Qureos Mentor

Wedgewood Pharmacy

<div><div>At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.</div>
WE ARE HIRING FOR OUR NEXT CLASS STARTING ON AUGUST 10, 2026!!!

Must be within a commutable distance from Swedesboro, NJ

Great Care, Delivered&trade; is not just a promise; it's a commitment we make to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!

Are you excited to kickstart or continue your Customer Service career in a vibrant call center environment while making a real difference for animals? Perhaps you're a vet tech seeking better pay and amazing advancement opportunities that allow you to keep helping our furry friends?

Wedgewood Pharmacy is the perfect place for you! As the nation's largest and most trusted provider of compounded veterinary medications, we're looking for enthusiastic individuals to join our mission!

Our Customer Care Specialists can start at an impressive $19.25 an hour, plus bonuses and incentives! This position offers the fantastic flexibility to work schedules that suit your lifestyle.

When will you work?
<ul>
<li>New-hire education includes a thrilling six weeks of paid in-classroom training at our Swedesboro, New Jersey, campus. You'll explore our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician.</li>
<li>This position is remote after training, except for meetings. You must meet metrics.</li>
<li>Regular work schedule will be: Monday through Friday, 11:30 AM - 8:00 PM EST | Every other Saturday, 9:00 AM - 5:00 PM, with one extra Saturday per quarter.</li>
<li>We will provide the computer equipment for you to be able to work from home.</li>
<li>All Customer Care employees participate in regular shift bids, allowing work schedules to be awarded based on tenure and performance. This means everyone has the chance to compete for and secure their ideal schedule!</li>
</ul>
What you'll do:
<ul>
<li>Deliver exceptional customer service with kindness, empathy, understanding, and patience!</li>
<li>Efficiently navigate patient and prescriber profiles across systems with ease.</li>
<li>Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions.</li>
<li>Work cohesively with a team, as well as thrive independently!</li>
<li>Engage with team members across pharmacy and fulfillment facilities.</li>
<li>Maintain a positive and professional attitude while keeping our pet patients and customers as your top priority!</li>
</ul>
Who you are:
<ul>
<li>Possess or be able to acquire a New Jersey Pharmacy Technician License. (we train you)</li>
<li>A coachable, quick learner who embraces change!</li>
<li>Able to handle high-volume inbound calls - 50 or more a day</li>
<li>A compassionate and caring individual who adores animals and those who care for them.</li>
<li>Demonstrate strong attention to detail and a commitment to following procedures.</li>
<li>Self-motivated and energized, excelling in a fast-paced environment.</li>
<li>An effective and persuasive communicator</li>
<li>Computer-savvy, effortlessly navigating the internet!</li>
<li>A reliable co-worker with a positive, professional attitude &ndash; no exceptions!</li>
<li>Basic calculations come easily to you.</li>
<li>A high school graduate or equivalent.</li>
</ul>
Automatic Bonus Points:
<ul>
<li>You have experience in retail or have held Customer Service positions in the past.</li>
<li>You bring prior contact center experience!</li>
<li>You possess working knowledge as a pharmacy technician.</li>
<li>You have worked as a veterinary technician or in a similar role.</li>
<li>You're comfortable working with Microsoft Office, Outlook, Word, &amp; Excel.</li>
<li>You've attended some college or earned a degree.</li>
<li>You can speak Spanish - bilingual candidates are a plus!</li>
</ul>
What's in it for you:
<ul>
<li>A comprehensive benefits package that includes health, dental, and flexible spending accounts!</li>
<li>A 401(k) retirement plan with a generous company contribution to help you save for the future!</li>
<li>Company-paid life and disability insurance!</li>
<li>Access to voluntary insurance options!</li>
<li>A generous paid time off program that increases every year!</li>
<li>Tuition reimbursement to support your educational goals!</li>
<li>Growth opportunities &ndash; we believe in promoting from within through our internal job posting program!</li>
</ul><div>
Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.</div></div>

Animal Pharmacy Customer Care Specialist - Remote after Training!!

<div><div>At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.</div>

The CC Equine Specialist is a key operational role and high-level performer, responsible for the delivery of the highest quality and complete knowledge for equine customer support solutions and services, providing an extraordinary experience for our Wedgewood Equine customers.

Essential Functions:
<ul><li>Provide tier II support with the Customer Care Operations team</li></ul>
<ul><li>Identify, investigate, and resolve in depth customer issues and concerns through multi-channel communications &ndash; phone, email, and chat.</li></ul>
<ul><li>Deliver high-quality professional resolutions to all internal and external customers</li></ul>
<ul><li>Be the subject matter expert on all internal and online systems and processes; can readily assist all equine internal and external customers</li></ul>
<ul><li>Identify system, customer, and quality trends</li></ul>

Required Skills &amp; Abilities:
<ul><li>Extremely customer-focused, providing the best customer experience at every touch</li></ul>
<ul><li>High-touch performer based on quality, speed, and resolution</li></ul>
<ul><li>An excellent oral &amp; written communicator</li></ul>
<ul><li>Active and responsive problem solver</li></ul>
<ul><li>Adaptable to change, feedback, and direction; continually performance-focused</li></ul>
<ul><li>Strong multi-tasker</li></ul>
<ul><li>Detail-oriented with a sense of urgency</li></ul>
<ul><li>Team-centric and collaborative</li></ul>
<ul><li>1-3 years' experience in an equine customer service environment</li></ul>
<ul><li>Excellent performance and attendance record</li></ul>
<ul><li>Thorough knowledge of departmental processes, procedures, and policies</li></ul>
<ul><li>Exceptional verbal and written communication; can speak and write intelligently, clearly, and concisely to get messages across that have the desired effect</li></ul>
<ul><li>Problem solver; looks beyond the obvious and doesn't stop at the first answer</li></ul>
<ul><li>Strong organizational and time management skills are a must</li></ul>
<ul><li>Pharmacy Technician License or willing to obtain</li></ul>

Physical Requirements (if applicable):
<ul><li>Normal office activity including keyboarding, interacting with others, participating in meetings, extended periods of sitting and/or standing in an open office environment.</li></ul>
<ul><li>Light physical effort (usually lifting/moving up to 25 pounds)</li></ul>
<ul><li>Ability to work extended hours and weekends on occasion.</li></ul>

What's in it for you:
<ul>
<li>A comprehensive benefits package that includes health, dental, and flexible spending accounts</li>
<li>401(k) retirement plan with a generous company contribution to help you save for the future</li>
<li>Company-paid life and disability insurance</li>
<li>Access to voluntary insurance options</li>
<li>A generous paid time off program that increases every year</li>
<li>Tuition reimbursement</li>
<li>Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!</li>
</ul><div>
Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.</div></div>

Customer Care Call Center Representative for Equine, Zoo, and Wildlife

Join Wedgewood Pharmacy and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wedgewood Pharmacy

About Company

Animal Pharmacy Customer Care Specialist - Remote after Training!!

Customer Care Call Center Representative for Equine, Zoo, and Wildlife