Qureos Mentor

Volunteers of America

<div>Overview:
<div>
WHO WE ARE: Established locally in 1911, Volunteers of America Northern California &amp; Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Currently, VOA NCNN provides shelter or housing to over 3,500 men, women, and children every night.</div><div></div><div> 
OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.</div><div></div><div> 
PROGRAM AND LOCATION: VOA is recruiting a full-time Service Coordinator at The Village on Sage Street in Reno, Nevada. The Village is primarily designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low-income housing option. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.</div>
Responsibilities:
<div>
Under the general work direction of the Community Administrator, this position will work with assigned insurance-based individuals moved into housing to assist them in retaining their housing while addressing other barriers they are currently facing. This position requires an in-depth understanding of the homeless population and the barriers to housing. The Case Manager should be well versed in and able to practice Trauma Informed Care, Motivational Interviewing and other case management methods. The Case Manager will connect with lodgers and facilitate them in successfully connecting with other services. The Case Manager must understand the services available and needs of the lodgers. Responsibilities will include but not be limited to: maintaining a strong and collaborative relationship with landlords and program partners, assisting lodgers with purchasing basic necessities, counseling lodgers on how to remain stable in housing long term (through budgeting, paying bills, housekeeping, community building, transportation awareness, seeking employment opportunities and vocational skill development, increasing income, healthy socialization, and maintaining connection to services such as mental health, medical, AOD, etc.).</div><div></div><div> 
OBJECTIVES/ACTIVITIES:</div> 
<div></div><ul><li>
Responsible for performing daily work to accomplish the established objectives of the department.</li><li>
Foster an environment free from ethnic or social prejudices and/or judgment.</li><li>
Complete incident reports as required.</li><li>
Communicate with participants, external service providers, and co-workers in a professional manner.</li><li>
Respond to client questions and concerns.</li><li>
Provide clients with a supportive environment.</li><li>
Comprehend and adhere to ethical guidelines and confidentiality laws.</li><li>
Communicate and comprehend oral and written instructions.</li><li>
Report all infractions of policies to the appropriate manager.</li><li>
Perform other duties as assigned.</li><li>
Utilize de-escalation and conflict resolution techniques to support a safe and stable living environment.</li></ul> 
<div></div><ul><li>
Responsible for case management.</li><li>
Complete appropriate assessments for clients&rsquo; needs.</li><li>
Determine client eligibility for additional services.</li><li>
Participate in outreach to locate clients.</li><li>
Attend regular case staff meetings with service providers and care team to coordinate care and share updates on client progress.</li><li>
Lead client-based groups and meetings, including individual one-on-one appointments.</li><li>
Explain and link clients to agency and community services.</li><li>
Assist clients in accessing community services when appropriate.</li><li>
Act as a liaison between clients on the partnered medical provider to facilitate access to health services, coordinate care, and support follow-through on medical appointments.</li><li>
Provide crisis intervention.</li><li>
Inform clients of housing options.</li><li>
Maintain a caseload of clients.</li><li>
Ensure all intake paperwork is complete and accurate.</li><li>
Request appropriate releases of information as required.</li><li>
Enter client data into HMIS and Onesite accurately and within 24 hours.</li><li>
Assist in transitioning clients into permanent housing.</li><li>
Complete the individualized service plan with client driven goals</li><li>
Assist participants in securing benefits and/or income through vocational training, employment services, and job readiness programs.</li><li>
Order and distribute groceries on a weekly basis to participants.</li><li>
Assist in oversite of site-wide food pantry operations.</li><li>
Review individualized service plan with client and update as progress is made.</li><li>
Advocate on behalf of the client.</li><li>
Attend other agency events and meetings to collaborate with our services.</li><li>
Respond to agency inquiries and return calls to other agencies within one working day.</li><li>
Maintain client confidentiality.</li><li>
Participate in Volunteers of America and outside training sessions.</li><li>
Stay current with all Federal Fair Housing Trainings and Regulations.</li><li>
Perform other reasonably related duties as assigned by the supervisor.</li></ul> 
<div></div><ul><li>
Responsible for training and development of new staff.</li><li>
Assist in department orientation and training for new employees as requested to ensure quality work outcomes.</li><li>
Identify appropriate ongoing training for both new and existing staff and report needs to management.</li><li>
Maintain an above average working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel.</li></ul> 
<div></div>
Qualifications:
<div>
EQUIVALENT EDUCATION AND EXPERIENCE:</div><div></div><div> 
A bachelor&rsquo;s or A.A. in social work, human services, or related field is preferred. Must have basic knowledge and understanding of property management, fair housing, and renter responsibilities. Ability to communicate utilizing Motivational Interviewing and Trauma Informed Care techniques is required. This position requires demonstrated ability to communicate and comprehend oral and written instructions and requires general knowledge of issues and challenges unique to low income, homelessness, minorities, and persons with disabilities; must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must exhibit cultural competency, which is defined as a set of values, behaviors, attitudes, and practices within a system, organization, program or among individuals, which enables them to work effectively, cross culturally. Further, it refers to the ability to honor and respect the beliefs, language, interpersonal styles and behaviors of individuals and families receiving services, as well as staff who are providing such services. VOA strives to achieve cultural competence in a dynamic, ongoing, developmental process that requires long-term commitment. This position requires CPR and First Aid training within (90) days of employment date and recertification as necessary. A valid Nevada driver license and ability to meet organization&rsquo;s insurance carrier guidelines are required.</div><div></div><div> 
SPECIFIC SKILLS REQUIRED:</div><div></div><div> 
Excellent verbal and written communication skills</div><div>
Ability to assist and motivate individuals</div><div>
High level of adaptability and flexibility</div><div>
Critical thinking, analyzing information, and making reasonable decisions</div><div>
Skilled in Microsoft 365 computer applications</div><div>
Excellent organizational skills</div><div>
Fluency in English, legible handwriting, skills in record-keeping</div><div>
Ability to de-escalate crises and assist residents and staff in emergencies</div><div></div><div> 
PHYSICAL REQUIREMENTS:</div><div></div><div> 
Lift and move up to 40 pounds. May be required to lift items occasionally.</div><div>
Stand, walk, and sit frequently.</div><div>
Climb stairs as needed.</div><div>
Bend, stoop, and kneel occasionally.</div> 
<div></div>
Pay Range: USD $27.81 - USD $27.81 /Hr.</div>

