Qureos Mentor

Washington Trust Bank

<div>OVERVIEW

Directs the Commercial Services Group and Treasury Management Associate teams. Drives customer acquisition and retention by providing direct support to Treasury Management Sales Officers, business line partners, and customer support teams, including technical product training and ongoing maintenance and service for commercial clients. Serves as a key contributor to the strategic direction, growth, and long-term viability of business online banking (OLB) and ancillary services. Manages group support staff, service personnel, and Treasury Management Associates, and acts as the primary operational liaison with Finance, IT/Operations, the Commercial Division, and Human Resources.

ESSENTIAL FUNCTIONS
<ul>
<li>Manages the Treasury Management Commercial Service Group and Treasury Management Associates to ensure delivery of high level operational and technical service support for all treasury management products and services.</li>
<li>Manages the CSG Support Team, assigning work and establishing priorities. Prepares and delivers employee performance evaluations, cross-training, process improvements, department coverage, and knowledge of commercial group and division needs.</li>
<li>Maintains strong commercial client relationships and may be the primary support person for large, complex commercial clients.</li>
<li>Integrates effective Internal Controls into all applicable work processes. Maintains a working knowledge of Internal Controls with particular attention to Key Controls. Is responsible for ensuring that updates to Internal Controls documentation are performed timely when there are changes in the risk parameters and/or workflow.</li>
<li>Develops, maintains, and distributes management reports for CSG monthly production.</li>
<li>Ensures that proper audit and compliance procedures for treasury management products and services are followed and performs self-audits on a quarterly basis (ACH, remote deposit capture, WTB On line, wires, etc.).</li>
<li>Works with the Product &amp; Services group to ensure pricing is accurate at all times.</li>
<li>Responsible for analyzing workloads and workflows to identify and implement standardized best practices across activities and processes. Develops and enhances operations-focused processes and databases to improve productivity and delivery efficiency, while ensuring alignment with divisional and Bank-wide strategic initiatives.</li>
<li>Acts as Risk Management Ambassador for the Group (Cash Management and Merchant Services).</li>
<li>Assists the Treasury Management Director in the development of a service level agreement with IS/Operations and the periodic performance evaluation relative to that agreement.</li>
<li>Coordinates the group&rsquo;s interaction with other key delivery support units including: Commercial, Deposit Support, Loan Service Center, Branch Delivery, etc.</li>
<li>Manages and/or coordinates special projects as requested by the Treasury Management Director.</li>
<li>Researches and troubleshoots complex issues for the Cash Management Relationship Managers.</li>
<li>Develops and creates user manuals and internal procedure manuals as required.</li>
<li>Assists in establishing and maintaining appropriate customer facing channel limits.</li>
<li>Regular, reliable attendance is required.</li>
<li>Perform compliance and risk management duties as required or assigned.</li></ul> 


KNOWLEDGE/SKILLS/EXPERIENCE
<ul>
<li>5+ years of professional treasury management experience, letters of credit and project management</li>
<li>Proven outstanding customer service orientation.</li>
<li>Demonstrates creativity, initiative, diplomatic confidence, a positive attitude, and strong communication skills.</li>
<li>Applies a strong process orientation and proven project management expertise to drive initiatives to completion.</li>
<li>Ability to work with minimal supervision on complex issues, situations, etc., meeting deadlines, and working effectively under stress, maintaining a professional demeanor.</li>
<li>Strong leadership and supervisory skills and knowledge of bank personnel policies and procedures.</li>
<li>Strong knowledge of financial product technology (internet banking, ACH, wires, accounting software platforms)</li>
<li>High degree of PC based technical skills, including proficiency with the Microsoft Suite of products with a particular focus on the use of spreadsheets and databases.</li>
<li>Excellent verbal and written communication skills in all levels of the bank, inter-division as well as cross-department.</li>
<li>Goal oriented, self-motivated and enthusiastic.</li>
<li>Ability to prioritize workflow, solve client or staff problems and manage multiple tasks.</li>
</ul>
Compensation: $106,458 - $159,728

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, WA. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is eligible to participate in an applicable incentive plan.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE (https://www.watrust.com/assets/files/qFqeTTn6)as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outline by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Treasury Management Commercial Services Group Manager

<div>Responsible for establishing best practices for integration and delivery of systems into non-production and production environments. Works with infrastructure and development teams to automate systems and workflows. Studies and observes functioning systems, recording performance results, and developing techniques for improvement. Responsible for configuring operational priorities, determining project objectives, and developing operational solutions by designing, studying, estimating, and screening alternative options. Oversees and directs code release workflows and understands the software development lifecycle. Has a clear understanding of various automation tools for developing CI/CD pipelines.

