Qureos Mentor

Vivint

<div>
 Welcome to the intersection of energy and home services. At NRG, we&rsquo;re driven by our passion to create a smarter, cleaner and more connected future.
 
 
 Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
 
 
 
 Job Description
 
 
 
 Vivint pioneers cutting-edge smart home security solutions, empowering customers to live a safer, smarter, and more sustainable life. We seek passionate, innovative engineers eager to transform the daily lives of millions through groundbreaking solutions. We blend intelligent hardware, real-time sensor data, and AI to transform how people interact with their homes.
 
 
 
 About This Role
 
 
 
 The Product Analytics team at Vivint partners with Product, Operations, Finance, and Engineering to transform data from devices, services, and customer interactions into meaningful insights that improve decision making across the business. We are seeking a Data Engineer to help build and maintain the data pipelines and analytics infrastructure that power product analytics, operational intelligence, financial reporting, and mobile app insights. This role focuses on developing reliable data pipelines, enabling analytics workflows, and helping teams access trusted data to drive product innovation and operational improvements.
 
 
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 Data Pipeline Development - Build and maintain scalable ETL/ELT pipelines that ingest and transform data from application services, device telemetry, mobile apps, and business systems.
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 Analytics Data Modeling - Develop clean, well-documented data models and analytics-ready datasets that support dashboards, experimentation, and reporting across product, operational, and finance domains.
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 Mobile &amp; Product Analytics Instrumentation - Work with product and engineering teams to ensure new features and mobile applications are properly instrumented for event tracking and analytics.
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 Operational &amp; Business Metrics Enablement - Build data pipelines and data marts that support operational reporting, customer lifecycle metrics, and financial performance analysis.
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 Data Quality &amp; Observability - Implement monitoring, testing, and validation checks to ensure reliable, trustworthy datasets for analytics and decision making.
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 Collaboration with Analysts &amp; Data Scientists - Partner with analytics teams to translate business requirements into well-structured data pipelines and datasets that support experimentation and insights.
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 Data Platform Contribution - Support the maintenance and optimization of cloud data infrastructure including data warehouses, orchestration systems, and streaming pipelines.
 
 
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 Required Qualifications
 
 
 
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 Bachelor&rsquo;s in Computer Science, Engineering, Data Science, or related quantitative field, or equivalent experience.
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 Experience: 2 - 3 years of experience building or maintaining data pipelines, analytics infrastructure, or backend systems.
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 Programming: Proficiency in Python and SQL for data processing and transformation.
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 Data Platforms: Experience with modern data warehouses such as BigQuery, Snowflake, or Redshift.
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 Data Processing: Familiarity with distributed data processing frameworks such as Spark or Databricks.
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 Cloud Platforms: Experience working with cloud platforms such as GCP, AWS, or Azure.
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 Data Modeling: Understanding of data modeling principles and schema design for analytics workloads.
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 Collaboration Skills: Ability to work cross-functionally with analysts, product managers, and engineers to translate requirements into reliable data systems.
 
 
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 </ul>
 
 Preferred Qualifications
 
 
 
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 Experience supporting product analytics or mobile analytics platforms (e.g., Mixpanel, Amplitude, Firebase).
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 Familiarity with event-based analytics pipelines and user behavior tracking.
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 Experience with data orchestration tools such as Airflow, Dagster, or Prefect.
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 Exposure to real-time or streaming data systems (Pub/Sub, Kafka).
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 Experience working with NoSQL databases such as MongoDB or Firestore.
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 Familiarity with analytics visualization tools such as Tableau or Looker.
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 Experience implementing data quality monitoring and observability tools.
 
 
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 Working At Vivint
 
 
 
 Learn about the Vivint Culture and why it&rsquo;s a great place to grow your career!
 
 
 Here are some highlighted perks you should ask us about:
 
 
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 Free daily lunch and drinks on site
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 Paid holidays and flexible paid time away
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 Employee/Friends/Family Discounts
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 Onsite health clinic, gym, gaming tables
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 Medical/dental/vision/life coverage &amp; 24/7 Medical Hotline
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 401(k) + Employer Match
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 Employee Resource Groups
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 Quarterly Innovation Weeks
 
 
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 Working Conditions
 
 
 
 This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
 
 
 
 Safety
 
 
 
 Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
 
 
 NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
 
 
 Official description on file with Talent.
</div>

Data Engineer II

<div>
 Welcome to the intersection of energy and home services. At NRG, we&rsquo;re driven by our passion to create a smarter, cleaner and more connected future.
 