The Village - Case Manager

<div><div>Substance Use Disorder Counselor</div>
Full-Time | Cuthbert, GA
Are you passionate about helping individuals reclaim their lives from substance use disorders? Join a mission-driven team where your clinical skills, compassion, and lived experience (if applicable) truly matter.
We are seeking a Substance Use Disorder Counselor to provide high-quality counseling, education, and case management services for individuals working toward recovery. This is a rewarding opportunity to make a meaningful impact in a supportive, multidisciplinary environment.
<div>Position Details</div>
<ul><li>Status: Full-Time, Non-Exempt
</li><li>Schedule: Monday&ndash;Friday, plus on-call one week per month and one Saturday per month
</li><li>Location: Cuthbert, GA 39840
</li><li>Reports To: Program Director
</li></ul><div>What You&rsquo;ll Do</div>
As a Substance Use Disorder Counselor, you will play a critical role in the recovery process by:
<ul><li>Conducting screenings, intakes, and orientations
</li><li>Providing and documenting individual and group education sessions
</li><li>Delivering case management and clinical documentation in a timely and accurate manner
</li><li>Participating in multidisciplinary treatment team meetings
</li><li>Supporting individuals using evidence-based approaches such as Cognitive Behavioral Therapy (CBT) and 12-Step facilitation
</li><li>Connecting clients with community resources and ongoing supports
</li><li>Serving as a positive role model for recovery and healthy living
</li></ul><div>What We&rsquo;re Looking For</div>
Required Qualifications:
<ul><li>Bachelor&rsquo;s degree and Certified Addiction Counselor (CAC I or II) 
OR a comparable combination of education, certification, training, and experience
</li><li>Three (3) years of experience working with individuals with substance use disorders
</li><li>Specialized training in addiction services
</li><li>Strong written and verbal communication skills
</li><li>Working knowledge of counseling theories, case management, and recovery-oriented practices
</li><li>Proficiency with basic computer software and online applications
</li><li>Valid Georgia driver&rsquo;s license and ability to meet vehicle insurance requirements
</li></ul>Additional Requirements:
<ul><li>If in recovery, a minimum of two (2) years of continuous sobriety is required
</li></ul>If you&rsquo;re committed to helping individuals overcome substance use challenges and build healthier futures, we encourage you to apply today.</div>

Substance Use Disorder Counselor

<div>Come join our awesome team as a Registered Nurse at the Senior Community Care of North Carolina PACE clinic. With a great work environment and terrific benefits you will love it here!

