Urwah Admin

Vodafone

<div>
 
 Job Description
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
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 Provide support to close enterprise fixed and managed service complaints in agreed SLA&rsquo;s. Track and review technical complaints per customer segment with technical complaints manager. And ensure enterprise customer is always kept informed on technical complaint status.
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 Log every customer interaction and field activity in CRM tool. Identify reasons/ root cause for technical tickets and derive solutions to reduce technical complaints. Seek support form technical complaint manager in case of customer escalations
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 Ensure all technical inventory provisioned for customer is tracked and access controlled. Also ensure field teams from sub-contractor and managed service vendor are following standard operating procedures to resolve technical complaint from customer.
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 Perform any additional project, task or activities assigned/delegated by the Line Manager. And perform regular health checks to avoid uncontrolled outages.
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 Provide support and handle all the fixed level 1 activities included and not limited to:
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 Receive customer complaint over call or through ticketing tool. Operating hours for team are 24x7.
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 Call customers for 1st level troubleshooting
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 Book appointment booking for field visit if need
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 Monitor SLAs across multiple field vendors and areas
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 Tracking trouble tickets are closed within agreed SLA &ndash; 24 Hours. This is including field visit
 
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 </ul>
 
 Qualifications
 
 
 
 Educational Qualification:
 
 
 Engineering degree in telecommunications
 
 
 Professional Certifications and Licensure:
 
 
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 ITIL or PRINCE2 certifications are preferable
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 Alcatel NRS1 or NRS2 certifications or Cisco Equivalent certifications, is a advantage
 
 
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 </ul>
 Knowledge and Experience:
 
 
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 Minimum 5 Years of relevant experience in Fixed Operations with telecom Vendors /Operator, with strong follow-up skills and an ability to organize applicable department timelines and follow up with internal and external customer needs
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 Knowledge to create training material and troubleshooting guide based on the use case scenarios with good email writing skills and understand technical resolutions &amp; RCA&rsquo;s when it comes to customer communication
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 </ul>
</div>

Fixed L1 Technical Support Advisor

<div>
 <ul>
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 Customer Support &amp; Issue Resolution: Serve as the first point of contact for merchants and customers, addressing queries and resolving issues promptly. Track complaints, provide status updates, and ensure all concerns are managed efficiently to maintain satisfaction.
 
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 Customer Onboarding &amp; Education: Guide new merchants and users through registration, KYC requirements, and app navigation. Deliver training sessions and clear instructions to help users understand platform features and complete transactions confidently.
 
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 Customer Handholding &amp; Experience: Offer personalized support to merchants and users, simplifying processes and encouraging adoption of digital payment solutions. Ensure a positive onboarding experience and build strong, ongoing relationships.
 
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 Digital Channel Promotion &amp; Support: Assist merchants and customers in utilizing digital channels for payments and account management. Encourage self-service options and provide guidance on maximizing the benefits of digital tools.
 
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 Coordination &amp; Escalation: Work closely with internal business and operations teams to streamline onboarding, activation, and settlement. Escalate unresolved issues to relevant departments and maintain accurate documentation of interactions and resolutions.
 
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 Merchant Account Management: Identify, onboard, and activate new merchants to grow the digital payments network. Manage assigned merchant accounts to ensure consistent monthly remittances and transaction activity.
 
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 Performance Monitoring: Monitor account performance, identify inactive or low-performing merchants, and implement recovery actions to boost engagement and transaction volumes.
 
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 Reporting &amp; Compliance: Track and report key metrics, maintain updated merchant data, and ensure compliance with internal policies and audit requirements.
 
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 Perform any additional project, task or activities assigned/delegated by the Line Manager.
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 </ul>
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 High School Diploma
 
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 Bachelor&rsquo;s preferred
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 </ul>
</div>

Customer Support Executive-Store

<div>
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 Support the NOC Front Office by assisting L1 engineers in incident management related to the IP transport and security domain. Serve as an SME for IP Transport and SD-WAN technologies, providing technical guidance and expertise to internal teams and customers.
 
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 Perform initial analysis and predefined troubleshooting, and escalate incidents to higher support levels when required.
 
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 Participate in network design activities related to IP transport, SD-WAN, and security solutions, ensuring alignment with operational and customer requirements.
 
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 Coordinate and manage network changes (planned activities, migrations, upgrades) in collaboration with engineering, operations, and vendor teams.
 
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 Act as a customer-facing technical interface, supporting enterprise and internal stakeholders on IP and SD-WAN-related topics.
 
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 Prepare and maintain basic health checks, service reports, and KPI reports for IP transport and SD-WAN services.
 
