Qureos Mentor

VLCC

A. Purpose and Scope Dermatologist is responsible for service delivery, in house revenue generation in dermatology servicesunder the general guidance of the Operations head and in association with other experts and within thelimits of established Company policies directs performance of the beauty team, maximizes profitability ofthe Beauty &amp; Dermatology department, the value of VLCC brand and services, and ensures compliance ofoperational standards.B. Responsibilities and Duties <ul><li>To manage the category&rsquo;s reputation and reinforcing trust among customers</li></ul><ul><li>To do a complete medical check-up as per category before starting a treatment to ensure proper</li></ul>results.<ul><li>To be responsible for rendering Dermat &amp; laser services as per standard operating procedures</li></ul><ul><li>To be responsible for performing dermatological &amp; cosmetology procedures</li></ul><ul><li>To accurately diagnosis cosmetic problems &amp; resolve the same.</li></ul><ul><li>To ensure all programs are executed within their respective validity periods.</li></ul><ul><li>To counsel clients not achieving planned results in coordination with Category Heads and provide</li></ul>support to team members so that the client&rsquo;s goals are achieved.<ul><li>To ensure correct guidance is provided on skin care &amp; soft cell appropriate Dermat &amp; laser</li></ul>packages.<ul><li>To promote maintenance packages for clients who have already completed stipulated no of sessions</li></ul>for Dermat procedures.<ul><li>To ensure safe handling and upkeep of all electrical / electronic equipment in the Dermat section.</li></ul><ul><li>To ensure to disinfect and sterilize the tools and equipment&rsquo;s after every session as per the SOPs &amp;</li></ul>ensure general upkeep of the work area.<ul><li>To attend training programs as nominated &amp; ensure implementation of learning&rsquo;s and cascade the</li></ul>same to team members.<ul><li>To assist the centre to organize events and to participate in indoor in events to maximize sales.</li></ul><ul><li>To offer cross selling &amp; recommend VLPC products, provide recommendations on skin &amp; beauty</li></ul>treatments.<ul><li>To ensure health and safety requirements of customers are met within the services and comply with</li></ul>Health &amp; Safety Legislation.<ul><li>Documentation &amp; Reports</li></ul><ul><li>Ensure information in the client cards is complete and accurate including &ndash; client signature &amp;</li></ul>comments, Dermat counselling.<ul><li>To be responsible for role and category wise productivity analysis as per resource guidelines</li></ul>provided by the support office from time to time.<ul><li>To achieve PMS target on monthly basis for execution of 650000 AED.</li></ul>The targets are subject to change as per business requirement with prior intimation to employee.Job Type: Full-timeApplication Question(s):<ul><li>Are you available for immediate joining?</li><li>This role needs assistance in Sharjah and Ras Al Khaimah Centres. Are you open to travel?</li></ul>License/Certification:<ul><li>MOH License (Required)</li></ul>

Dermatologist

<div>
 
 Skills:
 
 
 Client Counseling, physio exercise, Technical knowledge, Weight Loss Programs, Rehabilitation Exercises, physio therapy,
 
 
 
 Job Title
 
 
 
 Physiotherapist
 
 
 
 Job Band
 
 
 
 7
 
 
 
 Area/Department
 
 
 
 Centre Operations: Slimming
 
 
 
 Grade
 
 
 
 L1
 
 
 
 Reports To
 
 
 
 Slimming Head
 
 
 
 Positions Supervised
 
 
 
 Nil
 
 
 
 Job Scope
 
 
 
 To promote individual and group health, physical fitness and wellbeing, and enabling them to deal with excess weight and obesity using sound scientific principles and established safe practices under the general guidance of the Slimming Manager and in collaboration with other specialists such as Dietician and Centre Physician, within the limits of established Company policies.
 
