Qureos Mentor

VITAS Healthcare

<div>The Patient Care Secretary is a skilled secretarial person whose job is to support the work of the Team Manager and who is generally responsible for accomplishing all patient care related clerical procedures.
<ul>
<li>Screens telephone calls for Team Manager. Facilitates communication between pa�tients/families and other team members, including volunteers.</li>
<li>Takes and keeps daily schedule for all team members.</li>
<li>Attends weekly team meetings. Prepares agenda for team meeting. Follows through on assignments given by the Team Manager.</li>
<li>Establishes, maintains, and closes patient charts in an orderly fashion. This may include but is not limited to the mailing of and follow-up on all required documentation such as Plans-Of-Care, Attending Physician Authorization forms and Medical Information Request forms.</li>
<li>Provides back-up documentation to Billing Department routinely and as requested.</li>
<li>Orders D.M.E. and maintains record of dates ordered and picked-up.</li>
<li>Enters patient care and volunteer data into Vx and event tracking.</li>
<li>Communicates with staff and outside agencies as directed by Team Manager.</li>
<li>When the program utilizes part time staff, the PCS will maintain a list of all part-time staff jointly with other patient care secretaries. Contacts and schedules part-time staff at the direction of Team Manager.</li>
<li>Jointly with other patient care secretaries, orders supplies and documentation forms used by the team.</li>
<li>Does routine correspondence for Team Manager and other members of the team.</li>
<li>Sorts and processes all patient care mail jointly with other patient care secretaries.</li>
<li>Maintains A.D.T. and checks census daily for accuracy.</li>
<li>In programs that have more than one patient care secretary, they will cover for each other for lunch, for team meetings, and for other short intervals of absence.</li>
<li>Handles other tasks as assigned by the Team Manager.</li>
</ul>QUALIFICATIONS
<ul><li>Three years prior work experience preferred.</li>
<li>Good typing skills.</li>
<li>Computer literate.</li>
<li>Able to handle multiple tasks.</li>
<li>Excellent communication skills</li>
<li>Good telephone skills</li>
</ul>EDUCATION
<ul><li>High school graduate or equivalent required.</li>
</ul>SPECIAL INSTRUCTIONS TO CANDIDATES
<ul><li>EOE/AA M/F/D/V</li></ul></div>

Pt Care Secretary Inpatient

<div>All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation&rsquo;s policies, procedures, guidelines, contractual commitments and governmental regulations. 

<div>
 Key Responsibilities:</div> 

<ul>
<li>Process new referrals in the manor best fitting the needs of the referral source and in alignment with pending management and intake processes.</li>
<li>Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission.</li>
<li>Participates in morning check in meetings and activities as assigned, to review staffing/scheduling needs for the day.</li>
<li>Collaborate with Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the work week.</li>
<li>Provides a concierge level of customer service in every interaction.</li>
<li>Cisco Phone System &ndash; must be logged in and &ldquo;on ready&rdquo; throughout the work shift, taking inbound calls whenever necessary.</li>
<li>Strong, professional communication and collaboration with Program Admissions, Care Connection Center Intake, and Sales teams for timely dispatching of all Admission visit resources.</li>
<li>Quality &ndash; Calls (audio/video) are recorded, monitored, and reviewed for training, quality and performance feedback and recognition purposes.</li>
<li>Supports Admissions team to exceed program goals.
</li></ul><ul><li> Establishes a rapport and maintains an effective relationship with all internal and external customers.</li></ul>
<ul>
<li>Enters accurate information to support data integrity in computer applications.</li>
</ul><ul><li>Responds accurately to all questions received regarding services provided.</li>
<li>Escalates matters to Director of Admissions or Admissions clinical staff when assistance or clarification is needed.</li>
<li>Participates in ongoing training and development based on the changing healthcare environment.</li>
<li>Notifies Admissions / Sales Staff of all scheduled appointments per standards.</li>
<li>Utilizes Scheduling tools to effectively facilitate the scheduling/updating of appointments.
</li><li>Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.</li></ul> 

<div>
<div><div><div>QUALIFICATIONS</div> 
</div> 
</div></div>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Experience

