Qureos Mentor

VyStar Credit Union

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 At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
 
 
 We encourage you to become a part of VyStar Credit Union's family of employees.
 
 
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 SELECTION PROCESS:
 
 
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 As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
 
 
 
 Accountability Statement
 
 
 The incumbent&rsquo;s primary function is to effectively use VyStar Excellence principles during telephone contact with members in the course of daily business. Thus, the incumbent must adhere to the Standards of Excellence and behaviors associated with VyStar Excellence. The incumbent is to integrate people, processes, and technology to enhance relationships with members to maximize the growth and market share of VyStar Credit Union. In the call center environment, the incumbent is expected to listen to members attentively, to determine their needs and to offer appropriate products and/or services to enhance the member experience. The incumbent in this position is accountable for offering products and services to deepen current relationships and improve the satisfaction and loyalty of credit union members. The incumbent is individually and collectively responsible for reaching department and corporate goals. The quality of the incumbent&rsquo;s calls will be closely monitored via a call recording system to ensure members are receiving quality service. The incumbent will make independent decisions that benefit the member and VyStar. The incumbent must be able to quickly adapt to changes and handle any additional assignments for the daily operation of the Call Center. This position has opportunities for advancement and pay increase through the completion of the Member Service and Loan Training Programs. The incumbent must demonstrate proficiency in handling all types of calls in addition to completing required Computer Based Training courses before being certified or qualified to apply for Level II.
 
 
 
 Essential Job Functions
 
 
 
 
 
 Shift:
 
 
 
 
 
 
 Must be flexible to work any day or shift between the hours of 7:00am - 7:00pm / Monday - Saturday.
 
 
 
 
 
 Contact Center Member Service Specialist
 
 
 
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 The incumbent&rsquo;s primary duty is to provide quality member services to our members by performing transactions that are requested by members or answering their questions, which may be related to Internet Banking, Magic*Touch, their account history or member service, loan, VyStar Investment Services products and/or VyStar Real Estate Services. Member Service transactions include but are not limited to fund transfer, wire transfer, Internet Banking PIN reset, stop payments, opening checking accounts, money market accounts, Certificate of Deposit accounts or other savings accounts, etc. The incumbent is expected to acquire extensive product knowledge of deposit products along with operational function of those products.
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 The incumbent is required to effectively offer loan related products such as GAP, IWS, Credit Life &amp; Disability Insurance in addition to VyStar Investment Services, VyStar Real Estate Services, other Savings Accounts, Checking Accounts, Money Market Accounts, IRA accounts, CDs, etc. based on our members&rsquo; needs. The incumbent is also required to offer loan products, such as auto loans, credit cards, large luxury items and mortgage products, which may be referred to the more experienced Call Center Member Relationship Specialist team.
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 The incumbent is expected to attain a firm knowledge of VyStar&rsquo;s products and services in addition to policies and procedures to effectively offer products based on our members&rsquo; needs. The incumbent is expected to adhere to the Standards of Excellence and behaviors associated with VyStar Excellence. Thus, the incumbent must exhibit courteous and professional telephone etiquette in all member contacts while conducting effective fact finding to understand the member&rsquo;s needs and issues and making independent and appropriate decisions in resolving members&rsquo; problems as well as in offering appropriate products. The incumbent must maintain confidentiality and integrity of information related to all member accounts.
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 The incumbent is also expected to attain proficiency in all available tools.
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 The incumbent in this position is to attain knowledge of Regulation CC, Regulation D, Regulation B and Regulation Z, Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Currency Transaction Report (CTR), etc.
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 If the incumbent is trained for originating loans, the incumbent is expected to offer loans whenever appropriate based on members&rsquo; needs and properly document credit applications and to process them in a timely manner.
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 The incumbent must provide the same professional and quality service to employees in other departments, other businesses and financial institutions based on the VyStar Excellence concept when working to resolve member problems.
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 The incumbent is accountable for departmental standards for productivity, quality of service, and schedule adherence, unscheduled leave occurrences, and late log-ins.
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 The incumbent must be familiarized with call recording technology in order to review calls rated by Quality Assurance representatives. Also, the incumbent is to learn how to review work schedules and to request vacation/sick leave request online through the Workforce Management system as well as to be familiar with the e-Time system.
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 Performs all other duties as assigned.
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 All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
 
