Qureos Mentor

Waste Pro USA

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 Summary Of Position
 
 
 
 The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
 
 
 
 Essential Job Functions
 
 
 
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 Answers incoming calls.
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 Assists existing commercial and residential customers in resolving issues.
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 Provides service quotes for new customers.
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 Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
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 Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
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 Averages answering approximately 100 inbound calls per day .
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 Averages answering calls in fewer than 12 seconds.
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 Establishes understanding of customer needs, issues, and requests.
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 Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
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 Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
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 Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
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 Supports other service lines when required.
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 Uses Tower system to gather information, provides information, and/or update customer records.
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 Completes cross training with other departments to include Operations, Sales, and Billing.
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 Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
 
 
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 Other Job Responsibilities
 
 
 
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 Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
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 Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
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 Any additional job duties that may be assigned by the Supervisor.
 
 
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 WORK ENVIRONMENT
 
 : Normal setting for this job is: office setting.
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Customer Service Representative - Theodore - Rangeline Road

Join Waste Pro USA and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Waste Pro USA

About Company

Customer Service Representative - Theodore - Rangeline Road