Qureos Mentor

Viva Day Spa + Med Spa

<div><p><b>Retention Marketing Manager &mdash; Email &amp; SMS Marketing</b></p><p>
You&rsquo;re an enthusiastic digital marketing and CRM expert with a passion for email, SMS, and push notification marketing. Your deep understanding of channel best practices is complemented by your analytical mindset and data-based decision making. You understand and value the power of impactful creative, delivered on brand to the right audience in the right channel at the right time.</p><p>
You will play a key role in driving customer loyalty, repeat visits, and lifetime value for Viva Day Spa + Med Spa guests. Reporting directly to the VP of Marketing, this role will develop and execute strategies that keep our guests engaged, educated, and feeling valued.<br>
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As <i>Retention Marketing Manager,</i> you'll oversee everything from list building and one-off campaigns to complex journeys and flows covering all aspects of the guest journey. Strong individual contributor skills are a must (e.g. ability to execute campaigns end to end), along with being ready and nimble as Viva continues to grow.</p><p><b>
Key Responsibilities</b><b>:</b></p><ul><li><p>
Develop and own the strategic roadmap and execution of retention marketing for email, SMS, and push channels</p></li><li><div>
Build and implement a comprehensive marketing plan focused on improving customer engagement, driving repeat visits, and nurturing our relationship with guests</div></li><li><div>
Segment audiences to deliver targeted, personalized messages that drive engagement and conversion.</div></li><li><div>
Leverage strong analytics skills to identify, size, and prioritize opportunities leading to the highest impact outcomes across the guest lifecycle.</div></li><li><div>
Own end-to-end campaign workflows, including creative development, testing, QA, scheduling and rollout.</div></li><li><div>
Design and execute A/B tests to optimize copy, creative and segmentation strategies while minimizing unsubscribe, opt-out, or churn</div></li><li><div>
Oversee creative strategy from written content to design and more, ensuring creative is engaging and on brand</div></li><li><div>
Craft compelling, concise content that reflects Viva&rsquo;s brand voice &mdash; both transactional and promotional &mdash; optimized for each channel</div></li><li><div>
Collaborate with in-house teams to craft personalized and compelling customer journeys</div></li><li><div>
Craft content calendars for one-off campaigns to compliment evergreen automations, journeys, and flows</div></li><li><p>
Understand different business intelligence techniques across attribution, conversion tracking, incrementality, and measurement</p></li></ul><p><b>
Minimum Requirements</b><b>:</b></p><ul><li><p>
5-7 years of experience in Email and SMS marketing, preferably at top agencies and/or equivalent in-house roles at wellness, beauty, hospitality or lifestyle brands</p></li><li><div>
Proven track record of successfully developing and implementing creative, high-impact Email &amp; SMS campaigns</div></li><li><div>
Experience building and optimizing complex flows/journeys</div></li><li><div>
Data driven mindset with comfort analyzing data in Excel, or other tools for purposes of identifying audiences, funnel drop-off, and opportunity sizing prospective projects</div></li><li><div>
Deep understanding of core retention channels, e.g. Email Headers, Responsive HTML/CSS, Deliverability, Opt-In/Out, Long vs Short SMS Codes, Flow &amp; Automation Building, etc.</div></li><li><div>
