Qureos Mentor

Volunteers of America

<div>Come join our awesome team as a Day Center Supervisor at the Senior Community Care of North Carolina PACE clinic. With a great work environment and terrific benefits, you will love it here!

Senior Community Care of North Carolina is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Job Highlights:
<ul>
<li>403(b) Retirement Plan;</li>
<li>Career scholarships;</li>
<li>Quality training, continuing career education and leadership programs;</li>
<li>Medical, Dental and Vision Insurance</li>
<li>Paid Time Off (Vacation, Holiday &amp; Sick Days)</li>
<li>NET SPEND Advanced pay options</li>
</ul>
About the job:

The Day Center Supervisor, under the supervision of the Center Director, manages the daily operations of the Senior Community Care Adult Day Health Center in conformance with Center policies, procedures, and standards and all governing state and federal regulations. Responsibilities include the planning, coordination and implementation of all activities in the Adult Day Health Center as well as the oversight of the Day Center Workers.

Pay: $50,000-$63,000

Schedule: Monday-Friday 8:00 AM-4:30 PM.

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Bachelor&rsquo;s Degree or equivalent education and experience</li>
<li>Certification in the state in which the program operates as a Certified Nursing Assistant (C.N.A.)</li>
<li>Three (3) years&rsquo; experience in a geriatric health setting including a minimum of two years of demonstrated successful supervisory experience</li>
<li>Proficiency with various business software, preferably Microsoft Office</li>
<li>Must have a valid driver&rsquo;s license, proof of insurance and have means of transportation</li>
<li>Must have medical clearance for communicable diseases and up-to-date immunization before having direct participant contact</li></ul> 


Preferred Skills: 

<ul>
<li>Management experience preferred</li>
</ul>
Essentials:
<ul>
<li>Responsible for the operation of the Day Program, including participant care, activities, food services, facilities management and compliance with procedures, policies and regulations pertaining to the Adult Day Health Center.</li>
<li>Directs, supervises and evaluates the performance of the Recreation Therapy and Activities Coordinators.</li>
<li>Provides guidance, task assignment and oversight to C.N.A.s and Personal Care Attendants assigned to work in the Adult Day Health Center.</li>
<li>In coordination with Personal Care Supervisor (PCS), ensures appropriate staffing of the Adult Day Health Center to provide participant care, activities, and food service. Assists in the development of organizational staffing patterns and position descriptions for assigned staff.</li>
<li>In consultation with the Center Director and other management staff, develops and implements policies, procedures and standards for the Adult Day Health Center. Communicate changes to staff, monitors outcomes and makes changes as needed.</li>
<li>Interviews and recommends for hire, staff reporting directly to the Day Center Service Supervisor.</li>
<li>Provides for orientation, ongoing training and competency evaluation of staff working in Adult Day Health Center according to program needs, and state and federal regulatory requirements. Ensures that the job responsibilities, authorities and accountabilities of all direct reports are defined and understood</li></ul> 


Senior Community Care of North Carolina - PACE:

Senior Community Care of North Carolina - PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

 PACE is a Program of All-Inclusive Care for the Elderly. Our team members include clinical professionals, personal care providers, van drivers, activity assistants and culinary employees among others. Unlike some clinical environments, PACE centers offer employees flexible work schedules, with most positions only requiring occasional weekends. Team members have an opportunity to get to know their patients and build meaningful relationships. SCCNC helps foster a work-life balance by offering employees paid-time off benefits as part of our comprehensive benefits package.

With the internal slogan &quot;The care you need to remain in the home you LOVE&quot;, this &quot;one stop shop&quot; prides itself in building relationships with the participants as well as their families, and creating personalized care plans that work for everyone. This vibrant, young, and diverse tea

lives in close proximity to the beach and the mountains, as well as surrounded by highly regarded colleges and universities and access to premier healthcare. Join us at Senior Community Care of North Carolina and become a part of a healthcare team that is dedicated to creating thoughtful, caring and flexible work environments for our team members.

