Qureos Mentor

Wasatch Property Management

<div><div>SUMMARY:<br>
This at-will position is responsible for surveying the day-to-day operations of the on-site Serenity Market convenience store, assisting with the resident services team on creating an environment of excellence for our residents, overseeing clubhouse spaces and reservations, and directing the Soleil Suites Airbnb program. This individual will work as part of the Resident Services Team in conjunction with the Resident Services Coordinator and will serve as after-hours support for full-time residents and short-term guests.</div><div></div><div>
ESSENTIAL FUNCTIONS:<br>
The following list of functions is descriptive of the work to be performed but it should not be construed as an exhaustive list of responsibilities, functions or tasks that the job may require.</div><ul><li><div>
Serenity Market, Clubhouse, and Concierge Duties</div></li><li><div>
Conducts building walk throughs to ensure that guest/residents are using the amenity space correctly and following rules and regulations</div></li><li><div>
Coordinates clubhouse reservations in the absence of Resident Services Coordinator (RSC), monitors after-hours reservations, and reports any issues to RSC that occur during reservations</div></li><li><div>
Manages all aspects of the Serenity Market by controlling inventory, discard and record expired items, ensure products are priced correctly</div></li><li><div>
Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports</div></li><li><div>
Maintains inventory and stock of supplies, brochures, and collateral for concierge desks</div></li><li><div>
Checks packages in and out for residents in a timely manner.</div></li><li><div>
Airbnb Program Duties</div></li><li><div>
Provides pre-arrival support for guests arriving</div></li><li><div>
Facilitates correspondence with guests/residents</div></li><li><div>
Prints and delivers correspondence and check in gifts to the guests&rsquo; rooms prior to arrival</div></li><li><div>
Monitoring Airbnb inquiries, check in/check out, updating reservation board so the housekeepers know what to clean</div></li><li><div>
Enters and removes guests from the dwelo smart home system for check in/check out</div></li><li><div>
Conducts apartment walk through prior to check in to ensure that it is ready and up to standards</div></li><li><div>
Resident Services Duties</div></li><li><div>
Provides outstanding customer service to all guests/residents</div></li><li><div>
Assists guests and residents in proactive and efficient manner with appropriate follow-up, as necessary</div></li><li><div>
Knows all essential aspects of our community operations</div></li><li><div>
Maintains a positive and professional relationship with all guest/residents, vendors, and merchants</div></li><li><div>
Supports the marketing and sales department with administrative tasks</div></li><li><div>
Works collaboratively with any community associates</div></li><li><div>
Assisting with retention including coordinating and participating in resident events</div></li></ul><div></div><div>
NON-ESSENTIAL FUNCTIONS:</div><ul><li><div>
Assists with other duties as assigned.</div></li></ul><div></div><div>
QUALIFICATIONS:<br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li><div>
At least 2+years in Residential Leasing/Sales with proven track record in Property Management.</div></li><li><div>
Excellent sales, customer service and public relations skills.</div></li><li><div>
Ability to drive others toward maximum customer satisfaction.</div></li><li><div>
Must be able to relate to people and have a sales aptitude.</div></li><li><div>
Must have a professional manner and positive attitude.</div></li><li><div>
Must have outgoing personality and ability to promote property at local businesses, functions, and within community.</div></li><li><div>
Must be articulate in sales manners and customer service satisfaction.</div></li><li><div>
Excellent organization and time management skills.</div></li><li><div>
Outstanding ability to influence others, aggressive closing ability, and follow through meet prospects&rsquo; needs.</div></li><li><div>
Outstanding negotiation skills.</div></li><li><div>
Bilingual (Spanish) preferred in some markets.</div></li></ul><div></div><div>
EDUCATION:</div><ul><li><div>
High School Diploma required</div></li></ul><div></div><div>
PHYSICAL DEMANDS AND WORK ENVIRONMENT:<br>
The physical demands described here are representative of those that must be met or may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div><br>
The job requires regularly lifting/pushing up to 15 pounds and occasionally lifting/pushing more than 45 pounds or exerting heavy force, in a wide disparity of environmental conditions. The job involves standing, stooping, bending, lifting, pushing, etc and walking up to 5 miles for the entire shift.</div><div></div><div><br>
Pay Rate Type:</div>
Hourly</div>

