Qureos Mentor

Walgreens

<div><ul><li>Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.</li><li>
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.</li><li>
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.</li></ul> 

Customer Experience<ul><li>
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers&rsquo; requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.</li><li>
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.</li></ul>
Operations<ul><li>
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.</li><li>
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.</li><li>
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.</li><li>
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.</li><li>
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.</li><li>
Accountable for completion of non-clinical patient calls.</li><li>
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.</li><li>
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.</li><li>
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.</li><li>
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.</li><li>
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
</li><li>Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.</li><li>
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.</li></ul>
People &amp; Performance Management<ul><li>
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.</li><li>
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.</li><li>
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.</li><li>
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.</li><li>
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li></ul>
Training &amp; Personal Development<ul><li>
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.</li><li>
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.</li><li>
Seeks professional development by monitoring one&rsquo;s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.</li></ul>
Communication<ul><li>
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.</li><li>
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager</li></ul> 
 
 
Basic Qualifications 
<ul><li>
High School Diploma, GED, or equivalent.</li><li>
PTCB or ExCPT certification (except in Puerto Rico).</li><li>
Has one year of work experience as a pharmacy technician in a retail or hospital setting.</li><li>
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li><li>
Requires willingness to work flexible schedule, including evening and weekend hours.</li><li>
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)</li><li>
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)</li><li>
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)</li></ul> 

Preferred Qualifications 
<ul><li>
Previous people management/ leadership experience.</li><li>
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.</li></ul>
We will consider employment of qualified applicants with arrest and conviction records. 
 
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits 
 
Salary Range: Hourly</div>

Pharmacy Operations Manager

<div>Customer Experience<ul><li>
Ensures department personnel provide hospitable service and information; and are courteous, friendly, and efficient.</li><li>
Responds to customer inquiries and complaints, maintains and improves overall image of pharmacy department.</li></ul>
Operations<ul><li>
Manages the operation of the pharmacy department.</li><li>
Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to customers inclusive of patients, prescribers, pharmaceutical manufacturers, payers, and health systems.</li><li>
Reports prescription errors immediately and adheres to Company policies and procedures relating to prescription incidents and the Quality Improvement Program.</li><li>
Assures accurate and timely reporting of inventory for limited distribution drugs (LDD) when required (daily, weekly, monthly).</li><li>
Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports.</li><li>
Recommends and implements asset protection controls and procedures to identify and minimize profit loss.</li><li>
Improves and maintains pharmacy department housekeeping, maintenance, and appearance for the safety, health, and well-being of customers and employees, and ensures adherence to applicable government regulations and laws.</li><li>
Controls the store's safe and &quot;bank,&quot; including electronic register readings, cash withdrawals, cash accounts, daily cash reports, cash over and short records, and other reports related to cash management.</li><li>
Assures proper operation and maintenance of pharmacy department systems and equipment.</li><li>
Maintains awareness of third party pharmacy business opportunities, and assures proper administration and implementation of third party pharmacy systems and procedures to lessen payment rejections. Resolves third party rejection problems promptly, and resubmits rejected claims for payment on a timely basis.</li><li>
Manages and controls Prescription Department inventory. Adheres to Company buying procedures, recommends and orders merchandise from proper internal and external sources.</li></ul>
Daily Planning and Execution<ul><li>
Coordinates and organizes pharmacy department daily schedule of activities.</li><li>
Manages pharmacy staffing by planning for and scheduling appropriate pharmacy hours in adherence with budgeting guidelines.</li></ul>
Business Performance Management<ul><li>
Prepares, submits, and files various reports and records required by the Company and various government agencies.</li></ul>
Business Planning<ul><li>
Works with the Registered Manager, Local Specialty Pharmacy to solicit third party prescription business and pursue opportunities to grow Walgreens&rsquo; Specialty businesses at the site.</li><li>
Specific to Health System Pharmacy locations: Responsible for assisting the RMGO by collaborating with internal strategic account management to deepen the relationship with the health system for overall growth of business at the site and within Walgreens.</li></ul>
People &amp; Performance Management<ul><li>
Implements department organization structure through proper hiring and placement, transferring of personnel, scheduling of work, assignment of responsibility, delegation of authority, promotion of personnel, layoffs, recalls, or effectively recommending the same.</li><li>
Maintains and improves performance of department through the building of employee morale and motivation, rewards employees, and addresses employee complaints where appropriate, and uses Constructive Discipline policies of Company to discipline, suspend, terminate, or effectively recommend the same. Utilizes Constructive Discipline policy to ensure compliance with state and federal laws by pharmacy department personnel.</li><li>
Assures EEO compliance through equity, consistency, and fairness; prevents workplace harassment; upholds the Open Door policy assuring no retaliation; communicates openly and honestly to employees at all times.</li><li>
Recommends allocation of pharmacy hours and support personnel; directs and attains payroll budget and controls use of overtime.</li><li>
Supervises pharmacy department team members to assure performance of required functions and adherence to Company policies and procedures. Ensures proper licensure of all pharmacy department personnel. Confirms pharmacy department employees are trained on all required functions regarding payer and pharmaceutical contractual requirements (adverse event reporting, data and inventory reporting, clinical management). Reaffirms with all pharmacy department personnel, on a regular basis, their obligations regarding the dispensing of prescriptions only in good faith.</li></ul>
Training &amp; Personal Development<ul><li>
Develops department employees through orientation, training, establishment of objectives, and communication of rules.</li><li>
Audits own performance and recommends own objectives and standards of performance.</li><li>
Maintains an awareness of developments in the pharmacy, health care, and retail management fields that relate to job responsibilities, and integrates them into own practices.</li></ul>
Communications<ul><li>
Maintains and develops good working relationships with physicians and other health professionals. Works collaboratively, along with the Registered Manager, Local Specialty Pharmacy, with internal specialty sales account managers as well as strategic account managers of health systems to deepen relationships to drive growth of the business.</li><li>
Recommends, plans, and administers community and professional relations programs.</li><li>
Informs appropriate personnel of department&rsquo;s plans, programs, and operations that affect their areas, and encourages feedback from all employees to increase productivity.</li></ul>
An Equal Opportunity Employer, including disability/veterans. 
 
Basic Qualifications 
<ul><li>
BS in Pharmacy or Pharm D Degree from an accredited educational institute.</li><li>
Current pharmacist license in the states within the district (or willing to obtain in 1 year) per district guidelines.</li><li>
At least 1 year pharmacy experience including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.</li><li>
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.</li><li>
Has completed specialized training regarding medication and disease state or has sufficient practical experience that is necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).</li></ul> 

Preferred Qualifications<ul><li> 
Supervisory experience planning, organizing, and directing the work of pharmacy staff, preferably at a local specialty pharmacy.</li><li>
Overall score of Exceeds Expectations for the most recent performance review period and an overall score of Achieving Expectations for the earliest review period.</li><li>
At least 6 months pharmacy experience with Walgreen Co.</li></ul>
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $128,310 - $188,370. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits</div>

Pharmacy Manager Local Specialty

Join Walgreens and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Walgreens

ABOUT_COMPANY

Pharmacy Operations Manager

Pharmacy Operations Manager

Pharmacy Operations Manager

Pharmacy Operations Manager

Pharmacy Operations Manager

Pharmacy Operations Manager

Pharmacy Manager Local Specialty