 Create happiness for those who need it. Join us today!</div>

Day Center Supervisor (C.N.A license Required)

<div>Summary/Objective
The Maintenance Technician will perform general maintenance and repairs on the facility(s), equipment and property structures to maintain a healthy, safe and attractive environment for residents and staff. The Maintenance Technician will have on-call responsibilities and travel throughout the district while working autonomously to complete job duties.
Essential Functions<ul><li>
Perform maintenance and repair work such as plumbing, electrical, carpentry, painting, floor and carpet care
</li><li>Maintain records of all preventative maintenance and service activities</li><li>
Support supervisor and VOANR leadership in project development including design, schematics, pricing, etc.
</li><li>Know Federal, State, and local building codes and regulations
</li><li>Participate in and oversee maintenance projects completed by sub-contractors, including the bid process.
</li><li>Assist supervisor with monthly building inspections across the district
</li><li>Assist supervisor with health and safety regulation compliance across the district
</li><li>Assist in preparing vacant units in residential properties for occupancy</li><li>
Resolve all resident maintenance needs
</li><li>Assist with the facility(s) cleaning and trash removal
</li><li>Prepare vacant units for occupancy in residential properties
</li><li>Regularly inspect buildings and grounds to ensure they are maintained and compliant with safety requirements
</li><li>Communicate with and make recommendations about necessary repairs, maintenance, and property improvements that are within budgetary guidelines
</li><li>Other duties as assigned
</li></ul>Competencies<ul><li>
Must be able to pass a Maintenance Skills Test</li><li>
Effective written and oral communication skills
</li><li>Experienced in operating a variety of equipment, including snow blowers, lawnmowers, paintbrushes and rollers, and small hand tools</li><li>
Able to work well with minimal supervision
</li><li>Ability to prioritize tasks and follow specified procedures
</li><li>Professionalism with the residents and staff
</li><li>Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
</li></ul>Supervisory Responsibility
This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization.
Work Environment
Position works inside and outside residential and office facilities, using various hand tools and office equipment.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting 50 pounds unassisted, climbing up ladders, and using micro and macro motions.
Travel
Travel is required for this position.
Position Type/Expected Hours of Work
This is a full-time position. Days and work hours are generally Monday through Friday, 8:00 am to 5:00 pm. Occasional evening, weekend and on-call rotational work is required as job duties demand.
Required Education, Experience, or Eligibility Qualifications<ul><li>
High school diploma/GED
</li><li>Two years maintenance work experience in a commercial facility
</li><li>Experienced operating a variety of equipment, including snow blowers, lawnmowers, paint brushes, rollers, and small hand tools</li><li>
Valid driver's license
</li><li>Complete and pass Maintenance Skills Test
</li></ul>Preferred Education and Experience<ul><li>
Associates, bachelor, or technical degree
</li><li>6+ years' work experience with maintenance in a commercial facility(s)
</li><li>Experience with building inspections and compliance with health and safety regulations
</li></ul>EEO Statement
Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.</div>

MAINTENANCE TECHNICIAN

<div>Description:

WHO WE ARE
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
**The IT Specialist shall provide software and hardware support for problems experienced within the organization. This position includes educating users to reduce the occurrence of future problems. The position will also assist in maintaining infrastructure. The IT Specialist will provide administrative support to the IT department, helping to keep the department organized and running as efficiently as possible. This includes managing inventories, collaborating with vendors, invoice coding, purchasing, triaging, and managing support tickets, and frequent coordination with other departments. As an integral part of the IT team, this position will follow established processes and documentation with an eye toward continual process improvement.
Essential Duties and Responsibilities<ul><li>
Responds to helpdesk tickets, walk-ins, phone calls, and other support requests. Follows up on issues to ensure problems were resolved.</li><li>
Provides support by troubleshooting and resolving various user hardware and software problems.</li><li>
Handles onboarding and offboarding requests of user accounts, utilizing Microsoft 365, while accurately inputting information and reporting results to relevant stakeholders.</li><li>
Research problems without a documented solution and then document the formulated solution that can be implemented.</li><li>
Reviews and updates documentation to assist with troubleshooting and resolving technical problems.</li><li>
Communicates regularly with employees to establish efficient procedures and ensure proper operation of most IT systems and organization-supported software.</li><li>
Manage hardware and software inventories, including check-in and check-out of devices.</li><li>
Coordination of new user onboardings and terminations including conducting new user orientations</li><li>
Runs diagnostic tests as part of the process to troubleshoot issues.</li><li>
Configure, maintain, repair, and upgrade peripherals (i.e., printers, mobile devices, projectors, touch screen displays, video conference systems, smartphones, multifunction printers/ copiers, etc.)</li><li>
Assists and trains staff members regarding copier operation and basic management, mobile devices, various applications, and other peripherals including fax machines.</li><li>
Runs networking cables, patches, and terminates patch panels when needed.</li><li>
Maintains inventory management system while conducting daily tasks.</li><li>
Monitors inventory management system and provides reports for life cycle assets.</li><li>
Assist in managing user-generated support tickets, communicating with users, and providing some basic technical support services.</li><li>
Managed IT-related invoices, ensuring proper coding and charges.</li><li>
Contact IT-related vendors for account and billing issues.</li><li>
Maintain and improve documentation.</li><li>
Purchasing process management</li><li>
Assist in setting up basic audio-visual equipment configuration for special events</li></ul>
Working Conditions and Physical Requirements
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Position Type and Expected Hours of Work
Full time
Monday &ndash; Friday 8:00am &ndash; 5:00pm, flexible
Hybrid work arrangements possible
Location
Denver Colorado: 2660 Larimer St
Pay : $22.00-$25.00/hr
Benefit eligibility is based on job type/status:
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Volunteers of America is an EEO/AA Employer
Position will remain open until filled
VISA sponsorship is not offered for this role
Veterans are strongly encouraged to apply
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
Requirements:

Competencies<ul><li>
Models core culture attributes of Volunteers of America Colorado Branch that include &ldquo;AIRS&rdquo; (Accountability, Integrity, Respect and Service)</li><li>
Models and pursues with vigor Volunteers of America Colorado Branch three strategical critical virtues of HHS (Hungry, Humble, People Smart)</li><li>
Strong organizational skills and attention to detail</li><li>
Initiative-taking and directed.</li><li>
Ability to work effectively as part of a collaborative team.</li><li>
Continuous process improvement</li><li>
Desire and aptitude for helping people use technology in a way that empowers their specific role.</li><li>
Outstanding customer service skills</li></ul>
Supervisory Responsibilities<ul><li>
None</li></ul>
Minimum Qualifications of Position<ul><li>
1+ years of in-person, on&ndash;site customer service/helpdesk experience (not call center).</li><li>
1+ years of basic network experience.</li><li>
Basic knowledge of M365 and O365</li><li>
High School diploma or GED</li><li>
1+ years experience in an administrative support role</li></ul>
Preferred Qualifications of Position<ul><li>
Experience in a nonprofit setting.</li></ul>
Knowledge and Skills<ul><li>
Must manage multiple tasks with frequent interruptions.</li><li>
Must be able to prioritize and use good judgment in decision-making and time management.</li><li>
Ability to identify needs, design upgrades, and implementation of innovative technology.</li><li>
Excellent written, oral, and interpersonal communication skills</li><li>
Experience using Microsoft Excel for tracking information.</li><li>
Ability to quickly learn and apply added information.</li></ul></div>

IT Specialist

<div>Description:

WHO WE ARE
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
JOB SUMMARY
The Case Manager directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, and program-wide service coordination. The case Manager is charged with making demonstrable progress towards obtaining and applying knowledge and experience in field-relevant best practices and standards.
Requirements:

Competencies<ul><li>
Models core culture attributes of VOACO that include &ldquo;AIRS&rdquo; (Accountability, Integrity, Respect, and Service).</li><li>
Models and VOACO&rsquo;s three critical virtues of HHS (Hungry, Humble, People Smart).</li><li>
Passion for process improvement, mentorship, education, human services, smart administration, and the delicate practice of linking each of these domains to one another in policy, practice, and process.</li></ul>
Qualifications of Position<ul><li>
Bachelor&rsquo;s degree in human services, social work, or a closely related field or related experience.</li><li>
One year of direct experience in the provision of human services.</li><li>
Must possess a Colorado driver&rsquo;s license and state-mandated automobile insurance.</li><li>
Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).</li><li>
Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.</li></ul>
Knowledge and Skills<ul><li>
Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.</li><li>
Ability to work and thrive within a diverse, multicultural team environment.</li><li>
Ability to take initiative and work independently.</li><li>
Ability to communicate effectively verbally and in writing.</li><li>
Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.</li></ul>
Position Type and Expected Hours of Work<ul><li>
Full-Time</li><li>
Work hours vary depending upon program requirements but are typically scheduled around a 40-hour work week M-F.</li></ul>
Position Salary Range<ul><li>
$22.00 - $24.00</li></ul>
Starting Pay:<ul><li>
Based on experience</li></ul>
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
Benefit eligibility is based on job type/status
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Volunteers of America is an EEO Employer
Position Will Remain Open Until Filled
VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply</div>

Case Manager - Supportive Services for Veteran Families

<div>Overview:
<div>
WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California &amp; Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.</div><div></div><div> 
OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California &amp; Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California &amp; Northern Nevada.</div><div></div><div> 
PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Talent Acquisition Specialist position. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.</div> 
<div></div>
Responsibilities:
<div>
POSITION SUMMARY: 
The Talent Acquisition Specialist is responsible for full cycle recruiting for program and administrative positions across our California and Nevada locations, with a focus on high volume frontline and case management roles. This role partners closely with HR and program leadership to understand workforce needs, develop sourcing strategies, and ensure a positive, mission aligned candidate experience.</div><div> 
OBJECTIVES/ACTIVITIES: 
A. Full Cycle Recruiting 
1. Partners with HR Manager, HR Generalist, and program leaders to forecast staffing needs and prioritize requisitions across California and Nevada. 
2. Manage full cycle recruiting: develop and post job announcements, screen applications, conduct initial interviews, coordinate hiring manager interviews, and support offer and pre hire processes. 
3. Source candidates through job boards, social media, professional associations, colleges, workforce partners, and community organizations, with particular emphasis on frontline and case management pipelines. 
4. Maintain and optimize use of the Applicant Tracking System (ATS), ensuring accurate data on candidates, requisitions, and recruitment metrics (time to fill, source of hire, offer acceptance). 
5. Management of the ATS templates, forms, and documents to ensure accurate information. 
6. Coordinate and participate in job fairs, hiring events, and community outreach activities to promote the organization as an employer of choice. 
7. Collaborate with HR colleagues to standardize job descriptions, interview guides, and selection tools that reflect organizational values and legal/EEO requirements. 
8. Support hiring managers with interview training, selection decisions, and equitable hiring practices. 
9. Assist with onboarding coordination to ensure smooth handoff from &ldquo;offer accepted&rdquo; to first day, including communication with HR, IT, and program teams. 
10. Assist with New Employee Orientation and other employee training. 
11. Track and report recruiting metrics and trends, and recommend improvements to processes, sourcing channels, and candidate experience.</div> 
<div></div>
Qualifications:
<div>
EQUIVALENT EDUCATION AND EXPERIENCE: 
Bachelor&rsquo;s degree in human resources, Business, or related field is required. One to three years of experience in full cycle recruiting, talent acquisition, or a related HR role; experience supporting multiple locations or high-volume hiring is strongly preferred. Four years of additional recruiting experience may be considered in lieu of degree. Experience recruiting for human services, nonprofit, healthcare, or similar mission driven environments, or strong demonstrated commitment to nonprofit/mission focused work. Working knowledge of recruiting best practices, basic employment law/EEO considerations, and use of ATS and common sourcing platforms. Strong relationship building, communication, and consulting skills with hiring managers at all levels. Ability to manage multiple requisitions and deadlines in a fast-paced environment with shifting priorities. Experience recruiting in California and/or Nevada and familiarity with regional labor markets preferred. Experience with nonprofit program roles such as shelter staff, case managers, outreach workers, and clinical/support positions preferred. Valid California driver's license and ability to meet the organization&rsquo;s insurance carrier guidelines are required.</div><div> 
SPECIFIC SKILLS REQUIRED: 
Excellent written and verbal communication skills 
Ability to engage effectively with candidates, staff, community partners, and leadership 
Strong organizational, analytical, and problem-solving skills 
Demonstrated ability to manage multiple priorities and deadlines while maintaining attention to detail 
Computer and technology skills; Outlook, Word, Excel, applicant tracking system, PowerPoint, etc.</div><div> 
PHYSICAL REQUIREMENTS: 
Ability to sit, stand, walk, bend, and stoop throughout the workday 
Ability to occasionally lift and move up to 10 pounds 
Ability to drive to program sites and community locations as needed 
Able to climb stairs as required when visiting programs</div> 
<div></div>
Pay Range: USD $28.00 - USD $33.00 /Hr.</div>