Senior Community Care of North Carolina is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Registered Nurse Job Highlights:
<ul>
<li>403(b) Retirement Plan;</li>
<li>Career scholarships;</li>
<li>Quality training, continuing career education and leadership programs;</li>
<li>Medical, Dental and Vision Insurance</li>
<li>Paid Time Off (Vacation, Holiday &amp; Sick Days)</li>
<li>NET SPEND Advanced pay options</li>
</ul>
About the job:

The Registered Nurse under the direction and supervision of the Clinic Manager, provides skilled nursing care to participants in the PACE clinic and in participant&rsquo;s homes, implements primary care orders, evaluates participant symptoms in person and/or by telephone, develops appropriate plan of care, provides participant, caregiver and family teaching and communicates participant&rsquo;s condition to primary caregivers, physician and Interdisciplinary Team.

Pay: $39.00-$50.50/HR

Schedule: Monday-Friday 8:00 AM-4:30 PM. On call rotation

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Graduate of an accredited school of professional nursing</li>
<li>Current state Registered Nurses (R.N.) License</li>
<li>Cardiopulmonary Resuscitation (CPR) certification required</li>
<li>A minimum of one year&rsquo;s experience in working with the frail or elderly population required.</li>
<li>Must have a valid driver&rsquo;s license, proof of insurance and have means of transportation</li>
<li>Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact</li>
</ul>
Preferred Skills:
<ul>
<li>Bachelors of Science Nursing (BSN) preferred.</li>
</ul>
Essentials:
<ul>
<li>Conducts comprehensive initial nursing assessments in the PACE clinic and in participant&rsquo;s homes with new PACE enrollees. Coordinates with the Interdisciplinary Team to develop a comprehensive plan of care for each participant.</li>
<li>Conducts an in-person nursing re-assessments in the PACE clinic and in participant&rsquo;s homes semiannually and as needed.</li>
<li>Participates in the nursing on-call rotation.</li>
<li>Functions as a member of the Interdisciplinary Team. Maintains regular attendance at, and participates in Interdisciplinary Team meetings; communicates participant changes, collaborates on plan of care decisions and coordination for twenty-four (24) hour care delivery.</li>
<li>In collaboration with the Home Care Manager, completes Supervisory Visits of Home Care Aides in participant&rsquo;s homes per policy.</li>
<li>As needed provides orientation, initial and annual competencies of Licensed Practical Nurse (LPN), Certified Nursing Assistant&rsquo;s (C.N.A.&rsquo;s), and Clinic Support staff.</li>
<li>Performs general nursing care to participants both in the clinic and in participant&rsquo;s homes within the nursing scope of practice</li></ul> 


Senior Community Care of North Carolina - PACE:

Senior Community Care of North Carolina - PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

 PACE is a Program of All-Inclusive Care for the Elderly. Our team members include clinical professionals, personal care providers, van drivers, activity assistants and culinary employees among others. Unlike some clinical environments, PACE centers offer employees flexible work schedules, with most positions only requiring occasional weekends. Team members have an opportunity to get to know their patients and build meaningful relationships. SCCNC helps foster a work-life balance by offering employees paid-time off benefits as part of our comprehensive benefits package.

With the internal slogan &quot;The care you need to remain in the home you LOVE&quot;, this &quot;one stop shop&quot; prides itself in building relationships with the participants as well as their families, and creating personalized care plans that work for everyone. This vibrant, young, and diverse tea

lives in close proximity to the beach and the mountains, as well as surrounded by highly regarded colleges and universities and access to premier healthcare. Join us at Senior Community Care of North Carolina and become a part of a healthcare team that is dedicated to creating thoughtful, caring and flexible work environments for our team members.

