Qureos Mentor

VITAS Healthcare

<div>WHO WE ARE 
 
At VITAS Healthcare, we&rsquo;ve been the nation&rsquo;s leading end-of-life care provider for more than 45 years. We&rsquo;re not just a hospice company&mdash;we&rsquo;re a mission-driven movement built on compassion, support, and growth 
 
When you join VITAS, you&rsquo;re stepping into a culture that invests in you: your development, your goals, and your impact. With programs in 15+ states and a nationally recognized employee experience, we promote from within, reward performance, and support ambitious professionals ready to make a difference. 
 
WHAT YOU&rsquo;LL DO 
 
As a VITAS Representative, you&rsquo;ll be at the front line of change&mdash;educating physicians, healthcare leaders &amp; professionals about the value of hospice care. You&rsquo;ll:
<ul>
<li>Build trusted relationships with physician, healthcare leaders &amp; professionals</li>
<li>Confidently guide referral sources through understanding the prognostication, the value proposition of hospice &amp; how to have effective conversations for families facing serious illness</li>
<li>Champion the benefits of the Medicare hospice benefit</li>
<li>Work alongside clinical partners to ensure patients receive the right care at the right time</li>
<li>This is a role for someone who&rsquo;s ready to grow, eager to learn, and driven to serve.</li>
</ul>
WHERE YOU&rsquo;LL WORK 
 
You&rsquo;ll be based out of a local VITAS office and actively engaging across your territory. Whether it&rsquo;s a physician's office, hospital, or care facility&mdash;you&rsquo;ll go where the need is, always focused on making meaningful connections. 
 
WHAT WE&rsquo;RE LOOKING FOR 
 
You&rsquo;re a strong communicator. You thrive on challenges. You&rsquo;re passionate about helping others and hungry to learn a meaningful, evolving business. 
If you&rsquo;re a motivated professional who wants to grow into a mission-aligned career, you&rsquo;ll find the tools, mentorship, and momentum here. 
At VITAS, we value:
<ul>
<li>Adaptability in dynamic, people-driven environments</li>
<li>A solution-oriented mindset that thrives on overcoming obstacles</li>
<li>The heart and drive to connect, educate, and truly make a difference</li></ul> 
 
WHY THIS MATTERS 
 
Every day, you&rsquo;ll help ensure that patients and families receive comfort, dignity, and peace at life&rsquo;s most important moments. And in doing so, you&rsquo;ll grow your career, your confidence, and your sense of purpose. 
 
This is more than a sales role&mdash;it&rsquo;s a calling. Ready to answer? 
 
QUALIFICATIONS 
<ul><li>Minimum 2 years sales experience or in healthcare services preferred</li>
<li>Participated in competitive team environment that involved individual accountably and teamwork</li>
<li>Able to demonstrate examples on critical thinking and created solutions</li>
<li>Past military service a plus</li>
<li>Experience with volunteer organization a plus</li>
<li>Hospice experience preferred but, not required</li>
<li>Evidence of achieving sales goals within the market and/or demonstrates track record of consistently exceeding corporate goals</li>
<li>Strong customer service, sense of urgency and problem solving skills</li>
<li>Time Management and Organizational Skills</li>
<li>Demonstrated knowledge and successful application of a need satisfaction selling process</li>
<li>Ability to manage a territory, to conduct sales calls and to generate sales by building long term business partnerships</li>
<li>Strong interpersonal skills within all levels of an organization</li></ul> 
 
EDUCATION
<ul>
<li>Bachelor&rsquo;s degree preferred</li></ul></div>

Vitas Representative

<div>All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation&rsquo;s policies, procedures, guidelines, contractual commitments and governmental regulations. 

