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Vimly Benefit Solutions

<div>Position Title: Client Success Manager (Full-time, Exempt)
Reports To: Director, Associated Health Plans 
Job Description

As a Client Success Manager at Vimly, you&rsquo;ll serve as a strategic partner and trusted advisor to our clients, ensuring they achieve their desired outcomes through our benefits administration and BPO solutions. You&rsquo;ll lead cross-functional efforts to deliver exceptional service, drive customer satisfaction, and foster long-term relationships. This role focuses on customer advocacy, provides continuity and ensures a seamless experience spanning all stages of the customer life cycle while maximizing the value of their Vimly solution. 

Key Responsibilities 
Customer Relationship Management
<ul>
<li>Build and nurture high-trust relationships with a portfolio of customers.</li>
<li>Serve as the primary point of contact for customer success, retention, and satisfaction.</li>
<li>Facilitate regular internal and external client meetings to track progress, business impact, and strategic alignment.</li></ul> 


Strategic Client Leadership and Operational Alignment
<ul>
<li>Lead internal cross-functional efforts on behalf of customers, coordinating across departments to ensure seamless execution.</li>
<li>Collaborate with clients to define success metrics and develop actionable plans.</li>
<li>Influence internal teams and processes to reflect the strategic priorities of each customer relationship.</li>
<li>Advocate for customer needs and systemic improvements across product, engineering, and operations.</li></ul> 


Service Delivery and Process Optimization
<ul>
<li>Handle escalated inquiries and ensure timely resolution through appropriate channels.</li>
<li>Identify trends in customer inquiries and feedback to drive continuous improvement.</li>
<li>Monitor SLA adherence to ensure consistent service delivery to our clients.</li></ul> 


Qualifications 
Experience:
<ul>
<li>5+ years in Benefits Administration customer support</li>
<li>5+ years of employee benefits experience (enrollment, eligibility, claims processing, billing) &ndash; a plus</li>
<li>Proven success managing complex customer portfolios</li></ul> 


Skills and Competencies:
<ul>
<li>Strong relationship-building and influencing skills</li>
<li>Ability to align customer goals with Vimly&rsquo;s solutions</li>
<li>Excellent written, verbal, and presentation skills</li>
<li>Results-oriented mindset with a focus on business outcomes</li>
<li>Discretion and sound judgment in managing sensitive information</li>
<li>Ability to multitask and prioritize across internal and external demands</li></ul> 


Technical Proficiency:
<ul>
<li>Microsoft Office Suite (Outlook, Word, Excel)</li>
<li>Experience with CRM or support platforms (e.g., Salesforce, JIRA, Confluence)</li></ul> 


Education:
<ul>
<li>Bachelor&rsquo;s degree in business management or equivalent industry experience</li></ul> 


Industry Experience (Preferred):
<ul>
<li>Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, BPO</li></ul> 


Work Environment:
<ul>
<li>Remote/hybrid; Targeted hire for Seattle area</li>
<li>Travel expectations: Some travel may be required.</li></ul> 


Compensation:

The targeted range for this role is $80,000-$115,000 annually. Actual compensation offered may vary depending upon many factors, including a candidate&rsquo;s skills, qualifications, experience, and location. 
Salary is only one component of the Vimly Benefits Solution Total Rewards Program. Vimly offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package:
<ul>
<li>Medical, Dental and Vision Coverage</li>
<li>401(k) Retirement Plan with employer match</li>
<li>20 PTO days accrued within the first year (includes sick time)</li>
<li>12 holidays per year, Diversity Time Off and Paid Volunteer Time Off</li>
<li>Life and AD&amp;D Insurance</li>
<li>Long-term and Short-term Disability Insurance</li>
<li>Voluntary Life Insurance</li>
<li>Voluntary Long-Term Care (LTC) insurance</li>
<li>Voluntary Pet Insurance</li>
<li>Voluntary Legal Plan</li>
<li>Health Savings Account (HSA)</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>AFLAC Voluntary Benefits</li>
<li>MetLife Voluntary Benefits</li>
<li>Employee Assistance Program</li></ul> 


Vimly Benefit Solutions is an Equal Opportunity Employer</div>

Client Success Manager

Join Vimly Benefit Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Vimly Benefit Solutions

About Company

Client Success Manager