 Create happiness for those who need it. Join us today!<h4 class="jobSectionHeader"> 
Experience</h4>
Required<ul><li>
1 year(s): working with frail and elderly</li></ul><h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
High School or better</li></ul><h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
Driver's License</li><li>
CPR/First Aid</li><li>
Registered Nurse</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Registered Nurse

<div>Reporting to the Assistant Director, Resident Services, the Accountability Specialist (ACS) primary responsibilities include coordinating resident approved movement schedule with case managers, monitor resident on GPS devices assigned to Home Confinement and job site. ACS will install GPS on resident monitor resident movements while on home confinement, social pass, treatment, employment, or other authorized community activities to ensure compliance with the Bureau of Prisons Community Re-entry guidelines. Monitoring shall include unannounced visits to residents homes, pass locations and places of employment; telephone verification of residents scheduled locations; and appropriate documentation of contacts in the resident file and other tracking records. The ACS provides guidance to the facility on resident whereabouts outside the facility. ACS coordinates monitoring activities, document any violation, master tamper alarm, conduct investigation. The employee will report to the Assistant Director Resident Services.
RESPONSIBILITIES:<ul><li>
Install GPS devices on resident and monitor residents movement, home confinement, job , treatment site, etc.</li><li>
Coordinate with case managers to and develop implementation resident schedule to ensure compliance with Bureau of Prisons (BOP) and America Corrections Association (ACA) guidelines, in home confinement, pass, employment, or other authorized community activity.
</li><li>Coordinate job-site visits with the Employment Placement Specialist, ensuring that the schedule of visits is appropriate and reasonable.
</li><li>Implement community-based monitoring based on the approved monitoring plan, and as mandated by ACA, VOACC and the funding source.
</li><li>Conduct home detention site visits according to a standard checklist, and coordinate with Control Center staff to verify each residents authorized located and schedule.
</li><li>Maintain accurate monitoring inventory of GPS devices, records site visits, home confinement, telephone contacts, GPS tracking alerts and incidents and monitoring documentation weekly and ensure they are properly filed in the Secure-Manage (SM) under each resident log</li><li>
Report any deviation from residents authorized community activities to the Program Director/designee, and complete disciplinary incident reports accordingly.
</li><li>Coordinate and conduct initial meeting with the resident and their family members to complete orientations to home plans and visits to the residents release address.</li><li>
Maintains and demonstrate working knowledge of ACA requirements, VOACC policies and procedures and operational procedures, as well as, contractual obligations established by the funding source.</li><li>
Perform functions related to the Center Disciplinary Procedures as directed.</li><li>
Drive on company business to perform residential and employment site visits and transport clients as required.</li><li>
Participate in Program Review Team Meetings weekly and attend staff meetings and other VOACC work-related meetings and functions as directed.</li><li>
Participate in the provision of pre-service and in-service training for staff as directed.</li><li>
Prepare weekly, monthly or other periodic reports as required in the performance of position duties.</li><li>
Participate in 44 hours annual training as mandated by the ACA, VOACC, and funding source, and maintain certification in CPR/First Aid.</li><li>
Represent the program to the public, community agencies, and funding sources, professionally and appropriately.
</li><li>Assist in ensuring the facility's compliance with the American Correctional Association's standards for accreditation/Prison Rape Elimination Acts (PREA)</li><li>
Perform other duties as assigned.
</li></ul>EFFECT ON END RESULTS:<ul><li>
To improve residents community-based programming, accountability, public safety</li><li>
To facilitate and monitor residents' participation and successful completion of the program.</li><li>
Reduce resident escape and master tampering alert.
</li><li>To enhance residents successful transitions to life in the community.
</li></ul>PHYSICAL REQUIREMENTS:
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
<ul><li>The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
</li><li>The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.</li><li>
Operating office equipment requiring continuous or repetitive hand/arm movements.
</li><li>The ability to remain in a sitting position for extended periods of time.
</li><li>Occasionally, ability to lift, carry, push, pull or otherwise move objects, including the human body.
</li></ul>OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO/AA
REQUIREMENTS
<ul><li>High school/GED certificate required. Bachelors degree from an accredited college or university in criminal justice, psychology, sociology, Human Services, or a related field preferred.
</li><li>Minimum of three (3) years of experience counseling or supervising adult inmates in a correctional setting or One (1) year as a probation filed officer</li><li>
Experience handling facility and inmate disciplinary procedures, investigation, hearing, and compliance guidelines.
</li><li>Experience applying standard inmate progressive sanction assessment
</li><li>Experience conducting investigations and conducting evidential hearings in a correctional setting, court, or probation hearing.</li><li>
Working knowledge and purpose of GPS monitoring procedures, activities, and responsibilities of Accountant Specialist which includes, trends of GPS utilization in rehabilitation of criminal offenders, ability to analyze facts and testimony and reach a sound reasonable conclusions and present clear and concise Incident report/investigation of residents rights, applicable law, appeal right and hearing proceedings
</li><li>Excellent ability to interpret and apply BOP and facility rules as well as grievance process, understand resident files, and pertinent facts from the case records and make independent, fair, and impartial application of judgments under stressful conditions</li><li>
Ability to use computer, terminal, cell phone to communicate with resident and understand due process and its significance in GPS and disciplinary process, read and interpret GPS tracking and navigation system.
</li></ul><ul><li>Ability to develop effective working relationships with the person served population, be self-motivated and able to motivate others,
</li><li>Strong interpersonal and communication skills are a must due to the extensive collaboration and networking that is required in the field.
</li><li>The ability to multitask and function within a non-traditional work environment.
</li><li>The ability to be a self-started and work independently with limited supervision at times.
</li><li>Must have a high level of compassion and respect for persons with special needs;
</li></ul><ul><li>Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc.
</li><li>Bilingual in any language a plus.</li></ul></div>

