Qureos Mentor

Virgin Hotels

Virgin Hotels is a lifestyle hospitality brand that offers a unique blend of heartfelt service and personalized hotel experiences. With a focus on innovation and smart disruption, the brand is part of Sir Richard Branson's global Virgin Group, which has been pioneering in the industry for 50 years. Each hotel emphasizes a passion for food, beverage, music, and culture, creating vibrant environments that cater to both travelers and locals. Locations include Dallas, Edinburgh, Las Vegas, London, Nashville, New Orleans, and New York, with a new hotel planned for Denver in 2027.

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 We love what we do and what we do is important! We believe that everyone should leave feeling better &ndash; this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can&rsquo;t create that special experience for our guest.
 <br/>
 <br/>
 <strong>
  Your Mission
  <br/>
  <br/>
 </strong>
 <strong>
  Should you decide to accept it&hellip;
  <br/>
  <br/>
 </strong>
 We want someone who thinks outside the box. Our Belief Statement starts with &ldquo;We love what we do and what we do is important.&rdquo; Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn&rsquo;t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will support company reservations policies, pricing, market strategy, yield, distribution/selling strategies, and revenue management best practices. Adhere to the policies put in place by management to ensure a smooth reservations process and deliver 100% guest satisfaction while assisting in revenue optimization through full utilization of company service standards, systems, business processes and specifications implemented by the Director of Revenue Management.
 <br/>
 <br/>
 <strong>
  The Nitty-Gritty
  <br/>
  <br/>
 </strong>
 <strong>
  What exactly you will be doing&hellip;
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide &ldquo;out of this world&rdquo; customer service experience for our guests:
 <br/>
 <br/>
 <ul>
  <li>
   Use yield management polices to maximize revenue and occupancy via reservation sales
  </li>
  <li>
   Review all inbound reservations, detailing for packages, monitoring for duplicates and processing deposits
  </li>
  <li>
   Process reservations from the Sales Team
  </li>
  <li>
   Reconcile monthly Commissions
  </li>
  <li>
   Daily monitoring of OTA extranet to reconcile cancellations &amp; no-shows
  </li>
  <li>
   Daily monitoring of reservation rate modifications and creation of reservations to ensure accuracy &amp; rate maximization
  </li>
  <li>
   Liaise with Front Office Team and Revenue Management to attain perfect sells
  </li>
  <li>
   Be creative and think outside the box to create memorable experiences for our guests
  </li>
  <li>
   Handle rooming list entry including awarding contractual concession assignment and establishing accurate billing
  </li>
  <li>
   Utilize interpersonal skills to communicate with group contacts or Sales Team regarding room block issues/concerns, cut-off dates, special needs/request, distribution of rooming lists
  </li>
  <li>
   Anticipate group needs whenever possible and alerts groups in advance to sold out dates over group block or sold out pre and post dates to eliminate surprises at the time the rooming list is submitted
  </li>
  <li>
   Recognize and manages group requests that fall outside of the contracted room block in a professional manner, communicating these requests to Revenue Management and Group Sales
  </li>
  <li>
   Review resumes, detailing groups for accuracy, special needs and VIPs as appropriate to each group
  </li>
  <li>
   Create rate codes, update and maintain records of all rates and rate configuration in the CRS and PMS
  </li>
  <li>
   Prepare weekly and monthly revenue management reports
  </li>
  <li>
