Qureos Mentor

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.
The Butler provides personalized, discreet, and anticipatory service to guests, ensuring every need is met with the highest standards of luxury and professionalism. Shea/He acts as the main point of contact for VIP guests, long-staying guests, and special occasions, delivering bespoke experiences throughout their stay.<h4 class="jobSectionHeader"> 
Your day to day
</h4><h4 class="jobSectionHeader">
Guest Service &amp; Experience</h4>
<ul>
<li>Welcome guests warmly upon arrival and ensure smooth experiences.
</li>
<li>Offer personalized assistance with unpacking, packing, laundry, pressing, and wardrobe management as requested.
</li>
<li>Coordinate and arrange special requests such as spa appointments, dining reservations, excursions, and in-villa experiences.
</li>
<li>Anticipate guest needs and preferences through observation and prior communication.
</li>
<li>Maintain guest privacy, confidentiality, and discretion at all times.
</li>
<li>Ensure all guests feel comfortable and cared for, particularly in situations requiring gender sensitivity (e.g., personal assistance, cultural requirements).
</li>
<li>Provide turndown services, room inspections, and ensure suites are immaculate and aesthetically pleasing.
</li>
</ul><h4 class="jobSectionHeader">Coordination &amp; Communication</h4>
<ul>
<li>Act as a liaison between guests and all hotel departments to ensure smooth communication and prompt service delivery.
</li>
<li>Maintain detailed guest profiles and preferences for future visits.
</li>
<li>Coordinate with housekeeping, F&amp;B, spa, and other teams to ensure personalized experiences are delivered flawlessly.
</li>
</ul><h4 class="jobSectionHeader">Professionalism &amp; Presentation</h4>

<ul><li>Maintain impeccable grooming and personal presentation, adhering to hotel grooming standards.
</li>
<li>Exhibit discretion, emotional intelligence, and excellent communication skills.
</li>
<li>Handle guest complaints or issues with tact and professionalism, escalating to the Head Butler or management when necessary.</li></ul> 

What we need from you
<ul>
<li>Proven experience as a Butler, Personal Assistant, Guest Relations Officer, or similar role in a luxury hotel or resort environment.
</li>
<li>Excellent interpersonal and organizational skills.
</li>
<li>Strong attention to detail and ability to multitask in a high-pressure environment.
</li>
<li>Fluent in English; knowledge of additional languages is an advantage.
</li>
<li>Professional appearance and demeanor at all times.
</li>
<li>Knowledge of etiquette, luxury service standards, and island resort operations.
</li>
</ul><ul><li>Flexibility to work irregular hours, weekends, and holidays.
</li>
<li>Background in hospitality, luxury service, or VIP guest handling.
</li>
<li>Positive attitude, empathy, and natural service mindset.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Franchise Hotel - Butler

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.
The Jetty Manager ensures the smooth, safe, and guest-focused operation of all jetty activities, including vessel scheduling, arrivals and departures, crowd control, luggage management, and coordination with marine and transport authorities. This role serves as the key link between the resort, captains, and marine operations &mdash; ensuring guests experience seamless transitions to and from the island.

The Jetty Manager embodies the brand's commitment to service excellence, safety, and operational efficiency while maintaining full compliance with RTA and Marine Authority standards.<h4 class="jobSectionHeader"> 
Your day to day

Guest Experience &amp; Crowd Management
<ul>
<li>Oversee all guest arrival and departure procedures at the jetty, ensuring warm welcomes and smooth farewells.</li>
<li>Manage crowd flow during peak times, maintaining comfort, safety, and service quality.</li>
<li>Supervise valet and luggage handling teams to ensure prompt, organized, and secure service.</li>
<li>Conduct regular guest checks at the jetty to uphold service standards and anticipate guest needs.</li>
</ul>
Operational &amp; Schedule Management
<ul>
<li>Plan and manage the daily schedule for all vessel arrivals, departures, and cargo transfers.</li>
<li>Coordinate closely with captains, marine crews, and island operations for punctual and efficient movements.</li>
<li>Supervise island and staff transfers, ensuring logistics align with operational demands.</li>
<li>Oversee the loading and unloading of guest supplies and resort materials.</li>
</ul>
Safety, Security &amp; Compliance
<ul>
<li>Ensure all operations strictly follow RTA and Marine Authority guidelines.</li>
<li>Supervise jetty security personnel for both guest and staff movements.</li>
<li>Conduct safety inspections and risk assessments to maintain compliance and prevent incidents.</li>
<li>Lead emergency preparedness and evacuation procedures when required.</li>
</ul>
Authority Liaison &amp; Documentation
<ul>
<li>Manage all necessary operational approvals and permits from relevant authorities.</li>
<li>Maintain accurate documentation, reports, and communication logs related to vessel and jetty operations.</li>
<li>Foster strong working relationships with marine, port, and transport authorities.</li>
</ul>
Jetty Maintenance &amp; Presentation
<ul>
<li>Oversee the maintenance and cleanliness of the jetty, pontoons, and guest waiting areas.</li>
<li>Report and coordinate repairs or maintenance with the engineering team to ensure all facilities are in optimal condition.</li>
<li>Ensure all jetty areas reflect the resort's standards for aesthetics, safety, and guest comfort.</li></ul> 