Accountability Specialist FT

<div>About Us:
VOALA 
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans&rsquo; services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $23.98 - $25.24 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Case Manager (Specialist) provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.
DUTIES AND RESPONSIBILITIES
<ul><li>Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.</li>
<li>Provide service linkages and support systems to ensure identified needs are met.</li>
<li>Coordinates individualized planning with clients to meet short- and long-term needs.</li>
<li>Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.</li>
<li>Acts as advocate for client before judicial, community, social service, and administrative bodies as needed;</li>
<li>Facilitates support groups and client participation as appropriate, Documents and chart group education sessions clearly and concisely.</li>
</ul>
ESSENTIAL DUTIES:
<ul><li>Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.</li>
<li>Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals</li>
<li>Coaching and Social Support &ndash; accompany participants to activities and services, facilitate group education sessions</li>
<li>Coordinate Care and Case Management of assigned case load as part of team, connecting participants to appropriate services</li>
<li>Advocacy for participants before other agencies/community settings</li>
<li>Capacity Building &ndash; motivating participant progress</li>
<li>Outreach and Engagement &ndash; Meet participants and bring into programs</li>
<li>Other duties as required and may be subject to change</li>
</ul>
MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS:
<ul><li>Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications</li>
<li>Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.</li>
</ul>
EDUCATION:
<ul><li>Associate&rsquo;s Degree in Social Work or related field or a combination of education and relevant experience (Two years&rsquo; total).</li>
<li>Completion of VOALA Case Management training within 6 months of hire</li>
</ul>
EXPERIENCE:
<ul><li>Minimum 1-year general experience in case management or similar social services role</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul><li>Counseling Certification</li>
<li>2 years of experience working with target population</li>
<li>HMIS navigation</li>
</ul>
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.</div>