Essential Functions:
<ul>
<li>Work with the development team to establish best practices for integration and delivery.</li>
<li>Manage configuration tools and automation for infrastructure deployment and scaling.</li>
<li>Automate repetitive tasks across a multitude of technologies (Python, PowerShell, NodeJS, etc.).</li>
<li>Configure alerts and monitor system health via observability tools for operations oversite.</li>
<li>Manage Infrastructure as Code technologies including Ansible and Pulumi.</li>
<li>Work with customers and product owners to automate incoming/outgoing data processing.</li>
<li>Partner with other engineers and Product Owners throughout the Bank.</li>
<li>Collaborate with Azure service owners (AAD, VM, LB, GitHub Enterprise, etc.).</li>
<li>Analyze, design, and evaluate automation scripts and systems.</li>
<li>Solve a diverse range of complex problems, working with limited direction.</li>
<li>Coordinate migration to newer platforms and system upgrades.</li>
<li>Research new technologies that will improve efficiency and effectiveness.</li>
<li>Develop processes for upgrading and maintaining components.</li>
<li>Documents business unit requirements, processes, and procedures, including updates or modifications.</li>
<li>Maintains overall knowledge of general banking practices.</li>
<li>Serves as backup to other technical positions and assists with special projects as assigned.</li>
<li>Performs compliance and risk management duties as required or assigned.</li>
<li>Regular, reliable attendance is required.</li>
</ul>
 Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, MIS, engineering, or related field or related, equivalent work experience.</li>
<li>5-7 years of related professional experience preferred.</li>
<li>Proven technical support experience and technical skills in the areas of network operating systems, physical and virtual client/server management, Email, backup/disaster recovery, enterprise-class databases, information security and Internet technologies.</li>
<li>Functional knowledge of or work experience within a supported business unit desired.</li>
<li>Proficiency with TypeScript, JavaScript, and/or Python preferred.</li>
<li>Demonstrates organizational and analytical skills, strategic thinking, and ability to work collaboratively or independently.</li>
<li>Strong communication skills; ability to analyze, synthesize and articulate complex ideas into layman&rsquo;s terms; technical writing skills as needed for documentation.</li>
<li>Strong interpersonal skills; ability to collaborate with and work effectively with diverse groups.</li>
<li>Demonstrated proficiency with various end-user software applications, including spreadsheets, word processing, database, email, networking, and Internet applications.</li>
</ul>
Compensation:

Platform Engineer I - $87,093 - $130,697 
Platform Engineer II - $99,829 - $149,744

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable annual bonus.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE (https://www.watrust.com/assets/files/qFqeTTn6) as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Platform Engineer I/II

<div>This role is primarily responsible for the servicing of Commercial loans including but not limited to preparing commercial loan documentation, loan boarding, collateral perfection &ndash; including but not limited to; real estate, UCC and titled vehicle secured, processing of related financial transactions, and loan reconciliation functions.

Location: This role is open to candidates within Washington Trust Bank&rsquo;s footprint of Washington, Idaho, and Oregon. A hybrid work schedule is available after training, combining remote and onsite work. Regular, reliable attendance is required.

Schedule: Monday thru Friday, 8:00am - 5:00pm.