Resident Services Coordinator

<div><div>At Wasatch Property Management, our Maintenance Team Leads play a crucial role in each community's success. They are the leaders in facilities management, bringing technical expertise to every aspect of our apartment communities and providing guidance and training to the maintenance team. From HVAC systems to plumbing repairs and even fresh coats of paint, Maintenance Managers are involved in every apartment, ensuring resident satisfaction.</div><div></div><div>
What you&rsquo;ll do:</div><ul><li><div>
Oversee the team of Maintenance Team Members</div></li><li><div>
Schedule and complete turns.</div></li><li><div>
Responsible for completing occupied apartment service requests in less than 3 hours.</div></li><li><div>
Manages the inventory of &ldquo;ready&rdquo; apartments to support the community&rsquo;s marketing and leasing efforts and inspects ready apartments for move-in quality.</div></li><li><div>
Spearheading maintenance initiatives.</div></li><li><div>
Consistently exemplifying the Wasatch brand.</div></li><li><div>
Embodying an owner's mindset.</div></li><li><div>
Provide your team members with the necessary resources and support to thrive and succeed, fostering a positive work environment.</div></li></ul><div></div><div>
Who you are:</div><ul><li><div>
A detail oriented and task-focused individual</div></li><li><div>
A strong communicator</div></li><li><div>
A personable and confident customer service professional with a &ldquo;Resident First&rdquo; mindset.</div></li><li><div>
A Team Player and a leader who leads by example</div></li><li><div>
Organized and Accountable</div></li></ul><div></div><div>
What we're looking for:</div><ul><li><div>
Minimum of 3 years of hands-on general maintenance experience.</div></li><li><div>
EPA Certified with 3-5 years related experience a plus.</div></li><li><div>
Skill in planning, delegating, and coordinating the work of others.</div></li><li><div>
Analytical problem solver, developing alternatives and implementing effective strategies.</div></li><li><div>
Ability to operate various hand and power tools.</div></li><li><div>
Experience in repairing and or maintaining at least most of the following:</div><ul><li><div>
Electrical Systems</div></li><li><div>
Plumbing</div></li><li><div>
Appliances</div></li><li><div>
Flooring</div></li><li><div>
Carpentry</div></li><li><div>
Heating and air systems</div></li><li><div>
Pools</div></li></ul></li><li><div>
Ability to lead staff and build a team atmosphere.</div></li><li><div>
Strong organizational and time management skills.</div></li><li><div>
Detail-oriented, flexible, and able to multitask.</div></li><li><div>
A creative and motivating personality.</div></li><li><div>
Ability to work independently and as part of a team</div></li><li><div>
Superior customer service skills.</div></li><li><div>
Excellent communication, interpersonal, and organizational skills.</div></li><li><div>
Availability to work a flexible schedule, including weekends and rotating on-call responsibility for after-hours emergencies</div></li><li><div>
Proficient in Microsoft Office.</div></li></ul><div></div><div>
Benefits and Pay Range:</div><div>
The pay range for this position is $20.05 - 27.13 USD per hour depending on experience, plus quarterly bonus potential!</div><div><i>
Candidates starting pay will be determined based on job-related skills, experience, and qualifications.</i></div><ul><li><div>
Health, dental, and 401(k) program/match</div></li><li><div>
Paid time off for vacation, sick days, and holidays</div></li><li><div>
Apartment Rent Discounts, bonuses, and recognition for a job well done!</div></li></ul><div></div><div>
At Wasatch, you&rsquo;re more than an employee&mdash;you&rsquo;re part of a team dedicated to excellence. We invest in our team members with the resources, training, and culture needed to excel. This is your opportunity to build a rewarding career where your skills and contributions make a real impact.</div><div></div><div>
Pay Rate Type:</div>
Hourly</div>

Maintenance Team Lead

Join Wasatch Property Management and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wasatch Property Management

ABOUT_COMPANY

Resident Services Coordinator

Maintenance Team Lead