Qureos Mentor

Virginia Department of Transportation

<div>Provide agencywide leadership in the management and analysis of construction claims, statewide tort claim training, and quality assurance of investigations. The role is responsible for delivering detailed, legally sound analysis of construction claims in accordance with Va. Code &sect; 33.2 1101, serving as the backup Appearance Officer during administrative proceedings, and developing lessons learned that support process and policy improvements.
 
 
How you will contribute:
 
<ul><li>Claim Training: Provide program management of the tort liability program to ensure prompt, thorough, and consistent investigations; oversee field visits and documentation standards for all claims. Respond to communication pertaining to claim investigations and coordinate claim process handling across districts/residencies. Update, implement, and train statewide on the Tort Claims Manual (District/Residency levels); which includes the overall process, automation, and investigation material. Coordinate with the Office of the Attorney General and Division of Risk Management to address legal issues and questions of law related to tort claims.
</li></ul><ul><li>Construction Claims: Deliver high quality analysis of construction claim issues to executives, including issue framing, risk assessment, alternatives, and recommended resolution paths. Serve as backup Appearance Officer when contractors participate in the administrative process described in Va. Code &sect; 33.2 1101. Create, maintain, and socialize lessons learned to facilitate policy/process changes that mitigate recurrence of claims. Prepare comprehensive final reports and presentations: issue statements, analysis, alternatives, and recommendations.
</li></ul><ul><li>Project, Process Improvement, and Change Management: Lead or participate in process improvement and change management projects. Scope projects, define timelines, secure approvals/signatures, maintain action plans, and provide status updates per the project scope agreement. Prepare executive level presentations and deliverables; ensure agreed due dates and service levels are met. Perform tasks for special projects as directed by division management (e.g., policy updates, analytics, dashboards, technology enablement.
</li></ul>Quality Assurance of Investigations: Establish and execute QA reviews and audits of investigation files for completeness, timeliness, legal defensibility, and adherence to policy/procedure. Standardize investigation practices (templates, checklists, required exhibits) and ensure consistent field documentation (including photos, site notes, witness statements, and maintenance records). Track and report investigation performance using KPIs (e.g., cycle time, rework rate, evidence sufficiency, FOIA readiness, settlement variances); recommend corrective actions and training. 
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What will make you successful:
 
<ul><li>Ability to communicate effectively orally and in writing with internal and external customers.
</li></ul><ul><li>Ability to conduct quantitative analyses using methods and techniques that reflect various analytical practices.
</li></ul><ul><li>Ability to develop research methodologies, communicate research results and develop recommendations.
</li></ul><ul><li>Ability to gather and analyze data and prepare reports.
</li></ul><ul><li>Ability to handle difficult situations diplomatically.
</li></ul><ul><li>Ability to produce clear, evidence-based recommendations, reports and presentations for executive audiences.
</li></ul><ul><li>Ability to work independently on multiple priorities, meet tight deadlines, and deliver high quality work products.
</li></ul><ul><li>Ability to work independently, or in a team environment, in a professional manner with minimum supervision.
</li></ul><ul><li>Knowledge of project management, productivity analysis, performance measurement, strategic planning, policy development and analysis, and public administration.
</li></ul><ul><li>Skill in negotiation and dispute resolution skills.
</li></ul><ul><li>Skill in the use of computers and software applications to include word processing, PowerPoint and Excel.
</li></ul> 
Minimum Qualifications:
 
