Qureos Mentor

VyStar Credit Union

<div>At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Senior Commercial Banker
ACCOUNTABILITY STATEMENT
 
 
The Senior Commercial Banker (SCRB) will be responsible for identifying, soliciting, developing, servicing, and expanding larger commercial relationships within an assigned geographic region or market through prospecting, cross-selling, relationship-management efforts, and excellent member service. This will include sourcing and managing complex commercial loan relationships for business and commercial entities with revenues greater than $5 million and commercial lending needs greater than $2 million, while cross-selling additional products and services, and successfully transferring smaller relationships to a Banker. The position requires significant outside business development and relationship management activities. The Senior Commercial Banker will be responsible for professionally handling services inquiries and referrals from existing members, non-members, and internal and external sources. This position receives minimal supervision with daily responsibilities and is expected to independently resolve problems or situations relating to business/commercial members within assigned portfolio, following established policies and procedures while meeting all goals and objectives. In addition, the Senior Commercial Banker will mentor, coach, and develop Commercial Bankers and Business Bankers in the department as well as actively participate in any applicable training efforts.
ESSENTIAL JOB FUNCTIONS<ul><li>
Build and deepen relationships with new and existing commercial/business members with revenues greater than $5 million and commercial lending needs $2 million.</li><li>
Achieve individual quarterly/annual production and growth goals of both business loans and deposits to ensure VyStar meets its overall financial goals and objectives.</li><li>
Actively mentor, coach, and develop Commercial and Business Relationship Bankers and within the department while achieving and exceeding all personal goals and objectives.</li><li>
Maintain an advanced understanding of all business credit facilities including but not limited to: Commercial Real Estate (CRE), Construction &amp; Development (C&amp;D), Business Lines of Credit, business equipment/vehicle loans, and unsecured financing options.</li><li>
Actively participate and contribute to any training and product knowledge conference calls, sessions, or meetings.</li><li>
Effectively negotiate terms and conditions of commercial/business loans with existing and potential members.</li><li>
Review businesses financial statements, tax returns and supporting documentation, and properly package loan requests for underwriting.</li><li>
Assume responsibility for proper documentation and data integrity throughout the loan origination, annual review and renewal process.</li><li>
Actively develop and execute outbound calling strategies to successfully acquire, manage and grow profitable business relationships.</li><li>
Collaborate with Commercial and Business Relationship Bankers, and branch colleagues to support and drive business membership growth.</li><li>
Remain informed of VyStar&rsquo;s credit standards, pricing structure, loan policies and procedures, member service practices and other information fundamental to the successful execution of the Commercial Banker job duties and responsibilities.</li><li>
Accurately and consistently monitor, maintain, and update sales activity, pipeline, and other pertinent information using the VyStar&rsquo;s contact management system.</li><li>
Represent VyStar in the community by actively participating in civic affairs and local and professional organizations to identify and develop new clients and enhance the credit union&rsquo;s image and commitment to the local community.</li><li>
Effectively interact with Commercial Services portfolio management, credit underwriting and servicing departments to efficiently process loan requests, renewals, and any other credit related activities.</li><li>
Actively call on existing business members within assigned portfolio to ensure that members&rsquo; needs are being met, and appropriate solutions are presented.</li><li>
Keep abreast of changing business and economic developments which impact the loan portfolio, its profitability, and VyStar in general.</li><li>
Maintain an in-depth knowledge of VyStar&rsquo;s business services products and services.</li><li>
Effectively handle incoming business services inquires and referrals from branches, call center and other internal partners.</li><li>
Leverage problem-solving and strong communication skills to resolve business member issues and disputes.</li><li>
Present a professional, friendly, and helpful appearance with every interaction as a representative of VyStar and the Business Services team.</li><li>
Adhere to VyStar Credit Union and departmental policies and procedures with regards to attendance, daily schedules, action items, and reporting requirements.</li><li>
Perform other essential job-related duties as assigned by Chief Business Services Officer or VP Business Banking Sales.</li><li>
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.</li></ul>
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:<ul><li>
Focus - Focus your full attention by carefully listening to and observing client or member.</li><li>
Connect - Consistently be friendly and approachable. Demonstrate your care.</li><li>
Understand - Listen empathetically and ask questions (70%/30% rule).</li><li>
Counsel - Recommend solutions based on your member&rsquo;s needs and objectives.</li><li>
Advance - Ensure that member&rsquo;s expectations were exceeded.</li><li>
Verify necessary follow-up actions.</li></ul>
JOB KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>
Minimum ten (10) years lending experience in business or commercial credit.</li><li>
Minimum ten (10) years of experience in business services or business/commercial banking with proven success in establishing new customers/members, loan/deposit growth, and the ability to deliver results.</li><li>
Must have an advanced understanding of business/commercial credit, deposit, and related products and services.</li><li>
Must have an advanced understanding of business/personal financial statements and tax returns to identify credit worthiness and identifying risk potential.</li><li>
Must have an advanced understanding of financial analysis including cash flow, profitability, liquidity, leverage, and solvency.</li><li>
Demonstrated ability to successfully structure complex credit requests that minimize risk while providing member value.</li><li>
Work requires a broad level of professional experience in commercial lending to include thorough knowledge of commercial underwriting, servicing and portfolio management.</li><li>
Proven track record of success and skills in developing new clients and business, including pro-active prospecting, sourcing and networking.</li><li>
Excellent verbal and written communication and negotiation skills.</li><li>
Must be a highly motivated, detail oriented, able to multi-task and work in a fast-paced environment.</li><li>
Aptitude to source and build new business relationships.</li><li>
Proficiency with Microsoft products including Word, Excel, PowerPoint, and Outlook.</li></ul>
EDUCATION<ul><li>
Required: Bachelor&rsquo;s Degree or higher</li><li>
Required: Formal business/commercial credit training</li></ul>
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources</div>