   Work well on a team and independently while being accountable for work performed and maintaining positive relationships with all hotel departments.
  </li>
  <li>
   Use excellent communication skills with guests &amp; staff including verbal, written and body language.
  </li>
  <li>
   Highly organized, anticipating needs and over delivering wherever possible.
  </li>
  <li>
   Provide a unique and personal reservations experience for every single guest or potential guest while following company policy and service standards.
  </li>
  <li>
   Support the Sales Team by setting up rate codes, profiles, booking links, monitoring cutoff dates, rooming list entry, special requests and billing.
  </li>
  <li>
   Effectively communicate any pertinent info to the proper department and ensure open and productive communication is consistently practiced.
  </li>
  <li>
   Participate in daily RevMax/Reservations team meeting as well as weekly interdepartmental meetings as assigned by DORM.
  </li>
  <li>
   Prepare all reports and information necessary to actively participate in the weekly meetings.
  </li>
  <li>
   Receive all definite and tentative group bookings and ensure that each booking is accurately reflected in the PMS to guarantee accurate numbers as well as smooth booking for clients.
  </li>
  <li>
   Create, manage and assist with Gift Certificate program for trades, guest recovery etc.
  </li>
  <li>
   Receive and process all revisions to group bookings in the PMS and other external systems.
  </li>
  <li>
   Assist in the maintenance of any software programs which contribute to the management of room revenue, including HMS, Delphi, SynXis and all extranets.
  </li>
  <li>
   Work closely with the Director of Sales &amp; Marketing, the Director of Revenue Management and Front Office Manager to ensure their departmental objectives and responsibilities to The Hotel Management Group are met without having a negative impact on total room revenue. This is with special attention to Corporate Marketing Programs, Special Promotions, and Know customers, Local Negotiated Accounts and Corporate Negotiated Accounts.
  </li>
  <li>
   Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What qualities are we looking for?
  <br/>
  <br/>
 </strong>
 You got skills? If you are able to perform the following, then you have come to the right place&hellip;
 <br/>
 <br/>
 <ul>
  <li>
   Carrying or lifting items weighing up to 10 pounds
  </li>
  <li>
   Computer skills. PMS, CRS, Delphi, Microsoft Office, Email
  </li>
  <li>
   Customer service and teamwork are two of the most critical skills desired for this position.
  </li>
  <li>
   Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company - in person, over the phone and via email.
  </li>
  <li>
   Understanding of microeconomics as it applies to hotel business.
  </li>
  <li>
   Demonstrate the understanding and ability to assist in the execution of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.
  </li>
  <li>
   Problem solving, reasoning, motivating, organizational and training abilities are used often.
  </li>
  <li>
   Ability to travel to attend workshops, specialized training and or certifications.
  </li>
  <li>
   May be required to work nights, weekends, and/or holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Background Must-have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Current, legal and unrestricted ability to work in the United States
  </li>
  <li>
   High school or equivalent education required; 4-year college degree preferred
  </li>
  <li>
   A minimum one year of hotel or reservations experience
  </li>
  <li>
   Ability to clearly and pleasantly communicate in English
  </li>
  <li>
   Proficient in MS Word, PowerPoint, Outlook and Expert in MS Excel
  </li>
  <li>
   Basic Mathematical skills
  </li>
  <li>
   Strong reading and writing abilities are required
  </li>
 </ul>
</div>