What we need from you

Qualifications &amp; Experience:
<ul>
<li>Bachelor's Degree in Marine Operations, Hospitality, Logistics, or a related discipline.</li>
<li>Minimum 5 years' experience in marine transport or hospitality-based jetty operations.</li>
<li>Strong knowledge of RTA and Marine Authority regulations.</li>
<li>Proven leadership in team management and guest logistics coordination.</li>
<li>Excellent interpersonal, organizational, and communication skills.Valid marine operations or safety certification (preferred)</li>
</ul>
Personal Attributes:
<ul>
<li>Warm, confident, and service-oriented demeanor.</li>
<li>Strong leadership and decision-making capabilities.</li>
<li>Calm and composed under pressure.</li>
<li>High attention to detail with a focus on guest satisfaction.</li>
<li>Commitment to safety, professionalism, and operational excellence.</li>
</ul>
Working Conditions:

<ul><li>Based primarily at the jetty or marina terminal, with regular interaction between mainland and island facilities.</li>
<li>Flexible work schedule including weekends, holidays, and irregular hours as required by operational needs.</li>
<li>High visibility during guest arrivals and departures is essential.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Boat & Jetty Operations Manager

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels. The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of the spa to ensure the highest level of guest satisfaction, service quality, and operational efficiency. This role involves supervising spa team members, maintaining service standards, managing scheduling, and assisting with financial and marketing goals to enhance the spa's profitability and reputation.<h4 class="jobSectionHeader"> 
Your day to day
</h4><h4 class="jobSectionHeader">
Operations Management</h4>
<ul>
<li>Assist in the daily management and smooth operation of the spa and wellness facilities.
</li>
<li>Supervise therapists, receptionists, and attendants to ensure exceptional guest experiences.
</li>
<li>Ensure all spa areas are clean, well-maintained, and compliant with hygiene and safety standards.
</li>
<li>Monitor inventory levels and coordinate with suppliers for product replenishment.
</li>
<li>Support the implementation of spa protocols and standard operating procedures (SOPs).
</li>
</ul><h4 class="jobSectionHeader">Guest Experience</h4>
<ul>
<li>Ensure guests receive personalized, professional, and memorable experiences.
</li>
<li>Handle guest complaints or feedback promptly and professionally.
</li>
<li>Promote spa services, packages, and retail products to enhance guest satisfaction and revenue.
</li>
<li>Maintain strong guest relationships and encourage repeat business.
</li>
</ul><h4 class="jobSectionHeader">Team Leadership</h4>
<ul>
<li>Assist in the recruitment, training, and evaluation of spa staff.
</li>
<li>Support employee scheduling, attendance, and performance management.
</li>
<li>Foster a positive, motivated, and collaborative team environment.
</li>
<li>Conduct regular briefings and training sessions to maintain service excellence.
</li>
</ul><h4 class="jobSectionHeader">Financial &amp; Sales Support</h4>
<ul>
<li>Assist in achieving spa revenue and profitability goals.
</li>
<li>Support in preparing reports, budgets, and forecasts.
</li>
<li>Promote retail sales and develop strategies to increase treatment bookings and product sales.
</li>
<li>Ensure proper billing and adherence to financial procedures.
</li>
</ul><h4 class="jobSectionHeader">Marketing &amp; Promotion</h4>

<ul><li>Assist with spa promotions, seasonal offers, and partnerships.
</li>
<li>Coordinate with the marketing team to create attractive campaigns and social media content.
</li>
<li>Stay updated with industry trends to introduce innovative treatments and experiences.</li></ul> 

What we need from you
<ul>
<li>Minimum 2-3 years of experience in a supervisory or assistant management role within a spa or wellness center.
</li>
<li>Strong knowledge of spa operations, treatments, and retail products.
</li>
<li>Excellent communication, leadership, and organizational skills.
</li>
<li>Customer-oriented with a passion for wellness and hospitality.
</li>
<li>Proficiency in spa management software and Microsoft Office Suite.
</li>
</ul><ul><li>Diploma or certification in Spa Management, Hospitality, or a related field is preferred.
</li>
<li>Leadership &amp; Team Management
</li>
<li>Guest Service Excellence
</li>
<li>Financial Awareness
</li>
<li>Attention to Detail
</li>
<li>Sales &amp; Marketing Focus
</li>
<li>Problem-Solving
</li>
<li>Professional Appearance &amp; Attitude</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Franchise Hotel - Assistant Spa Manager

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels. The Assistant Learning &amp; Development Manager supports the Learning &amp; Development function in driving a culture of continuous learning, service excellence, and professional growth across the resort. The role is responsible for designing, coordinating, and delivering training programs aligned with the hotel's standards, brand values, and operational goals. This position ensures that all colleagues are equipped with the skills, knowledge, and mindset to deliver exceptional guest experiences.<h4 class="jobSectionHeader"> 
Your day to day