Senior Commercial Banker

<div>At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.<ul><li>SELECTION PROCESS:</li></ul>
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT 
 
The Relationship Specialist's responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship-building position must be able to describe VyStar Credit Union&rsquo;s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.
ESSENTIAL RESPONSIBILITIES<ul><li>
Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.</li><li>
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.</li><li>
Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.</li><li>
Handle personal and business account transactions, open accounts, and process various types of loan applications.</li><li>
Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.</li><li>
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.</li><li>
Support and participate in all Credit Union initiatives and campaigns.</li><li>
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.</li><li>
Work with relative independence to accomplish tasks.</li><li>
Exhibit a high degree of integrity, trustworthiness, and professionalism always.</li><li>
Exude a positive and professional attitude with members and partners consistently.</li><li>
Resolve member problems independently, seeking to find ways to a &ldquo;yes&rdquo; whenever possible, and escalating more complex concerns.</li><li>
Embrace VyStar&rsquo;s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.</li><li>
Actively lead by example through community service supporting the VyStar brand.</li><li>
Utilize excellent verbal and written communication skills.</li><li>
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.</li><li>
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union&rsquo;s products and services, resulting in booked sales.</li><li>
Address and overcome objections effectively while educating members about the wide array of offerings available.</li><li>
Perform other duties as assigned.</li><li>
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.</li></ul>
JOB QUALIFICATIONS
EDUCATION<ul><li>
High School Diploma/GED is required.</li><li>
Associate&rsquo;s degree is preferred.</li></ul>
EXPERIENCE<ul><li>
Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>
Ability to process accurate transactions and requests.</li><li>
Must possess and utilize excellent listening skills, verbal, and written communications skills.
</li><li>Proficient in the use of the Internet and Microsoft Office.</li><li>
Must have an outgoing personality and a strong desire to help people.</li><li>
Must be professional in appearance and attitude.</li><li>
Must be able to handle many tasks in a fast-paced environment.</li><li>
Must possess strong critical thinking and decision-making abilities.</li><li>
Strong communication skills and a genuine passion for sales are essential for success in this role.</li><li>
May stand throughout entire shift in order to assist members or other staff.</li></ul>
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
ADDITIONAL JOB DESCRIPTION
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.<ul><li>
Focus Focus your full attention by carefully listening to and observing your client or member.</li><li>
Connect Consistently be friendly and approachable. Demonstrate you care.</li><li>
Understand Listen empathetically and ask questions. (70%/30%)</li><li>
Counsel Recommend solutions based on your client&rsquo;s or member&rsquo;s needs and objectives.</li><li>
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.</li></ul>
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources</div>

Relationship Specialist

<div>
 At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
 
 
 We encourage you to become a part of VyStar Credit Union's family of employees.
 
 
 SVP, Talent Management &amp; Employee Relations
 
 
 ACCOUNTABILITY STATEMENT
 
 
 Partnering with the Senior Team, the SVP, Talent Management &amp; Employee Relations will develop and execute best in class HR human capital solutions including organization design and effectiveness, succession planning, performance management, compensation reviews, talent acquisition, college relations recruiting, employee engagement, data analytics reporting, and merger and acquisitions to optimize business performance and ensure alignment with VyStar?s long-term objectives..
 
 
 Providing advice and counsel regarding the people operations of the business, the implementation of standard methodologies and strategic initiatives related to human capital initiatives and programs, the SVP, Talent Management &amp; Employee Relations will bring the organization together through thoughtful communication and diplomacy to ensure VyStar Credit Union?s values and cultural standards are upheld.
 