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 Ensure adherence to network stability, security policies, and operational best practices.
 
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 Act as the point of contact for all related SDWAN Technologies and IP Transport
 
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 Performance Analysis, monitoring, and reporting
 
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 Adhere to change and incident management approval and process
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 Bachelor's in Telecom/Information Technology/Computer Networking Engineering or graduates in any relevant engineering domain.&nbsp;
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 Minimum 5 years of experience operating and supporting in telecomm/system integrators/managed service vendor environment where Fortinet Security Solutions and IP/MPLS backbonce networks are part of daily operations.&bull;&nbsp;
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 Knowledge of IP network and its routing protocol (IP/MPLS, IP Fabric, BGP, VXLAN, IPsec)
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 Good background of Telco network (4G &amp; 5G (NSA + SA standards)
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 Basic knowledge alarm analysis and network issue troubleshooting.
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 Solid knowledge of network security and firewall technologies, including policy configuration, access control, NAT, VPN gateways, and security best practices.
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 Strong expertise in SD‑WAN architecture, design, and troubleshooting, preferably with Fortinet (FortiGate / FortiManager / FortiAnalyzer)
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 Solid hands‑on experience with IPSec VPN technologies, including site‑to‑site connectivity, secure overlays, and operational troubleshooting
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 Solid working knowledge of IP/MPLS networking, including support of enterprise or service‑provider WAN environments.
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 Strong background in IP technologies and Data Communication, including LAN, WAN, MPLS, VPN, and IP-based services.
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 Experience in working on Nokia Service Router and WBX switch.
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 Hands-on experience with SD-WAN technologies, including design, deployment, operations, and troubleshooting
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 CCNA, NRS-1, Comptia Network+ or any relevant certification&nbsp;
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 </ul>
</div>

IP Transport & Security Engineer

<div>
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 
 
 
 Role Purpose
 
 
 
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 To ensure the successful delivery and acceptance of civil infrastructure projects by conducting field inspections,
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 Assessing quality standards, and verifying compliance with contractual requirements
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 Supporting network infrastructure readiness, minimizing operational risks, and ensuring that Vodafone&rsquo;s standards are applied in all Vodafone projects
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 Prepare acceptance certificate that identify site status and compliance with payment predefined scenario
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 Technical guidance: Provide expert advice to Engineers and construction teams
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 Technical documentation: Develop, Maintain accurate records, test reports and acceptance certificates
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 Stakeholder Communication: Collaborate with project managers, engineers, contractors and external authorities
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 Testing and Commissioning: Witness testing, verify results and approve handover certificates
 
 
 
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 Key Accountabilities &amp; Decision Ownership
 
 
 
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 Civil Works Inspection and Acceptance: Conduct site visits to inspect civil works, ensuring they meet Vodafone&rsquo;s specifications, quality standards, and safety requirements.Verify completion of contracted work against scope and documentation for acceptance
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 Compliance Assurance: ensure all civil projects comply with local regulations, health, safety, and environmental policies. Assess materials and workmanship for adherence to technical specifications
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 Snag Identification and Resolution: Identify defects, snags, or incomplete works and document them comprehensively. Collaborate with contractors and Regions to ensure timely rectification
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 Documentation and Reporting: Prepare and maintain accurate acceptance reports, checklists, and certificates. Escalate critical issues and provide recommendations to stakeholders
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 Stakeholder Management: Liaise with supply chain, network engineering, and cost control teams to align on project objectives. Support cross-functional teams to drive on-time project completion
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 Decision Ownership: Approve or reject completed civil works based on inspection outcomes. Recommend remedial actions and enforce adherence to timelines
 
 
 
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 </ul>
 
 Core Competencies, Knowledge, And Experience
 
 
 
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 Strong understanding of civil engineering principles and infrastructure requirements in telecom
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 Attention to detail and expertise in identifying quality issues
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 Strong communication and negotiation skills to engage with contractors and stakeholders effectively
 
 
 
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 Knowledge:
 
 
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 In-depth knowledge of construction materials, techniques, and regulations
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 Familiarity with civil acceptance standards, contractual requirements, and inspection methodologies
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 Proficiency in using digital tools and dashboards for report generation and tracking (e.g., SLA, rejection analysis)
 
 
 
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 Experience:
 
 
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 Proven experience in civil works inspection, preferably in the telecom sector
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 Track record of resolving site-specific issues like galvanization, painting problems
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 Hands-on experience in snag documentation and rectification follow-up
 
 
 
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 Must have technical / professional qualifications:
 
 
 
 Educational Background:
 
 
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 Bachelor&rsquo;s degree in civil engineering or related field
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 Additional certifications in construction management, quality assurance, or telecommunications infrastructure will be advantageous
 
 
 
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 </ul>
 Technical Qualifications:
 
 
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 In-depth understanding of civil engineering standards, methods, and techniques related to telecom infrastructure
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 Proficiency in using construction management tools, project documentation software, and quality assurance platforms
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 Knowledge of local and international construction codes and standards (e.g., TIA codes, EG Code)
 
 
 
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 Professional Skills:
 
 
 Exceptional problem-solving and critical-thinking abilities for field challenges.
 
