Qureos Mentor

Walsworth

JOB SUMMARY: Under the direction of the Department Supervisor, the Computer Support Specialist provides technical assistance to customers via telephone calls, emails, over the internet, as well as hands on training for customers, in accordance with company policies and procedures.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
 
Learn and stay current on all supported Adobe software
 
Learn and stay current on all Walsworth Publishing Company's created plug-ins for support
 
Adobe applications
 
Learn and stay current on all Walsworth Publishing Company's created stand-alone software
 
Support the customers via telephone, email, Chats. and on-site training, always staying polite,
 
professional and positive representative of Walsworth Publishing Company
 
Test developing Enhancements and stand-alone software
 
Research problems for customers regarding corrupt, un-workable or problematic pages
 
Assist in researching problems or conflicts with current and developing products
 
Train customers in a one on one and group setting on all software and Enhancements provided
 
by Walsworth Publishing Company
 
Complete other duties as assigned.
 
MARGINAL JOB FUNCTIONS: 
Answer internal email
 
Provide additional support for colleagues
 
Provide support for internal personnel
 
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
 
EDUCATION and/or EXPERIENCE: Knowledge of Adobe InDesign and PhotoShop is a plus. Previous Customer Service experience is needed.

Computer Support Representative

Join Walsworth and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Walsworth

About Company

Computer Support Representative