 
 
 Essential Responsibilities
 
 
 
 <ul>
 <li>
 Executive/strategic business partner to the CEO, CHRO and the Senior Leadership team, serving as trusted advisor to leaders and employees. Assert leadership to drive alignment among HR and business leaders and exhibit managerial courage in bringing the right people together on the right topics needed to drive the business forward in a unified fashion.
 </li>
 <li>
 Articulate business strategies through people, structure, capabilities, roles &amp; responsibilities. Align all the disciplines of HR, including compensation, benefits, internal communications, HRIS and HR Business Partners to deliver on an employee value proposition that supports the business strategy. Streamline HR processes to enable organizational adoption and quality execution of the fundamentals.
 </li>
 <li>
 Develop HR plans and strategies that support and communicate the achievement of the overall company business goals and objectives.
 </li>
 <li>
 Function as a strategic business advisor to the executive/senior management of each business unit or specialty group regarding key organizational management and business issues.
 </li>
 <li>
 Develop comprehensive strategic recruiting and retention plans to meet VyStar Credit Unions hiring requirements in a timely manner. Provide leadership in the critical area of recruitment by developing the most creative and cost-effective ways of generating high-quality candidates in the marketplace and getting them to our company. Develop long-term relationships with organizations and individuals that will enhance the talent pipeline flow toward the company.
 </li>
 <li>
 Consulting with the leadership team, understand and develop individualized succession planning processes to ensure the company has a comprehensive business continuity people plan and employee career development plan.
 </li>
 <li>
 Collaborating with the Total Reward organization, support the implementation and execution of comprehensive compensation and benefit plans that are competitive and cost effective for the company.
 </li>
 <li>
 Participates in job analyses to establish the specific requirements of individual jobs within each department for the creation of job descriptions. Advise employee, management and potential employees on benefit programs including medical, dental, life, and disability insurance, supplemental medical, 401(k) plan, Paid Time Off (PTO).
 </li>
 <li>
 Develop and maintain an objective employee relations process that ensures consistent experience for all employees that is aligned with VyStar Credit Union?s culture of belonging. Lead investigations as needed to uncover and resolve concerns within the workplace. Responsible for advising management to ensure company compliance with all federal, state and local laws related to employee benefits, compensation, employment and training.
 </li>
 <li>
 Guide managers and employees in resolving employee relations and performance management issues by providing an effective procedure that enables coaching and effective conflict resolution.
 </li>
 <li>
 Develop and deliver/rollout corporate messaging through various communication vehicles/tools that effectively articulate company strategy encouraging employee engagement and driving desired performance.
 </li>
 <li>
 Act as an employee champion and change agent by anticipating HR-related needs and delivering value added services for the benefit of all employees.
 </li>
 <li>
 Support VyStar Credit Union?s Student and College Program by developing long term relationships with the high schools, colleges and universities and building a recruiting process that will enable VyStar to hire interns, direct hires, and management development program participants.
 </li>
 <li>
 Develop and lead the overall strategy for talent management processes including leading organization design and effectiveness efforts, succession planning, and management development programs.
 </li>
 <li>
 Work with the Training and Development Department to develop a highly effective orientation program that emphasizes the critical importance and VyStar?s core values and welcoming and integrating new employees into the corporate culture (with emphasis on corporate culture, mission and company policies).
 </li>
 <li>
 Work with the Training and Development Department to coordinate job training with supervisor to ensure beneficial starting experience for new employees.
 </li>
 <li>
 Develop and implement key human resources metrics (KPIs) to drive performance and problem solving.
 </li>
 <li>
 All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
 
 
 </li>
 </ul>
 Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
 
 
 <ul>
 <li>
 Focus Focus your full attention by carefully listening to and observing your client or member.
 </li>
 <li>
 Connect Consistently be friendly and approachable. Demonstrate you care.
 </li>
 <li>
 Understand Listen empathetically and ask questions. (70%/30%)
 </li>
 <li>
 Counsel Recommend solutions based on your client?s or member?s needs and objectives.
 </li>
 <li>
 Advance Ensure that member's expectations were exceeded.
 
 
 </li>
 </ul>
 Verify necessary follow-up action.
 
 
 
 Job Qualifications
 
 
 
 
 EDUCATION
 
 
 
 <ul>
 <li>
 Bachelor?s degree in HR or business-related field. Formal education may be substituted with extensive work experience.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 10+ years of business and HR leadership within world-class multi-location organizations.
 </li>
 <li>
 Experience in leading human resources at a high-growth, mid- to large-size, financial services organization.
 </li>
 <li>
 Prior experience in coaching and developing a company?s CEO and senior leadership team, as well as in partnering with and influencing a company?s board of directors.
 
