Qureos Mentor

VXI Global Solutions

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The position is responsible for managing day-to-day operations and execution of programs. It involves supervising multiple Senior/Team Leads (4&ndash;8 direct reports) and ensuring operational performance, client satisfaction, and achievement of program metrics. Depending on the program size, the role may oversee a single Line of Business (LOB) or multiple programs.
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  <strong>
   Key Responsibilities:
  </strong>
 </p>
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  <strong>
   1. Analysis
  </strong>
 </p>
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  Manages call center operations by reviewing and analyzing reports, records, and data to ensure that quality, efficiency, and productivity standards/targets are met. Metrics may vary as per client directives and are outlined in Operations Performance Expectations.
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  <strong>
   2. Reporting
  </strong>
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  Analyzes reports from multiple sources (client-based or internally generated). Attention to detail is crucial, and the role holds Operations or other departments accountable for necessary improvements. Responsible for delivering reports to both external clients and internal business leaders.
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  <strong>
   3. Goal-Setting
  </strong>
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  Sets operational goals and business objectives. Translates these into actionable items across all levels&mdash;from Group/Shift Managers to Team Managers. Includes setting or recommending topics for pre-/post-shift meetings, discussing goals, trends, action plans, and conducting comprehension checks.
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   4. Strategy Development
  </strong>
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  Supports the Operations Director in formulating long-term sales and quality strategies based on continuous needs assessment and feedback from Operations and Quality Monitoring processes.
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  <strong>
   5. Process Monitoring
  </strong>
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  Monitors calls and provides feedback using approved processes and tools (e.g., Tri-Level Coaching, Call Observation/Looping Forms) to Operations Managers, Group Managers, and Team Managers.
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  <strong>
   6. Discipline &amp; Compliance
  </strong>
 </p>
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  Ensures strict adherence to company processes and policies. May initiate corrective actions for performance gaps and analyze trend data to coach Group and Team Managers accordingly. Involves managing programs like A-Bay and implementing Performance Improvement Plans.
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  <strong>
   7. Communication
  </strong>
 </p>
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  Effectively communicates program updates and strategic plans to the Operations Manager and broader operations team. Updates may include leadership changes, sales strategies, business announcements, and HR policies. Requires a sound understanding of the overall business and company-related developments.
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  <strong>
   8. Client Interfacing
  </strong>
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  Maintains regular interactions with clients in coordination with Client Services and the Operations Director. Engagements include call calibrations, performance reviews, and daily summaries. Meeting client deadlines is critical.
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  <strong>
   9. Performance Management
  </strong>
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  Assists in conducting performance reviews, identifies root causes of performance gaps, and recommends actionable improvement plans. Focuses on key metrics such as Close Rate, Advance Product Take Rate, Package Penetration, AHT, and Quality. Reviews are conducted through scorecards or one-on-one sessions as needed.
 </p>
</div>


BPO-Operations Manager (Healthcare)

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
An HR Generalist handles a wide range of human resources tasks within an organization. They are often involved in recruiting, employee relations, performance management, and benefits administration. This role acts as a bridge between management and employees, ensuring company policies are followed and a positive work environment is maintained.<br>
<br>
<b>Key Responsibilities</b><br>
<ul><li><b>
Recruitment and Onboarding:</b> This includes sourcing, screening, and interviewing candidates. Once a new hire is selected, the HR Generalist manages the onboarding process, which involves preparing paperwork, conducting orientation, and ensuring a smooth transition into the company.</li><li><b>
Employee Relations:</b> They serve as the first point of contact for employee inquiries and concerns, resolving issues and mediating disputes. This often involves interpreting and enforcing company policies and labor laws.</li><li><b>
Performance Management:</b> HR Generalists assist managers with performance reviews, create performance improvement plans, and handle disciplinary actions when necessary.</li><li><b>
Benefits and Compensation:</b> They may administer employee benefits programs, such as health insurance and retirement plans, and assist with payroll and compensation matters.</li><li><b>
Training and Development:</b> They might identify training needs and coordinate workshops or training sessions to help employees develop new skills.</li><li><b>
Compliance:</b> A crucial part of the job is ensuring the organization complies with all federal, state, and local labor laws and regulations.</li></ul><br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: HR Generalist</div><div>
Req Id: R25_04097</div><div>
Posted At: Tue Aug 19 2025 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Human Resources</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Cairo, Egypt</div></div></div>

