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Voice Products Inc

Product Support Engineer (Technician) Voice Products, Inc.Required Experience: Minimum two years IT technical support experience, or formal IT education Plus working knowledge of VOIP.Required Travel: up to 60% Type:Full-time SalariedIndustry: VoIP, Computer Hardware; Computer SoftwareVoice Products is a technology-driven company specializing in telephone logging systems, video recording systems, dictation systems, and voice recognition software. Our company is rapidly growing throughout the Midwest, and is looking for qualified individuals to help our growing needs. We have an immediate opening in the California area for a talented technician/technical support professional. This position will be responsible for providing remote and on-site technical support of our systems, installation of new systems, and documenting service issues into a tracking system. Candidate must be a self-starter, able to work independently as well as part of a team, possess excellent oral and written communication skills, and exhibit a positive attitude. Prior technical support experience of both hardware and software, or fo rmal IT education is required. A+, Network+, MCP certification preferred . Working knowledge of VOIP required. Experience with any of the following is a definite plus: telephony, radio recording, SQL Server support.Responsibilities: Responsible for providing analysis, diagnosis, and troubleshooting of customer inquiries via phone, e-mail, and in the field when necessary Learn new products and applications as necessary to remain an expert Installation of new equipment at customer sites Support sales team in answering questions and understanding products Basic hardware repair Responsible for various miscellaneous tasks associated with product/customer support activities Requirements: Hardware troubleshooting/basic hardware repair experience Software troubleshooting experience Working knowledge of networks Excellent communication/customer service skills  Good driving record Must be available for up to 40%-60% travel Benefits: We offer full benefits after 90 days of service. Casual work environment Paid Holidays  Vacation Pay  Medical/Dental/Vision Insurance  Sick Time Accrual  401K ProgramSalary Career Level Required ExperienceRequired Education Required Job TypeJob Status 2+ to 5 Years Employee Full TimePay: $80,000.00 - $90,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Fresno, CA 93844

Product Support Engineer

Join Voice Products Inc and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Voice Products Inc

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Product Support Engineer