Urwah Admin

VOCO

<div><p>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.</p>
<p>We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there&rsquo;s countless opportunities at your fingertips.</p>
<p>We&rsquo;re growing; grow with us.</p>
<p>Exceptional design meets contemporary comfort at voco&reg; Riyadh . We&rsquo;re on King Fahad Road at the heart of the city&rsquo;s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.</p>
<p></p><p>Responsibilities:</p>
<ul><li>Perform all check-in and check-out tasks</li>
<li>Manage online and phone reservations</li>
<li>Inform customers about payment methods and verify their credit card data</li>
<li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li>
<li>Welcome guests upon their arrival and assign rooms</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Respond to clients&rsquo; complaints in a timely and professional manner</li>
<li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li>
<li>Upsell additional facilities and services, when appropriate</li>
<li>Maintain updated records of bookings and payments</li>
</ul><p>Requirements and skills:</p>
<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li>
<li>Experience with hotel reservations software.</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Customer service attitude</li>
<li>Excellent communication and organizational skills</li>
<li>Degree in hotel management is a plus</li>
<li>This is position is for Saudi Nationals Only</li>
</ul><p></p><p>In return for your hard work, you can look forward to a competitive salary and benefits package &ndash; including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.</p>
<p>And because the VOCO Hotels &amp; Resorts brand belongs to the IHG&reg; family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.</p>
<p>So whoever you are, whatever you love doing, bring your passion to VOCO and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.</p>
<p>You must meet the legal requirements to work in Kingdom of Saudi Arabia.
</p><p></p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Guest Service Agent - voco® Riyadh

<div><p>What is the job ?</p><p>
The position is accountable for soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Conducts day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. To analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.</p><p>
Your day to day
</p><ul><li>Identify and develop potential clients in specified offline segments and incorporate into Sales Pipelines
</li><li>Acquire thorough knowledge of respective accounts and their hospitality needs
</li><li>Promote all the hotel&rsquo;s products and services
</li><li>Conduct regular / daily sales visits identifying new accounts
</li><li>Understand client requirements and ensure that the products and services offered correspond effectively to their request</li><li>Provide after-sales service recovery and ensure that all clients&rsquo; feedback are taken seriously and escalated to relevant top management if necessary
</li><li>Meet and exceed given Top-line revenue objectives
</li><li>Achieve set revenue targets for respective segments
</li><li>Ensure cost effective sales activities are practices at all times
</li><li>Work to increasing hotel profitability implementing yielding strategy whenever is needed
</li><li>Ensure accurate and timely reporting on the market and competition analysis
</li><li>Ensure accurate and timely reporting in sales activities, sales pipelines and all other assigned reports and task
</li><li>Any other duties and responsibilities as and when directed by
</li></ul><div></div><div>the HOD as deemed necessary, relevant and related to the scope of works
</div><p></p><p>What we need from you
</p><p></p><div>Minimum of 2-3 years Sales experience in 5* Hotel property preferable in cluster role &middot; Self confident with strong market awareness &middot; Proactive and detailed &middot; Hospitality degree or equivalent &middot; Excellent customer relations, problem solving and time management skills &middot; Proficient knowledge of Microsoft Office and Opera Sales &middot; Proven ability to creating new business opportunities &middot; Assertive, professional and positive with a proven ability to develop in a team environment &middot; Must be able to work independently and maintain a positive attitude within a very busy environment &middot; Valid driver's license is preferred.</div><div>
</div><div>What do I driver this ?</div><div>
</div><div>We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all IHG&reg; hotels</div><div>
</div><ul><li><b>True Attitude: </b>being caring, wanting to make a positive difference, and building genuine connections with guests</li><li><b>True Confidence</b>: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay</li><li><b>True Listening</b>: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs</li><li><b>True Responsiveness</b>: is about providing guests with what they need, and doing so in a timely and caring manner</li></ul><p>
There&rsquo;s so much more to the job than we can capture here. It&rsquo;s simply about creating great experiences, doing the right thing and understanding people.</p><div>
</div><div></div><p>What we offer
</p><p></p><div>In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you the Room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking &quot;Apply Online&quot;. At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies. We are an equal opportunities employer.</div><div>
Join us and you&rsquo;ll become part of the family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. - visit www.http://careers.ihg.com to find out more about us.</div><div>
</div><div>IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.</div><p>
</p><p></p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Cluster Sales Manager