Required:
<ul><li> Two or more years related experience in medical terminology and/or in an administrative, business office, or call center environment.</li></ul>
<ul><li> Ability to attain goals in a fast-paced, dynamic environment.</li></ul>
<ul><li> Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers.</li></ul>
<ul><li> Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service.</li></ul>
<ul><li> Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm.</li></ul>
<ul><li> Prior experience in working collaboratively with other functional leaders to drive action plans.
</li></ul><ul><li> Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously.</li></ul>
<ul><li> Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
</li></ul><ul><li> Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions.</li></ul> 


Education:

Required:
Completion of high school or basic education equivalency required 


Preferred:

Bilingual in Spanish/English a plus

Medical or business office education or training desired 


Certification &amp; Licensure:

None 


Reasonable accommodations:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
<ul>
</ul>SPECIAL INSTRUCTIONS TO CANDIDATES
<ul><li>EOE/AA M/F/D/V</li></ul></div>

Program Scheduler

<div>Medicare/Medicaid Collections Coordinator is responsible for the timely billing and collection of Medicare and Medicaid claims. Position is located in our Corporate Miramar, Florida office. Must be able to work Monday- Friday 8am- 5pm.<ul><li>
Enter admission and claims information into system.</li><li>
Review Medicare accounts for necessary information required.</li><li>
Respond to technical help letters.</li><li>
Review and make all necessary corrections and adjustment to claims.</li><li>
Review Medicaid admissions daily for eligibility and third party payer information.</li><li>
Review Medicaid Pending Report on a regular basis and perform any necessary follow up.</li><li>
Prepare accurate billings and submit to the appropriate state Medicaid System using electronic claims submissions when possible.</li><li>
Contact teams and medical records to obtain information as needed.</li><li>
Analyze and maintain required documentation for prompt and accurate billing and collection</li><li>
Review Billing and Collections reports for unbilled claims and bill as appropriate.</li><li>
Communicate with appropriate state agency, as needed.</li><li>
Perform timely account follow up activity and review and correct claims that have been denied or suspended on weekly Medicaid Remittance.</li><li>
Review and make all necessary corrections and adjustments to billing including posting applied income amounts and changing financial class when appropriate.</li><li>
Review Aged Trial Balance Report (ATB) on a regular basis to monitor collection progress and locate any possible problem areas.</li><li>
Work with Hospices to obtain Medicaid Numbers for patients that are in any Medicaid Pending category.</li><li>
Recommend and forward uncollectible accounts to your supervisor for final review.</li><li>
Assist department management as needed.</li><li>
Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.</li></ul>
QUALIFICATIONS<ul><li>
Three to five years prior office experience</li><li>
Proficient in MS Word, Outlook, and Excel</li><li>
Good math, typing and communication skills</li><li>
Ability to work on various assignments simultaneously</li></ul>
EDUCATION<ul><li>
Completion of high school or basic education equivalency preferred.</li></ul>
SPECIAL INSTRUCTIONS TO CANDIDATES<ul><li>
EOE/AA M/F/D/V</li></ul>
VITAS&reg; Healthcare is the nation&rsquo;s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you&rsquo;ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard&mdash;find your purpose at VITAS today.
Benefits Include:
<ul><li>Competitive compensation</li><li>Health, dental, vision, life and disability insurance</li><li>Pre-tax healthcare and dependent care flexible spending accounts</li><li>Life insurance</li><li>401(k) plan with numerous investment options and generous company match</li><li>Cancer and/or critical illness benefit</li><li>Tuition Reimbursement</li><li>Paid Time Off</li><li>Employee Assistance Program</li><li>Legal Insurance</li><li>Roadside Assistance</li><li>Affinity Program</li></ul> 
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS</div>

Medicare/Medicaid Collections Coordinator 2

<div>The shift and hours for this position is to be determined.
QUALIFICATIONS
<ul><li>Qualified candidates must have five years general IT experience. Three years prior specific experience in customer support.</li>
<li>Ability to work on various assignments simultaneously.</li>
<li>Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions.</li>
<li>Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word.</li>
</ul>EDUCATION
<ul><li>Bachelor's degree in Computer Science or related field from an accredited college or university or the international equivalent preferred.</li>
</ul>SPECIAL INSTRUCTIONS TO CANDIDATES
<ul><li>EOE/AA M/F/D/V</li>
</ul>
VITAS&reg; Healthcare is the nation&rsquo;s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you&rsquo;ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard&mdash;find your purpose at VITAS today.
Benefits Include:
<ul><li>Competitive compensation</li><li>Health, dental, vision, life and disability insurance</li><li>Pre-tax healthcare and dependent care flexible spending accounts</li><li>Life insurance</li><li>401(k) plan with numerous investment options and generous company match</li><li>Cancer and/or critical illness benefit</li><li>Tuition Reimbursement</li><li>Paid Time Off</li><li>Employee Assistance Program</li><li>Legal Insurance</li><li>Roadside Assistance</li><li>Affinity Program</li></ul> 
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS</div>