Administration - Talent Acquisition Specialist

<div>About VOAWW:
Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community &ndash; and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization.
Benefits (Full time)<ul><li>
Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
</li><li>Competitive compensation</li><li>
Holidays: 8 paid per year + 2 paid floating holidays</li><li>
Medical, Dental, and Vision</li><li>
Health Savings Account (HSA)</li><li>
Flexible Savings Account (FSA) medical &amp; dependent care</li><li>
Free Employee Assistance program</li><li>
403(b) Retirement Plan matching</li><li>
Professional Development opportunities</li></ul>
About Care Crisis Response Services (CCRS):
CCRS is a 24/7 crisis center offering suicide prevention, crisis intervention, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State.
General Function:
This full-time, hourly position helps to divert behavioral health related calls from 911 by de-escalating callers, assessing for safety, providing crisis intervention, referrals to community resources, and brief supportive counseling services to callers transferred from 911 who are in emotional distress and/or seeking information about mental health services. The Colocation Crisis Counselors are co-located at the 911 center and complete all interactions with callers by telephone and/or SMS. The Colocation Crisis Counselors are responsible for utilizing Lifeline Best Practices for clients at risk for suicide including completing a thorough safety assessment, providing validation and emotional support, safety planning, mandated reporting procedures, and referring back to 911 for emergency interventions as needed. This position is responsible for referring callers to the larger 988 team for follow-up or to regional crisis lines as appropriate. This position is fully on-site at South Sound 911 in Tacoma, WA.
Principal Activities:
<ul><li>Assist 911 call takers and 911 supervisors in identifying appropriate calls for 988 transfer</li><li>
Work collaboratively with 911 call takers, dispatch, and 911 supervisors to establish safety via police or EMS response when needed while de-escalating and providing emotional support to the caller</li><li>
Utilize the Computer Aided Dispatch (CAD) system and internal messaging feature to coordinate with 911 call takers and monitor developments in calls</li><li>
Provide crisis intervention, suicide prevention and brief supportive counseling to callers transferred from 911 who are in emotional distress and/or considering suicide</li><li>
Conduct safety assessments of callers according to agency/department policies, funding and accreditation requirements, and Lifeline Best Practices
</li><li>Manage interactions with clients to ensure appropriate level of support is provided in an efficient manner</li><li>
Operate within legal requirements of applicable state and federal laws including HIPAA confidentiality requirements regarding imminent risk and mandated reporting (i.e., Police Interventions, CPS &amp; APS referrals, Tarasoff Duty to Warn)</li><li>
Consult with 911 supervisors and VOAWW Leads/Managers on any issues or questions about compliance, including mandatory reporting, HIPAA, Tarasoff Duty to Warn, imminent risk, etc.</li><li>
Accurately, ethically, and efficiently document all client interactions in the CAD system</li><li>
Consistently meet or exceed established key performance indicator goals, incorporate new expectations into work duties as requested</li><li>
Utilize current technologies to interact with clients and members of the community</li><li>
Utilize Microsoft Teams to engage with remote VOAWW Behavioral Health staff</li><li>
Attend staff meetings and trainings designed to increase clinical skills and encourage professional development</li><li>
Act as mentors and coaches to new staff</li></ul>
Effect on End Results:<ul><li>
Outstanding customer service and well-functioning 911/988 collaboration</li><li>
Divert behavioral health-related calls from 911 and de-escalate the level of a caller&rsquo;s crisis by engaging them and utilizing crisis intervention skills and suicide intervention techniques as needed</li><li>
Meet key performance indicators as defined by funder, contractual, and accreditation requirements</li><li>
Excellent organizational skills, open communication, and addressing issues as they arise</li></ul>
Qualifications:
<ul><li>A bachelor&rsquo;s degree in psychology, social work, or related field required. At least two (2) years of experience in a healthcare contact center and/or in mental health counseling. Suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred</li><li>
Applicants should be comfortable working independently and as part of a team in a collegial group environment
</li><li>Ability to obtain necessary security clearance for accessing the CAD system and working on-site at the 911 center</li><li>
Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment</li><li>
Ability to adapt and be flexible to changes in protocol and program needs</li></ul>
Required Skills:
<ul><li>Fluency in the English language, both oral and written</li><li>
Courteous, empathic, and professional manner</li><li>
Knowledge of Motivational interviewing techniques</li><li>
Active listening skills to establish collaborative relationship with clients</li><li>
Efficiency with information-gathering and problem-solving to facilitate positive call resolutions</li><li>
Skills for collaborating with and facilitating
</li><li>Superior communication skills to convey information to clients clearly, accurately, and completely</li><li>
Ability to simultaneously talk and type while utilizing multiple screens and/or windows</li><li>
Ability to quickly and accurately document chart notes in an electronic medical record
</li><li>Efficiency with balancing pace and flow of conversation and call time</li></ul>
Equal Employment Opportunity Statement:
We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals&rsquo; race, sex, age, national origin, disability status or any other protected characteristic.</div>

