Qureos Mentor

Vichara

<div>Company Description 
Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world. 
Job Description 
<ul><li>
Lead and manage a 24x7x365 offshore operations team across multiple technology domains.</li><li>
Ensure operational excellence in the delivery of services including incident response, change management, patching, and performance optimization.</li><li>
Drive continuous improvement in monitoring, automation, and runbook development.</li><li>
Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives.</li><li>
Maintain compliance with security, audit, and regulatory requirements.</li><li>
Provide escalation support and root cause analysis for critical incidents.</li><li>
Manage team capacity, shift schedules, and training to ensure round-the-clock coverage.</li></ul> 

Qualifications 
Technology Domains Managed:
1. Virtualization &amp; Compute:<ul><li>
VMware (vCenter, ESXi, vMotion, vSAN, SRM, VDI)</li><li>
vRealize Automation (vRA), vROPs, CWOM</li><li>
Dell &amp; Cisco UCS hardware, VxRail</li></ul>
2. Storage &amp; Backup:<ul><li>
NetApp, Dell PowerStore, Unity, AWS FSx, XtremeIO</li><li>
SnapMirror, SnapVault, CIFS/DFS, SAN zoning</li><li>
Veritas NetBackup, IDPA, Dell Apex, Backupify, Avamar, Data Domain</li></ul>
3. Cyber Vault &amp; Cleanroom:<ul><li>
Cyber recovery infrastructure, OWL Diode, SecureCopy, CyberSense</li></ul>
4. Cloud &amp; Identity:<ul><li>
Azure AD, AWS SSO, SharePoint Online, M365 backup</li><li>
Power BI (Gateway, ODBC, Athena, Workspace)</li></ul>
5. Application &amp; Platform Support:<ul><li>
Geneva, Advent, Citrix (CVAD, NetScaler, MCS, ControlUp)</li><li>
FTP (WSFTP, PGP, scripting), ZLTech, Sitefinity, SharePoint</li></ul>
6. Monitoring &amp; Automation:<ul><li>
SolarWinds, Data Insights, CloudIQ, ControlUp</li><li>
Patch management across platforms and applications</li></ul>
7. Windows &amp; Server Management:<ul><li>
Windows patching, cluster setup, VM provisioning, decommissioning</li></ul>
8. Security &amp; Compliance:<ul><li>
SOX reporting, vulnerability remediation, open share cleanup</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.</li><li>
8+ years of experience in IT operations, with 3+ years in a leadership role.</li><li>
Proven experience managing offshore teams in a 24x7 environment.</li><li>
Strong understanding of enterprise infrastructure technologies.</li><li>
Excellent communication, coordination, and stakeholder management skills.</li><li>
ITIL certification or equivalent experience in service management preferred.</li></ul>
Preferred Skills:<ul><li>
Experience with automation and scripting (PowerShell, Python, etc.)</li><li>
Familiarity with regulatory compliance frameworks (SOX, ISO, etc.)</li><li>
Exposure to Agile/DevOps methodologies and tools (Jira, Confluence)</li></ul> 

Additional Information 
Compensation - 40 lakhs pa</div>

Infrastructure Operations Lead

Join Vichara and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Vichara

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Infrastructure Operations Lead