Urwah Admin

VFS Global

Officer &ndash; Operations (Submission Officer) Organization: VFS Global Services Pvt. Ltd. Designation: Officer &ndash; Operations Department: Operations Reports to: Deputy Manager &ndash; Operations Employment Type: Full-time, Contract Location: 128 East 32nd St New York, 10016 (Onsite)OverviewVFS Global is seeking a highly organized, detail‑oriented Officer &ndash; Operations (Submission Officer) to support visa application processing and overall center operations. This role is responsible for managing the full submission cycle, ensuring data accuracy, delivering excellent customer service, coordinating administrative tasks, and supporting senior staff and operational projects. This is a fast-paced, customer-facing role with opportunities for professional growth.Key ResponsibilitiesVisa &amp; Submission Operations<ul><li>Scrutinize and collect visa applications, ensuring completeness and accuracy.</li><li>Maintain organized records, databases, and submission documentation.</li><li>Perform timely and error-free data entry and application processing.</li><li>Manage passport logistics and coordinate handovers with consulates, applicants, or logistics partners.</li><li>Adhere strictly to SOPs, compliance requirements, and mandated turnaround times (TAT).</li><li>Respond to applicant inquiries via in‑person interaction, email, or phone.</li><li>Promote and deliver Value Added Services (VAS) and encourage customer feedback.</li></ul>Customer Service &amp; Front Office<ul><li>Provide professional and courteous support to applicants throughout the visa process.</li><li>Handle queries, complaints, and customer issues efficiently.</li><li>Ensure a positive experience and high satisfaction scores at the Visa Application Centre.</li></ul>Administrative &amp; Office Support<ul><li>Assist with event coordination, logistics, scheduling, and general office management.</li><li>Perform data entry, create documents using MS Office/Google Suite, and maintain accurate records.</li><li>Provide personal assistant support to senior staff when required.</li><li>Support internal operational projects, including WB Project tasks.</li></ul>Compliance, Safety &amp; Sustainability<ul><li>Handle cash and bank transactions (if assigned) with 100% accuracy.</li><li>Follow environmental, health, and safety guidelines.</li><li>Support organizational sustainability efforts.</li></ul>Key Performance Indicators (KPIs)<ul><li>Productivity and task completion accuracy</li><li>Customer satisfaction and reduced complaint rates</li><li>Compliance with TAT, SOPs, and training requirements</li><li>VAS conversion performance</li><li>Reduction of processing errors and strong internal certification scores</li><li>Reliable attendance and timely reporting</li></ul>Qualifications &amp; ExperienceEducation:<ul><li>Minimum: Currently pursuing graduation (12 years of formal education)</li><li>Preferred: Bachelor&rsquo;s degree or global equivalent</li></ul>Experience:<ul><li>Minimum 6 months in customer service</li><li>0&ndash;12 months in travel &amp; tourism preferred</li><li>Experience in administrative support, data entry, or event coordination is beneficial</li></ul>Skills &amp; CompetenciesTechnical Skills<ul><li>Basic computer knowledge; proficiency in MS Office and Google Suite</li><li>Strong customer service and communication skills</li><li>Good typing speed and high attention to detail</li><li>Ability to handle queries and complaints effectively</li><li>Process improvement mindset</li><li>Operations, project management, and B2C customer interaction skills</li></ul>Behavioral Competencies<ul><li>Quality and service orientation</li><li>Teamwork and collaboration</li><li>Problem-solving and results-driven mindset</li><li>Effective communication and networking</li><li>Leadership and accountability</li><li>Sensitivity to diversity and customer needs</li></ul>Additional Requirements<ul><li>Fluency in English and local language</li><li>Knowledge of an additional international language is an advantage</li></ul>Benefits<ul><li>Health, dental, vision &amp; life insurance</li><li>Paid Time Off (Annual &amp; Sick Leave)</li><li>Referral Bonus Program</li><li>Commute Benefits Program</li></ul>Schedule<ul><li>Onsite role</li><li>Monday&ndash;Friday</li><li>8‑hour shift (Overtime may be required)</li></ul>Job Types: Full-time, ContractPay: From $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Submission Officer - Visa Application Centre

