Qureos Mentor

Veritiv

<div>Job Purpose:
Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.
Job Responsibilities:<ul><li>Communicate with allocated customers to develop a new relationship as well as foster existing ones.</li><li>Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention</li><li>Act as the first point of contact for resolving customer queries and complaints</li><li>Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking</li><li>Develop a relationship with sales team by being proactive and offering creative solutions</li><li>Participate in training of system enhancements, applications, products, and new processes.</li><li>Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.</li><li>Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs</li><li>Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel</li><li>Perform other duties as assigned</li></ul> 
Additional Responsibilities &amp; Qualifications:<ul><li>Ensure efficient order processing and fulfillment as well as enhancing customer satisfaction through effective communication within the CO-Packing &amp; Retail Solutions Distribution division in Veritiv.
</li><li>Process customer orders, verify product availability, and facilitate order fulfillment through effective communication and ERP system management.</li><li>Generate comprehensive weekly and monthly inventory reports, tracking levels and historical usage patterns.</li><li>Maintain accurate documentation, such as shipping documents, packing lists, proforma invoices, and bills of lading.</li><li>Manage precise inventory tracking, recording, and shipment of finished goods within the company's ERP system.</li><li>Communicate proactively with customers, vendors, and internal stakeholders, resolving issues promptly and professionally. Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.</li><li>Execute assigned tasks independently with minimal supervision, demonstrating reliability and self-management.</li><li>Adhere to documented procedures, maintaining organized vendor and documentation files in compliance with company standards.</li><li>Contribute to continuous improvement initiatives by identifying potential process enhancements and operational efficiencies.</li><li>Able to plan, organize, and prioritize with minimal supervision.</li><li>Proficient computer and technical skills.</li><li>Customer service experience preferred.</li></ul>
Work Experience:<ul><li>1-3 years of related job experience.</li></ul>
Education:<ul><li>Bachelor's Degree Preferred</li></ul><ul><li>High School Diploma/GED</li></ul>
What We Offer<ul><li>
Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.</li><li>
Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.</li><li>
Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.</li><li>
Healthcare benefits, 401k, paid time off and tuition reimbursement.</li></ul>
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
Veritiv is an Equal Opportunity/Affirmative Action employer. 
EEO Policy US | EEO Policy Mexico
 
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.</div>

Associate Logistics Manager, Retail Distribution

<div>Job Purpose:
Our Account Manager will be th liaison between customers and cross functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Role is responsible for the management and development of client accounts to initiate and maintain favorable relationships with clients, while assuring focus on key client objectives and delivering appropriate resources.
Job Responsibilities:<ul><li>Serve as the single point of contact for the client and provide service that exceeds expectations, measured through client scorecard and assessed in quarterly business reviews.</li><li>Responsible for account management and meeting day to day needs of client.</li><li>Strengthen relations with key clients by establishing/maintaining communications and protocols.</li><li>Establish client account plan and implement quarterly business reviews.</li><li>Set sales targets and specific performance metrics that are aligned with business strategies.</li><li>Generate innovative ideas to support customers and boost our brand awareness.</li><li>Work with finance, sourcing, and other internal departments to ensure all client goals are being met (budget, timelines, media performance, and client reporting).</li><li>Analyze results, industry information and competitive landscape to identify trends and determine the appropriate marketing strategy for each campaign, both domestic and international.</li></ul>
Additional Responsibilities &amp; Qualifications:<ul><li>Experience in delivering client focused solutions based on customer needs.</li><li>Demonstrated ability to communicate, present, negotiate and influence credibility effectively at all levels of the organization, including C suite.</li><li>Proven account management or related experience.</li><li>Experience with print production/packaging and working knowledge of production materials, preferred.</li><li>Up to 25% travel, required.</li></ul>
Work Experience:<ul><li>3-5 years of related job experience.</li></ul><ul><li>Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.</li></ul><ul><li>Ability to work quickly and efficiently.</li></ul><ul><li>Excellent verbal, written, people, and diplomacy skills are required.</li></ul><ul><li>Experience of interpreting strategy and policy in order to set and deliver objectives.</li></ul><ul><li>Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.</li></ul><ul><li>Proficient with Microsoft Office Suite.</li></ul><ul><li>Strong customer service skills (friendly, courteous and helpful).</li></ul><ul><li>Strong planning and organization skills are required.</li></ul>
Education:<ul><li>Bachelor's Degree Preferred</li></ul>
What We Offer<ul><li>
Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.</li><li>
Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.</li><li>
Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.</li><li>
Healthcare benefits, 401k, paid time off and tuition reimbursement.</li></ul>
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
Veritiv is an Equal Opportunity/Affirmative Action employer. 
EEO Policy US | EEO Policy Mexico
 
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.</div>

Account Manager

Join Veritiv and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Veritiv

ABOUT_COMPANY

Associate Logistics Manager, Retail Distribution

Account Manager