<div>
 Key Responsibilities:</div> 

<ul>
<li>Process new referrals in the manor best fitting the needs of the referral source and in alignment with pending management and intake processes.</li>
<li>Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission.</li>
<li>Participates in morning check in meetings and activities as assigned, to review staffing/scheduling needs for the day.</li>
<li>Collaborate with Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the work week.</li>
<li>Provides a concierge level of customer service in every interaction.</li>
<li>Cisco Phone System &ndash; must be logged in and &ldquo;on ready&rdquo; throughout the work shift, taking inbound calls whenever necessary.</li>
<li>Strong, professional communication and collaboration with Program Admissions, Care Connection Center Intake, and Sales teams for timely dispatching of all Admission visit resources.</li>
<li>Quality &ndash; Calls (audio/video) are recorded, monitored, and reviewed for training, quality and performance feedback and recognition purposes.</li>
<li>Supports Admissions team to exceed program goals.
</li></ul><ul><li> Establishes a rapport and maintains an effective relationship with all internal and external customers.</li></ul>
<ul>
<li>Enters accurate information to support data integrity in computer applications.</li>
</ul><ul><li>Responds accurately to all questions received regarding services provided.</li>
<li>Escalates matters to Director of Admissions or Admissions clinical staff when assistance or clarification is needed.</li>
<li>Participates in ongoing training and development based on the changing healthcare environment.</li>
<li>Notifies Admissions / Sales Staff of all scheduled appointments per standards.</li>
<li>Utilizes Scheduling tools to effectively facilitate the scheduling/updating of appointments.
</li><li>Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.</li></ul> 

<div>
<div><div><div>QUALIFICATIONS</div> 
</div> 
</div></div>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Experience

Required:
<ul><li> Two or more years related experience in medical terminology and/or in an administrative, business office, or call center environment.</li></ul>
<ul><li> Ability to attain goals in a fast-paced, dynamic environment.</li></ul>
<ul><li> Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers.</li></ul>
<ul><li> Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service.</li></ul>
<ul><li> Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm.</li></ul>
<ul><li> Prior experience in working collaboratively with other functional leaders to drive action plans.
</li></ul><ul><li> Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously.</li></ul>
<ul><li> Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
</li></ul><ul><li> Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions.</li></ul> 


Education:

Required:
Completion of high school or basic education equivalency required 


Preferred:

Bilingual in Spanish/English a plus

Medical or business office education or training desired 


Certification &amp; Licensure:

None 


Reasonable accommodations:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
<ul>
</ul>SPECIAL INSTRUCTIONS TO CANDIDATES
<ul><li>EOE/AA M/F/D/V</li>
</ul>
VITAS&reg; Healthcare is the nation&rsquo;s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you&rsquo;ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard&mdash;find your purpose at VITAS today.
Benefits Include:
<ul><li>Competitive compensation</li><li>Health, dental, vision, life and disability insurance</li><li>Pre-tax healthcare and dependent care flexible spending accounts</li><li>Life insurance</li><li>401(k) plan with numerous investment options and generous company match</li><li>Cancer and/or critical illness benefit</li><li>Tuition Reimbursement</li><li>Paid Time Off</li><li>Employee Assistance Program</li><li>Legal Insurance</li><li>Roadside Assistance</li><li>Affinity Program</li></ul> 
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS</div>

Program Scheduler

<div>The Dispatcher position is responsible for dispatching orders to Medical Service Technicians (MST) utilizing logistics software and tools. Must possess excellent customer service and telephone skills. Daily monitoring and optimizing MST routes to ensure timely completion of ETA&rsquo;s and routine orders. Documenting and following up on order exception communication. Consistent communication-collaboration with local service center management teams. Coordinating, organizing and scheduling daily and on-call deliveries, pick-up, and equipment service needs according to geographic area and availability of MST.

