Qureos Mentor

wego

<div><h3 class="jobSectionHeader">About Wego</h3>
Wego is a leading online travel marketplace, committed to offering seamless travel solutions and personalized experiences to users worldwide. We&rsquo;re passionate about making travel simpler, more inspiring, and more rewarding, leveraging technology and innovation to connect people with unforgettable experiences.<h3 class="jobSectionHeader">
Role Overview</h3>
We are seeking an experienced and strategic Senior CRM Executive to lead our customer relationship management initiatives. This role will be pivotal in driving engagement, personalization, and retention across multiple communication channels. The ideal candidate will have deep expertise in CRM tools and strategies, a proven track record in campaign management, and strong collaboration skills&mdash;particularly with product and cross-functional marketing teams. Experience in the travel industry is highly advantageous.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
CRM Strategy &amp; Execution<ul>
<li>
Develop and implement a comprehensive CRM strategy covering email, push notifications, in-app/on-site notifications, WhatsApp, and SMS.</li>
<li>
Design and optimize onboarding and engagement journeys to boost retention and lifetime value.</li>
</ul>
Campaign Management<ul>
<li>
Lead end-to-end planning, execution, and analysis of CRM campaigns.</li>
<li>
Leverage data-driven insights to continuously improve campaign performance.</li>
</ul>
Personalization &amp; Segmentation<ul>
<li>
Drive advanced personalization strategies to deliver relevant content and offers.</li>
<li>
Develop sophisticated segmentation frameworks based on user behavior, preferences, and lifecycle stage.</li>
</ul>
Cross-Functional Collaboration<ul>
<li>
Partner with the product team to align CRM initiatives with product features and user experience enhancements.</li>
<li>
Collaborate with analytics, design, and content teams to ensure campaigns are consistent, impactful, and brand-aligned.</li>
</ul>
Innovation &amp; Best Practices<ul>
<li>
Stay ahead of CRM technology trends, tools, and industry best practices.</li>
<li>
Recommend and implement innovations to enhance CRM effectiveness.</li>
</ul>
Performance Measurement<ul>
<li>
Define KPIs to evaluate CRM initiatives.</li>
<li>
Produce regular performance reports with actionable recommendations.</li>
</ul><h3 class="jobSectionHeader">
Qualifications &amp; Requirements</h3><ul>
<li>
Minimum 3 years of CRM management experience across multiple channels.</li>
<li>
Strong expertise in email marketing, push notifications, in-app/on-site notifications, WhatsApp, and SMS marketing.</li>
<li>
Proven experience in creating customer onboarding and engagement journeys.</li>
<li>
Deep understanding of personalization techniques and data-driven CRM strategies.</li>
<li>
Hands-on experience with CRM platforms and marketing automation tools.</li>
<li>
Proficiency in Microsoft Excel and BigQuery.</li>
<li>
Strong technical skills, including HTML, CSS, JS, and other languages for email creation and report automation.</li>
<li>
Exceptional analytical skills to interpret data and translate into actionable insights.</li>
<li>
Strong project management capabilities with experience handling multiple concurrent campaigns.</li>
<li>
Excellent communication and leadership skills.</li>
<li>
Prior experience in the travel industry is highly preferred.</li></ul></div>

Senior CRM Executive

<div>Position Overview:
We are seeking a Regional Customer Success Manager (RCSM) to lead customer success initiatives for our Arabic-speaking clients in the Middle East. This role involves building strong relationships, driving customer satisfaction, and ensuring clients maximize value from our products. The ideal candidate will bring deep regional market knowledge, cultural sensitivity, and expertise in customer success to proactively manage accounts, drive growth, and collaborate cross-functionally for exceptional client outcomes.
Key Responsibilities:<ul><li>Client Relationship Management: Proactively develop and maintain strong relationships with key stakeholders at corporate clients using WegoPro's travel and expense management platform. Act as the primary point of contact, ensuring their needs are not only met but exceeded, andadvocate for WegoPro&rsquo;s value at every step.</li><li>Customer Success Planning: Develop and execute tailored success plans for each client, focusing on driving adoption of WegoPro&rsquo;s platform, achieving their business objectives, and ensuring long-term satisfaction and retention. Align plans with their specific travel and expense management needs.</li><li>Strategic Account Management: Manage a portfolio of high-value corporate clients, providing strategic guidance on how to optimize their use of WegoPro&rsquo;s features and tools. Drive insights that help clients maximize the value of their partnership with us, with a focus on enhancing the overall travel management process.</li><li>Proactive Engagement: Engage regularly with clients through meetings, calls, and other communication channels to provide proactive support, gather feedback, and resolve any issues related to WegoPro&rsquo;s platform. Actively monitor customer health to ensure smooth, uninterrupted service.</li><li>Data-Driven Insights: Use analytics and data from WegoPro&rsquo;s platform to identify trends, track usage, and anticipate client needs. Provide actionable insights that help clients improve their travel and expense workflows, driving better outcomes.</li><li>Cross-Functional Collaboration: Collaborate closely with WegoPro&rsquo;s Sales, Product, and Support teams to ensure a seamless customer experience. Communicate client feedback and insights to internal teams, helping to drive continuous improvement in our platform and services.</li><li>Escalation Management: Proactively identify potential issues in client accounts and manage escalations efficiently, ensuring quick resolution. Maintain high levels of client satisfaction by addressing concerns in a timely manner and keeping stakeholders informed.</li><li>Regional Expertise: Leverage your knowledge of the regional market and cultural nuances to tailor customer success strategies for clients in different regions. Ensure effective communication and support, considering regional business practices and the specific needs of clients in the MENA region.</li></ul>
Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Management, or a related field.</li><li>5+ years of experience in Customer Success, Account Management, or a related role, focusing on managing enterprise or high-value clients. Support experience will not be considered.</li><li>Experience in the business travel (management) industry is preferred.</li><li>Strong understanding of the MENA region, with hands-on experience working with clients in Gulf and surrounding countries.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.</li><li>Proven track record of driving customer success and achieving high client satisfaction and retention rates.</li><li>Proactive mindset with the ability to anticipate client needs and address them swiftly, ensuring timely solutions and preventing potential issues.</li><li>Data-driven mindset with strong analytical skills and experience using customer success metrics to drive decisions and continuously improve outcomes.</li><li>Ability to work independently, manage multiple priorities, and deliver high-quality results in a fast-paced, dynamic environment.</li><li>Experience working with global teams and managing cross-border relationships with a swift response time and agility to meet client expectations.</li><li>Proficiency in Arabic and English is required; additional languages are a plus.</li></ul></div>