<ul><li>Ability to communicate effectively orally and in writing with internal and external customers
</li></ul><ul><li>Ability to perform rigorous quality assurance reviews of investigation files, identify deficiencies or inconsistencies, and recommend corrective actions.
</li></ul><ul><li>Ability to research, interpret, and apply relevant contract provisions, policies, statutes, and regulations.
</li></ul><ul><li>Ability to track and evaluate performance using metrics and trends (timeliness, evidence sufficiency, systemic issues) and use findings to improve training, guidance, and procedures.
</li></ul><ul><li>Skill in conducting quantitative analyses using methods and techniques that reflect various analytical practices.
</li></ul><ul><li>Skill in delivering analysis of issues to executives, including issue framing, risk assessment, alternatives, and recommended resolution paths.
</li></ul><ul><li>Skill in developing, updating, and delivering training including creation of curricula, job aids, scenario‑based exercises, and evaluation tools.
</li></ul><ul><li>Skill in facilitating learning for diverse audiences, including investigators, supervisors, and cross‑disciplinary staff, both in‑person and virtually.
</li></ul><ul><li>Skill in project management, productivity analysis, performance measurement, or strategic planning.
</li></ul><ul><li>Skill in the use of computers and software applications to include word processing, PowerPoint, and Excel.
</li></ul> 
Additional Considerations:
 
<ul><li>A combination of training, experience, or education in Industrial Engineering, Operations Research, Economics, Statistics, or related field desired.
</li></ul><ul><li>Knowledge of investigation standards, evidence requirements, documentation protocols, and legal sufficiency criteria.
</li></ul><ul><li>Knowledge of the Code of Virginia, including the Virginia Tort Claims Act and Construction Claims.
</li></ul> 
Click below to learn more about the Competency Model associated with this Position:
 
Competency Model 
 
 
Physical Requirements
 
Physical Requirements 
 
 
VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.
 
VDOT Code of Ethics
 
Standards of Conduct</div>

Construction Claims Analyst

<div>To supervise staff in support of the agency's data analytics and data science program, performance measurement and reporting program. To conduct and develop complex data analyses, develop and develop predictive indicators of performance, create business intelligence tools and dashboards that cross traditional functional lines, and can be used by employees at all levels of the organization, as well as the general public. To supervise staff in support of the agency's data analytics and data science program.
 
 
How you will contribute:
 
<ul><li>Analysis: Conducts advanced, complex and unusually difficult analyses to identify insights and correlations indicating transformative changes that guide improvements in the agency&rsquo;s performance. Mines, analyzes and interprets large data sets from multiple data systems and lines of business. Translates Agency business needs into technical data requirements. Uses a strong business acumen and understanding of the Agency&rsquo;s business to combine quantitative analyses with qualitative evaluations to determine root cause of performance and develop recommendations for performance improvement. Uses the department&rsquo;s data information systems and data warehouse to mine data, analyze and interpret results, and develop automated management information interactive tools and dashboards for use by managers at all levels in the department, but particularly senior leadership.
</li></ul><ul><li>Documentation and Communication: Documents and communicates analysis results and recommendations resulting from developing and applying innovative analyses for program and policy evaluation to further decision-making at the executive and senior leadership levels. Prepares clear, concise, and compelling reports, (both traditional and online, interactive reports) recommendations, and presentations that provide executive and senior leadership with the information they need for informed decisions and to transform the organization through innovations, policies, strategies, organizational structure, operational practices and/or resource distribution.
</li></ul>Program Support: Supports the Agency&rsquo;s data science and analytics program to analyze systems and business performance, interpret results, forecast and predict performance, and recommend improvements. Works with a variety of different types of datasets, and includes data processing, cleaning and validation, data reconciliation and expansion, classical statistical analysis and model estimation, application of contemporary machine learning algorithms to develop predictive indicators of performance. Implements, debugs, calibrates, and applies both advanced analysis models as well as next generation data driven techniques, founded on the data analysis. Develops, calibrates and validates data models, processes large input and output data sets. Analyzes transportation and business data to support continuous improvement of programs and agency performance. 
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What will make you successful:
 
