Abrar Admin

WEbook.com

<div><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p><p>
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.</p><h3 class="jobSectionHeader"><b>
Position Overview</b></h3><p>
The <b>Vice President of Experience</b> will lead the strategy and execution of exceptional customer experiences across all touchpoints, driving innovation, aligning cross-functional teams, and enhancing user satisfaction to solidify the company&rsquo;s position as a customer-centric digital leader.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities :</b></h3><h3 class="jobSectionHeader"><b>
Strategic Leadership</b></h3><ul>
<li>Drive the overall customer experience strategy and vision across all touchpoints</li>
<li>Lead experience transformation initiatives across the organization</li>
<li>Build and maintain relationships with key stakeholders</li>
<li>Develop and manage experience-related budgets and resources</li>
<li>Stay current with industry trends and best practices</li>
</ul><h3 class="jobSectionHeader"><b>Team Management</b></h3><ul>
<li>Lead and develop teams of designers, researchers, and journey specialists</li>
<li>Build, lead and scale customer support teams across multiple channels</li>
<li>Create and maintain customer service training programs</li>
<li>Develop and oversee customer research initiatives</li>
</ul><h3 class="jobSectionHeader"><b>Experience Framework &amp; Standards</b></h3><ul>
<li>Create and maintain a unified experience framework</li>
<li>Establish and track key experience metrics and KPIs</li>
<li>Create and maintain experience guidelines across platforms</li>
<li>Drive personalization strategies</li>
<li>Champion voice-of-customer programs</li>
</ul><h3 class="jobSectionHeader"><b>Customer Support Operations</b></h3><ul>
<li>Develop and manage customer care strategies</li>
<li>Establish customer service standards and policies</li>
<li>Monitor and improve customer satisfaction metrics</li>
<li>Create and maintain support documentation</li>
<li>Lead support innovation initiatives</li>
</ul><h3 class="jobSectionHeader"><b>Technical Implementation</b></h3><h3 class="jobSectionHeader"><b>
Support Tools &amp; Technologies</b></h3><ul>
<li>Design and deploy AI-powered chatbot solutions</li>
<li>Implement automated ticket routing systems</li>
<li>Develop self-service knowledge bases</li>
<li>Integrate omnichannel support platforms</li>
<li>Optimize CRM and help desk systems</li>
</ul><h3 class="jobSectionHeader"><b>Advanced Support Technologies</b></h3><ul>
<li>Create conversational AI strategies</li>
<li>Deploy intelligent virtual assistants</li>
<li>Implement sentiment analysis tools</li>
<li>Develop proactive support mechanisms</li>
<li>Integrate support analytics systems</li>
</ul><h3 class="jobSectionHeader"><b>Journey Mapping Expertise</b></h3><ul>
<li>Map and maintain B2B and B2C journey maps</li>
<li>Optimize touchpoints across customer journeys</li>
<li>Conduct multi-stakeholder journey orchestration</li>
<li>Implement journey analytics frameworks</li>
<li>Create experience flows and service blueprints</li>
</ul><h3 class="jobSectionHeader"><b>Cross-functional Collaboration</b></h3><ul>
<li>Partner with Product, Engineering, Marketing, and Operations</li>
<li>Align experience strategy with business objectives</li>
<li>Implement feedback loops across organization</li>
<li>Translate journey maps into business improvements</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
10+ years of experience in customer experience, user experience, or related field</li>
<li>5+ years of executive leadership experience managing cross-functional teams</li>
<li>Proven track record of implementing successful experience excellence strategies in digital products</li>
<li>Experience with experience measurement tools and methodologies</li>
<li>Strong background in user research, journey mapping, and service design</li>
<li>Deep understanding of omni-channel digital platforms, particularly in SaaS and ecommerce</li>
<li>Experience with experience optimization and personalization technologies</li>
<li>Strong analytical skills with ability to translate data into actionable insights</li>
<li>Excellence in stakeholder management and executive communication</li>
<li>Track record of building and scaling experience teams</li>
<li>Bachelor's degree required, Master's preferred in relevant field</li>
<li>Experience in highly regulated industries is a plus</li>
<li>Demonstrated success in driving organizational change</li>
<li>Strong presentation and public speaking abilities</li>
<li>Experience with agile methodologies and design thinking approaches</li></ul></div>