<div><p><b>Your day to day</b></p><ul><li>Maintain an up-to-date awareness of room status to ensure efficient servicing.</li><li>Assign responsibilities to subordinates and monitor their performance and productivity.</li><li>Ensure the cleanliness and maintenance of all Housekeeping equipment and schedule necessary preventative maintenance and repair work.</li><li>Oversee assignment of the rooms to the Room Attendants for cleaning.</li><li>Check and release vacant clean rooms for sale.</li><li>Conduct random inspection of service rooms.</li><li>Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.</li><li>Note down repairs, linen supplies and out-of-order rooms.</li><li>Ensure a stock take of keys is conducted each shift and missing keys are followed up immediately in line with Hotel Policy and Procedures.</li><li>Ensure that par stock of linen and guest supplies in the pantry areas is maintained in accordance with standards.</li><li>Ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests&rsquo; needs/requests.</li><li>Check and counter-sign all daily reports of the Housekeeping Attendants assigned to him/her and to make sure that their reports are correctly filed by the end of their shift.</li><li>Record activities/problems/complaints and follow-up work as necessary in the Logbook.</li><li>Log and store lost property items and send them to guests when required in accordance with Policy and Procedure.</li><li>Liaise with maintenance on all out of order rooms and follow up until returned to service.</li><li>Promote the health, safety and welfare of employees within hotel.</li><li>Provide information, instruction and supervision to employees, guests, contractors and visitors so that safe working procedures are always followed</li><li>To report for duty punctually, always wearing the correct uniform and name badge.</li></ul><div>
</div><div><b>What we need from you</b></div><div><b>
GENERAL</b></div><ul><li>Communicate effectively with all other departments</li><li>Ability to work a flexible roster</li><li>Attend meetings, training sessions and any other required meeting or training session.</li><li>Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.</li><li>Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager</li><li>Consistently meet hotel standard of room presentation.</li><li>Able to meet productivity targets.</li><li>Guest satisfaction and feedback</li><li>Achieve on time completion of all rooms under supervision in accordance with hotel service standards.</li></ul><div>
</div><div><b>PERSONAL CHARACTERISTICS</b></div><div>
</div><div><b>Education</b></div><ul><li> Secondary Education</li><li> Fluent in English; spoken and written</li></ul><div><b>
</b></div><div><b>Experience</b></div><ul><li> Previous Housekeeping Experience in a 4-5 Star Hotel</li><li> Previous experience in Supervising a housekeeping team</li></ul><div>
</div><div><b>Technical</b></div><ul><li>Thorough understanding of correct manual handling techniques</li><li> Understanding of safe chemical practices.</li></ul><div>
</div><div><b>Personal Attributes</b></div><ul><li>Can do&rsquo; attitude and a high level of energy</li><li>Professionally groomed</li><li>Able to work well independently with minimal supervision</li></ul><div>
</div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Housekeeping Supervisor

<div><p><b>Your day to day</b></p><ul><li>Ensure that the hotel&rsquo;s standards of cleanliness, hygiene, security and presentation are in maintained all assigned rooms.</li><li>Perform cleaning duties in guest apartments in accordance with the status or the guest&rsquo;s stay.</li><li>Inspect and clean all facilities, furniture and fixtures, and report any damage to the Housekeeping Supervisor, Executive Housekeeper or Housekeeping coordinator, for action and follow up.</li><li>Attend to guests&rsquo; requests and queries courteously and promptly in the course of performing duties.</li><li>Complete all information on the Allocation Sheet for all assigned rooms, marking status, linen replaced and special requests.</li><li>Complete the Allocation sheet with the time commenced servicing the room, any running that is required, times that DND signs were placed on the door and record any maintenance issues.</li><li>Report to the Housekeeping Supervisor any unusual incidents, complaints, unauthorized persons in rooms, missing or damaged hotel property, and lost and found items.</li><li>Clean, tidy and vacuum the housekeeping pantries, ensure pantry doors are kept locked at all times and lights out when not in use.</li><li>Stack all stocks neatly in the pantry.</li><li>Sign out, sign in, and restock correctly the cleaning bucket. Maintain in good working order all equipment allocated for cleaning on a daily basis.</li><li>Vacuum guest floor corridors as assigned and keep then clean throughout the day including dusting, spot marking and polishing.</li><li>Maintain the vacuum cleaners in good working condition with each vacuum cleaner to be returned daily fully cleaned and in working order. All breakages to be reported to the Housekeeping Supervisor.</li><li>Maintain maximum security of guest information on work sheets by keeping inside the guest room at all times and by not opening any room door for either guests or employees.</li><li>Notify to the Housekeeping Coordinator all DND rooms by 14.00 hrs. every day.</li><li>Report any lost Master Keys to the Housekeeping Supervisor immediately.</li><li>Use the chemicals provided in accordance with the Material Data Sheets provided.</li><li>Carry out any additional duties as requested by the Manager or Supervisor.</li><li>Use and/or wear protective equipment where recommended.</li></ul><div>
</div><div><b>What we need from you</b></div><div><b>
GENERAL</b></div><ul><li>Communicate effectively with all other departments</li><li>Ability to work a flexible roster</li><li>Attend meetings, training sessions and any other required meeting or training session.</li><li>Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.</li><li>Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.</li><li>Consistently achieve in accordance with hotel standards and as directed by your supervisor and/or manager.</li><li>Consistently meets productivity targets.</li><li>Guest satisfaction ratings</li><li>Personal presentation</li><li>Presentation and cleanliness of pantry and storeroom.</li></ul><div>
</div><div><b>PERSONAL CHARACTERISTICS</b></div><div>
</div><div><b>Education</b></div><ul><li> Ability to speak and understand English.</li><li> Able to read and write English</li></ul><div>
</div><div><b>Experience</b></div><ul><li> Minimum 2 years Housekeeping Experience in a 4-5 Star Hotel</li></ul><div>
</div><div><b>Technical</b></div><ul><li>Good understanding of correct manual handling techniques</li><li> Understanding of safe use of cleaning chemicals and personal protective equipment.</li></ul><div>
</div><div><b>Personal Attributes</b></div><ul><li>&lsquo;Can do&rsquo; attitude and a high level of energy</li><li>Professionally groomed</li><li>Able to work well independently</li></ul><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Housekeeping Attendant

Join VOCO and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VOCO

About Company

Guest Service Agent - voco® Riyadh

Cluster Sales Manager

Housekeeping Supervisor

Housekeeping Attendant