Qureos Mentor

Ventura Prime Stays

Ventura Stays is Dubai&rsquo;s leading luxury short-term rental brand, where hospitality meets excellence. We curate high-end living experiences across Dubai&rsquo;s most prestigious community; Dubai Hills, offering our guests more than a stay: an experience of refined comfort, personalized service, and unforgettable memories.Role OverviewWe are seeking an experienced, detail-oriented, and service-driven Guest Relations Manager to join our growing hospitality team. This individual will serve as the face of Ventura Stays&mdash;ensuring every guest enjoys a seamless, five-star experience from inquiry to checkout, while maintaining the brand&rsquo;s commitment to excellence, discretion, and warmth.Key Responsibilities<ul><li>Guest Experience Management:</li><li>Oversee all aspects of the guest journey&mdash;pre-arrival, stay, and post-departure&mdash;to guarantee exceptional service, satisfaction, and repeat bookings.</li><li>Personalized Service:</li><li>Anticipate guest needs and tailor experiences (e.g., welcome amenities, special requests, concierge arrangements) aligned with Ventura Stays&rsquo; luxury standards.</li><li>Communication &amp; Coordination:</li><li>Maintain direct communication with guests via WhatsApp, phone, and email. Coordinate with housekeeping, maintenance, concierge, and operations teams to ensure flawless execution.</li><li>Complaint Resolution:</li><li>Handle issues promptly and professionally, turning challenges into opportunities for positive brand impressions.</li><li>Brand Consistency:</li><li>Uphold Ventura Stays&rsquo; service tone, guest communication style, and brand image across all touchpoints.</li><li>Quality Assurance:</li><li>Conduct spot checks before guest arrivals to ensure units meet our 5-star cleanliness, setup, and presentation standards.</li><li>Upselling &amp; Guest Retention:</li><li>Promote upsell items, concierge services, and repeat bookings.</li><li>Reporting:</li><li>Provide weekly reports on guest satisfaction, reviews, and operational feedback to management.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED10,000.00 per month

Guest Relation Manager

Join Ventura Prime Stays and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ventura Prime Stays

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Guest Relation Manager