Abrar Admin

VIM Associates

<div>Location: 90% Remote / 10% at Atlanta, GA 
1600 Clifton RD, NE, Building 24, Mailstop A27, Atlanta, GA 30329 
Type: Full-Time Contract 
Schedule: 40 hours per week max. 
Education: Bachelors in related fields preferred 
Client: The Center for Disease Control and Prevention (CDC), Office of Infectious Diseases (OID), National Center for Immunization and Respiratory Diseases (NCIRD). 
Need: Operation oversight of the Vaccine Tracking System (VTrckS) and the NCIRD Advanced Business Intelligence Platform (NABIP). Technical business analysts support services to test defects and the fixes to those defects and NABP in technical business analysts' support.
Experience: Minimum 3 - 5+ years with business analytics expertise on enterprise class data systems and with SAP system and components. Background in Information Systems, Communications, Public Health or related field. 
Experience:<ul><li>
SQL: 3 years</li><li>
SAP HANA: 3 years</li><li>
SAP CRM: 3 years (Preferred)</li><li>
SAP: 3 years (Preferred)</li><li>
Business analysis: 3 years (Required)</li><li>
SAP S/4HANA: 3 years</li><li>
Spend Plan: 3 years</li><li>
federal contracting: 3 years</li><li>
ticketing systems: 3 years</li><li>
CDC exp. (Preferred) 
Preferred Qualifications: 
Knowledge of CDC culture, mission, and IT environment 
Experience working with the CDC Enterprise Performance Life Cycle (EPLC) methodology 
Experience with analysis, visualization and reporting software and capabilities 
Technology knowledge: VTrckS, NABIP, SAP areas such as SAP CRM, SAP ECC, SAP HANA, SAP Business Suite on HANA, SAP HANA S/4, SAP SBO, SAP GUI, SAP Portal, SAP E- 
COMMERCE &amp; custom applications like Spend Plan and operational environments, high-level functional systems analysis, design, integration, documentation, and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Skype, Teams, Microsoft Office, and Zoom. 
Responsibilities:</li><li>
Triage new tickets and assign workflow for review and testing.</li><li>
Provide assistance to the business analysts team for documenting business requirements and data validation in support of the VTrckS and NABIP project teams.</li><li>
Support and analyze customer processes and requirements with support of the program.</li><li>
Prepare specified project documentation. Assist in business process redesign and refine as needed.</li><li>
Assist training and testing teams with activities for information systems.</li><li>
Coordinate and participate in the exchange of information for NCIRD OD Informatics Team Lead on VTrckS and NABIP related initiatives.</li><li>
Provide consultation to internal and external partners and Awardees.</li><li>
Provide subject matter expertise in understanding the business unit's systems, capabilities, and respective technologies such as SAP &amp; VTrckS.</li><li>
Maintain communication with customers such as Awardees, program and team members</li><li>
Provide technical knowledge and analysis of highly specialized applications</li><li>
Participate as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.</li><li>
Participate in meetings including preparing and set-up.</li><li>
Develop reports and documentation associated with projects or initiatives assigned.</li><li>
Gather, develop, coordinate, refine and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards.</li><li>
Interact with users, other portfolios, and vendors for full life cycle of project.</li><li>
Assist in maintenance and communication of project status reports and tracking.</li><li>
Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.</li><li>
Other duties assigned.</li><li>
Develop use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well-integrated.</li><li>
Develop and manage user acceptance criteria.</li><li>
Coordinate the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor.</li><li>
Assist in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations.</li><li>
Transition product support to systems operations.</li><li>
Assist in establishing end user training.</li><li>
Assist with testing as appropriate in the area of defect management.</li><li>
Provide training to testers on procedures for logging in defects during testing cycles.</li><li>
Coordinate with the Training team defects that are resolved which will require modification of training materials.</li><li>
Provide assistance to the training team on training activities for information systems.</li><li>
Develop and maintain instructional material and SOPs for internal use by Business Analysts in conducting their core functions.</li><li>
Conduct proper knowledge transfer to FTEs or other contract staff.</li><li>
Develop a transition plan.</li><li>
Record minutes from all issues and defects meetings and log into SharePoint for archiving purposes.</li><li>
Work with the Transport Management team to record all transport and numbers for defects.</li><li>
Set up new NDCs in Q5, Q6, Training and Production.</li><li>
Perform Testing, UAT and Production support for master data setup.</li><li>
Set up master data for new Vaccine Vendors, Depots, and Contracts.</li><li>
Perform quality check on DM004, DM008 and DM007 interfaces to BARDA for Pandemic Bulk Orders, Provider Orders and Receipts.</li><li>
Remediate Order exceptions with Awardees, Commercial Partners and Federal Agencies.</li><li>
Review or make changes to the data lake views</li><li>
Review and process Order cancellations.</li><li>
Perform the reversal of Orders cancelled by mistake. 
When requested, conduct VTrckS level2 support activities as follows:</li><li>
Perform and assist in triaging front office or back-office tickets escalated to CDC level2 for resolution.</li><li>
Log all items into HPQC and route the ticket according to established level2 standard operating procedures.</li><li>
Monitor all issues and defects on a daily basis to ensure that they are being worked in a timely manner.</li><li>
Ensure items that have been resolved are closed in a timely manner with the appropriate level of documentation.</li><li>
Follow-up with appropriate staff to ensure that status updates are input in HPQC for open items.</li><li>
Provide reports on all open issues and defects on a daily basis to the Contact Center.</li><li>
Monitor VTrckS level 2 mailbox to ensure items are logged quickly into HPQC for accountability.</li><li>
Attend all meetings during which defects and issues are discussed to provide up-to-date information to all VTrckS Leadership. 
When requested, conduct NABIP HANA level 2 support activities as follows:</li><li>
Perform and assist in triaging NABIP HANA tickets. Log all items into HPQC and route the ticket according to established NABIP HANA level2 standard operating procedures.</li><li>
Conduct daily ticket maintenance as described in the NABIP HANA level2 standard operating procedures.</li><li>
Ensure items that have been resolved are closed in a timely manner with the appropriate level of documentation.</li><li>
Follow-up with appropriate staff to ensure that status updates are input in HPQC for open items.</li><li>
Monitor NABIP Support mailbox to ensure items are logged quickly into HPQC for accountability and emails are filed in the appropriate subfolders, per the NABIP HANA level2 standard operating procedures.</li></ul>
P3S is an equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
P3S is an equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.</div>