<ul><li>Ability to assist others with the use of data science software tools.
</li></ul><ul><li>Ability to work effectively in various software applications and database types, including MS Office products and web-based applications.
</li></ul><ul><li>Ability to work productively with IT and other business partners to develop and define business requirements for data, systems and processes, and to make improvement recommendations.
</li></ul><ul><li>Excellent oral and written communication skills
</li></ul><ul><li>Knowledge of data science, statistical analysis and interpretation, data management, business process improvement, and performance management.
</li></ul><ul><li>Knowledge of supervisory and human resources practices and principles including, hiring, discipline, performance management, and employee development.
</li></ul><ul><li>Knowledge of the business functions applied to the management of transportation assets.
</li></ul><ul><li>Skill developing and managing large data sets, and integrating data from different sources and across different platforms.
</li></ul><ul><li>Skill in conducting and interpreting statistical analysis.
</li></ul><ul><li>Skill in using data science tools and techniques to transform business and achieve business objectives.
</li></ul> 
Minimum Qualifications:
 
<ul><li>Ability to apply machine-learning concepts to develop predictive indicators of performance.
</li></ul><ul><li>Ability to assist others with the use of data science software tools.
</li></ul><ul><li>Ability to work effectively in various software applications and database types, including MS Office products and web-based applications.
</li></ul><ul><li>Ability to work productively with IT and other business partners to develop and define business requirements for data, systems and processes, and to make improvement recommendations.
</li></ul><ul><li>Knowledge of data science, statistical analysis and interpretation, data management, business process improvement, and performance management.
</li></ul><ul><li>Knowledge of supervisory and human resources practices and principles including, hiring, discipline, performance management, and employee development.
</li></ul><ul><li>Knowledge of the business functions applied to the management of transportation assets.
</li></ul><ul><li>Oral and written communication skills.
</li></ul><ul><li>Skill in conducting and interpreting statistical analysis.
</li></ul><ul><li>Skill in developing and managing large data sets, and integrating data from different sources and across different platforms.
</li></ul><ul><li>Skill in using data science tools, techniques to transform business and achieve business objectives.
</li></ul> 
Additional Considerations:
 
<ul><li>A combination of training, experience, or education in Data Science, Systems Engineering, Information Technology or related field desired.
</li></ul><ul><li>Data Scientist certification, MS Power BI certification.
</li></ul><ul><li>Experience supervising administrative and professional staff and managing performance.
</li></ul><ul><li>Project management experience.
</li></ul> 
Click below to learn more about the Competency Model associated with this Position:
 
Competency Model
 
 
Physical Requirements
 
Physical Requirements
 
 
VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.
 
VDOT Code of Ethics
 
Standards of Conduct</div>

Data Scientist Supervisor

<div>Provide leadership and guidance to a team that ensures efficient and effective technology initiatives are delivered to users. Ensure programs and projects are conducted in alignment with VDOT's technology strategy. Supervise staff in delivering one or more specific ITD functions within a single IT Portfolio. ITD functions include but are not limited to: Project Management, Customer Relationship Management, Data Management, BI &amp; Reporting, Enterprise and Solution Architecture, Application Development, Maintenance and Throughput, Security, Governance and Compliance, Service Desk, Incident, Release, Transition and Change Management, Asset Management, IT Operations, Availability and Capacity Management, Financial Management and Procurement.
 
 
How you will contribute:
 