Vice President of Experience

<div><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p><p>
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.</p><p><b>
Role Overview:</b></p><p>
In this role, you will be an integral part of our hiring efforts, focusing on sourcing, evaluating, and selecting candidates who align with our organizational needs. You will work closely with various teams to understand their recruitment requirements and contribute positively to our overall talent acquisition strategy. This position offers the opportunity to grow your career in recruitment while playing a key role in shaping our team&rsquo;s success.</p><p></p><p><b>
Key Responsibilities</b></p><ul>
<li>
Assist in the full recruitment lifecycle, including sourcing, screening, interviewing, and coordinating offers for various roles.</li>
<li>Collaborate with hiring managers to understand hiring needs and support in creating job descriptions and role specifications.</li>
<li>Use creative sourcing methods to attract diverse talent, including social media, job boards, and professional networks.</li>
<li>Conduct initial screening calls to evaluate candidates&rsquo; fit with role requirements and company culture.</li>
<li>Ensure a positive candidate experience through clear and timely communication at all stages of the process.</li>
<li>Maintain accurate and organized records of candidates and recruitment activities in the applicant tracking system (ATS).</li>
<li>Provide hiring managers with regular updates and candidate assessments to support decision-making.</li>
<li>Participate in employer branding efforts and support recruitment marketing initiatives.</li>
<li>Stay updated on recruitment trends and contribute ideas to improve talent acquisition processes.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li>
<li>1&ndash;2 years of experience in recruitment or talent acquisition</li>
<li>Familiarity with sourcing techniques and screening methods.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Proficiency in using recruitment tools, job boards, and applicant tracking systems.</li>
<li>Ability to manage multiple roles and prioritize tasks in a dynamic environment.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Team player with a proactive mindset and a passion for connecting people with opportunities.</li></ul></div>

Talent Acquisition Specialist

<div><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p><p>
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.</p><p><b>
Role Overview:</b></p><p>
The Senior Marketing Intelligence Officer will lead our marketing data strategy by designing dashboards, producing insights, and enabling data-driven decisions. You&rsquo;ll work cross-functionally with Performance, CRM, BI, and Regional Marketing teams to connect marketing activities to measurable business impact.</p><p></p><p><b>
Key Responsibilities:</b></p><ul>
<li>
Build, manage, and continuously improve real-time dashboards that track all core marketing KPIs across markets.</li>
<li>Develop automated reporting frameworks to streamline performance updates for leadership, regional, and cross-functional teams.</li>
<li>Forecast user growth, revenue impact, and campaign performance using historical trends and predictive models.</li>
<li>Conduct brand health tracking, including awareness, consideration, NPS, and perception metrics across multiple regions.</li>
<li>Lead primary research initiatives such as consumer surveys, focus groups, and sentiment analysis to inform strategic decisions.</li>
<li>Compile secondary research and market intelligence from credible external sources to support positioning and expansion efforts.</li>
<li>Collaborate with regional marketing leads to analyze country-specific campaign outcomes and localize optimization strategies.</li>
<li>Design and own the marketing measurement framework that ties media investment to business outcomes.</li>
<li>Work closely with CRM and Lifecycle Marketing to track funnel conversion rates, churn, reactivation, and LTV by cohort.</li>
<li>Support performance marketing with audience segmentation, behavioral analytics, and channel attribution insights.</li>
<li>Monitor competitor campaigns, pricing strategies, share-of-voice, and digital presence through benchmark reports.</li>
<li>Serve as the marketing team&rsquo;s point of contact with BI, Finance, and Product teams for unified data interpretation.</li>
<li>Develop periodic business reviews, board-level summaries, and executive insights reports on marketing impact.</li>
<li>Introduce statistical methodologies (e.g. regression, cluster analysis, factor analysis) to deepen analytical methodology.</li>
<li>Provide internal training and documentation to scale data literacy and insight-driven thinking across the marketing department.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
5&ndash;7 years of experience in marketing analytics, business intelligence, or data science roles.</li>
<li>Strong experience building dashboards using tools such as Looker Studio, Tableau, Power BI, or similar.</li>
<li>Solid understanding of marketing KPIs and their connection to business outcomes.</li>
<li>Proficiency in SQL, Excel, and at least one statistical tool (e.g., Python, R, SPSS).</li>
<li>Familiarity with marketing platforms (Google Ads, Meta, CRM tools) and their data structures.</li>
<li>Proven track record in applying forecasting and predictive modeling techniques.</li>
<li>Experience with primary and secondary research, including brand tracking and consumer insights.</li>
<li>Exceptional storytelling and communication skills, including executive reporting.</li>
<li>Ability to work cross-functionally with marketing, BI, product, and finance teams.</li>
<li>Fluent in English; Arabic is a plus.</li>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing Analytics, Statistics, Data Science, or a related field.</li></ul></div>