Technical Business Analyst

<div>Hybrid Position: Location Atlanta Georgia
Clearance: None
US Citizenship Required
Position: Senior Help Desk Coordinator
Experience: 5+ years preferably in the federal or public health industry.
Certification in the industry: A major plus - CompTIA A+, CompTIA Network+, CompTIA Security+
Education: Bachelor's preferred
The objective of this project is to collect and provide users with more information and to facilitate research for medical professionals and individual researchers through a web portal. This project is in the need to IT personnel to ensure the Portal and all its elements are secure and accessible to all major web browsers (e.g. Chrome, Safari, Firefox, Explorer) and adaptable to future applications such as Apple IOS and Google Android including but not limited to updating the portal as content is subject to change.
Responsibilities
Provides first level support to patients, the public (researchers, clinicians, physicians, family members, and friends) and other FTE staff members. Responds to customer (patients and Public) issues/requests via phone and email.
Research, identify and troubleshoot username, password, login, status account, visibility, surveys, technical and web browser issues.
Escalates issues of concern to management, 2nd-level, and third level support, Communicate resolutions to users in a timely manner.
Provides guidance and training to end-users (patients, caregivers, researchers) on how to navigate through the website, creating accounts, passwords, taking surveys, and usernames.
Assists patients and the public with registration into the Portal.
Update user account information and status in the portal.
Activate and deactivate user accounts upon request.
Reset user passwords and answer general questions and inquiries about the portal, clinical studies, and surveys.
Communicates and enforces security policies.
Creates, edits, and updates internal users in database and assign permissions/privileges.
Creates test scripts. Performs Functional and Regression testing.
Documents defects and enhancement request in defect tracking tool. Interface with developers and DBA&lsquo;s to identify and resolve technical, data, and database issues.
Works with development team to understand new functionality and support rollout to internal and external users.
Works with Health Scientist, MD&rsquo;s, statisticians, and Epidemiologist to provide outreach to patients for clinical studies and Biorepository pilot programs.
Tracks the names and number of clinical studies and the number of participants in excel spreadsheet.
Gathers and documents requirements for the Dashboard, Data, admin portal and website.
Performs peer review of Business requirements involving additions of new surveys.
Generates monthly data reports for Public Health Advisor detailing the number of new enrollees into the database from each state.
Creates and maintains clinical database, i.e ongoing clinical studies, contact name, and information.
Tracks customer issues via excel spreadsheet, mail out registry materials to requestors, provide project tasks and timelines via power point for client, and assist Health Scientist with identifying duplicate and test accounts.
Schedules meetings via outlook, create agendas for weekly meetings, and create minutes for weekly meetings.
Tracks number of materials requested and on hand.
Coordinates and participates in special projects.
Ensures all agency security and budgetary requirements/requests are addressed within specified timelines.
Minimum Requirements:
Skills/Qualifications:
Strong knowledge of PC-based applications
browsers, and utilities
Basic troubleshooting skills
Windows XP Full browser suite support (IE, Chrome, Firefox, and Safari)
Microsoft Office Suite support
SharePoint experience.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Senior Help Desk Coordinator

Join VIM Associates and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VIM Associates

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Technical Business Analyst

Senior Help Desk Coordinator