Overview: We are seeking a detail-oriented and organized individual to join our team as a Submission Officer. As a Submission Officer, you will play a crucial role in supporting our organization by managing submissions, coordinating events, and providing administrative assistance. This is a full-time position with opportunities for growth and development.Duties: - Coordinate and manage the submission process, ensuring all required documents are received and processed accurately - Maintain an organized database of submissions and related information - Assist with event planning and coordination, including scheduling, logistics, and communication with participants - Perform data entry tasks to update records and maintain accurate information - Provide general office management support, including managing phone systems, mail distribution, and office supplies - Utilize Google Suite to create and manage documents, spreadsheets, and presentations - Conduct proofreading and editing tasks to ensure accuracy of documents - Type correspondence, reports, and other materials as needed - Act as a personal assistant to senior staff members, providing administrative support as requiredExperience: - Previous experience in event planning or coordination is preferred - Proficient in data entry tasks with strong attention to detail - Familiarity with office management procedures and clerical tasks - Excellent phone etiquette and communication skills - Proficient in using Google Suite (Docs, Sheets, Slides) - Strong proofreading skills with a keen eye for accuracy - Ability to type efficiently and accurately - Previous experience as a personal assistant or administrative role is an assetWe offer competitive compensation packages along with opportunities for professional growth. If you are a motivated individual who thrives in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Submission Officer!Job Types: Full-time, ContractPay: $19.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li></ul>Work Location: In person

Submission Officer

Overview: We are seeking a detail-oriented and organized individual to join our team as a Submission Officer. As a Submission Officer, you will play a crucial role in supporting our organization by managing submissions, coordinating events, and providing administrative assistance. This is a full-time position with opportunities for growth and development.Duties: - Coordinate and manage the submission process, ensuring all required documents are received and processed accurately - Maintain an organized database of submissions and related information - Assist with event planning and coordination, including scheduling, logistics, and communication with participants - Perform data entry tasks to update records and maintain accurate information - Provide general office management support, including managing phone systems, mail distribution, and office supplies - Utilize Google Suite to create and manage documents, spreadsheets, and presentations - Conduct proofreading and editing tasks to ensure accuracy of documents - Type correspondence, reports, and other materials as needed - Act as a personal assistant to senior staff members, providing administrative support as requiredExperience: - Previous experience in event planning or coordination is preferred - Proficient in data entry tasks with strong attention to detail - Familiarity with office management procedures and clerical tasks - Excellent phone etiquette and communication skills - Proficient in using Google Suite (Docs, Sheets, Slides) - Strong proofreading skills with a keen eye for accuracy - Ability to type efficiently and accurately - Previous experience as a personal assistant or administrative role is an assetWe offer competitive compensation packages along with opportunities for professional growth. If you are a motivated individual who thrives in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Submission Officer!Job Types: Full-time, ContractPay: $20.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Japanese Speaking Submission Officer

Overview: We are seeking a detail-oriented and organized individual to join our team as a Submission Officer. As a Submission Officer, you will play a crucial role in supporting our organization by managing submissions, coordinating events, and providing administrative assistance. This is a full-time position with opportunities for growth and development.Duties: - Coordinate and manage the submission process, ensuring all required documents are received and processed accurately - Maintain an organized database of submissions and related information - Assist with event planning and coordination, including scheduling, logistics, and communication with participants - Perform data entry tasks to update records and maintain accurate information - Provide general office management support, including managing phone systems, mail distribution, and office supplies - Utilize Google Suite to create and manage documents, spreadsheets, and presentations - Conduct proofreading and editing tasks to ensure accuracy of documents - Type correspondence, reports, and other materials as needed - Act as a personal assistant to senior staff members, providing administrative support as requiredExperience: - Previous experience in event planning or coordination is preferred - Proficient in data entry tasks with strong attention to detail - Familiarity with office management procedures and clerical tasks - Excellent phone etiquette and communication skills - Proficient in using Google Suite (Docs, Sheets, Slides) - Strong proofreading skills with a keen eye for accuracy - Ability to type efficiently and accurately - Previous experience as a personal assistant or administrative role is an assetWe offer competitive compensation packages along with opportunities for professional growth. If you are a motivated individual who thrives in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Submission Officer!Job Types: Full-time, ContractPay: $19.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

URGENT-Hindi Speaking Submission Officer

Join VFS Global and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VFS Global

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Submission Officer - Visa Application Centre

Submission Officer

Japanese Speaking Submission Officer

Submission Officer

URGENT-Hindi Speaking Submission Officer