Abrar Admin

WebPar IT Solutions LLC

Core ResponsibilitiesThe role can be broken down into three main areas: Reactive (fixing what&rsquo;s broken), Proactive (preventing issues), and Administrative (managing assets).1. Incident Management (Troubleshooting)<ul><li>Hardware: Diagnosing and repairing issues with desktops, laptops, printers, mobile devices, servers, and peripherals.</li><li>Software: Installing, updating, and troubleshooting operating systems (Windows, macOS, Linux) and business applications (Microsoft 365, Adobe, CRM software).</li><li>Networking: Troubleshooting connectivity issues, VPN access, Wi-Fi signals, and basic router/switch configurations.</li><li>Account Management: Resetting passwords, unlocking accounts, and managing user permissions in Active Directory or Azure AD.</li></ul>2. Customer Service &amp; Communication<ul><li>Ticketing System: Managing a queue of support tickets, prioritizing issues based on urgency (e.g., a single forgotten password vs. a whole office unable to work).</li><li>Remote &amp; Desk-side Support: Assisting users via phone, chat, remote desktop tools, or in person.</li><li>Documentation: Creating user guides (wikis) and documenting solutions in a knowledge base to reduce repeat issues.</li></ul>3. System Administration &amp; Maintenance<ul><li>Onboarding/Offboarding: Setting up new employee accounts and equipment (laptops, monitors, badges) and deactivating accounts for departing staff.</li><li>Asset Management: Tracking inventory of hardware and software licenses to ensure compliance.</li><li>Security: Ensuring endpoints meet security standards (installing antivirus, applying patches, enforcing multi-factor authentication).</li></ul>Required SkillsIT Support requires a hybrid of technical hard skills and soft skills.Technical:<ul><li>Operating Systems: Proficiency in Windows 10/11 and macOS; familiarity with Linux is a plus.</li><li>Active Directory: Managing users, groups, and organizational units.</li><li>Microsoft 365 / Google Workspace: Administering email, SharePoint/Drive, and Teams.</li><li>Networking Fundamentals: Understanding of DNS, DHCP, TCP/IP, and basic firewall concepts.</li><li>Hardware: Ability to replace RAM, hard drives, and troubleshoot physical failures.</li></ul>Soft Skills (Often more important than technical skills):<ul><li>Patience: Users are often frustrated; the ability to remain calm is critical.</li><li>Communication: Translating technical jargon into plain English so non-technical users understand the solution.</li><li>Problem Solving: The ability to search for answers (Google-fu) and think logically through layers of the OSI model to isolate faults.</li><li>Empathy: Understanding that a &quot;broken computer&quot; is preventing someone from doing their job.</li></ul>Job Types: Full-time, Part-timePay: RO9,000.000 - RO15,000.000 per yearExpected hours: 40.0 per weekWork Location: In person

IT Support

Join WebPar IT Solutions LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WebPar IT Solutions LLC

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IT Support