911 Colocation Crisis Counselor

<div>VOA-Texas

Are you looking for a job that makes a difference? Do you have a passion for helping others? Join VOA-TEXAS!

Why you&rsquo;ll love working with VOA-Texas:
<ul><li>Reliable hours: We will provide a dependable schedule you can count on.</li>
<li>Career advancement: Our variety of programs allows for many opportunities for growth and development. Opportunities range from administrative positions, service coordinators, property management and more!</li>
<li>Benefits: Our wide range of benefits include healthcare plans , a retirement plan, education assistance program, employee discounts, paid time off, plus more!</li>
</ul>
Location: Euless, TX

Pay: $48,000 per year

Job Type: Full Time

Day-To-Day
<ul>
<li>Coordinating the delivery of Waiver services to the VOATX participants.</li>
<li>
Organizing and directing services to ensure compliance with applicable federal law, state certification principles for participation in the Home and Community Based Services and Texas Home Living programs, and VOATX policies.
</li>
<li>Ensuring that all types of support is delivered by qualified individuals.
</li>
<li>Developing each participant&rsquo;s Implementation Plan related to their Individual Plan of Care.
</li>
<li>Informing individuals and/or his/her legally authorized representative and LIDDA Service Coordinator about recipient&rsquo;s IPC, any agreed-upon changes in IPC prior to implementing the changes, and be available to answer their questions about the IPC.
</li>
<li>Ensuring that documentation of all supports delivered to participants is accurate and timely in accordance with VOATX policies and the applicable HCS/TxHmL billing guidelines.
</li>
</ul> Qualifications
<ul>
<li>Bachelor&rsquo;s degree in social sciences or related field plus one year experience with intellectual and developmental disabilities OR a high school diploma/GED plus five years direct experience with intellectual and developmental disabilities OR the equivalent combination of education and experience.
</li><li>Social work certification and supervisory experience are highly preferred.</li>
<li>Bilingual: English-Spanish highly preferred</li>
<li>Valid Texas Driver's License, clear MVR and ability to be insured required.</li>
</ul>
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EEO</div>

Case Manager - IDD DFW

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