Reservations Coordinator

<div><div><p><b>YOUR MISSION (The Job Description)
</b></p><p>This position is responsible for performing the day-to-day operations and activities in the Slot Department or within a section or area of the Slot Department for the casino operations located inside Virgin Hotels Las Vegas.</p></div></div>
<br><div></div><div><div><div><div><b>THE NITTY-GRITTY </b><b>(The Essential Job Duties)
</b></div><ul><li>Ensure that the assigned area(s) are neat, clean and accommodating for casino guests
</li><li>Safeguard against theft and ensure the security and integrity of all casino funds and property assets within the Slot Department
</li><li>Perform Slot Department regulation compliance procedures within the department based on departmental and State of Nevada gaming policies and internal control standards
</li><li>Be aware of and communicate with guests and coworkers about matters including all special events functions, entertainment, restaurant schedules, etc.
</li><li>Perform inter-department projects as directed
</li><li>Maintain clear lines of communication with all support and related departments including but not limited to Cage, Security, Surveillance, EVS, Engineering and other casino departments
</li><li>Maintain control and accountability for assigned keys
</li><li>Execute all departmental, State and IRS gaming related policies, procedures and Currency Transaction Reporting requirements
</li><li>Communicate to supervisory personnel daily activities performed on an assigned shift
</li><li>Review new slot gaming devices with vendors and coworkers; maintain awareness of state-of-the-art technology as it relates to the games installed and operating in the casino
</li><li>Follow standard procedures and training to be alert for guests who may experience excessive alcohol consumption and/or who must demonstrate age-appropriateness to be present in the casino
</li><li>Keep abreast of new technology pertaining to the Slot Department
</li><li>Maintain awareness of accurate hand-pays as designated by company policy pertaining to slot guests
</li><li>Maintain seating available in a neat and orderly fashion for slot guests
</li><li>Other duties as assigned
</li></ul><div><b>WHAT IT TAKES (The Qualities We Look For)
</b></div><ul><li>Great collaborators with the ability to create excellent working relationships across the group. Collaborative approach with all departments
</li><li>Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
</li><li>Effective communication and presentation skills to all levels of management
</li><li>Creativity and innovation are essential!
</li><li>Ability to think freely and approach all issues with a completely fresh approach
</li><li>Ability to anticipate needs and over-deliver wherever possible
</li><li>Candidates must think on their feet and use their initiative to solve problems and deliver solutions
</li><li>Excellent customer relations, communication, presentation and organization skills of utmost importance
</li><li>Able to change direction and work on multiple project aspects at once
</li><li>Enthusiastic, passionate, able to inspire and motivate others
</li><li>Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service
</li></ul><div><b>MUST HAVE'S
</b></div><ul><li>Current, legal, and unrestricted ability to work in the United States
</li><li>High school or equivalent education required
</li><li>One year of experience in a retail or other guest contact position; Slot Attendant experience preferred
</li><li>Must possess keyboard/keypad data entry skills, basic mathematical skills and a functional ability to read, write and understand English
</li><li>Demonstrate capacity to learn multiple facets of slot operations.
</li><li>Understanding of gaming regulations related to slot operations
</li><li>Basic knowledge of Word and Excel
</li><li>Ability to identify areas on the gaming floor by slot zone
</li><li>Ability to operate a two-way radio and other electronic equipment
</li></ul><div><b>WOULD BE NICE TO HAVE'S
</b></div><ul><li>Comprehensive understanding of gaming regulations related to slot operations
</li><li>Knowledge in the operation of all slot machines and support technology currently in use
</li><li>Familiar with property amenities and marketing promotions and ability to communicate those offerings to guests
</li></ul><div><b>THE WORKING CONDITIONS
</b></div><ul><li>Must be able to lift 50 pounds unaided by others, and to move up to 125 pounds with appropriate equipment to facilitate movement
</li><li>Stand and walk for the entire shift. Proper footwear is required
</li><li>Communicate clearly in verbal and written English
</li><li>Bend, squat and stretch in areas of limited space
</li><li>Work in an environment that is subject to varying levels of cold, heat, smoke, light (including flashing lights), and sound
</li><li>Must be able to accurately count cash and differentiate between different denominations of money
</li><li>Must be able to use an in-ear communication device
</li><li>This position requires availability to work various hours and shifts, including night, weekends, and holidays
</li></ul><div><b>VALUABLE TRAITS
</b></div><ul><li>50% logical / 50% creative / 100% AWESOME
</li><li>Enjoy working with a team and alone as the situation dictates
</li><li>Adaptive, Flexible!
</li><li>Embody &quot;great attitude&quot;
</li><li>Unwavering integrity and endless work ethic
</li><li>Appreciate constructive feedback, as well as graciously providing the same
</li><li>Tenacious and self-motivated
</li></ul><div><b>This is not an exhaustive list of duties, responsibilities, and conditions
</b></div><div></div><div><b>*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*</b></div></div></div></div>

Slot Attendant (FT)