 
 
 Job Duties/ Responsibilities
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 To ensure timely and constructive completion of zero session as per SOP.
 </li>
 <li>
 To assess the fitness level of clients and identify special needs, if any
 </li>
 <li>
 To design and plan an appropriate and safe fitness routine consisting of right posture, cardio-respiratory fitness, strength and flexibility based on the fitness protocols to lose weight as in Slimming SOP
 </li>
 <li>
 To use the most appropriate techniques (use of Resistance bands, Dumbbells, Stepper, Physio ball etc) to improve physical fitness.
 </li>
 <li>
 To plan appropriate therapeutic exercise plan based on special needs of a client.
 </li>
 <li>
 To explain exercise recommendations based on DNA report of the client.
 </li>
 <li>
 To conduct periodic (at least twice a week) group exercise sessions for clients to address common needs.
 </li>
 <li>
 To personally apply when ever required (Cross gender not allowed) and also ensure (by nurses and slimming therapists ) correct and safe usage of bandages / pad placements, modes, applicators etc specific to different appliances.
 </li>
 <li>
 To execute hands on sessions with advance appliance efficiently.
 </li>
 <li>
 To play an active role in booking and execution of wellness therapies.
 </li>
 <li>
 To maintain client records for periodic assessments, special needs recommendations and progress.
 </li>
 <li>
 To update software entries pertaining to clients progress regularly and help the dietitians in entry of execution of services in CABs when ever required
 </li>
 <li>
 To monitor and review progress of clients after each slimming session. To have a 3rd session review done under the guidance of Slimming Head / Slimming Incharge, In house Doctor and conduct Group Counseling session if required.
 </li>
 <li>
 To ensure valuable team inputs at Center / Area level for all Unsuccessful, Regular clients so that the Slimming Head can escalate the case to the Corporate Technical team for prompt and timely inputs to make the case successful.
 </li>
 <li>
 To use effective counseling techniques to guide the clients facing weight plateau and suggest alternate course of action after approval from Slimming Head to help achieveTarget Success Rate and Regularity % as defined on month to month / Quarterly basis
 </li>
 <li>
 To conduct daily follow up of irregular clients to ensure executions within validity period, achievement of the target Regularity % and package completion within validity period.
 </li>
 <li>
 To work in co-ordination with other specialists at VLCC to customize the fitness programs for each client.
 </li>
 <li>
 To check on the Trolley / Bed Setting done by the Slimming Therapists / Nurses
 </li>
 <li>
 To monitor the frequency and accuracy of taking and recording measurements taken by nurses/therapist.
 </li>
 <li>
 To ensure soft skills are being practiced by every one in the Slimming Department
 </li>
 <li>
 To ensure timely preventive maintenance of all appliances and equipment to assure client safety
 </li>
 <li>
 To keep a track of calibration of slimming equipment and inform the maintenance team if overdue.
 </li>
 <li>
 To check the resistance of pads of NMSs with multimeter and discard pads which have resistance more than 1000 ohms. Pads between 500- 1000 ohms can be retained but all have to be changed after 6 months.
 </li>
 <li>
 To mention at the back of the pads the date of change and start of usage.
 </li>
 <li>
 To know and guide regarding medical contraindications and safety guidelines of appliances while bookings of packages .
 </li>
 <li>
 To sell various products to clients especially the Slimmers range.
 </li>
 <li>
 To conduct events for invited clients covering demonstrations and explanations to promote enrollments and sales for the centers.
 </li>
 <li>
 To help clients to learn breathing patterns to relax and de- stress
 </li>
 <li>
 To ensure that the Training inputs are shared with the respective Slimming Team members
 </li>
 <li>
 To attend all staff meetings as and when required by the Center Head and to attend all Trainings as and when nominated by the Corporate / Centre Head
 </li>
 <li>
 To ensure that all duties are carried out in line with VLCC policies with high standards of personal appearance and personal hygiene, and in an ethical manner.
 </li>
 <li>
 To constantly upgrade oneself and multitask so as to achieve the progression level as per the multitasking / up gradation planner
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 To perform supporting tasks whenever the Company organizes slimming events at any location
 </li>
 <li>
 To participate in and willingly support community welfare programs as and when required
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 Good listener, patient and tolerant, able to handle demanding clients with gentle firmness and courtesy, able to keep calm and act professionally with clients of either gender and of all ages, good communication skills with the ability to explain scientific principles in layman terms and through simple examples, willing to take responsibility for results and tasks.
 