 
 Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
 
 
 We are seeking dedicated and detail-oriented Scheduling Escalations and Reschedules Advisors to join our team. This role is crucial in managing and resolving scheduling conflicts, handling escalations, and ensuring a seamless rescheduling process for our customers. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to work efficiently under pressure.
 
 
 
 Starting Pay
 
 : $17.00/hour (Sundays and 1 weekday off each week)
 
 
 Spanish speakers get an additional +$0.50 on hourly pay after training
 
 
 
 Training
 
 : Paid, 4 Weeks | Monday&ndash;Friday, 9:00 AM &ndash; 5:30 PM MT
 
 
 
 Post-Training:
 
 Permanent Sundays &amp; 1 Weekday Off
 
 
 
 Key Responsibilities
 
 
 
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 Address and resolve scheduling conflicts promptly and efficiently.
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 Act as the first point of contact for escalated scheduling issues, providing timely and effective resolutions.
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 Coordinate and manage the rescheduling process, ensuring minimal disruption to customers.
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 Communicate with customers via phone, email, chat, and text to confirm, reschedule, or resolve scheduling issues.
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 Maintain accurate records of all scheduling interactions and resolutions in the system.
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 Work closely with other departments to ensure a smooth scheduling process and address any systemic issues.
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 Identify areas for improvement in the scheduling process and suggest enhancements.
 
 
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 Required Skills
 
 
 
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 Previous experience in a customer service or scheduling role, preferably in a fast-paced environment.
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 High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
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 Excellent verbal and written communication skills.
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 Familiarity and proficiency using Microsoft Office, web browsers, basic computer competency.
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 Strong problem-solving abilities.
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 Ability to multitask and manage time effectively.
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 High attention to detail and organizational skills.
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 Customer-focused with a positive attitude.
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 Ability to remain calm under pressure.
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 Proactive and self-motivated.
 
 
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 Technology Requirements
 
 
 
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 Laptop or Desktop computer with at least 16GB RAM &ndash; absolutely no Chromebooks
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 Wired internet connection &ndash; ethernet cable connection from computer to router
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 High-speed internet &ndash; 50mbps upload and download speed required minimum
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 USB headset &ndash; can be wireless, wired is preferred. No Bluetooth or AirPods
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 USB mouse &ndash; can be wireless, wired is preferred. No trackpad usage
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 Dual monitors preferred but not required
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 Must provide proof of requirements upon screening
 
 
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 NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
 
