Qureos Mentor

Washmen

<div><div><b>About Company</b></div><div>
Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well-recognized for its quality, consistency, and convenience. Washmen&rsquo;s mission is to replace your washing and drying machine using state-of-the-art technology and a user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.</div><div>
Washmen operates in Dubai &amp; Abu Dhabi and caters to more than 60,000 users. Washmen&rsquo;s offices in Dubai, Beirut &amp; Istanbul are home to a steadily growing team of young professionals.</div><div></div><div><b><br>
Job Overview</b></div><div>
We are looking for a Customer Service representative &ndash; English Speaking, who has experience in a call center. Our objective at Washmen is to deliver best-in-class customer service. This involves delighting our customers at every touch point that they interact with our company. Whether it be phone, SMS, email, in-app chat, or personal deliveries, the objective is to make sure the customer&rsquo;s experience is surprisingly good and exceeds his expectations. This requires friendliness, empathy, sympathy, compassion, humility, and a lot of patience.</div><div>
Washmen is gearing up to scale. Being part of one of the fastest-growing startups in the Middle East, Washmen will provide you with a unique experience; helping shape a company facing the adventures and challenges of growth.</div><div></div><div><b><br>
Responsibilities</b></div><ul><li> Deliver superior service to customers by always positively surprising them.</li><li> Be proactive in handling potential customer difficulties</li><li> Be proactive in addressing potential operational breakdowns</li><li> Think like an owner and make suggestions to improve the business like an owner</li><li> Communicate with empathy and compassion</li><li> Learn and internalize the Washmen process for handling damage and missing item claims</li><li> Proactively manage customer expectations in a manner that is realistic</li><li> Manage the customer&rsquo;s experience and steer it towards a positive experience</li><li> Always be 2 steps ahead of any customer claim or resistance to a proposal and address it in advance</li><li> Develop and acquire a strong laundry and dry-cleaning knowledge base in order to address customer claims with confidence and explain cases. This relaxes customers and increases their trust in our service</li><li> Continuously suggest methods to improve the customer service process</li><li> Develop empathy</li><li> Learn the company&rsquo;s Customer Service Principles and learn to balance a Principle-based approach to customer service with our Procedural based approach</li><li> Always maintain a lighthearted, professional but very friendly and personal tone on the phone</li><li> Pursue continuous learning in the fields of communication, customer service, and laundry</li><li> Pursue knowledge in personal matters of interest at least 1 hour a week on company time</li><li> Identify personal limitations and request help from peers and management when you need it</li></ul><div>
</div><div><b>
Requirements</b></div><ul><li> <b>Only Immediate joiners will be considered
</b></li><li> 2-4 years of experience in customer experience with a bachelor&rsquo;s degree.</li><li> Excellent English communication skills, written and spoken.</li></ul><div><b>
</b></div><div><b>
Job Type:</b> Full-time</div><div><b>
Work Location: </b>Jabal Ali</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Customer Service Representative

