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Verbatim Americas

Senior Order Management &amp; Customer Service Specialist (Amazon &amp; Retail Accounts)Position SummaryWe are seeking a highly experienced and detail-oriented Senior Order Management &amp; Customer Service Specialist to support our consumer electronics distribution business. This role is in-office, based in our Charlotte, NC office and is responsible for managing end-to-end order execution and key account operations across Amazon, national retail partners, and distribution channels.This is a hands-on, high-ownership role requiring strong experience with Amazon Vendor/Seller Central, ERP systems (SAP preferred), and retail compliance.Key ResponsibilitiesAmazon Account Operations (Primary Focus)<ul><li>Manage daily operations within Amazon Vendor Central and/or Seller Central</li><li>Process and manage purchase orders, confirmations, routing requests, and shipments</li><li>Monitor and resolve chargebacks, shortages, and compliance issues</li><li>Ensure adherence to Amazon requirements including labeling, routing, and delivery standards</li><li>Track and improve key metrics such as OTIF, fill rate, and on-time delivery</li><li>Serve as the internal subject matter expert for Amazon operational processes</li></ul>Order Management &amp; Execution<ul><li>Own the full lifecycle of order processing across all channels</li><li>Enter and manage orders in ERP system (SAP preferred) with high accuracy</li><li>Validate pricing, inventory availability, and order details</li><li>Proactively manage backorders, delays, and exceptions</li></ul>Retail &amp; Distribution Account Support<ul><li>Support key retail accounts and distribution partners</li><li>Manage EDI orders, routing guides, and retailer compliance requirements</li><li>Coordinate shipments and documentation to meet retailer standards</li><li>Communicate directly with customers regarding order status and issue resolution</li></ul>Cross-Functional Coordination<ul><li>Partner with sales, operations, and warehouse teams to ensure smooth order fulfillment</li><li>Communicate inventory constraints and shipment priorities</li><li>Support demand planning and forecasting activities</li></ul>Process Improvement &amp; Reporting<ul><li>Identify opportunities to improve order accuracy and efficiency</li><li>Generate reports on: Order status and accuracy, Backorders and fulfillment performance, Amazon operational metrics</li><li>Help streamline ERP and internal workflows</li></ul>QualificationsRequired<ul><li>3&ndash;5+ years of experience in order management, customer service, or account operations</li><li>Strong experience with: Amazon Vendor Central and/or Seller Central, Retail distribution and EDI environments</li><li>Experience with ERP systems (SAP strongly preferred)</li><li>High attention to detail and strong organizational skills</li><li>Excellent written and verbal communication</li></ul>Preferred<ul><li>Experience in consumer electronics or high-volume distribution</li><li>Familiarity with chargeback management and retail compliance</li><li>Experience working with major retailers (e.g., Walmart, Target, Best Buy)</li><li>Strong Excel and reporting skills</li></ul>Key Skills<ul><li>Amazon operations expertise</li><li>Order lifecycle ownership</li><li>Retail compliance and EDI knowledge</li><li>Problem-solving and issue resolution</li><li>Process improvement mindset</li></ul>What Success Looks Like<ul><li>Accurate and timely processing of Amazon and retail orders</li><li>Reduced chargebacks and compliance issues</li><li>Strong operational metrics (OTIF, fill rate, on-time delivery)</li><li>Proactive communication and issue resolution</li><li>Continuous improvement in order management processes</li></ul>Work Environment<ul><li>In-office role based in Charlotte, NC</li><li>Fast-paced, high-volume distribution environment</li><li>Collaborative team working across sales, operations, and logistics</li></ul>Why Join Us<ul><li>Key role supporting high-growth retail and Amazon channels</li><li>Opportunity to take ownership and drive operational improvements</li><li>Work directly with major accounts in the consumer electronics space</li></ul>Pay: $60,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Senior Order Management & Customer Service Specialist

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Verbatim Americas

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Senior Order Management & Customer Service Specialist