Urwah Admin

WebEngage

<div><div><b>About Us</b>:</div><div></div><div><br>
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media &amp; Publications, Gaming, BFSI, Healthcare, and Online Retail.</div><div></div><div><br>
One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.</div><div></div><div><br>
Learn more about us at http://webengage.com</div><div>
Welcome to nginx!</div><div><b>
Responsibilities:</b></div><ul><li>
Empathize with every aspect of the customer experience, putting customers need first.</li><li>
Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.</li><li>
Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.</li><li>
Continually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals.</li><li>
Proactively spot and correct any issues that could affect customer satisfaction or retention</li><li>
Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.</li><li>
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.</li><li>
Be responsible for upselling and renewals, and increase the revenue per customer.</li><li>
Implement and optimize cross-channel retention campaigns for the customers.</li><li>
Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.</li><li>
Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business.</li></ul><div>
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Requirements:</b></div><ul><li>
Strong customer service background, follow-up, and organizational skills.</li><li>
3-4 years of relevant SaaS Customer Success experience</li><li>
Bachelor&#700;s degree in IT/Computer Science. A Masters degree in Business Administration would be preferred Diplomacy, tact, and poise under pressure when working through customer issues.</li><li>
Excellent personal presentation and communication skills &amp; strong client servicing skills.</li><li>
Strong problem-solving skills and working knowledge of web applications, HTML, JavaScript, CSS, iOS and Android platforms.</li></ul><div></div><div><b><br>
Life at WebEngage:</b></div><ul><li>
We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly &amp; quarterly town hall meetings.</li><li>
A highly inclusive work culture that promotes a relaxed, creative and productive environment.</li><li>
Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance</li></ul><div></div><div><b><br>
Perks &amp; Benefits:</b></div><ul><li>
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)</li><li>
Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)</li></ul><div></div><div><b><br>
Explore more here:</b></div><ul><li>https://youtu.be/Y0HjfyMjUpg</li><li>https://linkedin.com/company/webengage</li><li>https://twitter.com/WebEngage?s=09</li></ul><div></div><div><b><br>
Do you think you fit the bill? Come along, let&#700;s redefine the future of Marketing Automation!</b></div><div>
WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.</div></div>

Customer Success Manager

<div><div><b>About Us:</b></div><div>
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media &amp; Publications, Gaming, BFSI, Healthcare, and Online Retail.</div><div>
One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.</div><div>
Learn more about us at http://webengage.com</div><div></div><div><b><br>
Responsibilities:</b></div><br>
<div></div><ul><li>
Manage top enterprise accounts and drive revenue</li><li>
Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)</li><li>
Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs</li><li>
Participate in and conduct Executive Business Reviews (EBRs)</li><li>
Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets Implement processes to improve on the quality of deliverables and reduce turnaround time</li><li>
Responsible for conflict resolution and compliance on client deliverables and revenue</li><li>
Identification of client goals and representing their interest to internal teams</li><li>
Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account</li><li>
Proactively identify any risk in Enterprise accounts</li><li>
Help drive customer references and case studies, and increase speaker participation, etc.</li><li>
Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business</li></ul><div></div><div><b><br>
Requirements:</b></div><ul><li>
4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup</li><li>
Must Have - The candidate should be proficient in reading, writing and speaking Arabic</li><li>
Preferably a Masters degree in Business Administration</li><li>
Domain - Experience with analytics, data, databases or business intelligence preferred</li><li>
Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful</li><li>
Excellent Communication - You know what to say and more importantly, how to say it</li><li>
Experience in Digital Marketing products will be an added advantage</li></ul><div></div><div><b><br>
Life at WebEngage:</b></div><ul><li>
We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly &amp; quarterly town hall meetings.</li><li>
A highly inclusive work culture that promotes a relaxed, creative and productive environment.</li><li>
Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance</li></ul><div></div><div><b><br>
Perks &amp; Benefits:</b></div><ul><li>
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)</li><li>
Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)</li></ul><div></div><div><b><br>
Explore more here:</b></div><ul><li>https://youtu.be/Y0HjfyMjUpg</li><li>https://linkedin.com/company/webengage</li><li>https://twitter.com/WebEngage?s=09</li></ul><div></div><div><b><br>
Do you think you fit the bill? Come along, let&#700;s redefine the future of Marketing Automation!</b></div><div>
WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.</div></div>

Strategic Account Manager - KSA

Join WebEngage and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WebEngage

ABOUT_COMPANY

Customer Success Manager

Strategic Account Manager - KSA