<div><div><div>Who we are:</div></div><div></div><div><div><br>
We love what we do and what we do is important! We believe that everyone should leave feeling better &ndash; this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can&rsquo;t create that special experience for our guest.</div></div><div></div><div><div><br>
Your mission:</div></div><div><div><i>
Should you </i><i>choose</i><i> to accept it&hellip;</i></div></div><div></div><div><div><br>
If you are a neat-freak who loves to clean and ensure that everything is in its right place, then this job is for you. You will be responsible for maintaining Virgin Hotel&rsquo;s high standards of cleanliness in cleaning the guest rooms. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. In addition, be aware of your surroundings and guest preferences that it will be easier for you anticipate guest needs in the way that they like their items organized (or not) in the rooms and be able to delightfully surprise them with your personalized service. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!</div></div><div></div><div><div><br>
The Nitty-Gritty:</div></div><div><div><i>
What exactly you will be doing&hellip;</i></div></div><div></div><div><div><div><br>
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide &ldquo;out of this world&rdquo; customer service experience for our guests:</div></div><div></div><div><br>
<ul><li>
Clean all guest rooms up to the Virgin Hotel standards of cleanliness</li><li>
Report to designated shift in assigned attire</li></ul></div></div><div><div><ul><li>
Performs designated duties within time allotted</li><li>
Uses only the designated cleaning chemicals and tools</li><li>
Reports any guest or safety issues to a manager or supervisor</li><li>
Keep guest information confidential and secure</li><li>
Turns in all &ldquo;lost and found&rdquo; items at the end of the work shift</li></ul></div></div><div><div><ul><li>
Responsible for all keys assigned and complies with the key policy established by the company</li><li>
Complies with security policies of the hotel</li><li>
Restock supplies as needed</li><li>
Complete a manager&rsquo;s request within reason</li></ul></div></div><div></div><div><div><br>
What qualities are we looking for?</div></div><div></div><div><div><br>
You got skills? If you are able to perform the following, then you have come to the right place&hellip;</div></div><div></div><div><div><br>
<ul><li>
Ability to scrub and scour different surfaces using the appropriate tools</li><li>
Willing to work as part of a team as needed</li><li>
Educated on using the proper cleaning chemicals to clean a room properly</li><li>
Conserve water and chemicals according to training standards</li></ul></div></div><div><div><ul><li>
Frequent bending, stooping, reaching and wiping</li><li>
Able to lift up to 25 pounds</li><li>
Able to push/pull up to 100 pounds</li></ul></div><div><div>
Background must-have:</div></div></div><div></div><div><div><br>
<ul><li>
Current, legal and unrestricted ability to work in the United States</li><li>
High school or equivalent education required.</li><li>
Preferred: Additional foreign language</li></ul></div></div></div>

Room Attendant

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 We love what we do and what we do is important! We believe that everyone should leave feeling better &ndash; this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can&rsquo;t create that special experience for our guest.
 <br/>
 <br/>
 <strong>
  Your Mission
  <br/>
  <br/>
 </strong>
 Should you choose to accept it &hellip;
 <br/>
 <br/>
 Responsibilities will include delivering outstanding guest service to the guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. Listen, record, communicate and deliver food &amp; beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests.
 <br/>
 <br/>
 In addition, i f you consider yourself a hospitality professional and have a passion for making people happy with your special skills , then this job is surely for you! If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!
 <br/>
 <br/>
 <strong>
  The Nitty-Gritty
  <br/>
  <br/>
 </strong>
 What exactly you will be doing&hellip;
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide &ldquo;out of this world&rdquo; customer service experience for our guests :
 <br/>
 <br/>
 <ul>
  <li>
   Learn and retain food &amp; beverage and menu knowledge
  </li>
  <li>
   Take and deliver food and beverage orders
  </li>
  <li>
   Use excellent communication skills with guests, staff including verbal, written and body language
  </li>
  <li>
   Maintain a clean, hygienic and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
  </li>
  <li>
   Clear tables, carry plates to dishwashing area
  </li>
  <li>
   Execute fabulous guest service
  </li>
  <li>
   Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
  </li>
  <li>
   Enthusiastically describe details of food dishes and beverages at time of delivery to guests
  </li>
  <li>
   Be a team player!
   <br/>
   <br/>
  </li>
 </ul>
 What qualities are we looking for?
 <br/>
 <br/>
 <strong>
  You got skills? If you are able to perform the following, then you have come to the right place&hellip;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lift and carry 30 lbs , carry and balance plates, cocktail tray on a regular and frequent basis
  </li>
  <li>
   Stand for periods of 8-10 hours
  </li>
  <li>
   Work with others like a rock star, while constantly advocating for your guests
  </li>
  <li>
   Ability to communicate clearly in verbal and written English
  </li>
  <li>
   Comply with all safety and health department procedures, as well as, all state and federal laws
  </li>
  <li>
   Maintain a neat, clean and well-groomed appearance per hotel standards
  </li>
  <li>
   Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
  </li>
  <li>
   Adhere to hotel policies including but not limited to attendance, safety, behavior
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Background Must-have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Current, legal and unrestricted ability to work in The United States
  </li>
  <li>
   Ability to work a flexible schedule
  </li>
  <li>
   High school or equivalent education required.
  </li>
  <li>
   Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
  </li>
  <li>
   Preferred : 1-2 years&rsquo; experience in a full service hospitality establishment
  </li>
 </ul>
</div>