<ul><li>Business Process Improvement: Identify business processes that may be improved with technology solutions. Create processes and tools to facilitate increased efficiencies.
</li></ul><ul><li>Ensure Compliance: Provide compliance management and ensure that staff comply with required VITA, DHRM, VDOT, and ITD policies, processes and procedures.
</li></ul><ul><li>Execute Program: Supervise staff supporting assigned ITD function(s). Responsibilities include supervision of staff in execution of day-to-day processes tied to the specific ITD function. Perform managerial and technical work ranging from simple to moderate difficulty. Interact with peer supervisors and the IT Portfolio Managers to meet customer needs.
</li></ul><ul><li>IT Policy Compliance: Ensure compliance with VDOT and VITA policies, standards and guidelines governing IT computer systems.
</li></ul><ul><li>Improve Processes: Responsible for tracking operational metrics on assigned ITD functions. Apply those metrics to identify and improve function specific processes.
</li></ul><ul><li>Lead, Supervise and Develop Staff : Ensure the development, training and performance improvement of assigned ITD staff. Apply concepts, practices, and procedures of supervision and leadership in each assigned functional area.
</li></ul><ul><li>Manage Programs and Projects: Plan, oversee and implement delivery of technology projects or services. Oversee staff assignments and priorities. Develop training plans for team members. Develop and implement procedures, processes and best practices. Provide strategic planning for program areas and recommend new technologies.
</li></ul><ul><li>Oversee Initiatives: Oversee Information Technology initiatives for assigned program. Assign resources to project teams to complete deliverables.
</li></ul><ul><li>Program Maintenance: Oversee work and staff in assigned program to ensure consistent process and quality standards are implemented.
</li></ul><ul><li>Reporting: Provide status reports on project plans, timelines, schedules and progress updates. Participate in strategic planning for programs, projects or systems.
</li></ul>Strategic Management: Work with peers and subordinates to define strategic direction for assigned technology program and product lines and deliver on strategic initiatives. Evaluate tools and prioritize work efforts with stakeholders from ITD and business units. 
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What will make you successful:
 
<ul><li>Ability to collect and organize performance metric data to present to management.
</li></ul><ul><li>Ability to communicate effectively orally and in writing with diverse audiences and to make presentations and conduct meetings.
</li></ul><ul><li>Ability to develop and implement work plans.
</li></ul><ul><li>Ability to develop, interpret and apply policies and procedures in an IT environment.
</li></ul><ul><li>Ability to establish and maintain professional working relationships and interact effectively with customers and vendors.
</li></ul><ul><li>Ability to interact and communicate effectively orally and in writing with internal and external customers.
</li></ul><ul><li>Ability to interpret and apply policies and procedures in an IT environment.
</li></ul><ul><li>Ability to multi-task in a fast-paced environment.
</li></ul><ul><li>Ability to perform system analysis and design.
</li></ul><ul><li>Ability to supervise and coordinate multiple projects and teams of a complex and technical nature.
</li></ul><ul><li>Ability to supervise technical staff and manage IT programs.
</li></ul><ul><li>Ability to supervise technical staff and programs.
</li></ul><ul><li>Knowledge of technology and methodology of computer and network systems and software.
</li></ul><ul><li>Skill in organizing and prioritizing activities.
</li></ul><ul><li>Skill in researching best practices and applying them to organizational guidelines and policies.
</li></ul><ul><li>Skill in technical troubleshooting to include applications, systems and network problems, etc.
</li></ul><ul><li>Skill in the use of computers and software applications.
</li></ul><ul><li>Technical knowledge and skills in technologies appropriate to assigned program.
</li></ul> 
Minimum Qualifications:
 
<ul><li>Knowledge and skill with technologies and functions appropriate to leading an IT program area.
</li></ul><ul><li>Skill in financial management.
</li></ul><ul><li>Skill in leading IT professionals in the planning, analyzing, designing, developing or implementing information technology programs, projects or systems for a large organization.
</li></ul><ul><li>Skill in managing IT functions including IT Governance and Compliance, Enterprise &amp; Business Architecture, IT Service Mgmt, Asset Mgmt, Infrastructure and Ops, Application Development, PPM &amp; Projects, or Data and BI Management.
</li></ul><ul><li>Skill in people and resource management.
</li></ul> 
Additional Considerations:
 
<ul><li>A combination of training, experience or education in Computer Science, Information Systems, Engineering or related field is desired.
</li></ul><ul><li>Experience leading IT professionals.
</li></ul><ul><li>PMI Project Manager Certification as applicable.
</li></ul> 
Click below to learn more about the Competency Model associated with this Position:
 
Competency Model
 
 
Physical Requirements 
 
Physical Requirements 
 
 
VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.
 
VDOT Code of Ethics
 
Standards of Conduct</div>

IT Program Manager

Join Virginia Department of Transportation and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Virginia Department of Transportation

About Company

Construction Claims Analyst

Data Scientist Supervisor

IT Program Manager