Urwah Admin

Wajda International Technology Services

Job Title: IT Sales ManagerJob Location: BahrainJob Type: Full-TimePreffered Candidate : Bahraini National, Other nationalites can be considered as wellJob Summary:We are seeking an experienced and highly motivated IT Sales Manager to drive our business development efforts within the technology and IT solutions sector. The ideal candidate should have a strong background in IT sales, a proven track record of exceeding sales targets, and the ability to build long-lasting client relationships. As an IT Sales Manager, you will be responsible for promoting and selling our IT services and solutions to businesses of various sizes, identifying new opportunities, and managing key client accounts.Key Responsibilities:<ul><li>Sales Strategy Development: Develop and execute sales strategies to drive growth in IT products and services across multiple verticals.</li><li>Client Acquisition: Identify and target new business opportunities, including small, medium, and enterprise clients, to grow the customer base.</li><li>Account Management: Manage and nurture relationships with existing clients, ensuring high levels of customer satisfaction and retention.</li><li>Product Knowledge: Maintain a deep understanding of our IT products and services, including software, hardware, network solutions, cloud services, and cybersecurity offerings.</li><li>Sales Presentations: Deliver compelling sales presentations and demonstrations to prospective clients, clearly articulating the value of our offerings.</li><li>Negotiation &amp; Closing: Lead negotiations, prepare proposals, and close sales deals while ensuring terms are favorable for both the client and the company.</li><li>Market Research: Stay up to date with the latest IT trends, market conditions, and competitor offerings to remain competitive in the marketplace.</li><li>Team Collaboration: Collaborate closely with the technical and product teams to ensure the solution meets client requirements and expectations.</li><li>Sales Reporting: Track and report on sales performance metrics, pipeline status, and forecast accuracy to senior management.</li><li>Customer Support: Act as a liaison between the client and support teams, ensuring any post-sale issues are resolved promptly and efficiently.</li></ul>Requirements:<ul><li>Proven experience (5+ years) as an IT Sales Manager or similar sales role in the IT industry.</li><li>Strong understanding of IT solutions, including cloud computing, IT infrastructure, networking, cybersecurity, and software development.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to develop and maintain long-term client relationships.</li><li>Demonstrated ability to achieve sales targets and drive business growth.</li><li>Strong problem-solving skills and the ability to think strategically.</li><li>A results-oriented mindset with the ability to manage multiple accounts simultaneously.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Bachelor&rsquo;s degree in Business, Information Technology, or a related field (preferred).</li></ul>Preferred Qualifications:<ul><li>Experience with enterprise sales and large-scale IT solutions.</li><li>Familiarity with the latest IT trends and emerging technologies.</li><li>Certification in IT sales or related fields (such as Cisco, AWS, or Microsoft certifications) is a plus.</li></ul>Why Join Us:<ul><li>Opportunity to work with cutting-edge technologies and a dynamic team.</li><li>Competitive salary and commission structure.</li><li>Career growth opportunities and professional development support.</li><li>Collaborative and inclusive work culture.</li></ul>Job Type: Full-time

