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Wacker Neuson

<p></p><div><h2 class="jobSectionHeader"><b>JOB DESCRIPTION:</b></h2>
<p>The Customer Quality Technician(CQT)<br>
drives for zero defects in WN machines by reviewing completed equipment from the viewpoint of a customer. The CQT works with cross-functional teams and multiple departments to develop root cause analysis, corrective actions and initial containment .</p>
<h2 class="jobSectionHeader"><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></h2>
<p><b>Customer Quality Audits:</b></p><br>
<ul><li>
Conducts Quality gate and CQA audits on finished machines from the customer&rsquo;s viewpoint using WN standards in an Excel based scorecard. (random sample audits are conducted on machines that are ready to ship to customers)</li><li>
Provided feedback on audit finding to Production Supervisor.</li><li>
Reviews findings from audits and works with cross functional teams to implement continuous improvement activities.</li></ul><b>
Quality Management:</b><br>
<ul><li>
Performs initial containment of inventory with quality defects.</li><li>
Troubleshoots and resolves issues to improve quality on assigned</li><li>
Create Quality Notifications (QN) and block/unblock inventory as issues arise or get resolved</li><li>
Complete all Pre Delivery Inspection (PDI) checklist requirements within allotted time-frame</li><li>
Report open QNs to responsible parties for closure</li><li>
Communicate quality notifications as necessary to other departments</li></ul><p></p>
<h2 class="jobSectionHeader"><b>REQUIRED SKILLS:</b></h2>
<p>Additional years of experience or education may be substituted for each other as determined by Human Resources.</p><br>
<ul><li>
A Bachelor&rsquo;s Degree in Engineering or related discipline is preferred, or five (5) years of quality experience.</li><li>
Excellent verbal and written communication skills.</li><li>
Demonstrate use of analytical problem solving skills and tools.</li><li>
Proficient computer skills including Word, Excel, Access, PowerPoint, and Statistical Analysis Software.</li><li>
Experience in quality management processes and problem solving methodology</li><li>
Ability to read and interpret part print drawings including Geometric Tolerancing.</li><li>
Ability to travel between locations at Menomonee Falls and Germantown</li></ul></div><p></p>

Customer Quality Technician

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Wacker Neuson

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Customer Quality Technician