<div><div><b>Company Overview</b></div><div>
Washmen is the UAE&rsquo;s leading on-demand laundry service, ranked among the world&rsquo;s top three and globally recognized as the most technologically advanced in the industry.</div><div></div><div><br>
In three years, our <b>Shoe &amp; Bag Care</b> division has grown into the region's largest aftercare service for shoes and handbags - trusted with everything from daily essentials to six-figure designer pieces - having served 50,000 customers with a 4.9 rating.</div><div></div><div><br>
We are now advancing our technical expertise and craftsmanship standards to set a new benchmark for luxury aftercare.</div><div></div><div><b><br>
Our</b><b> Ambition:</b> To be recognized as the world&rsquo;s most advanced independent luxury aftercare house for shoes, bags and leather goods. Having already set new global standards in laundry, we are now bringing the same vision and innovation to luxury aftercare.</div><div></div><div><b><br>
Role</b><b>: Technical Director - Leather Care</b>We are seeking a Technical Director with deep expertise in luxury leather goods aftercare, repair, and atelier management. The ideal candidate will have experience from Herm&egrave;s, Louis Vuitton, Berluti, or similar maisons &mdash; or with bespoke shoemakers such as Church&rsquo;s, John Lobb and Edward Green.</div><div>
This role reports directly to senior leadership and will play a pivotal part in scaling Washmen&rsquo;s luxury aftercare division into a global reference point for craftsmanship, innovation, and operational excellence.</div><div><b>
Key</b><b> Responsibilities</b></div><div>
Lead all technical operations across shoe &amp; handbag cleaning, restoration, and repair</div><div>
Define and enforce luxury-level craftsmanship and quality standards</div><div>
Train, develop, and elevate the production team in line with atelier practices</div><div>
Drive innovation in materials, repair techniques, and finishing Strengthen supplier partnerships and oversee artisan material inventory</div><div>
Scale operations without compromising artisanal qualityBridge heritage craftsmanship with modern operational efficiency</div><div></div><div><b><br>
Candidate Profile</b></div><div>
10+ years&rsquo; experience in luxury leather shoes &amp; handbags aftercare, repair and atelier management</div><div>
A leader who balances respect for heritage craftsmanship with the ability to modernize at scaleAtelier and technical leadership background from Herm&egrave;s, LV, Chanel or equivalent high-end maisons &mdash; or with bespoke shoemakers such as Church&rsquo;s, John Lobb and Edward Green</div><div>
Expertise in leather, exotic skins, hardware, and finishing techniquesProven ability to scale teams while preserving craftsmanship standards</div><div>
Willingness to relocate to Dubai</div><div></div><div><b><br>
Location</b>Dubai, UAE</div><div></div><div><b><br>
Why Join Washmen</b>Work in a fast-growing, innovation-driven environment with the resources and ambition to set new standards.</div><div>
Our operations span 4 industry-leading facilities totaling over 50,000 sq. ft., a central head office, and a fleet of 100 vans. Powered by a 600-person workforce, we&rsquo;ve served over 140,000 customers, having processed 170 million garments and 150,000 shoes &amp; bags - and we continue to grow month on month.</div><div></div><div><b><br>
Compensation</b></div><div>
A bespoke package reflecting experience and expertiseFull relocation support, with housing and car providedTax-free salary</div><div>
Comprehensive medical insurance</div><div>
Additional benefits aligned with senior leadership hires</div><div></div><div><b><br>
In 3 years, we built the region&rsquo;s largest aftercare service for shoes &amp; handbags. Now, we&rsquo;re building it into the world&rsquo;s most advanced independent aftercare case for luxury leather goods &mdash; and we seek a Technical Director who refuses to accept anything less.</b></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Technical Director

<div><div><b>We&rsquo;re looking for a Senior React Native engineer (7+ years) who&rsquo;s solved real mobile platform challenges in </b><b>production.</b></div><div></div><div><br>
At Washmen, our customer app isn&rsquo;t just another e-commerce interface&mdash;it&rsquo;s a high-volume, multi-service platform processing thousands of daily orders with complex orchestration requirements. We need someone who&rsquo;s already debugged production memory issues with native profilers, built custom bridges when off-the-shelf solutions failed, and made architectural decisions that scaled.</div><div></div><div><b><br>
What we&rsquo;re NOT looking for:</b> Junior developers eager to learn React Native, or web developers transitioning to mobile.</div><div></div><div><b><br>
What we ARE looking for:</b> Engineers who&rsquo;ve shipped apps with published App Store/Play Store experience, can immediately contribute to discussions around performance optimization, native module development, and mobile-specific constraints.</div><div></div><div><br>
If you&rsquo;ve led mobile architecture decisions in production environments and have battle scars from React Native at scale&mdash;let&rsquo;s talk.</div><div></div><div><b><br>
Job Description:Responsibilities</b></div><div>
Design and build high-performance mobile applications using React Native for iOS and Android.</div><div>
Build and maintain custom native modules in Swift/Objective-C (iOS) and Kotlin/Java (Android) when JavaScript isn&rsquo;t enough.</div><div>
Debug and optimize native-level performance issues using Xcode Instruments and Android Studio Profiler. Handle crashes, memory leaks, and platform-specific problems.</div><div>
Integrate third-party native SDKs and handle OS updates across both platforms.</div><div>
Manage API integration (REST/GraphQL) and state management using React Query, with focus on caching and error handling.</div><div>
Translate designs into pixel-perfect UIs that work seamlessly on both platforms.</div><div>
Write testable code with unit, integration, and E2E tests (Jest, Appium).Mentor teammates through code reviews and pair programming.</div><div></div><div><b><br>
Required Skills</b></div><div><b>
Native Expertise (Critical):</b></div><div>
Solid iOS (Swift/Objective-C) and Android (Kotlin/Java) fundamentals</div><div>
7+ Experience building custom native modules and React Native bridges</div><div>
Deep understanding of React Native architecture (New Architecture, JSI, Turbo Modules)</div><div>
Strong debugging skills with native profilers and crash analysis tools</div><div></div><div><b><br>
React Native:</b></div><div>
Expert-level React Native development</div><div>
TypeScript, React Query, and modern state management</div><div>
Performance optimization and memory management</div><div>
Mobile-specific constraints (battery, network, memory)</div><div><b>
Other:</b></div><div>
API integration (REST/GraphQL)</div><div>
Testing frameworks (Jest, React Testing Library, Detox)</div><div>
Design implementation from Figma</div><div>
App Store/Play Store release process</div><div>
Security best practices (OWASP, secure storage)</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Senior React Native Engineer