Senior Marketing Intelligence Officer

<div><p>Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p><p>
If yes, then this is the job you are looking for , <b>webook.com</b> is Saudi&rsquo;s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.
</p><p><b>Key Responsibilities:</b></p><p></p><ul>
<li>
Develop, and implement solutions using HTML, CSS, and Javascript as your tools and ReactJS as your environment.</li>
<li>Conceive and build responsive and adaptive solutions for website applications.</li>
<li>Work on an Agile team to develop, test, deploy, and maintain, while collaborating with team members on product backlog grooming, sprint planning, execution, review, and retrospective.</li>
<li>Work with product team and stakeholders to understand and communicate progress.</li>
<li>Update, maintain and adhere to pattern-libraries, style guides, and site documentation.</li>
<li>Be an active contributor to front-end development best practices.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>
Frontend Developer with 3+ years of experience</li>
<li>HTML5/CSS3 and Vanilla JavaScript</li>
<li>Bootstrap or tailwind (both of them is a bonus)</li>
<li>Ability to transform an existing design to HTML/CSS (responsive and pixel perfect) as much as possible</li>
<li>ReactJS, Knowledge of hooks and functional components (not class components)</li>
<li>NextJS is a huge bonus</li>
<li>Typescript is a huge bonus</li>
<li>ES6 Javascript knowledge</li>
<li>HTML Accessibility knowledge</li></ul></div>

Senior Frontend Engineer

<div><p>Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p><p>
If yes, then this is the job you are looking for , <b>webook.com</b> is Saudi&rsquo;s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.
﻿</p><p><b>Key Responsibilities:</b>﻿</p><ul>
<li>
Analyze and mining business data to identify patterns and correlations among the various data points.</li>
<li>Map and trace data within the enterprise data framework in order to solve a given business or system problem.</li>
<li>Design and create marts to support the business intelligence tools and provide data to the end users in support of business decisions.</li>
<li>Perform statistical analysis of the enterprise data. Extract existing data to manipulate/calculate/format into useful presentations.</li>
<li>Identify and explore opportunities to enhance enterprise analytical databases using knowledge gained from experience and from an understanding of emerging methodologies .</li>
<li>Create and document logical data integration (ETL) strategies for data flows between source/target systems and the Enterprise Data Warehouse.</li>
<li>Perform a variety of in-depth data analysis, data modeling, and data administration tasks on complicated datasets with potentially complex data integration scenarios with limited supervision.</li>
<li>Establish, maintain, adhere to, and enforce Enterprise Data modeling and Data Integration standards.</li>
<li>Must support innovations by actively keeping technical and professional business knowledge current on emerging technology and Data Trends which may fit with enterprise needs. Must be able to research and accurately articulate benefits and goals of these technologies.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>
Bachelors Degree in ﻿in Computer Science, Management Information Systems, or a related field.</li>
<li>Minimum of 4 years expiriance</li>
<li>Overall Experience in information systems; background experience in ETL Processes, Application Development, Report Development, and Data Warehouse Projects.</li>
</ul><p>
﻿<b> Skills:</b>﻿</p><ul>
<li>
Proficient in English written and verbal communication skills</li>
<li>Demonstrates excellent judgment and decision making skills</li>
<li>Demonstrated time management and priority setting skills</li>
<li>Excellent organizational skills</li>
<li>Possesses strong product knowledge</li>
<li>Possesses strong technical aptitude</li></ul></div>

