Qureos Mentor

VPNE

Position Summary
 
The Dispatcher schedules and notifies operators and drivers to service vehicles that carry passengers. At the end of each shift, the Dispatcher prepares a detailed report on all activities occurring during their shift using the records, logs, and schedules of calls received during the transition.
 
Responsibilities
 
Dispatch Operators and Drivers
 
Assign transportation services
 
Assign stand-by or extra-board operators in the event of operator absences, increased service volumes, or to minimize service disruptions because of traffic, vehicle malfunctions, operator problems, and emergencies
 
Assign vehicles considering preventive maintenance schedules and capacity needs.
 
Monitor operators and trip status, adjusting and reassignments as necessary to ensure on-time performance.
 
Maintain Detailed Logs
 
Maintain an attendance log for operators and other appropriate staff
 
Maintain check-out records
 
Maintain scheduling and performance data in the event of real-time operations
 
Accurately and appropriately document daily activities related to service
 
Customer Service
 
Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary
 
Communicate effectively with operations staff regarding scheduling or passenger issues.
 
Maintain a professional demeanor and appearance.
 
Managing Staff
 
Effectively direct employees in the performance of their duties
 
Report any staff issues to Shuttle Operations Manager
 
Perform other duties as assigned to ensure the efficient operation of the department.
 
Years of Experience: Minimum of 1 year of relevant experience within the transportation industry
 
Language Skills: Proficient in English both verbally and written
 
Requirements: 
Excellent communication skills with the ability to adapt to changing situations and listen to feedback
 
Proven customer service and interpersonal skills
 
Attention to detail
 
Demonstrate poise, tact, and diplomacy and have sound judgment and discretion.
 
Excellent verbal and written communication skills
 
Organizational and time management skills
 
General knowledge of Windows-based computer operating systems and Microsoft Office
 
Able to work as a member of the team
 
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
 
Ability to adapt and remain flexible in a fast-paced environment
 
Ready to use a multi-line phone system and handle multiple tasks concurrently
 
Travel requirement outside of the immediate area (as a percent) &lt; 5%
 
VPNE is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Garage Dispatcher

Position Summary
 
As a member of VPNE’s growing transportation division, the role of the Non-CDL Shuttle Driver is to safely transport employees and customers from parking facilities to their designated areas. The CDL Shuttle Driver will always provide exceptional service and safety and ensure the vehicle is cleaned and maintained and meets company standards and brand representation.
 
Hours: Mon - Fri 4 PM - 830 PM
 
Responsibilities
 
Maintain safety standards at all times while transporting employees to their designated areas.
 
Ensure the vehicle meets all safety requirements and update the maintenance schedule.
 
Follow all traffic signs/laws and maintain posted speed limits.
 
Ensure all passengers are authorized to board the Shuttle.
 
Maintain a set schedule to ensure delays are at a minimum.
 
Ensure each passenger has a positive experience and that any issues are resolved or escalated to a member of authority promptly.
 
Extend the Exceptional Care philosophy at all times.
 
Inform and relay all necessary information, concisely and professionally, to Managers and passengers, whether in person or via Shuttle radio.
 
Years of Experience: Entry Level
 
Language Skills: Proficient in English, both verbally and written
 
Education Requirements: High School Diploma/GED
 
Licenses required: Driver's License
 
Certificates required: Updated DOT Medical Clearance Card; DPU Certification
 
Requirements: 
Be able to sit for long periods
 
Be able to walk short distances
 
Possess the manual dexterity to operate a Shuttle bus safely
 
Strong sense of customer service
 
Ability to lift a minimum of 50 pounds
 
Be at least 18 years of age
 
Be able and willing to smile during every customer interaction with passengers
 
Maintain uniform standards while around the account
 
Be able to pass a criminal background check and drug test
 
Driving record must meet company standards
 
Ability to successfully pass company-issued driving test
 
Ability to create relationships with customers.
 
Time management & problem-solving skills
 
#VPNEShuttle343

Non CDL Shuttle Driver - Waltham

Join VPNE and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VPNE

About Company

Garage Dispatcher

Non CDL Shuttle Driver - Waltham