Helpdesk Support

<div>The Dispatcher position is responsible for dispatching orders to Medical Service Technicians (MST) utilizing logistics software and tools. Must possess excellent customer service and telephone skills. Daily monitoring and optimizing MST routes to ensure timely completion of ETA&rsquo;s and routine orders. Documenting and following up on order exception communication. Consistent communication-collaboration with local service center management teams. Coordinating, organizing and scheduling daily and on-call deliveries, pick-up, and equipment service needs according to geographic area and availability of MST.

Department Operation
<ul>
<li>Assigns add-on orders to appropriate MST timely.</li>
<li>Assists customer service in troubleshooting Home Medical Equipment (HME)issue for patients and families.</li>
<li>Assists HME/Operations Manager in resolving issues regarding staff shortages, routes, available equipment and ETA&rsquo;s.</li>
<li>Responsible for ongoing communication with MST&rsquo;s during their workday regarding address changes, ETA&rsquo;s, and any other order issues that affect the MST&rsquo;s route.</li>
<li>Monitors and checks assigned orders containing critical ETA&rsquo;s</li>
<li>Monitors MST productivity throughout the day, and communicates performance issues to HME/Operations Manager.</li>
<li>Schedules routine cylinder refills as assigned.</li>
<li>Answers inbound calls timely and adheres to call script guidelines.</li>
<li>Ensures internal and external customer satisfaction is obtained by answering questions, resolving and using proper telephone etiquette.</li>
<li>Assist customer service in processing delivery and pick up orders as assigned.</li>
<li>Assists in minimizing overtime through utilization of effective and efficient MST routing and scheduling.</li>
<li>Participates in training as required for position.</li>
<li>Collaborates with managers to minimize lost equipment.</li>
<li>Schedules and organizes daily deliveries, pick-ups and equipment service needs for MST&rsquo;s according to geographic area and availability of employees.</li>
<li>Perform other job duties as requested by ACCEL Customer Service Manager.</li>
</ul>
Professional Development
<ul>
<li>Attend and participate in related Company meetings and/or committees.</li>
<li>Complete all required training for the position during the first year of employment.</li>
<li>Maintain positive work relations with staff members and customers.</li>
</ul>QUALIFICATIONS
<ul><li>Possess strong customer service, phone and interpersonal skills.</li>
<li>Direct daily routing functions.</li>
<li>Experience with medical equipment preferred.</li>
<li>Prefer two to five years of related experience.</li>
<li>Must be computer proficient.</li>
<li>Able to work in a fast-paced environment.</li>
<li>Highly organized and ability to multi-task.</li>
<li>Able to communicate in the English language. (Bilingual preferred)</li>
<li>Familiarity with and ability to navigate throughout VITAS Healthcare service areas.</li>
<li>Ability to work unsupervised exercising discretion and independent judgment.</li>
</ul>
COMPETENCIES:
<ul>
<li>Satisfactorily complete job related competencies.</li>
</ul>EDUCATION
<ul><li>High school diploma or equivalent.</li>
</ul>SPECIAL INSTRUCTIONS TO CANDIDATES
<ul><li>EOE/AA M/F/D/V</li>
</ul>
VITAS&reg; Healthcare is the nation&rsquo;s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you&rsquo;ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard&mdash;find your purpose at VITAS today.
Benefits Include:
<ul><li>Competitive compensation</li><li>Health, dental, vision, life and disability insurance</li><li>Pre-tax healthcare and dependent care flexible spending accounts</li><li>Life insurance</li><li>401(k) plan with numerous investment options and generous company match</li><li>Cancer and/or critical illness benefit</li><li>Tuition Reimbursement</li><li>Paid Time Off</li><li>Employee Assistance Program</li><li>Legal Insurance</li><li>Roadside Assistance</li><li>Affinity Program</li></ul> 
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS</div>

Dispatcher