 
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 Strong documentation and reporting skills, with attention to detail
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 Ability to analyze project data and KPIs using dashboards or relevant tools
 
 
 
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 Regulatory and Compliance Knowledge:
 
 
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 Understanding of health, safety, and environmental standards applicable to telecom construction
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 Knowledge of legal and contractual obligations for civil works in telecom projects
 
 
 
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 Not a perfect fit?
 
 
 
 Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
 
 
 
 Who We Are
 
 
 
 We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
 
 
 Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
 
 
 If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
 
 
 Together we can.
</div>

Civil Acceptance Tech Sr. Specialist

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 Ensure the complete, accurate and timely accounting of all transactions relevant to&nbsp;revenue and direct costs.
 
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 Responsible for producing accurate monthly financial statements including the analysis of key income statement lines. Comply with tax laws, relevant accounting principles, ICFR and Group policies.
 
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 Ensure timely weekly, monthly and yearly reporting to regulator in accordance with regulator guidelines and in compliance with payment service regulations. Responsible for maintaining supporting documentation for amounts reported to regulator and provide necessary details during their offsite and onsite inspection visits.
 
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 Execution of all general ledger standard controls and retention of audit evidence of the completed controls.
 
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 Ensure appropriate coding structures (General ledger, cost centre and profit centre) that meet reporting and analysis requirements.
 
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 Complete local balance sheet reconciliations (and review those prepared by the SSC) for wallet liabilities, 3 ways match (Initiation to settlement), unsettled liabilities, receivables, deferred, unbilled and unearned revenues and direct costs / OPEX accruals. Ensure supporting documentation is maintained and reconciling items are cleared in a timely manner.
 
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 Ensure a robust control mechanism for each service line and maintain a comprehensive reconciliation framework resulting in accurate accounting, internal reporting and QCB reporting.
 
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 Act as a primary lead for Preparing and finalizing finance processes mapping to customer journey for each area of service. Lead resolution of system / process issues and advise the respective teams for their proposed resolution.
 
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 Manage and identify opportunities for optimization and automation in and participate in projects to improve financial process efficiency and accuracy.
 
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 Perform any additional project, task or activities assigned/delegated by the Line Manager.
 
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 </ul>
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 Qualified Accountant with 8+ years of relevant experience in financial accounting, reporting and product assessment in FinTech environment.&nbsp;
 
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 Expertise in reporting under IFRS, Knowledge and in-depth understanding of FinTech business and products.
 
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 Sound knowledge of internal controls (ICFR, SOX) and ability to articulate complex matters to Senior Management in a simple manner and able to deliver within given timelines.
 
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 Chartered Accountant certifications required
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 Bachelor&rsquo;s Degree in Commerce/Finance
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 </ul>
</div>

Corporate Senior Accountant - FinTech

<div>
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Evaluates risks and threats appropriately across portfolio and revises plans where appropriate
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 Engage and Negotiate with Global Teams within Vodafone and the customer side
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 Introduces new innovations and concepts to key decision makers within the customer through relationship and stakeholder management of CEO&rsquo;s and Sales Directors within all key clients. Understands up front through engagement at the right business level the customer&rsquo;s strategic and operational issues.
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 Gather and analyse data regarding competitor pricing and products and ensure that Vodafone products and services fit customer requirements in line with the marketing team
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 Establishes appropriate relationships with customers in Vodafone and leverages those relationships to ensure maximum financial return from Vodafone customers
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 Focus on the customer experience and be sure that they are up to date with all new offers on time
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 Fill in and updates full accounts information on Siebel account profile on daily basis/after successful activation transaction
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 Fill market opportunities and schedules to identify specific targets and to project the number of contacts to be made Siebel calendar/forecasted accounts upon account status reports on Siebel
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 Plan and manage personal business portfolio/territory/business according to an agreed strategy with the segment manager.
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 Monitor and maintain cross function activities (Fraud , activation, bidding ...)
 
 
 
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 </ul>
 
 Who We Are
 
 
 
 We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
 
 
 Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
 
 
 If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
 
 
 Together we can.
</div>

Assistant Sales Manager

Join Vodafone and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.