Server

<div><div><div>Who we are:</div></div><div><div>
We love what we do and what we do is important! We believe that everyone should leave feeling better &ndash; this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can&rsquo;t create that special experience for our guest.</div></div><div></div><div><div><br>
Your mission:</div></div><div><div><i>
Should you </i><i>choose</i><i> to accept it&hellip;</i></div></div><div><div>
Sometimes a guest wants to be introduced to a handcrafted cocktail or a celebratory bottle of wine. Other times, a guest just wants a local, favorite brew. You cater to all because what matters to you in the end is that our guests are happy and comfortable in our presence.</div></div><div></div><div><div><br>
If you consider yourself a professional mixologist and have a passion for making people happy with your bartending skills and honorary degree in psychology, then this job is surely for you! If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!</div></div><div></div><div><div><br>
The Nitty-Gritty:</div></div><div><div><i>
What exactly you will be doing&hellip;</i></div></div><div><div><div>
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide &ldquo;out of this world&rdquo; customer service experience for our guests:</div></div><div><ul><li>
Must love people and have a passion for serving others and the community</li><li>
Preparation will be key. Prep the bar daily, maintain it during the shift and clean it nightly in preparation for the next shift</li><li>
Maintain a clean, hygienic and organized work environment including stocking of supplies, washing and polishing glassware, folding napkins, cleaning menus, sanitizing tables, etc.</li><li>
Stock the bar as necessary in accordance with company guidelines regarding liquor requisition</li><li>
Adhere to company standards regarding food and beverage knowledge</li><li>
Orchestrate an extraordinary guest experience through positive guest interaction</li><li>
Be able to guide guests through aspects of our hotel and our city</li><li>
Ensure that guests are of legal drinking age by asking for an appropriate ID card</li><li>
Handle a cash bank and adhere to company policies regarding money handling</li><li>
Accurately enter all items into POS system and charge guests accordingly</li><li>
Comply with sanitation standards and notify management of any issues</li></ul></div></div><div><div>
What qualities are we looking for?</div></div><div><div><b><i>
You got skills? If you are able to perform the following, then you have definitely come to the right place&hellip;</i></b></div></div><div><div><ul><li>
Lift and carry 50 lbs, carry and balance plates, carry kegs, wine and beer cases as necessary</li><li>
Learn and sell extensive food menu and beverage list</li><li>
Stand for periods of 8-10 hours</li><li>
Must enjoy being around and working with people</li><li>
Work with others like a rock star, while keeping the guests and teammates the focus</li><li>
Communicate clearly in verbal and written English</li><li>
Comply with all safety and health department procedures as well as all state and federal laws</li><li>
Maintain a neat, clean and well-groomed appearance per hotel standards</li><li>
Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties</li><li>
Adhere to hotel policies including but not limited to attendance, safety, behavior</li></ul></div></div><div><div><div>
Background must-have:</div></div><div><ul><li>
Current, legal and unrestricted ability to work in the United States</li><li>
High school or equivalent education required.</li><li>
Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months</li><div></div><li>
Preferred: 1-2 years&rsquo; experience in a full service restaurant or lounge</li></ul><p>
#LI-onsite</p></div></div></div><p></p>

