Qureos Mentor

Walmart Global Tech India

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 Role - Sr. Manager (Claims Business Support)
 
 
 Location: Chennai
 
 
 Department: Claims Center of Excellence (CoE)
 
 
 Reports To: Location Head
 
 
 
 
 
 
 Role Summary
 
 
 
 Business Support will lead strategic and operational enablement for the Claims Center of Excellence (CoE) in Chennai. This role is responsible for driving operational excellence across claims processing through strong oversight of transition management, training &amp; capability development, quality governance, and AI fluency initiatives.
 
 
 As a key member of the Chennai leadership team, this role partners closely with the Location Manager to manage &amp; stabilize operations, drive transition plus training , define processes , builds strong stakeholder management, build scalable frameworks, enable digital transformation, and enhance workforce capability while ensuring compliance, accuracy, and service excellence.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Claims Operations Enablement
 
 
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 Define operational Metrics, SLA and agree targets
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 Partner with Operations Leaders to ensure claims processing meets SLA, accuracy, productivity, and compliance standards.
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 Develop governance frameworks, dashboards, and reporting mechanisms for performance visibility and ensure quality compliance
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 Identify operational risks and implement mitigation strategies.
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 Drive process standardization and documentation across the CoE.
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 2. Transition &amp; Program Management
 
 
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 Lead end-to-end transitions including process migrations, new scope onboarding, system implementations, and geographic expansions.
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 Establish structured transition methodologies (KT plans, risk registers, stabilization tracking).
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 Ensure smooth handoff to steady-state operations with minimal business disruption.
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 Track transition KPIs including stabilization timelines, quality performance, and productivity ramp-up.
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 </ul>
 
 
 3. Training &amp; Capability Development
 
 
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 Build a scalable training framework for new hires and upskilling programs for existing associates.
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 Drive structured training for Associates.
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 Partner with operations leaders to address skill gaps and improve performance.
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 Drive leadership development initiatives within the CoE.
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 </ul>
 
 
 4. AI Fluency &amp; Digital Transformation
 
 
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 Champion AI and automation adoption across claims processes.
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 Build AI literacy across teams to enable responsible and effective use of GenAI and workflow automation tools.
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 Identify automation opportunities and partner with technology teams for implementation.
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 Measure and report ROI of AI-driven process improvements.
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 Deliver efficiency and transformation across the process.
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 </ul>
 
 
 5. Leadership Expectations
 
 
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 Live our values
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 Embrace Change
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 Deliver for the Customer
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 Focus on our Associates
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 Qualifications
 
 
 Education
 
 
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 Bachelor&rsquo;s degree required
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 MBA or equivalent advanced degree preferred
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 </ul>
 
 
 Experience
 
 
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 12-15 years of experience in claims processing or insurance operations.
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 5+ years in leadership roles managing large operational or enablement teams.
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 Strong experience in transition management and operational ramp-ups and stakeholder engagement.
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 Demonstrated expertise in quality management and compliance frameworks.
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 Experience leading AI/digital initiatives in operations is highly desirable.
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 </ul>
 
 
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Senior Manager, Claims Business Support

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 Position Summary...
 
 
 What you'll do...
 
 
 
 About Team:
 
 
 
 Walmart&rsquo;s Talent Acquisition team is at the forefront of building a future-ready workforce. We are a passionate and strategic group dedicated to identifying, engaging, and hiring exceptional talent that powers our business and serves millions of customers every day. By partnering closely with leaders across the organization, we deliver innovative hiring solutions, foster inclusive practices, and create meaningful candidate experiences. Our work directly contributes to Walmart&rsquo;s mission of helping people save money and live better.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
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 Drive end-to-end technical recruitment for niche and high-volume roles across multiple technology domains.
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 Partner with business leaders and hiring managers to understand workforce planning and talent needs.
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 Develop and execute sourcing strategies using advanced tools, social platforms, and industry networks.
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 Manage full-cycle recruitment including screening, interviewing, offer negotiation, and onboarding.
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 Build and maintain a strong talent pipeline for critical and future skill requirements.
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 Ensure compliance with organizational policies and legal requirements throughout the hiring process.
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 Provide market intelligence and insights on talent trends, compensation benchmarks, and competitor analysis.
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 Mentor and guide junior recruiters to enhance team capability and performance.
 
 
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 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 10&ndash;15 years of proven experience in technical recruitment within IT/Technology domains.
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 Expertise in sourcing for complex technical roles (e.g., Cloud, AI/ML, Data Engineering, Cybersecurity).
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 Able to manage stakeholder&rsquo;s and ability to influence the decisions.
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 Proficiency in recruitment tools, ATS platforms, and advanced Boolean search techniques.
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 Understanding of technology trends and talent market dynamics.
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 Exceptional communication, negotiation, and relationship-building skills.
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 Ability to thrive in a fast-paced, dynamic environment with multiple priorities.
 
 
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 </ul>
 
 About Walmart Global Tech
 
 
 
 Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That&rsquo;s what we do at Walmart Global Tech. We&rsquo;re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world&rsquo;s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
 
 
 We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
 
 
 Walmart&rsquo;s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Chennai office for daily work, with the flexibility for associates to manage their personal lives.
 
 
 
 Benefits
 
 
 
 Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
 
 
 
 Belonging
 
 
 
 We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
 
 
 At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is&mdash;and feels&mdash;included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we&rsquo;re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
 
 
 
 Equal Opportunity Employer
 
 
 
 Walmart, Inc., is an Equal Opportunities Employer &ndash; By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions &ndash; while being inclusive of all people.
 
 
 
 Minimum Qualifications...
 
 
 
 
 
 Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
 
 
 
 
 Minimum Qualifications:Option 1: Bachelor's degree in business, human resources, or related field and 2 year's experience in human resources, talent acquisition, or related area. Option 2: 4 years' experience in human resources, talent acquisition or related area.
 
 
 
 Preferred Qualifications...
 
 
 
 
 
 Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
 
 
 
 
 
 Primary Location...
 
 
 
 TOWER 1, PART OF 1ST,2ND TO 4TH FLRS, SY NO. 141/14A, 200FT(RADIAL ROAD),ZAMIN PALLAVARAM, INTL TECH PARK, , India R-2407516
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Senior Talent Acquisition Partner

Join Walmart Global Tech India and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Walmart Global Tech India

About Company

Senior Manager, Claims Business Support

Senior Talent Acquisition Partner