Expert level proficiency with leading Email &amp; SMS marketing platforms such as Mailchimp, Klaviyo, or equivalents, with experience handling everything from journeys/flows, campaigns, list building &amp; curation, cost savings, and more</div></li><li><div>
Excellent organizational and prioritization skills</div></li><li><p>
Exceptional written and verbal communication skills, with a strong attention to detail</p></li></ul><p><b>
Bonus Skills</b><b>:</b></p><ul><li><p>
Experience with other performance marketing channels (e.g. SEO, Paid Social, etc.)</p></li><li><div>
Dashboarding, Data Science, and/or Business Intelligence skills (e.g. PowerBI, Tableau, etc.)</div></li><li><p>
Experience working with e-commerce platforms (Shopify, WooCommerce, etc.)</p></li></ul><p><b>
Salary/Benefits/Location</b><b>:</b></p><ul><li><p>
The most awesome co-workers you can imagine!</p></li><li><div>
Among the highest pay in the industry</div></li><li><div>
Incentive &amp; bonus potential</div></li><li><div>
Health, Dental and Vision benefits at 30 hours per week</div></li><li><div>
STD, LTD, Life &amp; AD&amp;D</div></li><li><div>
3 Weeks PTO at 30 hours per week</div></li><li><div>
Matching 401k plan (for qualified employment status)</div></li><li><div>
Paid Parental Leave</div></li><li><div>
Deep discounts on services and retail</div></li><li><div>
CEU Allowance after 6 months of Employment</div></li><li><div>
Ongoing training; opportunities to grow</div></li><li><div>
Location: Hybrid in Austin, TX</div></li><li><p>
Salary: $85-100k, depending on experience and other relevant qualifications</p></li></ul><h3 class="jobSectionHeader"><b>
About Viva Day Spa + Med Spa</b></h3><p>
At Viva Day Spa + Med Spa, we believe self-care is a way of life &mdash; and we&rsquo;re on a mission to make people feel better inside and out. Women-founded and based in Austin, Texas, we&rsquo;re an award-winning wellness brand that&rsquo;s redefining the spa and medical spa experience. We&rsquo;ve brought together classic spa services with results-driven medical aesthetics, delivered with the kind of warm, world-class hospitality that has earned us loyal guests for over 20 years.<br>
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Our industry leadership is no accident. We&rsquo;ve grown by staying relentlessly focused on delivering a 5-star guest experience, individualized care, and an uncompromising commitment to excellence at every touchpoint. Viva is trusted by thousands of guests every month. Named Best Spa in Austin in 2024, Viva is also a Top 250 Allergan Aesthetics provider, the #1 Hydrafacial provider, and the #1 SkinCeuticals Flagship provider in the United States.</p><p>
As we enter an exciting phase of growth, including expansion into new markets, we&rsquo;re looking for a Retention Marketing Manager to help lead that growth. This is a rare opportunity to help grow a best-in-class brand and play a pivotal role in defining the future of Viva.</p><p>
Our culture is built on care, curiosity, and a deep commitment to excellence. At Viva, we support and challenge each other in equal measure &mdash; because we know that&rsquo;s how great teams (and great brands) grow. We work hard, hold ourselves to high standards, and have a blast doing it. If you&rsquo;re passionate about wellness, driven by initiative, and excited to shape how we connect with guests, drive loyalty, and grow lifetime value, we&rsquo;d love to meet you.</p></div>