Department Operation
<ul>
<li>Assigns add-on orders to appropriate MST timely.</li>
<li>Assists customer service in troubleshooting Home Medical Equipment (HME)issue for patients and families.</li>
<li>Assists HME/Operations Manager in resolving issues regarding staff shortages, routes, available equipment and ETA&rsquo;s.</li>
<li>Responsible for ongoing communication with MST&rsquo;s during their workday regarding address changes, ETA&rsquo;s, and any other order issues that affect the MST&rsquo;s route.</li>
<li>Monitors and checks assigned orders containing critical ETA&rsquo;s</li>
<li>Monitors MST productivity throughout the day, and communicates performance issues to HME/Operations Manager.</li>
<li>Schedules routine cylinder refills as assigned.</li>
<li>Answers inbound calls timely and adheres to call script guidelines.</li>
<li>Ensures internal and external customer satisfaction is obtained by answering questions, resolving and using proper telephone etiquette.</li>
<li>Assist customer service in processing delivery and pick up orders as assigned.</li>
<li>Assists in minimizing overtime through utilization of effective and efficient MST routing and scheduling.</li>
<li>Participates in training as required for position.</li>
<li>Collaborates with managers to minimize lost equipment.</li>
<li>Schedules and organizes daily deliveries, pick-ups and equipment service needs for MST&rsquo;s according to geographic area and availability of employees.</li>
<li>Perform other job duties as requested by ACCEL Customer Service Manager.</li>
</ul>
Professional Development
<ul>
<li>Attend and participate in related Company meetings and/or committees.</li>
<li>Complete all required training for the position during the first year of employment.</li>
<li>Maintain positive work relations with staff members and customers.</li>
</ul>QUALIFICATIONS
<ul><li>Possess strong customer service, phone and interpersonal skills.</li>
<li>Direct daily routing functions.</li>
<li>Experience with medical equipment preferred.</li>
<li>Prefer two to five years of related experience.</li>
<li>Must be computer proficient.</li>
<li>Able to work in a fast-paced environment.</li>
<li>Highly organized and ability to multi-task.</li>
<li>Able to communicate in the English language. (Bilingual preferred)</li>
<li>Familiarity with and ability to navigate throughout VITAS Healthcare service areas.</li>
<li>Ability to work unsupervised exercising discretion and independent judgment.</li>
</ul>
COMPETENCIES:
<ul>
<li>Satisfactorily complete job related competencies.</li>
</ul>EDUCATION
<ul><li>High school diploma or equivalent.</li>
</ul>SPECIAL INSTRUCTIONS TO CANDIDATES
<ul><li>EOE/AA M/F/D/V</li>
</ul>
VITAS&reg; Healthcare is the nation&rsquo;s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you&rsquo;ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard&mdash;find your purpose at VITAS today.
Benefits Include:
<ul><li>Competitive compensation</li><li>Health, dental, vision, life and disability insurance</li><li>Pre-tax healthcare and dependent care flexible spending accounts</li><li>Life insurance</li><li>401(k) plan with numerous investment options and generous company match</li><li>Cancer and/or critical illness benefit</li><li>Tuition Reimbursement</li><li>Paid Time Off</li><li>Employee Assistance Program</li><li>Legal Insurance</li><li>Roadside Assistance</li><li>Affinity Program</li></ul> 
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS</div>

Dispatcher

<div>
 The VITAS Home Health Aide (HHA) is a non-exempt employee, who is trained to provide personal care and services to hospice patients to augment care given by family members or other caregivers.
 
 
 Salary Range: $17 - $22 / Hour
 
 
 
 Assigned Job Responsibilities
 
 
 
 Performs only those personal care activities contained in a written assignment. Home Health Aide (HHA) assignments may include:
 
 
 <ul>
 <li>
 Home Health Aide (HHA) helps the patient to maintain good personal hygiene.
 </li>
 <li>
 Home Health Aide (HHA) plans and prepare meals. Feeds or assist with feeding the patient when needed.
 </li>
 <li>
 Home Health Aide (HHA) assists the patient ambulation.
 </li>
 <li>
 Home Health Aide (HHA) assists with certain treatments as ordered by the physician, and taught and supervised by the nurse for a specific patient including: assist with the change of the colostomy bag; assist with the use of a walker or wheelchair; reinforcement of a dressing; assist with prescribed range of motion exercises; assist with prescribed ice cap or collar; measure intake and output of fluids; and assist with medications that are ordinarily self-administered.
 </li>
 <li>
 Home Health Aide (HHA) reads and records temperature, pulse and respiration.
 