SALES MANAGER-IT

Job Title: Technical EngineerLocation: [City, State or Remote]Job Type: [Full-Time/Part-Time/Contract]Department: Engineering / Technical Support / ITReports To: Technical Manager / Engineering Lead / Operations ManagerJob Summary:We are looking for a detail-oriented and skilled Technical Engineer to provide technical support, troubleshoot issues, and assist in the development and maintenance of technical systems or products. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical information clearly to clients or internal teams.Key Responsibilities:<ul><li>Provide technical support for hardware, software, or engineering systems.</li><li>Troubleshoot and resolve technical issues reported by users or clients.</li><li>Assist with the design, testing, and implementation of new systems, products, or upgrades.</li><li>Collaborate with engineers, developers, and support staff to ensure smooth deployment of technical solutions.</li><li>Prepare technical documentation, user manuals, and troubleshooting guides.</li><li>Train users or clients on product/system functionality and best practices.</li><li>Maintain and monitor systems for performance, reliability, and security.</li><li>Coordinate with vendors or third-party service providers when needed.</li><li>Escalate complex issues to senior engineers or developers when necessary.</li><li>Stay current with new technologies, industry trends, and product knowledge.</li></ul>Maintain infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, and security updates; support internet, intranet, LANs, WANs, and network segments<ul><li>Perform MS Active Directory tasks (ex: user/group, security permissions, group policies, print services); research event log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly</li></ul><ul><li>Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed</li></ul><ul><li>Assist the help desk and other teams with troubleshooting to identify root causes, and provide technical support when needed.</li></ul><ul><li>Perform routine and scheduled audits of all systems, including backups Candidate Profile:</li></ul><ul><li>Proven success in an IT role with a minimum 2 years&rsquo; experience.</li></ul><ul><li>Experience in Windows server operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching</li></ul><ul><li>Experience in VMWARE</li></ul><ul><li>Experience with Cloud Applications and handling of Microsoft 365 . EXCHANGE</li></ul><ul><li>Experience in FortiGate/Sophos Firewall policy creation, SD-WAN routing, VPN connection, SSL Certificates.</li></ul><ul><li>Familiar with Veeam Backup &amp; Replication application for backup jobs, restoring backups, and cloud backup.</li></ul>Required Qualifications:<ul><li>Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field.</li><li>Proven experience in a technical support or engineering role.</li><li>Strong knowledge of relevant systems, hardware, or software.</li><li>Excellent troubleshooting and analytical skills.</li><li>Ability to read technical diagrams, schematics, or manuals.</li><li>Strong written and verbal communication skills.</li><li>Customer-focused mindset with the ability to handle pressure and prioritize tasks.</li></ul>Preferred Skills &amp; Tools (Based on Industry):<ul><li>IT/Software: Windows/Linux, Networking, SQL, VMware, cloud platforms (AWS, Azure), ticketing systems.</li><li>Manufacturing/Electronics: PLCs, CAD software, product testing, quality assurance, mechanical systems.</li><li>General: Scripting (PowerShell, Python), monitoring tools, CRM or ERP systems.</li></ul>Certifications (Optional but Advantageous):<ul><li>CompTIA A+/Network+/Security+</li><li>Microsoft Certified (MCSA/MCSE)</li><li>Cisco Certified Network Associate (CCNA)</li><li>ITIL Foundation</li><li>PMP (for project-focused roles)</li></ul>Working Conditions:<ul><li>May require travel to client sites or remote locations.</li><li>On-call availability or extended hours during critical incidents or project deadlines.</li></ul>Priority will be given to Bahraini National , Expats can be considered as well.Job Type: Full-timePay: BD450.000 - BD500.000 per month

