Qureos Mentor

Vivo mobile Company

Description: Vivo Pakistan is seeking a dedicated and enthusiastic Cloud Calling Consultant to join the Customer Services Department at the Lahore Service Center on Raiwind Road. This role focuses on delivering exceptional customer service through effective handling of user telephone inquiries, feedback, and complaints. The ideal candidate will possess a bachelor's degree and demonstrate knowledge or interest in electronics, alongside skills in cloud telephony platforms, contact center solutions, and customer experience design. This position requires strong communication skills, patience, and a commitment to maintaining high customer satisfaction. The consultant will work closely with the call center team and management to ensure smooth operations and successful resolution of user concerns. The Cloud Calling Consultant handles the front line of user interactions by answering calls promptly and professionally, following up on complaints, and coordinating with service and call center teams. This role is essential in maintaining service quality standards, including the 6S standardization within the service center. The consultant will diligently report issues, track progress, and prepare regular reports to support continuous improvement. This position does not require managing a team but involves close collaboration with various stakeholders to enhance the overall customer service experience at Vivo Pakistan.Responsibilities 1. Answer all users telephone inquiries and feed backs with enthusiasm and patience and provide professional answers to users to maximize customer satisfaction. 2. Report complaints and problems to manager service center according to the process, and follow up the progress until they are solved. 3. Make follow-up calls to users and record the results faithfully. 4. Timely convey the problems found during the follow-up calls to relevant persons, and track the results. 5. Timely convey the users telephone consultation to the relevant persons of the customer service center. 6. Warmly greet users who came to the customer service center, receive &amp; record their mobiles in CRM following 6s standardization. 7. When picking up the phone, the ringing sound shall not exceed three times. 8. Co-ordinate with Call Center team related to user complains and feedbacks. 9. Successful execution of activities assigned by Manager. 10. Share the daily and weekly report as per requirements. 11. Maintain the 6S standardization in respected Service Center where he/she is deputed. 12. Complete other tasks assigned by the director and the Management Center.Requirements: -Bachelors in any of the following discipline (Marketing, Services, HR, Management). -City native, Fresh or experienced.Location: Lahore Service Center Raiwind RdJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Cloud Calling Consultant

Vivo Pakistan is looking for a detail-oriented and responsible Capital Executive to join our Finance team. If you have a strong understanding of financial operations, financial reporting, and payment processing, this role is for you.Key Responsibilities:1. To confirm key accounts and branches deposits on ding talk group on daily basis. 2. To update and report bank reconciliation statement on daily basis through email. 3. To check, approve and record entries of bank payments to vendors ensuring proper tax calculations. 4. To act as a liaison between company and banks for all bank related issues. 5. To Process and verify payments across different groups. 6. To prepare and manage daily cheques and banks documentation. 7. To maintain petty cash and disburse cash of employee reimbursements on daily basis. 8. To disburse bank payments of vendors, factory, customer services dept and government authorities through online banking portal. 9. To disburse payment to Chinese employee in foreign currency through online banking portal. 10. To transfer monthly salary through online banking portal and to record in financial software accordingly. 11. To manage funds to ensure timely payments of factory and import payments. 12. To report CS deposit confirmation to Customer Service Department on daily basis. 13. To report monthly overview of bank/cash payments of Head office, receipts from branches and key accounts, duty and import payments on monthly basis to CFO. 14. To confirm After Sales Service Centers deposits (Cash, POS, QR Scanner) with the CS team on daily basis. 15. Timely update and record receipts in financial system. 16. To record and maintain proper filing of Company&rsquo;s Documents. 17. To receive cash from employees for mobile phone purchase and record in Software. 18. To apply payment requisition application on Ding talk for bank payments or other charges, with proper documentation for approval purposes. 19. To Reconcile Aftersales revenue with Customer Service Department monthly.Requirements:<ul><li>MBA or M.Com (Minimum)</li><li>At least 1 year of relevant experience</li><li>Strong knowledge of banking operations and financial processes</li><li>Proficiency in MS Excel.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Capital Executive

Job Description<ul><li>Answer all customers&rsquo; telephone inquiries and feedbacks with enthusiasm and patience;</li><li>Timely, polite and professional answers to customers&rsquo; telephone inquiries to maximize customer satisfaction;</li><li>Report complaints and problems to the manager according to the process, and follow up the progress until they are solved;</li><li>Make follow-up calls to customers and record the results faithfully;</li><li>Timely convey the problems found during the follow-up calls to relevant persons, and track the results;</li><li>Timely convey the customer&rsquo;s telephone consultation to the relevant persons of the customer service center;</li><li>Warmly greet customers who come to the customer service center and receive their mobiles;</li><li>Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off;</li><li>Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time;</li><li>Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance;</li><li>Properly package the mobile phones repaired by the maintenance engineer and mail them to the branch, and inform them by phone;</li><li>When picking up the phone, the ringing sound shall not exceed three times;</li><li>No vacant shift, vacant post or channeling post is allowed. If any temporary emergency, someone must be asked to replace the duty;</li></ul>What do we offer?For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.Job Types: Full-time, FresherPay: Up to Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Sargodha (Preferred)</li></ul>Work Location: In person

Customer Services Consultant (Sargodha)

Join Vivo mobile Company and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Vivo mobile Company

About Company

Cloud Calling Consultant

Capital Executive

Customer Services Consultant (Sargodha)