 
 </li>
 </ul>
 OTHER RESPONSIBILITIES FOR THE HOME HEALTH AIDE (HHA) NOT INCLUDED IN A WRITTEN ASSIGNMENT MAY INCLUDE:
 
 
 <ul>
 <li>
 Home Health Aide (HHA) assists in maintaining a safe and healthy environment.
 </li>
 <li>
 Home Health Aide (HHA) promotes the patient&rsquo;s mental alertness through involvement in activities of interest.
 </li>
 <li>
 Home Health Aide (HHA) provides simple emotional and psychological support to the patient, family, and other caregivers.
 </li>
 <li>
 Home Health Aide (HHA) reports any changes in the patient&rsquo;s mental or physical condition or home situation to the VITAS Nurse and members of the interdisciplinary team.
 </li>
 <li>
 Home Health Aide (HHA) teaches basic personal care to the primary caregiver.
 </li>
 <li>
 Home Health Aide (HHA) practices basic infection control measures.
 </li>
 <li>
 Home Health Aide (HHA) observes, reports, and documents patient status and the care and activities provided.
 </li>
 <li>
 Home Health Aide (HHA) completes at least 12 hours of in-service training per calendar year.
 </li>
 <li>
 Home Health Aide (HHA) handles other tasks as assigned.
 
 
 </li>
 </ul>
 
 The Home Health Aide (hha) May Not
 
 
 
 <ul>
 <li>
 Be assigned by VITAS to any institutional setting.
 </li>
 <li>
 Change sterile dressings.
 </li>
 <li>
 Irrigate body cavities (such as an enema).
 </li>
 <li>
 Irrigate a colostomy or wound.
 </li>
 <li>
 Perform a gastric lavage or gavage.
 </li>
 <li>
 Catheterize a patient.
 </li>
 <li>
 Administer medications.
 </li>
 <li>
 Apply heat by any method.
 </li>
 <li>
 Care for a tracheotomy tube.
 </li>
 <li>
 Suction a patient.
 </li>
 <li>
 Provide any personal care that has not been assigned by the VITAS nurse or included in the plan of care.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduate or equivalent preferred.
 </li>
 <li>
 Meets personnel qualifications of a Home Health Aide as specified in 42 C.F.R. Section 484.4 and Section 484.36.
 </li>
 <li>
 Documented evidence of 75 hours of training as specified in 42 C.F.R. Sections 484.36 (a)(1).
 </li>
 <li>
 Documented evidence that Home Health Aide has successfully completed a Competency Evaluation program as described in 42 C.F.R. Section 484.36(b).
 
 
 </li>
 </ul>
 State Allowable Training/Certification
 
 
 AL, CO, DC, DE, FL, GA, IN, MI, PA, TX, VA, WI
 
 
 CNA, HHA, HA
 
 
 CA
 
 
 CHHA
 
 
 CT
 
 
 Homemaker-Home Health Aide
 
 
 IL
 
 
 HHA, NA
 
 
 KS
 
 
 Home Health Aide certificate
 
 
 MO
 
 
 Home Health Aide
 
 
 NJ
 
 
 Homemaker-Home Health Aide
 
 
 OH
 
 
 Home Health Aide
 
 
 
 Special Requirements
 
 
 
 <ul>
 <li>
 Home Health Aide (HHA) has the ability to read, write, and carry out directions.
 </li>
 <li>
 Home Health Aide (HHA) has the ability to travel per job requirements.
 </li>
 <li>
 Home Health Aide (HHA) has a telephone available in home.
 
