Qureos Mentor

VOIS

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 About VOIS:
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
 
 
 Over 29,000 highly skilled individuals are dedicated to being Vodafone Group&rsquo;s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
 
 
 Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
 
 
 
 
 
 
 About VOIS India:
 
 
 
 In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics &amp; AI), Commercial Operations (Consumer &amp; Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
 
 
 
 
 
 
 Job Location:
 
 Bangalore/Pune, (Hybrid)
 
 
 
 Role:
 
 Manager - Business Analyst
 
 
 
 Experience:
 
 7 to 10 Years
 
 
 
 
 
 
 Role Purpose:
 
 
 
 As a Business Analyst you will be accountable for the end-to-end analysis activities required for the development and enhancement of the products and will play a pivotal role in the delivery of the high-quality Vodafone products, that deliver the best customer experience and meet our business needs.
 
 
 Performing the elicitation, analysis and presentation of high-quality requirements, the BA will work closely with the Product Manager and all other key stakeholders to ensure that we have a clear scope for delivery and will manage the requirements through the life of the project to ensure they are successfully delivered.
 
 
 As part of our culture of continuous improvement, the Business Analyst will also propose and lead internal improvement activities that will enable our team to grow and evolve with better ways of working.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 &bull;Accountable to deliver high quality business analysis that focuses on delivering a great Customer Experience
 
 
 &bull;Accountable for on time delivery of high-quality business requirements for both waterfall and agile project delivery methodologies
 
 
 &bull;Accountable for Requirements Management during the project lifecycle, includes both functional and non-functional requirements.
 
 
 &bull;Manage Traceability throughout the project lifecycle and ensure the business impact against compliance is understood
 
 
 &bull;Accountable to continuously improve the business analysis capability of the team. As and when new methods or tools surface all BA&rsquo;s have an accountability to drive for the best performance enhancing ways of working.
 
 
 
 
 
 
 Key Skills:
 
 
 
 &bull;Analytical Skills: Strong ability to analyze data, identify problems, and develop solutions.
 
 
 &bull;Problem-Solving Skills: Ability to identify problems and develop effective solutions.
 
 
 &bull;Communication Skills: Excellent written and verbal communication skills.
 
 
 &bull;Interpersonal Skills: Ability to work effectively with stakeholders from various departments.
 
 
 &bull;Project Management Skills: Ability to plan, organize, and manage requirements.
 
 
 &bull;Technical Skills: Familiarity with telecom products and processes.
 
 
 &bull;Business Acumen: Understanding of business processes and industry trends.
 
 
 
 
 
 
 Core competencies, knowledge and experience:
 
 
 
 &bull;7+ years of experience
 
 
 &bull;Hands on experience in Business Analysis
 
 
 &bull;Knowledge of telecom industry
 
 
 &bull;Knowledge of Agile &amp; Waterfall delivery methodologies
 
 
 &bull;Tools &ndash; Hands on experience in Jira and confluence
 
 
 &bull;Business Process Framework
 
 
 &bull;Knowledge of ITIL
 
 
 &bull;Understanding of SAFe would be an added advantage
 
 
 &bull;CBAP (or similar) certification would be an added advantage
 
 
 &bull;Knowledge on TMF Open API
 
 
 
 
 
 
 VOIS Equal Opportunity Employer Commitment
 
 
 
 
 India:
 
 
 
 VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees&rsquo; growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
 
 
 
 
 
 As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.
 
 
 We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT &amp; IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
 
 
 
 
 
 By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
 
 
 
 
 
 Apply now, and we&rsquo;ll be in touch!
 
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Senior Business Analyst (Bangalore/Pune)

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 Role purpose:
 
 
 The role of the AD/Entra ID Service Owner is to manage and oversee the entire lifecycle of a service, ensuring it meets the needs of the business and its users. This includes planning and implementing service improvements, resolving ongoing issues, and maintaining high standards of performance and availability. The AD/Entra ID Service Owner is also responsible for stakeholder engagement, risk management, and ensuring compliance with relevant standards. By focusing on customer satisfaction and driving continual service improvement, the AD/Entra ID Service Owner plays a crucial role in delivering effective and reliable OIT Infrastructure services.
 
 
 Key accountabilities and decision ownership:
 
 
 
 Putting Customers First
 
 
 <ul>
 <li>
 Align goals, metrics, and initiatives with customer satisfaction,
 </li>
 <li>
 Regularly gather and act on customer feedback
 </li>
 <li>
 Ensure that your team prioritizes customer needs &amp; delivers exceptional service.
 </li>
 </ul>
 
 
 Performing through our people
 
 
 <ul>
 <li>
 Gives regular, constructive feedback.
 </li>
 <li>
 Ensure effective communication with all stakeholders &amp; team members.
 </li>
 <li>
 Foster a culture of collaboration &amp; empowerment to the team
 </li>
 <li>
 Provide training &amp; development opportunities that focus on customer-centric skills that will help the team perform better.
 </li>
 <li>
 Respect other team members
 </li>
 <li>
 Offer help when the team is overworked
 </li>
 <li>
 Accountability &amp; takes responsibility of the team&rsquo;s mistakes.
 </li>
 </ul>
 