Technical IT Engineer

Key Responsibilities Server &amp; System Administration&middot; Manage RERA&rsquo;s server infrastructure including Active Directory (AD), file servers, Exchange (on-premises), and web servers.&middot; Oversee virtual environments (e.g., VMware, Hyper-V).&middot; Monitor system performance, apply updates, and troubleshoot issues to ensure optimal operations.&middot; Ensure data integrity through regular backups and disaster recovery plans.&middot; Perform hands-on hardware/software troubleshooting and coordinate with vendors as needed.&middot; Management of DHCP Server and related servicesNetwork Management &middot; Maintain and support the network infrastructure, including routers, switches, firewalls, and VLAN configurations.&middot; Monitor network performance, resolve connectivity issues, and ensure end-to-end network security, including firewall policies and access controls.&middot; Demonstrated experience in GDN network migration and secure VLAN segmentation.&middot; Manage and support WIFI routers and access pointsCloud &amp; Microsoft Services &middot; Administer Microsoft 365 services including SharePoint, Teams, OneDrive, Azure Active Directory, Intune, and Planner.&middot; Create/manage mailboxes, distribution lists, and licenses.&middot; Provide on-site end-user support for O365-related tools and services.&middot; Create/edit SharePoint sites and manage user permissions.Security &amp; Monitoring &middot; Manage Palo Alto Cortex and Qualys agents on workstations.&middot; Monitor logs for potential threats or vulnerabilities and ensures compliance with security protocols.&middot; Support ArcGIS software and maintain compliance with cloud security guidelines.&middot; Implement and maintain technical cybersecurity recommendations from the National Cyber Security Center (NCSC) to secure RERA's IT infrastructure, websites, and endpoints.Website &amp; Communication &middot; Administer RERA&rsquo;s CMS, upload content, and maintain website updates.&middot; Create and distribute email campaigns using platforms like Mailchimp.&middot; Provide on-site technical support for AVAYA telephony systems and virtual meetings (MS Teams, Zoom)&middot; Experience in Web server and application migration&middot; Disaster recoveryCloud Infrastructure &middot; Manage RERA&rsquo;s AWS cloud environment (EC2, S3, RDS, VPC, backups, etc.)&middot; Provide hands-on support for infrastructure migration to the AWS cloud in alignment with IGA cloud policies<ul><li>Create IGA Design documents for new cloud architecture</li><li>AWS Backup support</li><li>AWS Server maintenance and monitoring</li><li>Experience with Ubuntu Server and Windows Server</li></ul>IT Development &amp; Support &middot; Offer hands-on technical support for all RERA IT and development projects.&middot; Prepare RFPs for upcoming IT projects.&middot; Serve as the on-site technical point of contact and provide direct support for projects implementation and vendor coordination.&middot; Provide hands-on technical support for the integration and upgrade of RERA&rsquo;s Attendance System with external workflow systems, including direct coordination with the third-party provider.&middot; Provide assistance with Airable and Zendesk administration.&middot; Asp.net, PHP, MySQL, PostgreSQL, &amp; React js knowledge to support the development team&middot; Experience with ArcGIS platforms, including ArcGIS Pro, ArcGIS Server, Portal, as well as licensing, environment setup, maintenance, and management.&middot; Proficient in ArcGIS backup and routine maintenance activities, such as applying security patches, updating software, performing restorations, and conducting testing.Database &amp; Platform Support <ul><li>Experience with various database systems such as MySQL, MS SQL, and PostgreSQL.</li><li>Maintain Ubuntu-based servers and provide database support as required.</li></ul>User &amp; Asset Support&middot; Provide in-person, first-line technical assistance for hardware, software, and networking issues.&middot; Install and configure desktops, laptops, printers, and peripherals.&middot; Train end-users in using systems and maintain asset inventory and documentation.&middot; Set up and provide support to the outside IT requirements for the public events hosted by RERA.&middot; Management of RERA ApplicationsAdministrative &amp; Project Support &middot; Provide direct, on-site support for executive meetings (e.g., Board of Directors, CEO).&middot; Provide IT support to National Data Bank project (Aqari)&middot; Management and support for CCTV systems.&middot; Document configurations, procedures, and support activities comprehensively.&middot; Coordinate with relevant stakeholders and provide IT support for Ministry systems integrated or used by RERA.&middot; IT Budgeting, IT Purchasing and Inventory management&middot; Proposing and Implementation of new technologies in RERARequired Qualifications&middot; Education: Bachelor&rsquo;s degree in computer applications, Information Technology, or a related IT bachelor&rsquo;s degree.&middot; Certifications: Microsoft and AWS certifications&middot; The candidate must hold, at a minimum, the following certifications: AWS Certified Solutions Architect and Microsoft Certified: Azure Administrator Associate.&middot; Experience: Minimum of 10 years of proven experience in system and network administration, cloud platforms, and end-user support.&middot; The proposed resource shall be the primary means through which the Service Provider delivers the contracted IT administration services on-site. The Service Provider remains contractually accountable for all deliverables, performance, and SLA compliance.Knowledge Transfer&middot; The Service Provider must document all procedures, configurations, and solutions implemented.&middot; The Service Provider must provide knowledge transfer to RERA staff as required.&middot; The Service Provider must maintain a knowledge base of common issues and their resolutions.&middot; The Service Provider must provide training materials and sessions for new systems or significant changes.&middot; The Service Provider must ensure smooth transition of services at the end of the contract period.Service Level Agreement (SLA) The Service Provider shall guarantee delivery of IT administration services according to the following minimum service levels:&middot; On-Site Availability: A qualified resource must be present at RERA offices during all official working hours.&middot; Response Time: Critical issues within 15 minutes; high-priority issues within 1 hour.&middot; Resolution Time: Critical issues within 4 hours, or a documented workaround must be provided.&middot; Continuity: A replacement resource of equal or higher qualifications must be provided within 5 working days in case of absence, resignation, or removal.*Failure to meet SLA requirements will result in penalties or service credits as determined by RERA.Job Type: Full-time