 
 </li>
 </ul>
 
 Essential Functions/Physical Demands
 
 
 
 The physical demands described for the Home Health Aide (HHA) are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of the Home Health Aide (HHA), the employee is regularly required to:
 
 
 <ul>
 <li>
 Assist in lifting and transferring patients, as required.
 </li>
 <li>
 Lift objects in excess of 20 pounds
 </li>
 <li>
 Stand or walk in excess of one hour per day
 </li>
 <li>
 Talk and hear
 
 
 </li>
 </ul>
 Specific vision abilities required by the Home Health Aide (HHA) include:
 
 
 <ul>
 <li>
 Close vision
 </li>
 <li>
 Distance vision
 </li>
 <li>
 Ability to adjust focus
 
 
 </li>
 </ul>
 The Home Health Aide (HHA) will be required to sit and stoop, kneel, and crouch.
 
 
 DIRECTION RECEIVED
 
 
 <ul>
 <li>
 Home Health Aide (HHA) reports directly to the VITAS Nurse.
 </li>
 <li>
 Home Health Aide (HHA) receives clinical direction from the VITAS Nurse.
 </li>
 </ul>
</div>

Home Health Aide (CNA/HHA)

<div><ul><li>Manage and assure the successful implementation of Care Connection Center IT and business application projects for all clinical, operational and administrative applications.</li>
<li>Identifies and supports the Project Management needs of all Care Connection Center leadership.</li>
<li>Coordinate the activities of internal and external resources to best complete the tasks at hand in a timely and cost effective manner.</li>
<li>Provide leadership and direction to the CCC Operations Analyst and work with IT application development staff to deliver project deliverables in a timely manner.</li>
<li>Work with IT / Telecom to manage CCC Technology and consulting vendor/partner relationship, service delivery and overall performance</li>
<li>Maintain timely and accurate project plans and documentation for each project.</li>
<li>Ensure project team and customer clearly understand project activities/tasks, and that project team and customer understand what is expected of them throughout the internal / IT PMO project lifecycle.</li>
<li>Manage uncertainty, rapid change, and ambiguities in constantly changing business and technical environments.</li>
<li>Collect and analyze metrics to measure allocation of resources on projects and determine resource requirements.</li>
<li>Review status reports prepared by project personnel to update master schedules and plans as required.</li>
<li>Assist all business units with the implementation, optimization and maintenance of the system and/or process.</li>
<li>Acts as liaison between IT staff, departments and vendors ensuring timely, accurate and cost effective use of time for all Care Connection Center projects</li>
<li>Plans, organizes, and controls the activities related to the assigned function</li>
<li>Continued professional and educational advancement by attending and actively participating in relevant training.</li>
<li>Plans, organizes, and controls the activities related to the assigned function</li>
<li>Organizes, manages, and directs the work of the employees in the assigned function</li>
<li>Oversees the assignment of duties, and responsibilities to CCC Operations Analysts</li>
<li>Observes and evaluates CCC Operations Analysts and work procedures to ensure quality standards and service are met</li>
<li>Mentors, develops and provides on-the-job training to subordinates to strengthen their current performance and prepare them for future advancement</li>
</ul>QUALIFICATIONS
<ul><li>Minimum 5-9 years of increasingly responsible experience, including experience successfully managing projects in various industries (healthcare, logistics, Systems Integration, etc.).</li>
<li>Good grasp of information technology concepts and processes.</li>
<li>Demonstrated aptitude for effective leadership of staff.</li>
<li>Solid understanding of software development life cycle frameworks, such as Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.</li>
<li>Medium to large project participation experience as a Project Manager.</li>
<li>Detail-oriented/meticulous about managing the details of every project and the impact each detail may have on the overall project success.</li>
<li>Appropriate critical thinking skills to have ability to weigh the pros and cons of solutions to problems, and make good decisions, before choosing the way forward.</li>
<li>Knowledge of policies and practices involved in the human resources function</li>
<li>Ability to manage a staff in a positive and productive manner by motivating, developing and managing employees as they work</li>
<li>Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment</li>
<li>Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions</li>
<li>Ability to work on various assignments simultaneously</li>
<li>Strong interpersonal skills within all levels of the organization</li>
<li>Ability to navigate within automated systems and proficiency in Outlook, Word and Excel</li>
</ul>EDUCATION
<ul><li>Bachelor&rsquo;s degree in computer sciences, general sciences, healthcare, business administration or related field from an accredited college or university or the international equivalent required.</li>
<li>Project Management Professional (PMP) certification or Certified Scrum Master (CSM) a definite plus.</li>
</ul>SPECIAL INSTRUCTIONS TO CANDIDATES
<ul><li>EOE/AA M/F/D/V</li>
</ul>
VITAS&reg; Healthcare is the nation&rsquo;s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you&rsquo;ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard&mdash;find your purpose at VITAS today.
Benefits Include:
<ul><li>Competitive compensation</li><li>Health, dental, vision, life and disability insurance</li><li>Pre-tax healthcare and dependent care flexible spending accounts</li><li>Life insurance</li><li>401(k) plan with numerous investment options and generous company match</li><li>Cancer and/or critical illness benefit</li><li>Tuition Reimbursement</li><li>Paid Time Off</li><li>Employee Assistance Program</li><li>Legal Insurance</li><li>Roadside Assistance</li><li>Affinity Program</li></ul> 
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS</div>