 
 
 Desired Qualifications
 
 
 
 Master of Physiotherapy MPT /Bachelor of Applied Sciences - Physiotherapy / Bachelor of Physiotherapy BPT / Graduate Diploma of Health Sciences - Exercise and Sports Science
 
 
 
 Desired Experience
 
 
 
 At least 2 - 4 years experience in similar industry
 
 
 
 Special Requirements
 
 
 
 Willing to work in shifts, accept additional responsibilities, comfortable with transfers to other locations
</div>

Physiotherapist

<div>
 
 Skills:
 
 
 Aesthetic Treatments, Sales, Beauty Operations, Beauty Advisors, Sales Target Achievement, Client Relationship Management, Beauty Consultation, Cosmetology,
 
 
 
 Job Score Card - Beauty Head
 
 
 
 
 Details
 
 
 
 
 Mission Statement
 
 
 
 Drive sales (Centre Sales - Beauty, Derma &amp; Product), customer excellence, profitability &amp; ensure operational efficiency &amp; effectiveness while leading the Beauty team to deliver exceptional service.
 
 
 
 Outcomes &amp; Accountabilities
 
 
 
 <ul>
 <li>
 Achieve monthly, quarterly, yearly financial targets (Sales &amp; Profit Margins) for the Beauty department.
 </li>
 <li>
 Maintain Beauty NPS above 90%.
 </li>
 <li>
 Ensure operational efficiency &amp; adherence to SOPs.
 </li>
 <li>
 Lead &amp; develop the Beauty team to enhance performance, service delivery &amp; service efficacy.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Excellent Technical knowledge in Beauty (Skin /Hair) services (with prior hands-on experience in Skin/ Hair services).
 </li>
 <li>
 Proven ability to solution &amp; makes a sale basis individual client requirement.
 </li>
 <li>
 Strong leadership, and people management skills.
 </li>
 <li>
 Excellent communication &amp; interpersonal skills.
 </li>
 <li>
 Ability to set &amp; achieve sales targets (for Beauty/ Dermat/ Products), driving revenue growth &amp; maximizing profitability.
 </li>
 <li>
 Willing to work in shifts, accept additional responsibilities, comfortable with transfers &amp; open to outdoor promo event duties as per need.
 
 
 </li>
 </ul>
 
 Cultural Fit
 
 
 
 Alignment with VLCCs commitment to customer satisfaction, quality service, business growth, &amp; continuous improvement, while being ahead of competitors in the industry.
 
 
 
 Job Responsibilities
 
 
 
 
 Technical &amp; Operational Excellence
 
 
 
 <ul>
 <li>
 Verify safe handling &amp; maintenance of all equipment of the Beauty section.
 </li>
 <li>
 Study Beauty cards of booked clients for planning appointments &amp; conduct first skin analysis.
 </li>
 <li>
 Ensure Beauty cards are filled with client signature, comments, &amp; photographs. Also ensure all consent forms wherever required are duly signed by the customers.
 </li>
 <li>
 Track &amp; ensure the consumption of products as per SOPs (with zero pilferages).
 </li>
 <li>
 Assist and plan to maintain Beauty staff individual productivity as per company standards.
 </li>
 <li>
 Ensure cleanliness of the Beauty section, therapy rooms, &amp; salon.
 </li>
 <li>
 Supervise maintenance of all Beauty appliances (&amp; inform CH/ABH/ RH Corporate about machines requiring repair).
 </li>
 <li>
 Ensure Beauty stock Ordering at the Centre &amp; Physical verification of stock as per defined guidelines. Forecast of the same to be given to the Accountant for final compilation of the total stocks and order placement after approval from the Centre Head. Follow policy of FOFO for product consumption.
 </li>
 <li>
 Confirm implementation of zero session &amp; subsequent session process for all Beauty customers.
 </li>
 <li>
 Ensure regular follow-up of clients on break to minimize the unexecuted packages and inform all clients on package validity.
 </li>
 <li>
 Oversee results &amp; follow the escalation matrix process (if required) to deliver the desired outcomes to the customers.
 </li>
 <li>
 Track &amp; ensure room SOPs &amp; SOP Service protocols are followed by all execution staff.
 </li>
 <li>
 Confirm all executions are timely entered in the software on daily basis.
 </li>
 <li>
 Ensure all Beauty appointments are entered in the software as per defined guidelines.
 </li>
 <li>
 To ensure a Beauty Therapist, Nurse/ Self is provided to assist the Doctor on Dermat procedures.
 </li>
 <li>
 To ensure rotation of work to all staff for all new clients and maintain record.
 </li>
 <li>
 To personally supervise maintenance of all Beauty machines. To inform the CH / ABH/ AH and Corporate about Beauty machines requiring repair.
 