 
 </li>
 </ul>
 
 Knowledge, Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Strength in leading and developing senior leaders inside and outside HR
 </li>
 <li>
 Prior experience in coaching and developing a company?s CEO and senior leadership team, as well as in partnering with and influencing a company?s board of directors.
 </li>
 <li>
 The ability to become a trusted advisor to members of the executive team and the tools to drive the effectiveness of the top leaders.
 </li>
 <li>
 Strong proven experience in leading change and the diversity and inclusion programs.
 </li>
 <li>
 A strong mix of business skills, employee experience, program management and project management.
 </li>
 <li>
 Expertise across a variety of human resources disciplines including but not limited to; talent management, organization design, performance management, leadership development, change management, leadership, talent acquisition, training, HRIS, and compensation and benefits.
 </li>
 <li>
 Demonstrated accomplishment in meshing culture change initiatives with the strategic direction of the business.
 </li>
 <li>
 Experience participating in corporate strategic planning and executing HR strategic planning.
 </li>
 <li>
 Previous experience managing large budgets, working through RFP?s and vendor negotiations on behalf of the organization.
 </li>
 <li>
 Strong communication skills. Ability to coach, mentor and counsel team.
 </li>
 <li>
 Ability to influence and persuade cross functional teams.
 </li>
 <li>
 Microsoft Office, Word, Excel skills and using HRIS, Workday.
 
 
 </li>
 </ul>
 
 DISCLAIMERS AND WORK ENVIRONMENT
 
 
 
 Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
 
 
 The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
 
 
 
 VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
 
 
 
 
 No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
 
 
 
 Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
 
 
 Thank you again for your interest in this position!
 
 
 
 VyStar Credit Union Human Resources
 
</div>

SVP, Talent Management & Employee Relations

<div>At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.<ul><li>SELECTION PROCESS:</li></ul>
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT 
 
The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union&rsquo;s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.
ESSENTIAL RESPONSIBILITIES<ul><li>
Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.</li><li>
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.</li><li>
Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.</li><li>
Handle personal and business account transactions, open accounts, and process various types of loan applications.</li><li>
Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.</li><li>
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.</li><li>
Support and participate in all Credit Union initiatives and campaigns.</li><li>
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.</li><li>
Work with relative independence to accomplish tasks.</li><li>
Exhibit a high degree of integrity, trustworthiness, and professionalism always.</li><li>
Exude a positive and professional attitude with members and partners consistently.</li><li>
Resolve member problems independently, seeking to find ways to a &ldquo;yes&rdquo; whenever possible, and escalating more complex concerns.</li><li>
Embrace VyStar&rsquo;s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.</li><li>
Actively lead by example through community service supporting the VyStar brand.</li><li>
Utilize excellent verbal and written communication skills.</li><li>
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.</li><li>
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union&rsquo;s products and services, resulting in booked sales.</li><li>
Address and overcome objections effectively while educating members about the wide array of offerings available.</li><li>
Perform other duties as assigned.</li><li>
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.</li></ul>
JOB QUALIFICATIONS
EDUCATION<ul><li>
High School Diploma/GED is required.</li><li>
Associate&rsquo;s degree is preferred.</li></ul>
EXPERIENCE<ul><li>
Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>
Ability to process accurate transactions and requests.</li><li>
Must possess and utilize excellent listening skills, verbal, and written communications skills.
</li><li>Proficient in the use of the Internet and Microsoft Office.</li><li>
Must have an outgoing personality and a strong desire to help people.</li><li>
Must be professional in appearance and attitude.</li><li>
Must be able to handle many tasks in a fast-paced environment.</li><li>
Must possess strong critical thinking and decision-making abilities.</li><li>
Strong communication skills and a genuine passion for sales are essential for success in this role.</li><li>
May stand throughout entire shift in order to assist members or other staff.</li></ul>
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
ADDITIONAL JOB DESCRIPTION
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.<ul><li>
Focus Focus your full attention by carefully listening to and observing your client or member.</li><li>
Connect Consistently be friendly and approachable. Demonstrate you care.</li><li>
Understand Listen empathetically and ask questions. (70%/30%)</li><li>
Counsel Recommend solutions based on your client&rsquo;s or member&rsquo;s needs and objectives.</li><li>
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.</li></ul>
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources</div>

Relationship Specialist I

Join VyStar Credit Union and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VyStar Credit Union

About Company

Senior Commercial Banker

Senior Commercial Banker

Relationship Specialist

SVP, Talent Management & Employee Relations

Relationship Specialist I

Relationship Specialist I

Relationship Specialist I