Manager Project

<div>The Senior Project Manager (PM) will lead teams to plan and manage the delivery of systems solutions and associated application technical support services in support of objectives and ongoing operations of multiple business units. The Senior PM scope of work includes management of functional and non-functional requirements capture, technical investigation, project planning, execution, delivery, and post-implementation support. The Senior PM will work closely with functional business groups to prioritize scope and insure the alignment of customer expectations with project deliverables. The Senior PM will propose and track resource allocations, schedules, and financials while adhering to stage gate quality and SDLC control guidelines throughout the full Systems Development Life Cycle. The PM shall obtain assigned resources and work with Quality Assurance (QA) to verify and validate the requisite Deliverables. The Senior PM may also be required to assist in Vendor Management for key enterprise initiatives. This position is further responsible for resolution of issues, mitigation of risks, and project change requests to ensure successful and on-time project delivery of both on premise and cloud-based solutions. The Senior PM is accountable to run the project on a day-to-day basis and shall originate and develop PMO process improvement initiatives to enhance project delivery.<ul><li>
Manage and assure the successful implementation of assigned projects originating from the Application Development, Infrastructure, Data Management, Information Security, or Regulatory Compliance domains.</li><li>
Manage a portfolio of complex initiatives that span one or multiple lines of business.</li><li>
Manage all aspects of multiple related projects to ensure the overall portfolio is aligned to and directly supports the achievement of strategic objectives</li><li>
Prepare estimates and detailed project plan for all phases of the project.</li><li>
Define success criteria and disseminate them to involved parties throughout project life cycle.</li><li>
Define and build consensus on Project Scope in compliance with Change Management policies and procedures.</li><li>
Develop and manage all aspects of project engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues</li><li>
Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.</li><li>
Coordinate the activities of internal and external resources to best complete the tasks at hand in a timely and cost effective manner.</li><li>
Keep project team members (both VITAS and vendor) accountable to project tasks responsibilities</li><li>
Provide on-site Leadership for the project team by motivating team members to meet project goals, adhere to their responsibilities, and achieve project milestones.</li><li>
Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, and executive level stakeholders</li><li>
Leads Executive tollgate meetings to update status, obtain key decisions, and resolve ongoing challenges.</li><li>
Manage technology and consulting vendor/partner relationship, service delivery and overall performance.</li><li>
Manage all project resources, including local vendors and offshore teams.</li><li>
Maintain timely and accurate project plans and documentation for each project including regular periodic status reports to customer and PMO management.</li><li>
Ensure project team and customer clearly understand project activities/tasks, and that project team and customer understand what is expected of them throughout the project lifecycle.</li><li>
Manage uncertainty, rapid change, and ambiguities in constantly changing business and technical environments.</li><li>
Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.</li><li>
Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.</li><li>
Collect and analyze metrics to measure allocation of resources on projects and determine resource requirements.</li><li>
Report on project success criteria results, metrics, test and deployment management activities</li><li>
Assist all business units with the implementation, optimization and maintenance of the system.</li><li>
Work with QA team to resolve ongoing quality issues.</li><li>