IT Support specialist

HELP DESK SpecialistJob Description<ul><li>Provide administrative support for Microsoft Windows Servers within the SIU &amp; PP Data Centre.</li><li>Manage and maintain Microsoft Domain Controller &amp; Exchange environments.</li><li>Administer Microsoft 365 services and user accounts.</li><li>Diagnose and troubleshoot server-related issues.</li><li>Oversee and manage server backup solutions.</li><li>Administer Traps Antivirus and ensure endpoint security.</li><li>Coordinate with local vendors for IT equipment procurement as needed.</li><li>Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.</li><li>Conduct regular assessments of server configurations, performance, and security posture.</li><li>Manage network devices, Routers and Switches.</li><li>Maintain and support Access Control Systems.</li><li>Manage and troubleshoot CCTV systems and IP cameras.</li><li>Configure and deploy servers as required.</li><li>Apply system updates, security patches, and service packs consistently.</li><li>Maintain licenses, and hardware warranty records.</li><li>Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,</li></ul>Domain Controller setups, and analyzing server logs.<ul><li>Maintain UPS systems for power continuity.</li><li>Identify and mitigate single points of failure within the infrastructure.</li></ul>Kingdom of Bahrain &#1575;&#1604;&#1600;&#1576;&#1600;&#1581;&#1600;&#1600;&#1600;&#1600;&#1585;&#1610;&#1600;&#1600;&#1606; &#1605;&#1600;&#1605;&#1600;&#1600;&#1604;&#1600;&#1603;&#1600;&#1600;&#1577;&#1575;&#1604;&#1606;&#1610;&#1600;&#1600;&#1600;&#1575;&#1576;&#1600;&#1600;&#1600;&#1577; &#1575;&#1604;&#1600;&#1600;&#1593;&#1600;&#1600;&#1575;&#1605;&#1600;&#1600;&#1600;&#1577; Prosecution Public<ul><li>Monitor system capacity and performance to preempt potential issues.</li><li>Verify proper operation of the tape library for data backup.</li><li>Ensure reliable configuration and operation of all IT hardware and software systems.</li><li>Keep internal IT infrastructure current and secure.</li><li>Install new systems and perform upgrades based on organizational needs.</li><li>Maintain up-to-date network security measures including antivirus, firewalls, and patch management.</li><li>Oversee data storage solutions and implement reliable backup and recovery procedures.</li><li>Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.</li><li>Handle daily end-user support requests and technical issues.</li><li>Ensure continuous functionality of the NVR system and IP cameras.</li><li>Troubleshoot and maintain network equipment and connected peripherals.</li><li>Apply the latest security and firmware updates.</li><li>Monitor server logs and responds proactively to performance issues.</li><li>Set up and manage user accounts within Active Directory.</li><li>Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.</li><li>Manage and support file server shares and access permissions.</li><li>Perform administrative tasks such as user and group management, security policy enforcement, group policy</li></ul>management, print services, and monitoring system logs.<ul><li>Monitor the health of data center infrastructure using monitoring tools and address hardware issues</li></ul>promptly; assist with server provisioning and maintenance.<ul><li>Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure</li></ul>proper functioning of internet, intranet, LANs, WANs, and network segments.<ul><li>Conduct routine system audits, including regular backups and security reviews.</li></ul>Job Type: Full-time

Help Desk Specialist

Join Wajda International Technology Services and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wajda International Technology Services

ABOUT_COMPANY

SALES MANAGER-IT

Technical IT Engineer

IT Support specialist

Help Desk Specialist