HR Generalist

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
A Facility Management Supervisor is a key role responsible for the day-to-day operations, maintenance, and oversight of a building, campus, or other facility. This position combines hands-on technical knowledge with strong leadership and administrative skills.<br>
<br>
Here is a breakdown of the typical components of a Facility Management Supervisor job description:<br>
<br>
<b>Job Summary</b><br>
<br>
The core function of the role is to ensure that a facility is safe, functional, and well-maintained. This involves supervising staff, managing contracts, enforcing safety regulations, and coordinating repairs and projects to meet the organization's needs.<br>
<br>
<b>Key Responsibilities</b><br>
<ul><li><b>
Supervision and Leadership:</b><br>
<ul><li>
Direct and manage a team of maintenance, custodial, and other facility staff.</li><li>
Coordinate work assignments, set priorities, and ensure tasks are completed efficiently.</li><li>
Train new employees and provide ongoing coaching and performance evaluations.</li><li>
Foster a safe and ethical work environment.</li></ul></li><li><b>
Maintenance and Operations:</b><br>
<ul><li>
Oversee the daily maintenance and repair of all building systems, including HVAC, plumbing, electrical, and security.</li><li>
Develop and implement preventative maintenance programs to extend the life of equipment and prevent costly breakdowns.</li><li>
Conduct regular inspections of the facility to identify and address issues.</li><li>
Respond promptly to facility-related emergencies and troubleshoot problems.</li></ul></li><li><b>
Administrative and Financial:</b><br>
<ul><li>
Manage and prepare the facility management budget, tracking expenses and handling accounts payable.</li><li>
Administer and oversee contracts with external vendors for services like cleaning, security, or specialized repairs.</li><li>
Maintain accurate records of maintenance activities, inspections, and expenses.</li><li>
Prepare reports for management on facility performance and project status.</li></ul></li><li><b>
Project Management:</b><br>
<ul><li>
Plan and oversee facility improvement projects, renovations, and new installations.</li><li>
Coordinate with architects, designers, and engineers as needed.</li><li>
Develop cost estimates and timelines for projects.</li></ul></li><li><b>
Safety and Compliance:</b><br>
<ul><li>
Ensure all facility operations comply with local, state, and federal health, safety, and environmental regulations.</li><li>
Enforce safety protocols and conduct safety training for staff.</li><li>
Participate in emergency planning and drills.</li></ul></li></ul><br>
<b>
Required Qualifications</b><br>
<ul><li><b>
Education:</b> A bachelor's degree in facilities management, engineering, business administration, or a related field is often preferred.</li><li><b>
Experience:</b> Several years of progressive experience in facilities management or a related supervisory role is typically required.</li><li><b>
Skills:</b><br>
<ul><li>
Strong knowledge of building systems and maintenance practices.</li><li>
Excellent leadership, communication, and interpersonal skills.</li><li>
Proficiency in project management and budget management.</li><li>
Ability to solve problems and make decisions under pressure.</li><li>
Familiarity with facility management software (CMMS).</li></ul></li></ul><br>
The specific duties may vary depending on the size and type of facility, such as a school, hospital, warehouse, or corporate office. In many organizations, the Facility Supervisor reports to a higher-level Facility Manager.<br>
<br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: Facility Management Supervisor</div><div>
Req Id: R25_04154</div><div>
Posted At: Tue Aug 19 2025 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Management | Administrative</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Cairo, Egypt</div></div></div>

Facility Management Supervisor

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
<b>Customer Service Responsibilities list:</b><br>
<ul><li>
Manage large amounts of incoming phone calls</li><li>
Generate sales leads</li><li>
Identify and assess customers' needs to achieve satisfaction</li><li>
Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>
Provide accurate, valid and complete information by using the right methods/tools</li><li>
Meet personal/customer service team sales targets and call handling quotas</li><li>
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>
Keep records of customer interactions, process customer accounts and file documents</li><li>
Follow communication procedures, guidelines and policies</li><li>
Take the extra mile to engage customers</li></ul><b>
Requirements and skills</b><br>
<ul><li>
Proven customer support experience or experience as a Client Service Representative</li><li>
Track record of over-achieving quota</li><li>
Strong phone contact handling skills and active listening</li><li>
Familiarity with CRM systems and practices</li><li>
Customer orientation and ability to adapt/respond to different types of characters</li><li>
Excellent communication and presentation skills</li><li>
Ability to multi-task, prioritize, and manage time effectively</li><li>
High school diploma</li></ul><br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: English Speakers PP</div><div>
Req Id: R25_00741</div><div>
Posted At: Tue Aug 19 2025 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Communications</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Cairo, Egypt</div></div></div>

