Qureos Mentor

Veterans United Home Loans

<div>Whether you come from a background in customer service, retail, or hospitality, you can be successful in our role. We don&rsquo;t require a specific degree or experience, but we&rsquo;re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!
About The Role:
As a Customer Service Representative at Veterans United, you&rsquo;ll be the friendly voice that helps guide callers to the answers they need. From answering general loan questions to transferring calls to other departments or addressing inquiries, you&rsquo;ll be there to support and enhance the lives of our callers. Your goal? To be as helpful as possible and leave each caller feeling cared for.
Our Customer Service Center isn&rsquo;t your typical call center&mdash;it&rsquo;s a place where a fast-paced environment meets a supportive, close-knit team. We genuinely care about each other and make an effort to build camaraderie, whether through team bonding moments, department-wide events, or celebrating wins together. Compassion and connection are at the heart of everything we do.
To best serve our callers, our Customer Service Center operates 24/7, giving us the flexibility to support people whenever they need it. We offer a variety of shifts to fit different schedules, and you&rsquo;ll be assigned one shift when you join the team.
Here&rsquo;s a snapshot of what you&rsquo;d be doing:<ul><li>
Answering incoming calls and connecting folks to the right department to get them what they need.</li><li>
Providing top-notch customer service while answering basic questions about VA loans.</li><li>
Juggling tasks like sending emails or instant messages to help quickly resolve issues.</li><li>
Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they&rsquo;re upset or frustrated.</li></ul>
Please note that this is not a current job opening. We are collecting awesome candidates to consider for future opportunities within the Customer Service Center.
About You:<ul><li>
Fast-paced environments are where you thrive and you&rsquo;re quick to learn and excel.</li><li>
You either have a basic understanding of the loan process or the willingness to learn it quickly.</li><li>
You&rsquo;ve got stellar phone skills and know how to make every caller feel valued.</li><li>
A solid work ethic drives you to give your best effort in everything you do.</li><li>
Dependability, efficiency, and great communication are qualities you bring to every interaction.</li></ul>
About Us:
We&rsquo;re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn&rsquo;t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.
We&rsquo;re so glad you&rsquo;re here checking out this opportunity! If this role gets you excited but you&rsquo;re worried you don&rsquo;t check every box &ndash; don't sweat it. We&rsquo;re more interested in what you can bring to the team than a perfect checklist. If you&rsquo;re passionate, driven, and ready to make a difference, we&rsquo;d love to hear from you. Come as you are, and together we&rsquo;ll create something amazing.
Interested? Apply Today!
Learn more about Veterans United on Glassdoor and our career site at vu.com/careers
Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.</div>

Customer Service Representative Opportunities

<div>This position is located in Columbia, MO.
Whether your background is in data analysis, finance, or a related field, you can thrive in this role. We don&rsquo;t require a specific degree, but we&rsquo;re looking for translatable skills and relevant expertise. Specifically, we&rsquo;re looking for the following qualifications:<ul><li>
2+ years of experience with Excel and SQL, plus familiarity with PowerPoint and Word</li><li>
Expert in relational databases (SQL Server, MySQL, Python), data modeling, and utilization of AI tools</li><li>
1+ year in data warehouse engineering, leveraging business intelligence tools to drive insights</li><li>
Skilled in SQL for data analysis and integrating enterprise software to optimize workflows</li><li>
Experience with reporting, business intelligence tools, or database applications to turn data into actionable insights</li></ul>
About The Role:
As a Capital Markets Analyst, you'll be responsible for developing and producing both scheduled and ad hoc data extracts and reports, providing key insights to drive smart, data-driven decisions. You&rsquo;ll be the go-to expert for spotting errors in our portfolio, understanding what&rsquo;s behind them, and figuring out how delinquencies impact our servicing business. You&rsquo;ll also collaborate with cross-functional teams to gather requirements, design reports, develop insights, and coordinate production schedules to ensure everything runs seamlessly.
Depending on your focus, you&rsquo;ll specialize in one of these key areas:<ul><li>
Trading/Hedging</li><li>
Pricing</li><li>
Analyst</li></ul>
Here&rsquo;s a snapshot of what you&rsquo;d be doing:
Trading/Hedging<ul><li>
Build and maintain strong relationships with broker-dealers, correspondents, and vendors.</li><li>
Model different loan scenarios, make key business assumptions, and help guide smart decision-making.</li><li>
Maximize company profits by strategically trading and hedging loans.</li><li>
Develop and refine our retain/release methodology to optimize outcomes.</li><li>
Use historical data to create theoretical hedging and trading scenarios, predicting future trends.</li><li>
Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.</li></ul>
Pricing<ul><li>
Keep us competitive by crafting daily rate sheets that balance great pricing with minimal risk.</li><li>
Perform mortgage servicing rights (MSR) modeling and valuation to manage servicing portfolios and assess asset values.</li><li>
Be the go-to person for all things related to locking&mdash;answering questions and delivering top-notch customer service.</li><li>
Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.</li></ul>
Analyst<ul><li>
Prepare and share reports with cross-functional teams to keep everyone in the loop.</li><li>
Continuously improve reporting efficiency, ensuring data integrity and presentation quality while staying sharp with reporting tools.</li><li>
Gather, process, and analyze historical data from various sources to uncover trends and insights.</li><li>
Act as the bridge between Capital Markets and other teams across the company.</li><li>
Spot errors in the data, dig into the root cause, and help drive improvements.</li><li>
Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.</li></ul>
About You:<ul><li>
You&rsquo;re highly organized and know how to juggle multiple tasks without missing a beat.</li><li>
Time management? You've got it down, you know how to prioritize and get things done.</li><li>
You love digging into data, spotting trends, and thinking through &quot;what if&quot; scenarios.</li><li>
You&rsquo;ve got strong business instincts and can take complex numbers and turn them into clear, professional insights that make an impact.</li><li>
With a strong work ethic and a demonstrated ability to work well under pressure, you&rsquo;re the type of person people trust to show up consistently and get the job done.</li><li>
You&rsquo;re comfortable with technology and can navigate basic computer systems with ease.</li><li>
Your strong quantitative and analytical skills help you make smart, data-driven decisions that drive results.</li><li>
Providing top-notch customer service comes naturally to you.</li><li>
You&rsquo;re a great communicator&mdash;whether it&rsquo;s writing or speaking, you know how to get your point across clearly and effectively.</li><li>
You thrive in a fast-paced, results-driven environment and love working as part of a team.</li></ul>
About Us:
We&rsquo;re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn&rsquo;t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.
We&rsquo;re so glad you&rsquo;re here checking out this opportunity! If this role gets you excited but you&rsquo;re worried you don&rsquo;t check every box &ndash; don't sweat it. We&rsquo;re more interested in what you can bring to the team than a perfect checklist. If you&rsquo;re passionate, driven, and ready to make a difference, we&rsquo;d love to hear from you. Come as you are, and together we&rsquo;ll create something amazing.
Interested? Apply Today!
Learn more about Veterans United on Glassdoor and our career site at vu.com/careers
Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.</div>

Capital Markets Analyst

Join Veterans United Home Loans and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Veterans United Home Loans

About Company

Customer Service Representative Opportunities

Capital Markets Analyst