Acts as liaison between IT staff, departments and vendors ensuring timely, accurate and cost effective use of time.</li><li>
Exercise creativity, independent judgment and business acumen in delivering projects</li><li>
Understand interdependencies between technology, operations and business needs</li><li>
Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices</li><li>
Identify and develop trusted adviser relationship with project team, stakeholders and sponsors.</li><li>
Continue professional development in order to keep abreast of emerging technologies, methods and best practices</li><li>
Mentors, develops and provides on-the-job training to subordinates to strengthen their current performance and prepare them for future advancement.</li><li>
Observes and evaluates employees and work procedures to ensure quality standards and service are met.</li></ul> 
QUALIFICATIONS<ul><li>
Minimum 6-10 years of increasingly responsible experience, including experience successfully managing projects in various (healthcare, banking / finance, logistics, service delivery, systems integration, etc.)</li><li>
Experience managing projects according to SDLC methodologies such as Agile, SCRUM, Waterfall, or Kanban.</li><li>
Ability to blend SDLC frameworks and traditional project management principles and practices together in the right proportions to fit a project and business environment.</li><li>
Use of Smartsheet, Service Now, Azure Dev Ops, or equivalent, for scope, schedule, and resource management.</li><li>
Detail-oriented/meticulous about managing the details of every project and the impact each detail may have on the overall project success.</li><li>
Competent with desktop productivity tools (Smartsheet, Excel, Word, PowerPoint) and Project Portfolio Management (PPM) tools.</li><li>
Coordinate change requests and knowledge of Change Management processes</li><li>
C-Suite quality communication skills (written, verbal, and presentations)</li><li>
Experience building and maintaining relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives</li><li>
A blend of leadership and followership depending on the priorities of the day</li><li>
Strong interpersonal skills to influence and encourage positive outcomes when responsibility does not align with authority</li><li>
Flexible with proven ability to conform to shifting priorities, demands and timelines</li><li>
Self-motivated, decisive, with the ability to adapt to change and competing demands</li><li>
&ldquo;Super Analyst&rdquo; problem-solving skills to pitch in on requirements definition, documentation, or other project artifacts when necessary</li><li>
Subject Matter Expertise in one or more of the following:<ul><li>
Experience with technical service delivery in the Healthcare industry</li><li>
Experience with aspects of IT Infrastructure including Compute, Storage, Connectivity, and key hardware, software, and service providers.</li><li>
Successful record of accomplishment as Project Manager for SaaS &amp; PaaS projects.</li><li>
Experience with Enterprise Data Warehouse technology, terminology, and approaches.</li><li>
Experience with Data Governance and Data Management including metadata, data stewardship, and data culture.</li><li>
Experience with Business Intelligence tools such as Power BI and Cognos.</li><li>
Experience with aspects of cybersecurity including terminology, risk factors, and tools.</li><li>
Familiarity with Microsoft technology stack capabilities (SSIS, SSAS, SSRS, SSMS)</li><li>
Knowledge of Cloud services delivery strategies and experience with implementations of all types of Cloud Deployment models: Public, Private and Hybrid</li><li>
Experience with regulatory compliance including NPI, PHI, HIPAA, and EMR guidelines.</li></ul></li></ul> 
EDUCATION<ul><li>
Bachelor&rsquo;s degree in computer sciences, engineering, general sciences, healthcare, business administration or related field from an accredited college or university; the international equivalent; or equivalent work experience.</li><li>
Project Management Professional (PMP) certification or Certified Scrum Master (CSM) a definite plus.</li></ul> 
SPECIAL INSTRUCTIONS TO CANDIDATES<ul><li>
EOE/AA M/F/D/V</li></ul></div>

Sr Manager IT Project

Join VITAS Healthcare and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.