English Speakers PP

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
A team leader is responsible for guiding and motivating a group of people to achieve a common goal. They provide direction, set clear expectations, and serve as a point of contact for their team. A key part of the role is fostering a positive and collaborative work environment.<br>
<br>
Here is a more detailed breakdown of the responsibilities often associated with a team leader:<br>
<ul><li><b>
Guidance and Support:</b> They mentor team members, offer constructive feedback, and help them develop their skills.</li><li><b>
Task Management:</b> They plan and assign tasks, monitor progress, and ensure deadlines are met.</li><li><b>
Communication:</b> They act as a liaison between the team and upper management, communicating project updates, successes, and challenges.</li><li><b>
Problem-Solving:</b> They help the team overcome obstacles and resolve conflicts in a fair and efficient manner.</li><li><b>
Performance Evaluation:</b> They often conduct performance reviews and provide recognition for team achievements.</li></ul><br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: Team leader</div><div>
Req Id: R25_03430</div><div>
Posted At: Tue Aug 12 2025 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Full Time</div></div><div></div><div><div>
Cairo, Egypt</div></div></div>

Team leader

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
A team leader is responsible for guiding and motivating a group of people to achieve a common goal. They provide direction, set clear expectations, and serve as a point of contact for their team. A key part of the role is fostering a positive and collaborative work environment.<br>
<br>
Here is a more detailed breakdown of the responsibilities often associated with a team leader:<br>
<ul><li><b>
Guidance and Support:</b> They mentor team members, offer constructive feedback, and help them develop their skills.</li><li><b>
Task Management:</b> They plan and assign tasks, monitor progress, and ensure deadlines are met.</li><li><b>
Communication:</b> They act as a liaison between the team and upper management, communicating project updates, successes, and challenges.</li><li><b>
Problem-Solving:</b> They help the team overcome obstacles and resolve conflicts in a fair and efficient manner.</li><li><b>
Performance Evaluation:</b> They often conduct performance reviews and provide recognition for team achievements.</li></ul><br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: CSA Team Leader English</div><div>
Req Id: R25_03844</div><div>
Posted At: Tue Aug 12 2025 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Management</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Cairo, Egypt</div></div></div>

CSA Team Leader English

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
An <b>Operations Manager</b> is responsible for overseeing the daily functions of an organization to ensure efficiency and productivity. They manage the processes of a company and are a key part of the senior management team.<br>
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<b>Key Responsibilities</b><br>
<ul><li><b>
Strategic Planning:</b> An Operations Manager develops and implements strategies to optimize operational efficiency and effectiveness. This includes forecasting resource needs, setting performance goals, and planning for future growth.</li><li><b>
Team Leadership:</b> They lead, motivate, and manage a team of employees. This involves hiring, training, and providing ongoing coaching to ensure the team meets its objectives.</li><li><b>
Process Improvement:</b> A core duty is to analyze existing operational processes and identify areas for improvement. They implement new systems and technologies to enhance productivity, reduce costs, and improve quality.</li><li><b>
Budget Management:</b> They are responsible for creating and managing the operations budget, monitoring expenditures, and ensuring all operations run within the allocated financial limits.</li><li><b>
Quality Control:</b> Operations Managers ensure that products or services meet quality standards and customer expectations. They implement quality assurance programs and procedures to maintain consistency.</li><li><b>
Logistics and Supply Chain Management:</b> In many roles, they oversee the entire supply chain, including procurement, inventory management, and distribution to ensure a smooth flow of goods and services.</li></ul><br>
<b>
Skills and Qualifications</b><br>
<ul><li><b>
Experience:</b> A strong background in a similar role, often with several years of experience in management.</li><li><b>
Education:</b> A bachelor's degree in business administration, operations management, or a related field is typically required. An MBA can be a significant advantage.</li><li><b>
Technical Skills:</b> Proficiency in project management software, data analysis, and relevant industry-specific tools.</li><li><b>
Soft Skills:</b> Excellent leadership, communication, and problem-solving skills are essential. They must be able to work under pressure and make sound decisions.</li></ul><br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: CSA Ops Manager</div><div>
Req Id: R25_04150</div><div>
Posted At: Tue Aug 12 2025 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Management</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Cairo, Egypt</div></div></div>

CSA Ops Manager

Join VXI Global Solutions and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.