Qureos Mentor

Waffarha

Waffarha was founded in 2012 and is recognized as Egypt's leading lifestyle app. It provides a range of lifestyle services including discounted deals, bill payment options, and bus trip bookings. With a vision to empower users to maximize their resources and enhance their daily lives, Waffarha has recently expanded its services to Saudi Arabia, continuing to innovate in the lifestyle sector.

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 Responsabilities
 
 
 
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 Respond promptly and professionally to customer inquiries via chat, ensuring a positive and helpful experience.
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 Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.
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 Maintain up-to-date knowledge of Waffarha.com&rsquo;s products, services, deals, and promotions to provide accurate information.
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 Document customer interactions and feedback accurately in the system for future reference and quality assurance.
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 Collaborate with team members and other departments to ensure seamless customer support and issue resolution.
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 Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
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 Identify recurring customer issues and suggest process improvements to enhance service quality.
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 Adhere to company policies, procedures, and confidentiality standards at all times.
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 Participate in ongoing training sessions to stay updated on best practices and new features.
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 Assist in onboarding and mentoring new team members as needed.
 
 
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 Requirements
 
 
 
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 Bachelor's degree in any relevant field
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 Minimum 1 Year of Call Center experience.
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 Very Good English Language (B2)
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 Very good PC skills (Microsoft Office: Word, Excel &amp; Power Point).
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 Age: 23 to 27
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 Ability to multi-task, priorities &amp; manage time effectively.
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 Strong phone and verbal communication skills.
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 Customer focus and adaptability to different situations.
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 Ability to work under pressure &amp; meet deadlines.
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Customer Service Agent (English Account)

Join Waffarha and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Waffarha

About Company

Customer Service Agent (English Account)