Qureos Mentor

VIJAYAM PUBLICATIONS

Handling Inquiries: Respond promptly and professionally to a high volume of inquiries via phone, email, and chat. These can range from general questions to specific, complex issues.<ul><li>Product Expertise: Develop in-depth knowledge of the book catalog, including different editions, pricing, and availability.</li><li>Order and Account Management: Process new orders, manage institutional accounts (like university or hospital library bulk purchases), handle billing inquiries, and process returns or exchanges efficiently.</li><li>Problem Resolution: Address and resolve customer complaints, from missing shipments to technical glitches or content-related queries, with patience and empathy.</li><li>Documentation and Feedback: Maintain detailed, accurate records of customer interactions in a CRM system and gather customer feedback to help internal teams (editorial, production, sales) improve products and processes.</li><li>Collaboration: Liaise with other departments, such as the warehouse/logistics team for delivery issues, the IT department for platform errors, and the sales team regarding institutional contracts.</li></ul>Compliance: Adhere to relevant regulations, especially regarding patient privacy and data security if dealing with customer dataJob Type: Full-timePay: &#8377;15,000.00 - &#8377;18,000.00 per monthWork Location: In person

Customer Service Representative

Join VIJAYAM PUBLICATIONS and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VIJAYAM PUBLICATIONS

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Customer Service Representative