 Key accountabilities and decision ownership
 
 
 
 Communicating for impact
 
 
 <ul>
 <li>
 Clear, transparent, and customer-focused communication towards customers &amp; team.
 </li>
 <li>
 Create a customer-centric culture by sharing customer success stories and feedback with the team.
 </li>
 <li>
 Encourage people to be open and share their views
 </li>
 <li>
 Keep all relevant people appropriately informed
 </li>
 </ul>
 
 Key accountabilities and decision ownership:
 
 
 
 Technical Operation:
 
 
 
 Due to the complexity of infrastructure architecture and workload, the Service Owner, Operation Service Owner &amp; Senior Specialist are responsible for:
 
 <ul>
 <li>
 
 Providing operational assessment
 
 of projects that supports Solution owner &amp; solution architect to have a good Design approval decision (G2) &amp; project Go Live decision (G5, G6) outcome by the Office IT Project Review Board (OIT PRB).
 </li>
 <li>
 
 Monitoring and reporting
 
 on the availability and performance of the service.
 </li>
 <li>
 This includes ensuring that the service meets agreed-upon performance standards
 </li>
 <li>
 It also includes that the service is available to users as expected
 </li>
 <li>
 
 Testing &amp; implementing technology updates
 
 to maintain the security and functionality of the service.
 </li>
 <li>
 This could involve coordination with other teams to ensure updates are applied without disrupting other services.
 </li>
 <li>
 
 Composing necessary scripts and automation tasks
 
 to reduce human intervention and improve efficiency.
 </li>
 <li>
 
 Capacity Planning
 
 due to its criticality in ensuring that the architectural designs are met &amp; ensures the capacity of the current team members is not exceeded.
 
 
 </li>
 </ul>
 
 Key accountabilities and decision ownership:
 
 <ul>
 <li>
 
 Being a focal point
 
 for service escalations towards vendors or escalation from customers.
 </li>
 <li>
 
 Ensuring service compliance &amp; security standards
 
 and being adapt to its ever-changing trends &amp; challenges.
 </li>
 <li>
 
 Maintaining and updating service documentation,
 
 including low-level designs (LLDs), Operational guides, CSD Work instructions, User guides and related technical specifications.
 </li>
 <li>
 
 Assessing the service change requests
 
 &amp; be part of the
 
 CAB
 
 committee approving any related changes in the environment.
 </li>
 <li>
 
 Accountability for achieving Problem management
 
 (PBI) KPIs as well as providing problem resolution (root cause/workaround/final solution) and root cause analysis (RCA) reports
 </li>
 <li>
 
 Aligning any related success stories
 
 with Project manager
 
 and/or
 
 Solution owner on Office IT Workplace
 </li>
 </ul>
 
 Must have technical / professional qualifications:
 
 
 
 Education:
 
 
 
 BSC in Engineering or Computer Science
 
 
 
 
 
 
 Work Experience:
 
 
 <ul>
 <li>
 +6 years of Entra ID hands-on-experience.
 </li>
 <li>
 Strong experience with Conditional access policies, MFA, WHFB &amp; TAP.
 </li>
 <li>
 Strong background in Active Directory and Entra Connect.
 </li>
 <li>
 Hands-on experience in design and migration activities for Azure Active Directory (Entra AD).
 </li>
 <li>
 Proficiency in Entra ID integrations and M365 license.
 </li>
 <li>
 User lifecycle &amp; Provisioning experience
 </li>
 </ul>
 
 
 
 
 Technical skills:
 
 <ul>
 <li>
 Hands-on- experience in Entra ID is a must.
 </li>
 <li>
 MCSE certificate and Azure Administration is a must.
 </li>
 <li>
 Experience in Windows Server 2016 or 2022.
 </li>
 <li>
 Experience in troubleshooting and strong PowerShell scripting is mandatory.
 </li>
 <li>
 Reporting and analysis skills are preferred.
 </li>
 <li>
 Project management knowledge is a plus.
 </li>
 <li>
 ITIL Foundation certificate is a plus.
 </li>
 </ul>
 
 Personal skills:
 
 
 Strong Interpersonal organization.
 
 
 Dedication, &amp; sense of ownership.
 
 
 Collaborative &amp; able to work well with others.
 
 
 Excellent oral and written communication skills.
 
 
 Must be team oriented
 
 
 Must have technical support experience.
 
 
 Experience working in a large production environment.
 
 
 Excellent oral &amp; written communication skills. Excellent spoken and written English.
 
 
 #VOIS#WeMoveTheWorld#MoveWithUs
 
</div>

Infrastructure Service Owner

Join VOIS and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VOIS

ABOUT_COMPANY

Senior Business Analyst (Bangalore/Pune)

Infrastructure Service Owner