Training &amp; Development:
<ul>
<li>Assist in the creation, implementation, and evaluation of the annual learning and development plan.
</li>
<li>Conduct training needs analysis across departments to identify learning priorities.
</li>
<li>Design and deliver core programs, including orientation, brand/service standards, supervisory skills, and leadership development.
</li>
<li>Support departmental trainers in maintaining consistent standards across all operational areas.
</li>
<li>Coordinate and facilitate mandatory training programs such as Fire Life Safety, Health &amp; Safety, and Food Hygiene.
</li>
</ul>Performance &amp; Talent Development:
<ul>
<li>Work closely with managers to identify high-potential colleagues and create development pathways for succession planning.
</li>
<li>Support performance review cycles by guiding leaders on setting goals and providing feedback.
</li>
<li>Track and analyze training participation and effectiveness through evaluations and reports.
</li>
</ul>Learning Administration:
<ul>
<li>Maintain accurate training records and ensure compliance with brand and local regulatory requirements.
</li>
<li>Manage the Learning Management System (LMS) and ensure timely completion of assigned e-learning modules.
</li>
<li>Prepare monthly L&amp;D reports and key performance indicators for management review.
</li>
</ul>Employee Engagement:

<ul><li>Support initiatives that enhance employee engagement, motivation, and recognition.
</li>
<li>Contribute to organizing hotel events, cultural activities, and team-building programs.
</li>
<li>Act as a brand ambassador, promoting the resort's values and service culture.</li></ul> 

What we need from you
<ul>
<li>Bachelor's degree in Human Resources, Hospitality Management, or a related field.
</li>
<li>Minimum 3-5 years of experience in Learning &amp; Development within luxury hotels or resorts.
</li>
<li>Strong presentation, facilitation, and coaching skills.
</li>
<li>Excellent communication skills (verbal and written) in English; additional languages are an advantage.
</li>
<li>Proficiency in MS Office and familiarity with e-learning or LMS platforms.
</li>
</ul><ul><li>Ability to work and live in a remote island environment with a positive and adaptable attitude.
</li>
<li>Passion for learning and people development.
</li>
<li>Strong interpersonal and leadership skills.
</li>
<li>High level of organization, creativity, and attention to detail.
</li>
<li>Culturally sensitive and able to work effectively in a diverse team.
</li>
<li>Committed to upholding brand and service excellence standards.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Assistant Learning & Development Manager

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels. The Learning &amp; Development Administrator provides essential administrative and coordination support to the Learning &amp; Development (L&amp;D) team. This role ensures the smooth execution of all training activities, accurate maintenance of training records, and effective communication between departments to promote a culture of learning and growth across the resort.<h4 class="jobSectionHeader"> 
Your day to day

Training Coordination &amp; Support
<ul>
<li>Assist in planning, scheduling, and organizing training sessions, workshops, and employee development programs.
</li>
<li>Communicate training schedules to departments and ensure participants' attendance.
</li>
<li>Prepare training materials, attendance sheets, certificates, and evaluation forms.
</li>
<li>Support in the coordination of orientation programs for new colleagues.
</li>
<li>Maintain the training calendar and update it regularly.
</li>
</ul>Administrative Duties
<ul>
<li>Maintain accurate and up-to-date training records, reports, and files for all employees.
</li>
<li>Ensure compliance with brand standards and legal training requirements.
</li>
<li>Manage the Learning Management System (LMS), monitor course completions, and generate reports.
</li>
<li>Handle training-related correspondence, documentation, and filing.
</li>
<li>Assist in the preparation of monthly L&amp;D reports and key performance indicators.
</li>
</ul>Employee Engagement &amp; Communication
<ul>
<li>Support the organization of engagement initiatives, such as recognition programs, cultural activities, and team events.
</li>
<li>Communicate effectively with department trainers and assist them with training logistics.
</li>
<li>Act as a point of contact for employees seeking information about learning opportunities.
</li>
</ul>Support to the L&amp;D Team

<ul><li>Provide administrative assistance to the Learning &amp; Development Manager and team in day-to-day operations.
</li>
<li>Assist in evaluating training effectiveness through feedback forms and post-training analysis.
</li>
<li>Participate in hotel events and support HR initiatives as required.</li></ul> 

What we need from you
<ul>
<li>Diploma or Bachelor's degree in Human Resources, Hospitality, or Business Administration.
</li>
<li>Previous experience in an administrative or HR support role, preferably within a hotel or resort.
</li>
<li>Strong organizational and time management skills.
</li>
<li>Excellent communication skills (verbal and written) in English; other languages are an advantage.
</li>
<li>Proficient in Microsoft Office (Excel, Word, PowerPoint) and experience with Learning Management Systems (LMS) preferred.
</li>
<li>Positive attitude, high attention to detail, and ability to multitask in a fast-paced environment.
</li>
</ul><ul><li>Willingness to live and work on a remote island with a diverse, multicultural team.
</li>
<li>Passion for learning and people development.
</li>
<li>Strong teamwork and interpersonal skills.
</li>
<li>Professionalism, confidentiality, and integrity.
</li>
<li>Initiative and flexibility in handling changing priorities.
</li>
<li>Commitment to upholding brand values and service excellence.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Learning & Development Administrator