 
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 Responsibilities
 
 
 
 Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:
 
 
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 Focus - Focus your full attention by carefully listening to and observing client or member.
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 Connect - Consistently be friendly and approachable. Demonstrate your care.
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 Understand - Listen empathetically and ask questions (70%/30% rule).
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 Counsel - Recommend solutions based on your member&rsquo;s needs and objectives.
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 Advance - Ensure that member&rsquo;s expectations were exceeded.
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 Verify necessary follow-up actions.
 
 
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 Qualifications
 
 
 
 
 EXPERIENCE
 
 
 
 A minimum of one year experience in a position of direct member/customer contact in financial institutions, especially in a call center environment, is preferred
 
 
 
 EDUCATION
 
 
 
 The minimum formal education required is a high school diploma or its equivalent.
 
 
 
 Knowledge, Skills, &amp; Abilities
 
 
 
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 The candidate for this position must have a personality that enjoys talking to members on the phone. Must possess excellent listening and comprehension skills with proper telephone etiquette. Having sales experience in the financial environment is preferred.
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 Also, having prior exposure to the lending process, familiarity with analyzing credit reports and exposure to interest computation methods is preferred.
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 Must have excellent verbal, written communication and telephone skills.
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 Must have accurate data entry skills and be proficient in PC skills including Microsoft Word, Outlook, Internet access, etc.
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 Must be able to communicate necessary information clearly.
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 Must be professional in appearance and attitude.
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 The candidate for this position may be tested for their effectiveness for providing excellent member service through the telephone, chat room and email during the hiring process.
 
 
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 DISCLAIMERS AND WORK ENVIRONMENT
 
 
 
 Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all-encompassing and are subject to change at any time by management.
 
 
 The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
 
 As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
 
 
 
 VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
 
 
 
 
 No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
 
 
 
 Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
 
 
 Thank you again for your interest in this position!
 
 
 
 VyStar Credit Union Human Resources
 
</div>

Contact Center Member Service Specialist (Location: Jacksonville, FL)