 
 EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
 
 
 Official description on file with Talent.
</div>

Scheduling Escalation & Reschedule Advisor - Remote

<div>Welcome to the intersection of energy and home services. At NRG, we&rsquo;re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. 
Role Summary
In the Age of AI, quality isn&rsquo;t a phase or a team at the end&mdash;it&rsquo;s a capability built in by design. We&rsquo;re seeking a Director of Quality Engineering (QE) to lead our transformation from traditional manual QA to a developer‑centric, AI‑augmented, risk‑based QE model across multiple product verticals (mobile apps, device/firmware, and platform/services). This leader partners closely with Engineering, Product, Release, and our Vertical Quality Leads (VQLs) to prevent defects early, accelerate flow, and raise the bar on reliability, accessibility, and customer trust. You will redefine culture, talent, tooling, and metrics&mdash;owning the strategy, operating model, and outcomes that make &ldquo;quality everyone&rsquo;s job,&rdquo; with QE as the architects of prevention and stewards of risk. 
What You&rsquo;ll Do<div><ul><li>
Cultural reset: Gatekeepers Architects</li></ul><div><ul><li>
Re‑author the mission of quality from find bugs to prevent defects and accelerate delivery; codify behaviors, responsibilities, and rituals that embed quality at design time. Leverage VQLs (Principal Quality Leads) to represent vertical quality in executive forums and drive collective accountability across disciplines including in Product, Engineering, etc.</li><li>
Establish a Team One operating model: co‑locate QEs within product squads; ensure participation in discovery, architecture reviews, threat modeling, and risk sizing&mdash;not just release checkpoints.</li></ul></div></div><div><ul><li>
Talent strategy: Upskill for AI‑augmented QE</li></ul><div><ul><li>
Build a competency framework and learning paths for three personas: Builders (QE Leads with strong coding), Domain Strategists (deep product knowledge + exploratory excellence), and Legacy Testers (with targeted transition plans).</li><li>
Deploy AI‑augmented workflows (prompting patterns for test generation, test‑data synthesis, and log/trace analysis) so engineers focus on logic and risk.</li><li>
Strong technical background to partner with Engineering and the Automation Director (e.g., understanding when and why frameworks like Playwright/Cypress/Appium are used), without needing to design or write automation. Able to guide quality strategy, risk-based coverage, and AI‑augmented QE practices across verticals.</li></ul></div></div><div><ul><li>
Shift‑left (for real) &amp; SDLC integration</li></ul><div><ul><li>
Pre‑commit quality: Require test hooks/observability points at design time; QEs help define seams for automation and telemetry before a line of code is written.</li><li>
AI policy in PRs: Configure AI‑assisted static checks and PR gates for reliability/maintainability rules; QEs own guardrail policies and exemptions.</li><li>
Definition of Done 2.0: A story is done only when automated checks (unit/component/E2E where appropriate), AI‑generated edge‑case coverage, and accessibility baselines are in place and green. QE/VQLs co‑own release criteria and QRDs.</li></ul></div></div><div><ul><li>
Platform &amp; tooling: Self‑healing, evidence‑driven</li></ul><div><ul><li>
Stand up an AI‑native test platform (visual AI/self‑healing selectors, change‑impact analysis, and intelligent retries) to reduce maintenance toil and flakiness.</li><li>
Synthetic data at scale: Provide compliant, scenario‑rich datasets instantly to eliminate environment/data bottlenecks.</li><li>
Standardize ALM/test management (Jira + Xray/TestRail/Zephyr), dashboards, and evidence discipline (traceability, result artifacts) across verticals and vendor teams.</li></ul></div></div><div><ul><li>
Observability &amp; Release governance</li></ul><div><ul><li>
Instrument quality telemetry (test effectiveness, Defect Removal Efficiency/escapes, defect rate, cycle time, change failure rate) and run release readiness reviews with VQLs, Functional Managers, and Release Managers.</li><li>
Drive corrective and preventive actions when quality telemetry trends against set standards; ensure audit‑ready traceability and evidence.</li></ul></div></div><div><ul><li>
VQL partnership &amp; Vertical leadership</li></ul><div><ul><li>
Co‑author Vertical Quality Plans with VQLs: risk models, KPIs, and release criteria per domain; act as an escalation point for cross‑vertical quality risks.</li><li>
Represent vertical quality in executive forums, enabling transparent trade‑offs and clear go/no‑go calls with defensible evidence.</li></ul></div></div><div><ul><li>
Vendor effectiveness &amp; operating cadence</li></ul><div><ul><li>
Define playbooks, SLAs, and calibration for partner teams; ensure consistent standards, tooling hygiene, and audit readiness.</li><li>
Run a Lean &ldquo;waste audit&rdquo; cadence to quantify maintenance toil (flaky tests, environment issues, data waits) and redirect capacity via AI/platform improvements.</li></ul></div></div> 
How You&rsquo;ll Measure Success (KPIs)<ul><li>
Escaped Defect Rate (EDR) trending down across verticals; Defect Removal Efficiency (DRE) trending up.</li>
Cycle time (Commit<li> Deploy) reduced without eroding reliability; improved change failure rate (CFR) and MTTR due to better prevention and faster diagnosis.</li><li>
Automation coverage vs. risk: Coverage is targeted to high‑value, high‑risk paths&mdash;not &ldquo;test everything.&rdquo;</li><li>
Accessibility conformance baselines and improvement per release (Section 508/WCAG 2.2 AA).</li><li>
Signal quality of dashboards: fewer flaky tests, higher pass‑rate integrity, actionable reports in Jira/Xray/TestRail with clear traceability to requirements and risks.</li></ul> 
Required Qualifications<ul><li>
12+ years in Software Quality/Engineering with 5+ years leading multi‑team or multi‑product quality organizations, ideally in consumer, IoT, or device‑cloud ecosystems.</li>
Demonstrated success transforming QA<li> QE: culture change, org design, upskilling, platform/tooling modernization, and KPI re‑architecture.</li><li>
Expertise in risk‑based test strategy, exploratory testing, AI‑assisted test development, and integrating quality signals across CI/CD. Owns release criteria/QRDs and go/no‑go rigor with VQLs/Functional Managers/Automation Leads/Release Management.</li><li>
Familiarity with modern test frameworks and languages (e.g., Playwright/Cypress, WebDriver/Appium; TypeScript/JavaScript, Python, or Java).</li><li>
Strong command of ALM/test management (Jira, Xray/TestRail/Zephyr) and evidence/traceability practices; vendor management with measurable outcomes.</li><li>
Proven ability to instrument and interpret telemetry (logs, traces, metrics), and to partner with SRE/Platform for observability.</li><li>
Bachelor&rsquo;s degree in an Engineering discipline (e.g., Computer Science, Computer Engineering, Electrical/Computer Engineering, or related field). Advanced degree a plus.</li></ul> 
Preferred Qualifications &amp; Credentials<ul><li>
ISTQB Advanced Level (Test Manager, Test Analyst, or Technical Test Analyst) and/or Certified Software Quality Analyst (CSQA).</li><li>
Agile certifications (CSM, PSM) and/or scaled frameworks (SAFe).</li><li>
Lean Six Sigma (Green/Black Belt) with demonstrated use in reducing waste and cycle time.</li><li>
Accessibility expertise with working knowledge of WCAG 2.2 AA and Section 508, including tooling (e.g., axe, Lighthouse, NVDA/JAWS, VoiceOver).</li><li>
Familiarity with AI/ML in testing (e.g., self‑healing locators, test generation, change impact analysis) and responsible AI guardrails for PR checks.</li><li>
Experience in regulated or security‑sensitive domains; knowledge of secure SDLC, privacy, and compliance best practices.</li></ul> 
Ways of Working<ul><li>
Operates as a servant‑leader who builds psychological safety while setting a high bar for engineering rigor and accountability.</li><li>
Communicates crisply with executives and engineers alike; translates telemetry into decisions and clear trade‑offs.</li><li>
Drives an inspect‑and‑adapt cadence: quarterly Vertical Quality Plans, monthly waste audits, weekly signal reviews, and daily squad rituals.</li></ul> 
Location &amp; Work Model<ul><li>
In office, Lehi, UT, with periodic travel to key engineering hubs (as needed for planning, release readiness reviews, and vendor calibration).</li></ul> 
Equal Opportunity Employer
Vivint Smart Home, an NRG company, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 
If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact Careers@nrg.com for compensation information related to this position and other information as required by applicable law. Please include the job title in your request. 


NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.</div>

Director, Quality Engineering

<div>
 Welcome to the intersection of energy and home services. At NRG, we&rsquo;re driven by our passion to create a smarter, cleaner and more connected future.
 
 
 Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
 
 
 
 Field Service Technician/Professional
 
 
 
 Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint&mdash;named one of  Forbe&rsquo;s  World&rsquo;s 50 Most Innovative Companies&mdash;is looking for
 
 Field Service Technicians
 
 to join our nationally recognized team.
 
 
 
 Why Technicians Choose Vivint
 
 
 
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 Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.
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 Comprehensive, Paid Training: Virtual &amp; on-the-job training, as well as ongoing coaching &amp; support from leaders &amp; teammates who care about your success.
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 Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments&mdash;you clock in from your driveway.
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 Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters.
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 Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
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 The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program &amp; employee pricing on Smart Home equipment.
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 Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!).
 
 
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 A Day In The Life
 
 
 
 As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes:
 
 
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 Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
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 Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
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 Customer Education: Training homeowners on how to use their new system to protect their families.
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 Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.
 
 
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 What We&rsquo;re Looking For
 
 
 
 We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have:
 
 
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 A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
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 Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
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 Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
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 Requirements: A valid driver&rsquo;s license and a good driving record; ability to successfully pass post-offer background investigation and licensing requirements per applicable law.
 
 
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 Physical Requirements
 
 
 
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 Ability to lift and carry up to 45 lbs.
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 Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
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 Comfortable bending, kneeling, and standing for extended periods.
 
 
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 Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.
 
 
 
 Ready to transform your career? Apply today to join the Vivint team!
 
 
 
 NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
 
 
 EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
 
 
 Official description on file with Talent.
</div>

Field Service Technician - Tuskegee, AL

Join Vivint and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Vivint

About Company

Data Engineer II

Scheduling Escalation & Reschedule Advisor - Remote

Director, Quality Engineering

Field Service Technician - Tuskegee, AL