Case Manager Specialist

<div>About Us:
VOALA 
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans&rsquo; services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $23.98 - $25.24 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Case Manager (Specialist) &ndash; Problem Solving Specialist provides intensive housing crisis response and case management services to eligible clients, meeting participants at least weekly. Using active listening techniques, the Case Manager &ndash; Problem Solving Specialist is the primary point of contact to coordinate creative resolutions to a housing crisis &ndash; locating both temporary and permanent housing. Located at a VOALA shelter, and working is the field as needed, the Case Manager (Specialist) &ndash; Problem Solving Specialist focuses on resolving the housing crisis, but can refer to other resources as needed.
DUTIES AND RESPONSIBILITIES
<ul><li>As a member of the program case management team, provides information referrals, crisis intervention, and assistance with permanent housing placement for participants</li>
<li>Assists case managers in conducting the culturally appropriate, comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a Housing Stability Plan</li>
<li>Meets with participants to learn about family dynamics, and cultural factors that may assist in finding housing inside the participant&rsquo;s network or family, as a last resort utilizing the resources of the Program to obtain housing, helps participants establish a plan to sustain housing permanently</li>
<li>Assists in budgeting with participants, to determine what level of assistance (if any) is needed to resolve housing crisis</li>
<li>Coordinates follow-up services with participants and case management team</li>
<li>Identifies and locates housing options suitable for homeless participants, including referral to VOALA shelters as appropriate.</li>
<li>Creates and maintains a housing database linking tenants to apartments</li>
<li>Communicates with and visits, families, outside service providers and landlords to familiarize them with the program and the unique needs of participants</li>
<li>Conducts habitability and lead-based paint inspections of housing options as needed</li>
<li>Works directly (One on One) with landlords on behalf of clients and program</li>
<li>Develops support systems to meet individual client's housing needs; coordinates and facilitates move-in activities, rental negotiations, and service referrals as needed</li>
<li>Facilitates the use of community resources to assist both tenants and landlords in the event of problems leading to potential eviction</li>
<li>Provide service linkages and support systems to ensure identified needs are met, coordinate with outside service providers.</li>
<li>Continuously works to identify and apply new, creative approaches and solutions for each participant/family</li>
<li>Additional duties as assigned</li>
<li>Other duties as required</li>
</ul>
ESSENTIAL DUTIES:
<ul><li>Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.</li>
<li>Meet with participants and through active listening, assess the cultural, social, family, economic and other factors that may resolve the housing crisis: seek solutions outside of homeless services system</li>
<li>Identifies and locates housing options suitable for homeless program participants, inside the participant&rsquo;s network initially, then through referral to social service partners
<ul><li>Creates and maintains a housing database linking tenants to apartments</li>
<li>Communicates with landlords and familiarize them with the program</li>
<li>Works one-on-one with landlords to help clients, and represent program</li>
<li>Acts as Mediator to assist in resolution of housing crisis</li>
<li>Performs follow-up to ensure housing is sustained</li>
</ul></li><li>Develops Support system for clients to achieve and keep permanent housing, involving, family, landlords and services available in the community.</li>
<li>Coordinates efforts with Case Management team, supporting Case Management initiatives for clients served, meets regularly to stay current with client needs</li>
<li>Participates in Community engagement and outreach efforts, supports Participants in the field, Partner with other VOALA and community service providers</li>
<li>Ability to perform hard and soft file management, HMIS, CM process flow, clinical documentation &ndash; DAP note proficiency, and qualification of outcome files</li>
<li>Other duties as required and is subject to change at any time.</li>
</ul>
MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS:
<ul><li>Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications</li>
<li>Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.</li>
</ul>
EDUCATION:
<ul><li>Bachelor&rsquo;s Degree in Social Services or related discipline, Or</li>
<li>Equivalent combination of education and work experience (four years)</li>
</ul>
EXPERIENCE:
<ul><li>2 years of experience as a case manager</li>
<li>1 year assisting the homeless find housing</li>
<li>Experience working with clients with co-morbidities (chronic health, mental health, substance abuse issues, for example)</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul><li>2 years of experience counseling target population</li>
<li>HMIS navigation</li>
<li>Bilingual in Spanish</li>
</ul>
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.</div>

Case Manager Problem Solving Specialist

<div>Description:

WHO WE ARE:
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
WHAT MAKES VOA SPECIAL?
Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve&mdash;our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado&rsquo;s most vulnerable citizens.
** The Shelter Coordinator position provides &ldquo;rotating 30 minutes of break time coverage&rdquo; to the Shelter program
staff in the Denver Metro Area Shelters. This is a rotating position where the Shelter Coordinator will travel to
assigned sites to relieve staff for their 30-minute break. The Shelter Coordinator position is responsible for
managing the facility (in the time they are covering). The programs under Shelter purview serve multiple
populations in different programs: a Safe Haven for chronically homeless women with mental health concerns, a
family shelter, a Grant Per Diem program for Veteran Families and unaccompanied individuals, and a shelter for
older women. Service modalities for all programs under RYES include Housing First Trauma Informed Care, Harm
Reduction, Motivational Interviewing, and Crisis De-escalation. Job duties include supporting and coordinating with
other staff in the delivery of appropriate housing stability and support services for individuals and families
experiencing homelessness, including ensuring participants needs are met, maintaining the safety and wellbeing of
program participants, and maintaining the cleanliness of the facility. Further, the Shelter Coordinator will have a
basic understanding of mental health services and may have the opportunity to develop in specialty areas
including housing, employment, legal services, benefits, or others as indicated by the needs of the program(s).
Essential Duties and Responsibilities<ul><li>
Ensures that the program participants&rsquo; voices are heard, and when appropriate the participants ideas play a prominent role in programming.</li><li>
Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, and field-relevant best practices.</li><li>
Demonstrates knowledge of participant-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.</li><li>
Clearly documents all participant interactions along with required eligibility and demographic information. Can develop specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).</li><li>
Performs professional duties by maintaining confidentiality of all information and participating effectively within and across teams.</li><li>
Maintains physical and emotional safety of all program participants in the facility. Manages the milieu and addresses any program participant conflicts immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.</li><li>
Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.</li><li>
Oversees and participates in general program facility maintenance such as assisting in cooking, cleaning, supplying linen and personal items, conducting building walk-throughs, enforcing rules, checking chore completion, setting and checking alarms, etc.</li><li><ul><li>Assists in the training and supervision of volunteers during shifts worked. Ensures proper volunteer tracking documentation and indemnity forms are completed.</li></ul></li><li>
Maintains regular front desk duties that include answering phone calls, taking messages, implementing participant intakes, accepting donations, handling mail, handing out bus pass and/or bus tickets, if applicable to the program.</li><li>
Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training staff members assigned to the shift being covered.</li><li>
Performs job responsibilities in accordance with the Social Work Code of Ethics.</li><li>
Performs all other duties as assigned.</li></ul>
Working Conditions and Physical Requirements<ul><li>Ability to be single staffed while in the facility while having the responsibility for the safety of program participants.</li><li>Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency.</li><li>Some lifting is required but should rarely exceed 50lbs.</li></ul>
Position Type and Expected Hours of Work<ul><li>This is a permanent - part time position</li><li>While Shelter Support Coordinators are on duty, they are likely single-staffed and unless they have established coverage for an approved reason, they will be expected to stay at the facility for the entirety of their shift.</li><li>All Shelter staff are considered &ldquo;essential staff,&rdquo; requiring to be on their scheduled shifts regardless of holidays or inclement weather. This is compensated as determined by HR.</li><li>All Shelter Support Coordinator staff must utilize the on-call protocol if unable to fulfill a shift.</li></ul>
Shift available:
Monday, Tuesday, Wednesday, Thursday 12am-4am
Locations: Job is at all locations
601 S. Irving Street, Denver 80219
1247 Santa Fe Drive, Denver 80204
8405 E Colfax Ave, Denver 80220
Salary Range: 19.29-20.00/hr
Benefit eligibility is based on job type/status
Paid Holidays
Paid Time Off
Volunteer/Wellness Day
Tuition Assistance
Pension and 403b Retirement Plan
Health, Dental, Vision, Pet Insurance
Life Insurance (Including Accidental Death &amp; Dismemberment)
Accident Insurance
Employee Assistance/Work-Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Volunteers of America is an EEO Employer
POSITION WILL REMAIN OPEN UNTIL FILLED
VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply
Requirements:

Competencies<ul><li>Models core culture attributes of VOACO that include &ldquo;AIRS&rdquo; (Accountability, Integrity, Respect and Service).</li><li>Models VOACO&rsquo;s three critical virtues of HHS (Hungry, Humble, People Smart).</li><li>Utilization of VOAC&rsquo;s database Service Point.</li><li>Ensures equitable and inclusive services.</li><li>Ensures that program participants have an active voice in programming.</li></ul>
Minimum Qualifications of Position<ul><li>
Associates degree in a related area or the equivalent experience in human services.</li><li>
One-year direct human service experience (on top of degree or human services experience equivalency).</li><li>
Good organizational and planning skills; works well as part of a team and independently.</li><li>
Complete program credentialing process, to include criminal and civil background checks within 30 days of hire and fingerprinting.</li><li>
Willing to obtain first aid, automated external defibrillator (AED) and cardiopulmonary resuscitation certifications and Narcan utilization training.</li><li>
Must possess a Colorado driver&rsquo;s license and state-mandated automobile insurance.</li><li><ul><li>Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).</li></ul></li></ul>
Preferred Qualifications of Position<ul><li>Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and case management experience and/or shelter experience and/or milieu management.</li><li>Crisis intervention skills.</li></ul>
Knowledge and Skills<ul><li>Good written, oral, and interpersonal communication skills.</li><li>High level of competency working with Microsoft Office suite and cloud-based applications.</li><li>Strong time-management and prioritization skills.</li><li>Experience working both independently and, in a team-oriented, collaborative environment.</li><li>Strong organizational skills.</li></ul>
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.</div>

Part Time Shelter Coordinator/Floater

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