<div><div><b>Position Overview</b></div><div>
We're seeking a self-sufficient Senior Data Engineer to build and scale our data infrastructure supporting product, engineering and analytics team. You'll architect data pipelines, optimize our data platform, and ensure the teams have reliable, high-quality data to drive business decisions.</div><div>
This is a hands-on role for someone who can own the entire data engineering stack - from ingestion to transformation to orchestration. You'll work independently to solve complex data challenges and build scalable solutions.</div><div></div><div><b><br>
Core Responsibilities</b></div><div></div><div><b><br>
Data Pipeline Development &amp; Optimization</b></div><div>
Design, build, and maintain scalable data pipelines using Spark and Databricks</div><div>
Develop ETL/ELT workflows to process large volumes of customer behavior data</div><div>
Optimize Spark jobs for performance, cost efficiency, and reliability</div><div>
Build real-time and batch data processing solutions</div><div>
Implement data quality checks and monitoring throughout pipelines</div><div>
Ensure data freshness and SLA compliance for analytics workloads</div><div></div><div><b><br>
AWS Data Infrastructure</b></div><div>
Architect and manage data infrastructure on AWS (S3, Glue, EMR, Redshift)</div><div>
Design and implement data lake architecture with proper partitioning and optimization</div><div>
Configure and optimize AWS Glue for ETL jobs and data cataloging</div><div>
Shifting Glue jobs to Zero ETL</div><div>
Implement security best practices for data access and governance</div><div>
Monitor and optimize cloud costs related to data infrastructure</div><div></div><div><b><br>
Data Modeling &amp; Architecture</b></div><div>
Design and implement dimensional data models for analytics</div><div>
Build star/snowflake schemas optimized for analytical queries</div><div>
Create data marts for specific business domains (retention, campaigns, product)</div><div>
Ensure data model scalability and maintainability</div><div>
Document data lineage, dependencies, and business logic</div><div>
Implement slowly changing dimensions and historical tracking</div><div></div><div><b><br>
Orchestration &amp; Automation</b></div><div>
Build and maintain workflow orchestration using Airflow or similar tools</div><div>
Implement scheduling, monitoring, and alerting for data pipelines</div><div>
Create automated data quality validation frameworks</div><div>
Design retry logic and error handling for production pipelines</div><div>
Build CI/CD pipelines for data workflows</div><div>
Automate infrastructure provisioning using Infrastructure as Code</div><div></div><div><b><br>
Cross-Functional Collaboration</b></div><div>
Partner with Senior Data Analyst to understand analytics requirements</div><div>
Work with Growth Director and team to enable data-driven decision making</div><div>
Support CRM Lead with data needs for campaign execution</div><div>
Collaborate with Product and Engineering on event tracking and instrumentation</div><div>
Document technical specifications and best practices for the team</div><div>
Work closely with all squads , establish data contracts with engineers to land data in a most optimal way.</div><div></div><div><b><br>
Required Qualifications</b></div><div></div><div><b><br>
Must-Have Technical Skills</b></div><div><b>
Apache Spark</b>: Expert-level proficiency in PySpark/Spark SQL for large-scale data processing - this is non-negotiable</div><div><b>
Databricks</b>: Strong hands-on experience building and optimizing pipelines on Databricks platform - this is non-negotiable</div><div><b>