Essential Functions:
<ul>
<li>Handle loan boarding and collateral perfection.</li>
<li>Audits and reviews loan documents for a variety of commercial loan products to ensure compliance with regulatory and policy issues.</li>
<li>Responsible for handling loan package requests from bank lenders and determining required documentation for specific loan type and conditions.</li>
<li>Orders and verifies supporting documentation. Reviews documents for accuracy and completeness. Manipulates systems and uses knowledge to create effective loan packages.</li>
<li>Prepares appropriate documentation for collateral to be pledged. Ensures accuracy and completeness for perfection and government regulations.</li>
<li>Effectively communicate with other departments in the Bank, collaborating with internal and external customers to ensure a successful customer experience.</li>
</ul>
Qualifications:
<ul>
<li>Proficient knowledge of loan documentation, collateral perfection, and general loan servicing, as well as bank, federal, and state policies and requirements.</li>
<li>Experience with LaserPro, BakerHill NextGen, Jack Henry Silverlake or similar loan servicing, boarding and collateral perfection platforms preferred.</li>
<li>Minimum of 1-3 years of experience working in a loan servicing or administrative environment is required.</li>
<li>Strong knowledge of lending laws, regulations and business loan documentation. Knowledge of flood regulation is a plus.</li>
<li>Demonstrated accuracy in working with detailed data in a deadline-oriented environment.</li>
<li>Demonstrated ability to quickly adapt to and utilize systems and applications.</li>
<li>Strong telephone and interpersonal communication skills.</li>
<li>Ability to effectively prioritize work projects to meet deadlines.</li>
</ul>
Pay Range:
Loan Servicing Specialist II- $20.67 - $31.03 
Loan Servicing Specialist III- $22.50 - $33.76

The compensation range represents the low and high end of the base compensation range for this position located in Central/Eastern Washington area. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. 
 
Candidates in Portland, OR metro area can anticipate a pay range of:

Loan Servicing Specialist II- $25.83 - $38.78 
Loan Servicing Specialist III- $28.13 - $42.20

Candidates in Seattle and Bellevue, WA metro area can anticipate a pay range of: 
 
Loan Servicing Specialist II- $28.93 - $43.44 
Loan Servicing Specialist III- $31.51 - $47.26 

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.</div>

Commercial Loan Servicing Specialist II-III

<div>&quot;The culture here at WTB really is like no other company. I'm lucky to be able to be a part of such a family oriented organization, and I love welcoming people into it and showing them what makes this such a special place to work.&quot; - Becky Sechler, Director of Retail Banking and Client Delivery

Location: Sandpoint Branch - 509 N 5th Ave, Suite E, Sandpoint, ID 83864

Schedule: Monday through Friday, 8:15am &ndash; 5:15pm. Schedule may vary, must be flexible.

Essential Functions

Primary time allocation is dedicated to managing and supporting implementation of sales and service activities in the branch. Coaches to all corporate sponsored training programs. Partners with branch manager to provide sales support, training, coaching, mentoring and development to all branch staff. Ensures that core competency and development plan documentation for all staff is completed. Responsible for marketing Washington Trust banking products and services including preparing for client calls, making sales calls, and call follow-up. Identifies opportunities and continually prospects for new clients. Generates leads through existing relationships; asks Center of Influence (COI) and other referrals sources and all new clients for referrals. Meets regularly with Branch Manager to give feedback on branch strategies and plan for further growth of the branch. Perform compliance and risk management duties as required or assigned.