Retention Marketing Manager - Email & SMS Mar

<p></p><div><h2 class="jobSectionHeader"><b>Licensed Nail Technician</b></h2><p>
Looking for a nourishing work environment, surrounded by talented and interesting people, with room to grow? We're currently seeking a Licensed Nail Technician with a fine attention to detail, passion for making others feel fabulous and the ability to provide luxurious and results-driven nail treatments. If you are contagiously positive with an interest in providing natural nail treatments and you thrive in a collaborative team environment, read on.</p><p><b>
The </b><b>BEST </b><b>Spa in Austin</b></p><p>
LIVE LIFE LOVE LIFE</p><p>
Viva is an Austin based, day and med spa started in June of 2005 by three women. We're fast growing, hip and locally-owned, with three locations in Central Austin. We attribute much of our success to our incredible employees, and are firm believers in taking care of our talented people who, in turn, pamper our guests with 5-star care.</p><p>
VOTED BEST SPA</p><p>
Austin Chronicle; Austin Monthly; and Austin Young Chamber of Commerce</p><p>
We're extremely proud to have been ranked Best Places to Work by the Austin Business Journal four times. Our low employee turnover rate is a testament to our most important values, including providing a happy and prosperous employee experience by maintaining a safe and nourishing place to work, along with a fun &amp; caring culture, and a growing list of competitive benefits.</p><p><b>
Is Seeking Experts Like </b><b>YOU</b></p><p>
We prefer candidates who possess 6+ months of work experience in a spa, or nail services environment, preferably with an emphasis on luxury, warm and friendly customer service. Additional requirements include:</p><ul><li><p><b>
A warm, calm and nurturing demeanor</b></p></li><li><div><b>
A responsible; wellness-oriented team player, with a strong work ethic</b></div></li><li><div><b>
An amazing nail technician with a passion for caring for others</b></div></li><li><div><b>
Provide uncompromised individualized attention to every guest throughout the entire process, with every visit</b></div></li><li><div><b>
Laser focused on guest wellness</b></div></li><li><div><b>
Very detail-oriented with flawless nail polishing skills</b></div></li><li><div><b>
Ability to perform relaxing, firm massage with every service</b></div></li><li><div><b>
Actively educate guests on home care &amp; promote product lines</b></div></li><li><div><b>
Ability to create loyalty &amp; maintain high retention</b></div></li><li><div><b>
Experience with CND a plus</b></div></li><li><div><b>
Anticipate, identify and ensure guest needs are being met in the best possible way</b></div></li><li><div>
Minimum of 6 months of professional experience as a Licensed Nail Technician</div></li><li><div>
Ability to work weekends and some holidays</div></li><li><div>
Ability to lift 25 pounds, and stand for extended periods, and bend, squat, twist, etc.</div></li><li><p>
Valid State of Texas Cosmetology or Manicurist license</p></li></ul><p><b>
At the </b><b>GREATEST PLACE TO WORK</b></p><ul><li><div>
The most awesome co-workers you can imagine!</div></li><li><div>
Among the highest pay in the industry</div></li><li><div>
Incentive &amp; bonus potential</div></li><li><div>
Health, Dental and Vision benefits at 30 hours per week</div></li><li><div>
1 Week PTO at 30 hours per week</div></li><li><div>
2% Matching 401k at just 20 hours per week</div></li><li><div>
3 Weeks Paid Parental Leave after 1 year of Employment</div></li><li><div>
Deep discounts on services and retail</div></li><li><div>
CEU Allowance after 6 month of Employment</div></li><li><p>
Ongoing training; opportunities to grow</p></li></ul><p><b>
BE HERE NOW.</b></p><p>
If spreading love by serving people makes your heart skip a beat, and you value Authenticity, Excellence at Every Touchpoint, Doing the Right Thing, and 360 Degrees of Excellence, <b>YOU BELONG HERE.</b></p><p><b><i>
Send us your resume along with a cover letter outlining why you'd be the ideal fit for this position at Viva Day Spa + Med Spa.</i></b></p><ul><li><p><b>
Bonus points for completing this sentence in your response:</b></p></li></ul><p><b>
I do my part to help make the world a better place by_____</b><b>.</b></p><p><b>
We look forward to hearing from you!</b></p><p></p><p><b><i><br>
We&rsquo;re proud to provide equal opportunities</i></b><i> to all employees and applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, results of genetic testing or other applicable legally protected characteristics.</i></p><p><i>
This position does require a background check due to the personal nature of our business.</i></p><p><b><i>
COVID-19 considerations</i></b></p><p><i>
Viva is proud to use hyper-clean sanitation practices, HEPA filters throughout the spas + offices in addition to state mandated sanitation/cleaning protocols. During times of pandemic, Viva carefully considers the various stage levels and the impact it has on our guests and team. As such, we implement extra protective measures to ensure the health and safety of those in our community.</i></p></div><p></p>

Licensed Nail Technician

Join Viva Day Spa + Med Spa and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Viva Day Spa + Med Spa

ABOUT_COMPANY

Retention Marketing Manager - Email & SMS Mar

Licensed Nail Technician