<div>At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Senior Systems Analyst
ACCOUNTABILITY STATEMENT Senior Systems Analyst will provide technical and project leadership in the support of a suite of application systems for key business areas through an understanding of system application knowledge and departmental business workflow. The candidate analyzes, designs, supports, and documents systems applications, serves as a technical subject matter expert by actively participating in the development of systems, configuration consultation, vendor evaluation, and problem resolution of multiple systems. The Senior Systems Analyst will provide project support through the design phase of systems development lifecycle, execute application configuration, and change control management for all supported applications. Under limited supervision, the candidate will design complex multi-system capabilities to meet the needs of the business, and makes recommendations in areas that require a high level of technical competency. The candidate must possess excellent diplomacy and communication skills as well as a strong desire to provide excellent customer service.
ESSENTIAL JOB FUNCTIONS<ul><li>
Analyzes business requirements, and updates and/or creates functional specifications for existing and new application systems to support and optimize Credit Union business processes.</li><li>
Perform system configuration for existing and new application systems supporting Credit Union business processes which are enterprise-wide in scope and large in complexity.</li><li>
Performs as a subject matter expert for at least two major Credit Union system (examples include but are not limited to the core financial systems, Internet Mobile Banking, lending applications, mortgage origination system, front-end applications, Enterprise Content Management, and Customer Relationship Management (CRM) system.</li><li>
Performs as a subject matter expert and assist in the cross-training of application and interfaces with department peers.</li><li>
Develops an understanding of internal and/or external customer business requirements.</li><li>
Assists in the research and design of tactical and strategic system solutions for business process and/or efficiency opportunities.</li><li>
Provides 3rd tier problem resolution assistance for system deficiencies or errors and coordinates the prompt diagnosis and resolution of application system issues that have an impact on the production environment and document management of the Credit Union business departments. Coordinates with the application vendor/development team to resolve problems and trouble tickets. Maintains application performance and integrity during ongoing development, modification and support processes. Works directly with the vendor to obtain package application support.</li><li>
Works with business operations analysts and the Quality Assurance team to assist in the development of departmental testing requirements for applications programs and coordinates completion of change management control processes related to the production and test environment. Investigates, implements, and maintains correction and lead recovery processes and activities for the application or data.</li><li>
Collaborates with the business operations analysts and technology teams in the development, testing and implementation of new applications, existing application upgrades and new application releases and participates in large group projects under the direction of an assigned Project Manager as appropriate. Works with analysts in supporting end-user requests, assists in change management controls of the production environment. Closely works with the Database Administrator building SQL scripts, maintaining application databases and recovery processes and activities for the application of data.</li><li>
There are periods when extended hours are required to meet deadlines, and when incumbent will be &ldquo;on call&rdquo; for system problems encountered at any time; 24 hour per day, 7 day per week.</li><li>
Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Information Technology team.</li><li>
Performs other duties as assigned.</li><li>
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.</li></ul>
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:<ul><li>
Focus - Focus your full attention by carefully listening to and observing client or member.</li><li>
Connect - Consistently be friendly and approachable. Demonstrate your care.</li><li>
Understand - Listen empathetically and ask questions (70%/30% rule).</li><li>
Counsel - Recommend solutions based on your member&rsquo;s needs and objectives.</li><li>
Advance - Ensure that member&rsquo;s expectations were exceeded.</li><li>
Verify necessary follow-up actions.</li></ul>
EDUCATION<ul><li>
Position requires a Bachelor&rsquo;s Degree in Computer Science, Management Information Systems (MIS) or other Information Systems related technical field, non-degree holders must possess a minimum of 6+ years of relevant experience.</li><li>
 Five 5+ years of experience in process/application design, or providing support on software development teams.</li></ul>
EXPERIENCE<ul><li>
5 + years&rsquo; experience in application development and/or system configuration support.</li><li>
Candidates must have experience designing and analyzing business processes, and creating flow models and diagrams in support of requirements and software development.</li><li>
Contributor to project implementations that utilized a formal project management methodology, quality assurance program, and SDLC, or applicable Agile methodology.</li><li>
Proficient knowledge of various applications, business operations and regulatory requirements.</li><li>
Strong understanding of software design, relational databases, knowledge of SQL and Stored Procedures. Microsoft SQL Server preferred.</li><li>
General knowledge of XML, Web Services, JavaScript, ASP and .Net technologies.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>
The candidate should possess strong interpersonal, organization, problem solving, conflict resolution, and negotiation skills.</li><li>
Ability to quickly grasp concepts, analyze data, and provide feedback to project teams.</li><li>
Ability to read, analyze, interpret, and apply common systems development requirements and design criteria.</li><li>
Structured Quality Assurance testing program development and ongoing process support in a systems environment.</li><li>
Experience with establishing technology guidelines based on best practices in enterprise application architecture and software development.</li><li>
Ability to lead technical and procedural standards (SDLC) for systems design, development, verification, and implementation.</li><li>
Multi-task and manage unstructured tasks within specific guidelines and time constraints.</li><li>
Must be highly motivated and organized.</li><li>
Familiarity with writing basic SQL scripts.</li><li>
Capable of performing application administration of system files, parameter settings, software configuration tables, and database edits.</li></ul>
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources</div>

Senior Systems Analyst

Join VyStar Credit Union and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VyStar Credit Union

About Company

Contact Center Member Service Specialist (Location: Jacksonville, FL)

Senior Systems Analyst