Sales and Business Development
<ul>
<li>Co-manages and motivates team to achieve sales goals and activities.</li>
<li>Conducts periodic sales, one-on-one, and all-staff meetings.</li>
<li>Participating and promoting team involvement in community organizations and business development activities when appropriate.</li>
<li>Partners with the Branch Manager in the implementation of sales processes, which includes taking the lead and managing sales goals and initiatives.</li>
<li>Contributes to the achievement of the branch and market goals.</li>
<li>Participating and promoting team involvement in community organizations and business development activities when appropriate.</li>
<li>Drives goal planning and developing strategies for the branch.</li>
</ul>
Service
<ul>
<li>Takes ownership and emulates the highest level of client service in all situations. Demonstrates a high level of product knowledge.</li>
<li>Ensures professionalism and service expectations are aligned with corporate standards and followed by all branch personnel.</li>
<li>Maintains a high level of product knowledge and client service skills based on completion of internal and approved external training programs. Keeps up to date with changes to products and services.</li>
<li>Works with other managers and staff to exceed client needs in a responsive, efficient manner across department lines.</li>
<li>Ensures and coordinates daily operation of cash and teller functions, as well as Personal Banker functions with accuracy and efficiency.</li>
<li>Works with the manager to provide administrative and operational direction and support for the branch.</li>
<li>Provides professional financial advice, guidance, and solutions through staff and directly to clients.</li>
</ul>
Training, Development and Leadership
<ul>
<li>Coaches to all corporate sponsored training programs.</li>
<li>Directly conducts coaching with the personal banker, training, human resource functions and staff development activities.</li>
<li>Ensure that core competency and development plan documentation for all staff is completed.</li>
<li>Provides sales support, training, coaching, mentoring, and development to all branch staff.</li>
<li>Works with regional manager, when necessary and human resources in recruitment and hiring process.</li>
</ul>
Compliance and Risk Management
<ul>
<li>Performs compliance and risk management duties as required or assigned.</li>
<li>Ultimately responsible for all regulatory and compliance activity within the branch including overseeing of the branch audit.</li>
<li>Incorporates effective internal controls into all relevant work processes. Maintains a comprehensive understanding of internal controls, focusing specifically on key controls.</li>
<li>Ensures timely updates to internal controls documentation when changes occur in risk parameters and/or workflow.</li>
<li>Accountable for complying with bank policies and procedures, and governmental regulatory requirements as written in bank policy and procedure documentation.</li>
<li>Manage branch to proactively identify and prevent fraud situations.</li>
<li>Train teams to identify and manage risk effectively, staying current on fraud and risk trends to minimize impact to the bank and clients.</li>
<li>Ensure teams are equipped with the necessary tools and knowledge to proactively mitigate risk-related situations.</li>
</ul>
Administrative
<ul>
<li>Acts as the Compliance Representative and facilitates appropriate compliance information at regular Assistant Manager meetings. Conducts the necessary spot checks and training for audits for the branches. Adheres to bank policy manual.</li>
<li>Partners with Branch Manager to analyze workloads and workflows, designing and implementing best practices which define the most efficient way to conduct specific processes as well as continually upgrading and evaluating processes.</li>
<li>Manage branch to proactively educate, identify and prevent fraud situations.</li>
<li>Responsible for adhering and managing team to bank security and dual control policies.</li>
<li>Research and troubleshoot complex issues.</li>
<li>Demonstrates positive leadership behaviors through team motivation and development while leading by example.</li>
<li>Acts as the branches&rsquo; primary operation contact providing daily support to branches in problem resolution relative to policies, procedures, compliance, technical and operational issues, as well as business and personal document interpretation.</li>
<li>Maintains responsibility for managing personal bankers and other branch staff as assigned by the Branch Manager.</li>
<li>Directly delivers coaching and training of job expectations, Human Resource functions, and staff development activities.</li>
<li>Manages performance review documentation, development and delivery to Personal Bankers. Will assist with Personal Banker performance management.</li>
<li>Partners with Branch Manager and Human Resources in recruitment and hiring process.</li>
<li>Manages client base to meet bank income goals. Directly responsible for maintaining reasonable fee waiver and budgetary expectations, as assigned by Branch Manager.</li>
<li>Accountable for complying with bank policies and procedures, and governmental regulatory requirements as written in bank policy and procedure documentation.</li>
<li>Conducts other duties as assigned by the Branch Manager.</li>
</ul>
Qualifications
<ul>
<li>Excellent verbal, written and interpersonal communication skills.</li>
<li>Goal oriented, self-motivated and enthusiastic.</li>
<li>Ability to sell products &amp; services to clients.</li>
<li>Ability to prioritize workflow, solve client or staff problems, and manage multiple tasks.</li>
<li>Required to maintain the security and confidentiality of Bank and client information.</li>
<li>Strong leadership skills including team recognition, motivation and conflict resolution.</li>
<li>Completion of all appropriate Sales, Service, Employee Retention and Management training.</li>
<li>May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System &amp; Registry (NMLS).</li>
<li>Bilingual candidates preferred but not required.</li>
</ul>
Join us in one of our 40+ Washington, Idaho, or Oregon branches as we work toward maintaining a strong, trust-based community in our branches, our bank, with our clients, and in our greater communities. 


Pay Range: $25.44 to $38.16 per hour

Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable incentive compensation plan.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.</div>

Assistant Branch Manager

Join Washington Trust Bank and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Washington Trust Bank

About Company

Treasury Management Commercial Services Group Manager

Platform Engineer I/II

Commercial Loan Servicing Specialist II-III

Assistant Branch Manager