Senior Data Analyst

<div><p>Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p><p>
If yes, then this is the job you are looking for , <b>webook.com</b> is Saudi&rsquo;s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.
</p><p><b>Role overview:</b></p><p>
We are looking for an outcome focussed Technical Program Manager to work directly with the CTO in leading the execution of complex, cross-functional initiatives within the technology organization. This role will be responsible for managing end-to-end delivery of programs, aligning stakeholders, and ensuring progress across multiple workstreams. The ideal candidate will have:</p><ul>
<li>
A strong background in technical program management.</li>
<li>Familiarity in working within a high-volume online transactional environment.</li>
<li>Exceptional coordination skills and be familiar working within a product and platform orientated environment.</li>
<li>Strong stakeholder management skills, both internal and external (clients).</li>
<li>The ability to drive clarity and outcomes in dynamic environments as well as tracking the benefits.</li>
<li>Strong financial control and governance.</li>
</ul><p></p><p><b>
Key Responsibilities:</b></p><ul>
<li>
Own the planning, execution, and delivery of large-scale technical programs across engineering, product, and operations teams.</li>
<li>Translate high-level strategies into actionable program plans with clear milestones, owners, and deliverables.</li>
<li>Identify, track, and mitigate risks and issues across all projects under your umbrella.</li>
<li>Ensure effective communication across teams, surfacing key decisions, blockers, and timelines to the right stakeholders.</li>
<li>Establish and maintain program dashboards, reporting frameworks, and operating rhythms to provide full visibility on execution.</li>
<li>Facilitate resource allocation, dependency mapping, and conflict resolution across concurrent initiatives.</li>
<li>Continuously improve program delivery processes to boost team efficiency and alignment.</li>
<li>Ensure programs are aligned with the company&rsquo;s strategic objectives by supporting the technology leadership team in setting priorities, tracking progress, and maintaining focus on outcomes over day-to-day distractions.</li>
</ul><p><b>
Requirements</b></p><ul><li><ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Engineering, Business, or a related field. MBA or PMP.</li>
<li>Experience in one or more of the technical roles that make up the Tech Team, such as engineering, QA, product management, BA is highly desirable.</li>
<li>5+ years of program management experience in a fast-paced, tech-driven environment.</li>
<li>Proven track record of delivering complex projects involving multiple teams and stakeholders.</li>
<li>Strong analytical, organizational, and communication skills.</li>
<li>Ability to influence without authority and drive alignment in cross-functional settings.</li>
<li>Familiarity with software development life cycles, agile methodologies, and technical concepts.</li>
<li>Experience with tools like Jira, Confluence or similar PM platforms.</li></ul></li></ul></div>

Program Manager

<div><p><b>Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events?</b></p><p>
Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next?</p><p>
If yes, you're in the right place.</p><p><b>
webook.com</b> is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over <b>2 billion SAR in ticket sales</b> and now we're expanding globally.</p><p></p><h3 class="jobSectionHeader"><b>
Role Overview :</b></h3><p>
The Product Director will lead the vision, strategy, and execution of the webook.com digital platform, ensuring it meets customer needs and drives business growth. This role combines strategic thinking with hands-on leadership, guiding cross-functional teams to deliver innovative, high-quality products that enhance user experience and strengthen our market position.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><p><b>
Product Vision &amp; Strategy</b></p><ul>
<li>
Define and communicate a clear product vision and long-term strategy aligned with company goals.</li>
<li>Identify market opportunities, customer needs, and industry trends to inform the product strategy and roadmap decisions.</li>
<li>Lead the creation of innovative features and enhancements that strengthen webook&rsquo;s competitive advantage.</li>
</ul><p><b>
Product Development &amp; Execution</b></p><ul>
<li>
Oversee the entire product lifecycle from concept to launch to continuous improvement.</li>
<li>Prioritize product initiatives based on data, business impact, and customer feedback.</li>
<li>Collaborate with engineering, design, marketing, and operations to ensure timely, high-quality product delivery.</li>
</ul><p><b>
Leadership &amp; Stakeholder Management</b></p><ul>
<li>
Lead, mentor, and grow a high-performing product management team.</li>
<li>Partner with business leaders to ensure product goals align with sales, marketing, and operational strategies.</li>
<li>Represent the product vision and roadmap to internal teams, executives, and external stakeholders.</li>
</ul><p><b>
Performance &amp; Optimization</b></p><ul>
<li>
Define key product metrics (KPIs) and track performance to ensure product-market fit and growth.</li>
<li>Use data and insights to iterate and optimize the user experience and platform performance.</li>
<li>Drive product adoption, engagement, and retention through innovative features and seamless user journeys.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Business, Computer Science, or related field (Master&rsquo;s preferred).</li>
<li>8+ years of product management experience, including at least 3 years in a leadership role.</li>
<li>Proven success leading digital product development for a platform or marketplace.</li>
<li>Strong understanding of UX/UI best practices, agile methodologies, and data-driven decision-making.</li>
<li>Excellent leadership, communication, and stakeholder management skills.</li>
<li>Experience in the events,<b> travel, or e-commerce industry is a plus.</b></li></ul></div>

Product Director

Join WEbook.com and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.