Qureos Mentor

VyStar Credit Union

<div>At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.<ul><li>SELECTION PROCESS:</li></ul>
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT 
 
The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union&rsquo;s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.
ESSENTIAL RESPONSIBILITIES<ul><li>
Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.</li><li>
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.</li><li>
Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.</li><li>
Handle personal and business account transactions, open accounts, and process various types of loan applications.</li><li>
Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.</li><li>
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.</li><li>
Support and participate in all Credit Union initiatives and campaigns.</li><li>
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.</li><li>
Work with relative independence to accomplish tasks.</li><li>
Exhibit a high degree of integrity, trustworthiness, and professionalism always.</li><li>
Exude a positive and professional attitude with members and partners consistently.</li><li>
Resolve member problems independently, seeking to find ways to a &ldquo;yes&rdquo; whenever possible, and escalating more complex concerns.</li><li>
Embrace VyStar&rsquo;s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.</li><li>
Actively lead by example through community service supporting the VyStar brand.</li><li>
Utilize excellent verbal and written communication skills.</li><li>
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.</li><li>
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union&rsquo;s products and services, resulting in booked sales.</li><li>
Address and overcome objections effectively while educating members about the wide array of offerings available.</li><li>
Perform other duties as assigned.</li><li>
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.</li></ul>
JOB QUALIFICATIONS
EDUCATION<ul><li>
High School Diploma/GED is required.</li><li>
Associate&rsquo;s degree is preferred.</li></ul>
EXPERIENCE<ul><li>
Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>
Ability to process accurate transactions and requests.</li><li>
Must possess and utilize excellent listening skills, verbal, and written communications skills.
</li><li>Proficient in the use of the Internet and Microsoft Office.</li><li>
Must have an outgoing personality and a strong desire to help people.</li><li>
Must be professional in appearance and attitude.</li><li>
Must be able to handle many tasks in a fast-paced environment.</li><li>
Must possess strong critical thinking and decision-making abilities.</li><li>
Strong communication skills and a genuine passion for sales are essential for success in this role.</li><li>
May stand throughout entire shift in order to assist members or other staff.</li></ul>
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
ADDITIONAL JOB DESCRIPTION
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.<ul><li>
Focus Focus your full attention by carefully listening to and observing your client or member.</li><li>
Connect Consistently be friendly and approachable. Demonstrate you care.</li><li>
Understand Listen empathetically and ask questions. (70%/30%)</li><li>
Counsel Recommend solutions based on your client&rsquo;s or member&rsquo;s needs and objectives.</li><li>
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.</li></ul>
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources</div>

Relationship Specialist I

<div>
 At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
 
 
 We encourage you to become a part of VyStar Credit Union's family of employees.
 
 
 Mortgage Loan Closer
 
 
 ACCOUNTABILITY STATEMENT
 
 
 Prepare closing documents and packages for all mortgage programs. The incumbent ensures that the documents are prepared accurately, with attention to detail and in a timely manner as errors can be costly to VyStar, damage member relationships and public image. Coordinates closing through settlement agents and branches. Ensures funding documents are received and sends funds within set department standard timeframes. Completes a funding checklist to ensure funds are eligible for delivery to the title agent. Completes necessary functions within the LOS to ensure loans are boarded correctly.
 
 
 
 Essential Responsibilities
 
 
 
 <ul>
 <li>
 Manages active loan closing pipeline in accordance with regulatory guidelines and loan specific deadlines.
 </li>
 <li>
 Review title commitment and/or title search reports, homeowner insurance and closing conditions to ensure compliance with underwriting requirements.
 </li>
 <li>
 Coordinates the scheduling of all mortgage loan closings through title agents, attorneys, and Credit Union branches.
 </li>
 <li>
 Coordinates efforts with all Mortgage Fulfillment staff to meet closing deadlines and department goals
 </li>
 <li>
 Write closing instructions, prepare closing packages and submit to title agents, attorneys, Credit Union branches, and notary signing agents.
 </li>
 <li>
 Prepare and reconcile closing disclosures and verify all closing conditions have been satisfied to ensure proper lien position and comply with Fannie Mae and internal underwriting requirements.
 </li>
 <li>
 Accurately input all information into mortgage software system(s) to complete closing data.
 </li>
 <li>
 Deliver final closing disclosure and closing package timely to ensure compliance with CFPB, RESPA and Regulation Z requirements.
 </li>
 <li>
 Review executed documents and issue funding approval.
 </li>
 <li>
 Prepare loans for disbursement.
 </li>
 <li>
 Complete funding worksheet and distribute funds timely via wire transfer or transfer via internal software system.
 </li>
 <li>
 Receive inbound calls and make outbound calls to members and third parties, such as realtors, title agents and attorneys.
 </li>
 <li>
 Ensure all closings and fundings are completed in accordance with all applicable state and federal regulations.
 </li>
 <li>
 Fully documents loan to support Closer&rsquo;s actions for quality assurance.
 </li>
 <li>
 Responsible for knowing department goals as well as Credit Union goals and pro-actively works toward attainment of those goals
 </li>
 <li>
 Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with corporate defined values and ethics
 </li>
 <li>
 Identify and make recommendations to Senior Mortgage Loan Closer, Mortgage Closing Supervisor Mortgage Closing Manager and/or department Vice President regarding process improvements, quality service and increased efficiencies within the closing unit.
 </li>
 <li>
 Performs other duties as assigned
 </li>
 <li>
 All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
 
 
 </li>
 </ul>
 Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
 
 
 <ul>
 <li>
 Focus Focus your full attention by carefully listening to and observing your client or member.
 </li>
 <li>
 Connect Consistently be friendly and approachable. Demonstrate you care.
 </li>
 <li>
 Understand Listen empathetically and ask questions. (70%/30%)
 </li>
 <li>
 Counsel Recommend solutions based on your client&rsquo;s or member&rsquo;s needs and objectives.
 </li>
 <li>
 Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 
 EDUCATION
 
 
 
 <ul>
 <li>
 High School Diploma or GED is required
 </li>
 <li>
 Continuing education via local conferences and workshops is required for updates on federal regulations and secondary market requirements.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 A minimum of two years recent experience in a mortgage closing and consumer interaction position.
 
 
 </li>
 </ul>
 
 Knowledge, Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Computer literacy is required. Incumbent must have knowledge and experience in working with Microsoft Office applications.
 </li>
 <li>
 Applicant must have positive, well-developed communication skills, both written and verbal, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others.
 </li>
 <li>
 Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of &ldquo;people helping people&rdquo; and be able to communicate with members on all levels.
 </li>
 <li>
 Must be able to work independently on a very professional level.
 </li>
 <li>
 Familiarity with conventional and equity loan financing as well as the knowledge of all regulations governing mortgage lending is preferred.
 
 
 </li>
 </ul>
 
 DISCLAIMERS AND WORK ENVIRONMENT
 
 
 
 Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
 
 
 The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
 
 
 
 VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
 
 
 
 
 No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
 
 
 
 Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
 
 
 Thank you again for your interest in this position!
 
 
 
 VyStar Credit Union Human Resources
 
</div>

Mortgage Loan Closer

Join VyStar Credit Union and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VyStar Credit Union

About Company

Relationship Specialist I

Mortgage Loan Closer