Qureos Mentor

VPNE

Position Summary
 
The role of the General Manager is to oversee and manage the assigned operation, and services by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top notch customer service skills and leading by example, the General Manager will create an atmosphere that caters to the many varying needs of hospital patients and visitors through effective team leadership and management. The General Manager will effectively communicate and execute VPNE policies and procedures to optimize service and revenue and foster a trustworthy client relationship. This position will partner with the onsite Aloha Manager in ensuring support services within the hospital are maintained effectively as well.
 
Responsibilities
 
Be a business leader through demonstration of professionalism and integrity.
 
Work directly with the client to set strategic plans to ensure each operation is running smoothly.
 
Oversee and manage assigned operations.
 
Effectively direct, train and manage location staff including training and development of location assistant managers and supervisors.
 
Perform financial management: maintain strict revenue control and manage profit & loss statement for location.
 
Oversee payroll, staffing, Hours/OT and budget proactively.
 
Understand and support key performance indicators for VPNE.
 
Handle all team member relations issues in-house, using the People/HR as a resource when appropriate.
 
Communicate with the People/HR team to understand and uphold processes and procedures.
 
Build a dependable team (recruit, hire and train) in collaboration with the Talent Acquisition department and onsite manager.
 
Ensure safety and risk prevention.
 
Perform timely execution of each task on Client Service Plan.
 
Mentor team members through ongoing coaching and training and foster a promotion from within culture
 
Lead a positive and supportive culture to encourage growth opportunities for team members
 
Enforce VPNE policies across all locations
 
Qualifications
 
Bachelor’s degree in hospitality, business administration, or related field preferred or work-related experience to match
 
Years of Experience: 
5+ years' progressive responsibility with proven leadership experience.
 
Prior experience in the parking or healthcare industry strongly preferred
 
2+ years of account management
 
2+ years of client retention and relationship building
 
Experience working directly with clients and maintaining accounts
 
Strong organizational and training skills
 
Ability to read, write and verbally communicate in English
 
Be at least 18 years of age.
 
Possesses a valid Driver’s License in state of residency.
 
Be able to pass a criminal background check and RMV check when overseeing a valet operation.
 
Possess organizational skills.
 
Availability to work a flexible schedule including nights, weekends, and holidays.
 
Language Skills: Proficient in English both verbally and written.
 
Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware.
 #VPNENewBiz
 
VPNE is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Parking/Transportation General Manager

Position Summary
 
As a member of VPNE’s growing transportation division, the role of the Non-CDL Shuttle Driver is to safely transport employees and customers from parking facilities to their designated areas. The CDL Shuttle Driver will always provide exceptional service and safety and ensure the vehicle is cleaned and maintained and meets company standards and brand representation.
 
Hours: Mon - Fri 4 PM - 830 PM
 
Responsibilities
 
Maintain safety standards at all times while transporting employees to their designated areas.
 
Ensure the vehicle meets all safety requirements and update the maintenance schedule.
 
Follow all traffic signs/laws and maintain posted speed limits.
 
Ensure all passengers are authorized to board the Shuttle.
 
Maintain a set schedule to ensure delays are at a minimum.
 
Ensure each passenger has a positive experience and that any issues are resolved or escalated to a member of authority promptly.
 
Extend the Exceptional Care philosophy at all times.
 
Inform and relay all necessary information, concisely and professionally, to Managers and passengers, whether in person or via Shuttle radio.
 
Years of Experience: Entry Level
 
Language Skills: Proficient in English, both verbally and written
 
Education Requirements: High School Diploma/GED
 
Licenses required: Driver's License
 
Certificates required: Updated DOT Medical Clearance Card; DPU Certification
 
Requirements: 
Be able to sit for long periods
 
Be able to walk short distances
 
Possess the manual dexterity to operate a Shuttle bus safely
 
Strong sense of customer service
 
Ability to lift a minimum of 50 pounds
 
Be at least 18 years of age
 
Be able and willing to smile during every customer interaction with passengers
 
Maintain uniform standards while around the account
 
Be able to pass a criminal background check and drug test
 
Driving record must meet company standards
 
Ability to successfully pass company-issued driving test
 
Ability to create relationships with customers.
 
Time management & problem-solving skills
 
#VPNEShuttle343

Non CDL Shuttle Driver - Waltham

Join VPNE and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VPNE

About Company

Parking/Transportation General Manager

Non CDL Shuttle Driver - Waltham