Bartender

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 We love what we do and what we do is important! We believe that everyone should leave feeling better &ndash; this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can&rsquo;t create that special experience for our guest.
 <br/>
 <br/>
 <strong>
  Your Mission
  <br/>
  <br/>
 </strong>
 Should you decide to accept it&hellip;
 <br/>
 <br/>
 You don&rsquo;t need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.
 <br/>
 <br/>
 Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event. Above all else, the Assistant Front Office Manager will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day. A t Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need an Assistant Front Office Manager who can help us get there.
 <br/>
 <br/>
 We want someone who thinks outside the box. Our Belief Statement starts with &ldquo;We love what we do and what we do is important.&rdquo; Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn&rsquo;t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in &amp; check-out process while engaging them with our personalized service. We enthusiastically use our talents to sell our experience to our guests. We greeting each and every guest with an authentic and warm approach. We ensure that we are fully informed of hotel &amp; city events to be a source of information for our guests. We also use tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.
 <br/>
 <br/>
 You will also be required to lead a team, communicate, coordinate, and work well with other teammates, departments, managers and guests. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience towards your teammates, customers (external and internal), vendors, etc.!
 <br/>
 <br/>
 <strong>
  The Nitty-Gritty
  <br/>
  <br/>
 </strong>
 What exactly you will be doing&hellip;
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide &ldquo;out of this world&rdquo; customer service experience for our guests:
 <br/>
 <br/>
 <ul>
  <li>
   Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
  </li>
  <li>
   Be the champion of maintaining the Virgin &ldquo;Tone of Voice,&rdquo; culture &amp; level of standards. Teach the Rooms team to also embody the TOV in all guest interactions.
  </li>
  <li>
   Cultivate a team of personable, genuine and sharp individuals to make up the Rooms department. Hold members accountable to operating standards and the Virgin culture.
  </li>
  <li>
   Ensure staff has complete knowledge of the following at all times.
  </li>
  <ul>
   <li>
    Hotel features/services, hours of operation.
   </li>
   <li>
    All room types, numbers, layout, d&eacute;cor, appointments &amp; location.
   </li>
   <li>
    All room rates, special packages and promotions.
   </li>
   <li>
    Daily house count and expected arrivals/departures.
   </li>
   <li>
    Room availability status for any given day.
   </li>
   <li>
    Scheduled daily group activities.
   </li>
  </ul>
  <li>
   Use excellent communication skills with guests and staff including verbal, written and body language.
  </li>
  <li>
   Learn and teach knowledge of all front office technical systems (HMS, Guestware , Rapid Response, GoConcierge , etc.).
  </li>
  <li>
   Process guest accounts by presenting folios to guests when requested, resolving any disputed charges &amp; settling accounts by following accounting procedures.
  </li>
  <li>
   Ensure staff adhere to the following cashiering procedures:
  </li>
  <ul>
   <li>
    Process allowances
   </li>
   <li>
    Make change for guests
   </li>
   <li>
    Post charges
   </li>
   <li>
    Settle Room accounts
   </li>
   <li>
    Run closing reports
   </li>
   <li>
    Count bank at end of shift
   </li>
   <li>
    Complete designated cashier reports
   </li>
   <li>
    Drop Receipts
   </li>
   <li>
    Secure Bank
   </li>
  </ul>
  <li>
   Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
  </li>
  <li>
   Maintain time edits for Rooms team and coordinate PTO requests with payroll processing.
  </li>
  <li>
   Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
  </li>
  <li>
   Ensure all guest questions &amp; requests are completed &amp; followed up on while executing fabulous guest service.
  </li>
  <li>
   Be creative and think outside the box to create memorable experiences for our guests.
  </li>
  <li>
   Work well on a team or independently while being accountable for work performed.
  </li>
  <li>
   Take, record and relay messages accurately, completely and legibly.
  </li>
  <li>
   Enthusiastically describe details of food dishes and beverages available in all F&amp;B outlets.
  </li>
  <li>
   Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions.
  </li>
  <li>
   Adhere to security procedures to ensure our guest&rsquo;s safety.
  </li>
  <li>
   Be a team player!
  </li>
  <li>
   Highly organized, anticipating needs and over delivering wherever possible.
  </li>
  <li>
   Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
   <br/>
  </li>
 </ul>
 What qualities are we looking for?
 <br/>
 <br/>
 <strong>
  You got skills? If you are able to perform the following, then you have come to the right place&hellip;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Stand for periods of 8-10 hours.
  </li>
  <li>
   Input and access data in various computer systems.
  </li>
  <li>
   Understand guest inquiries and provide clear, concise responses.
  </li>
  <li>
   Work with others like a rock star, while constantly advocating for your guests.
  </li>
  <li>
   Communicate clearly in verbal and written English.
  </li>
  <li>
   Work cohesively with other departments and co-workers as part of a team.
  </li>
  <li>
   Experience with HMS guest operating system a plus but, not required at all.
  </li>
  <li>
   Maintain confidentiality of all guests and hotel information.
  </li>
  <li>
   Maintain a neat, clean and well-groomed appearance per hotel standards.
  </li>
  <li>
   Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties.
  </li>
  <li>
   Adhere to hotel policies including but not limited to attendance, safety, behavior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Background Must-have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Current, legal and unrestricted ability to work in the United States
  </li>
  <li>
   High school or equivalent education required
  </li>
  <li>
   Minimum of two years of Front Office supervisory experience.
  </li>
  <li>
   Ability to compute accurate mathematical calculations.
  </li>
  <li>
   Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
  </li>
  <li>
   Proficient MS Word, Excel and Powerpoint
  </li>
 </ul>
</div>


Assistant Front Desk Manager

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