AWS</b>: Deep knowledge of AWS data services (S3, Glue, EMR, Redshift, Athena) - this is non-negotiable</div><div><b>
Data Modeling</b>: Proven experience designing dimensional models and data warehouses - this is non-negotiable</div><div><b>
Orchestration</b>: Strong experience with workflow orchestration tools (Airflow, Prefect, or similar) - this is non-negotiable</div><div><b>
SQL</b>: Advanced SQL skills for complex queries and optimization</div><div><b>
Python</b>: Strong programming skills for data engineering tasks</div><div></div><div><b><br>
Experience</b></div><div>
6-10 years in data engineering with focus on building scalable data platforms</div><div>
Proven track record architecting and implementing data infrastructure from scratch</div><div>
Experience processing large volumes of event data (billions of records)</div><div>
Background in high-growth tech companies or consumer-facing products</div><div>
Experience with mobile/web analytics data preferred</div><div></div><div><b><br>
Technical Requirements</b></div><div>
Expert in Apache Spark (PySpark and Spark SQL) with performance tuning experience</div><div>
Deep hands-on experience with Databricks (clusters, jobs, notebooks, Delta Lake)</div><div>
Strong AWS expertise: S3, Glue, EMR, Redshift, Athena, Lambda, CloudWatch</div><div>
Proficiency with orchestration tools: Airflow, Prefect, Step Functions, or similar</div><div>
Advanced data modeling skills: dimensional modeling, normalization, denormalization</div><div>
Experience with data formats: Parquet, Avro, ORC, Delta Lake</div><div>
Version control with Git and CI/CD practices</div><div>
Infrastructure as Code: Terraform, CloudFormation, or similar</div><div>
Understanding of data streaming technologies (Kafka, Kinesis) is a plus</div><div></div><div><b><br>
Core Competencies</b></div><div><b>
Self-sufficient</b>: You figure things out independently without constant guidance</div><div><b>
Problem solver</b>: You diagnose and fix complex data pipeline issues autonomously</div><div><b>
Performance-focused</b>: You optimize for speed, cost, and reliability</div><div><b>
Quality-driven</b>: You build robust, maintainable, and well-documented solutions</div><div><b>
Ownership mindset</b>: You take end-to-end responsibility for your work</div><div><b>
Collaborative</b>: You work well with analysts and business stakeholders despite being independent</div><div></div><div><b><br>
Nice-to-Have</b></div><div>
Databricks certifications (Data Engineer Associate/Professional)</div><div>
Experience with dbt for data transformation</div><div>
Knowledge of customer data platforms (Segment, mParticle, Rudderstack)</div><div>
Experience with event tracking platforms (Mixpanel, Amplitude)</div><div>
Familiarity with machine learning infrastructure and MLOps</div><div>
Experience in MENA region or emerging markets</div><div>
Background in on-demand services, marketplaces, or subscription businesses</div><div>
Knowledge of real-time streaming architectures</div><div></div><div><b><br>
What We Offer</b></div><div>
Competitive salary based on experience</div><div>
Ownership of critical data infrastructure and architecture decisions</div><div>
Work with modern data stack and cutting-edge AWS technologies</div><div>
Direct impact on business decisions through data platform improvements</div><div>
Comprehensive health benefits</div><br>
<div></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Senior Data Engineer

Join Washmen and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Washmen

ABOUT_COMPANY

Customer Service Representative

Technical Director

Senior React Native Engineer

Senior Data Engineer