 
 </li>
 </ul>
 
 Sales Excellence
 
 
 
 <ul>
 <li>
 Achieve the sales &amp; execution targets of Beauty Derma Services &amp; Products (including targets for self).
 </li>
 <li>
 Improve RBS /Upselling of Beauty Derma Fixed and Custom Packages/ Cross-selling of Slimming Packages.
 </li>
 <li>
 Plan &amp; execute sales events in coordination with ABH/RH/Corporate.
 </li>
 <li>
 To be a key resource in daily client connect with Rekindle calling program and do defined calls per day
 
 
 </li>
 </ul>
 
 Customer Excellence
 
 
 
 <ul>
 <li>
 Drive customer excellence by ensuring high standards of service by the Beauty team.
 </li>
 <li>
 Ensure regular follow-up of clients &amp; execution of packages within validity.
 </li>
 <li>
 Address client concerns proactively &amp; ensure client satisfaction.
 </li>
 <li>
 Implement corporate policies &amp; SOPs, conducting audits &amp; reviews for compliance.
 </li>
 <li>
 Liaise with the Corporate Office for updates, technical inputs, &amp; stock availability.
 </li>
 <li>
 Send required information to RH/ ABH/ Corporate Office including the number of clients booked, completed packages beauty assessment, walk in, transfer and HNI VIP clients, &amp; other reports.
 
 
 </li>
 </ul>
 
 Leadership &amp; Team Management
 
 
 
 <ul>
 <li>
 Conduct recruitment, induction, &amp; orientation of new Beauty staff as per SOPs.
 </li>
 <li>
 Lead &amp; develop the Beauty team to enhance performance, service delivery, &amp; service efficacy (Inform Beauty Staff about the monthly promotional offers &amp; incentive policy).
 </li>
 <li>
 Conduct regular meetings with staff for sorting out grievances &amp; taking suggestions for improvement.
 </li>
 <li>
 Check attendance (plan for absenteeism), work allocation (Beauty bookings &amp; distribution/rotation of work) &amp; manage weekly off days for Beauty staff.
 </li>
 <li>
 Responsible for grooming, training, discipline, &amp; welfare of Beauty staff.
 
 
 </li>
 </ul>
 
 Reporting Structure
 
 
 
 Reports to Centre Head.
 
 
 
 Positions Supervised
 
 
 
 Centre Beauty team including Beauty Therapists/Hair stylists/Pedicurists/Dermatologists.
 
 
 
 Compensation &amp; Benefits
 
 
 
 Competitive salary with performance-based incentives, health benefits, &amp; other benefits as per company policy.
 
 
 
 Experience &amp; Education
 
 
 
 Doctor/ Dermatologist/ Cosmetologist with additional qualifications in hair &amp; skin. Minimum of 4-7 years of experience in related field. (BDS may also be considered, as would relevant others working in the Beauty industry as trainers or in direct sales).
</div>

Beauty Head

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VLCC

ABOUT_COMPANY

Dermatologist

Physiotherapist

Physiotherapist

Beauty Head