Regional Customer Success Manager

<div>About Wego 
We&rsquo;re on a mission to help people discover the real value of travel &mdash; to inspire, to give more reasons, to make it easy &mdash; for you to go. Our company was founded back in 2005, and since then, we&rsquo;ve imagined and created some of the most well-loved products for travelers all around the world. 
Today, Wego is used by millions of people every month &mdash; people who travel for adventure, work, family, and for many other reasons. That&rsquo;s why we work tirelessly to make your experience of planning &amp; booking flights, hotels, and trips as seamless as possible. 
 
The Role: 
We are seeking a highly motivated and detail-oriented Accounts Receivable Executive to join our finance team. In this role, you will assist the Accounts Receivable Lead in managing the accounts receivable function and work on reconciling accounts, handling complex transactions, and ensuring compliance with financial standards. The role includes supporting audits and collaborating across departments to maintain accurate records. 
 
What you will be working on: 
You will handle reconciliations, post journal entries, and oversee monthly closing processes. Your responsibilities will also include generating financial reports, supporting audits, managing inter-company accounts, and driving improvements in finance processes for accuracy and efficiency. 
 
Core Responsibilities: 
<ul>
<li>
Reconcile accounts, post journal entries, and maintain the general ledger to ensure accurate financial statements.</li>
<li>Handle P&amp;L, inter-company, control accounts, and balance sheet reconciliations with a focus on continuous process improvement.</li>
<li>Manage complex accounts such as revenue, cost of sales, GRNI, accruals, prepayments, and inter-company transactions.</li>
<li>Oversee monthly, quarterly, and annual ledger closings, including preparation of journal entries, reconciliations, and inter-company transactions.</li>
<li>Support internal and external audits, providing documentation and responses as needed.</li>
<li>Collaborate with other departments to ensure accurate records and provide accounting support.</li>
<li>Prepare tax documents and generate financial reports.</li>
</ul>
Skills and experience: 
Minimum Experience: 
<ul>
<li>
5 years of experience in an accounting/finance role within the travel industry.</li>
<li>Knowledge of international tax regulations.</li>
<li>Degree in Finance or Accounting.</li>
<li>Previous experience with month-end reporting.</li>
<li>Strong verbal and written communication skills in English.</li>
<li>Ability to work under pressure and meet deadlines.</li>
</ul>
Nice to haves: 
<ul>
<li>
Self-motivated with a &quot;can-do&quot; approach.</li>
<li>Strong ownership and issue management skills.</li>
<li>Detail-oriented with strong analytical skills.</li></ul></div>

Accounts Receivable Executive

<div>About Wego:
Wego is a leading global travel platform, helping people find the best deals on flights, hotels, and experiences. As part of the Wego group, we&rsquo;re passionate about making travel easy and affordable, while fostering a dynamic and innovative work environment.
The Role:
The Partnership specialist will be responsible for supporting our tourism board partnership department in managing and optimizing campaign performance. This role involves handling campaign reports, analyzing data, and ensuring all client data requests are addressed efficiently. The successful candidate will work closely with the campaign management team, especially during peak periods and team members' leave, to maintain consistent workflow and campaign success.
Key Responsibilities:<ul>
<li>
Manage partnership activities with tourism boards, including conducting research and data analysis.</li>
<li>Assist in the preparation of partnership proposals and presentations.</li>
<li>Collect, process, and analyse partnership-related data for accurate reporting.</li>
<li>Organize and maintain all partnership documentation and files.</li>
<li>Prepare reports and presentations that summarize partnership activities and campaign performance.</li>
<li>Support the execution of partnership-related events and ensure smooth coordination.</li>
<li>Collaborate effectively with internal teams and other departments to meet partnership objectives.</li>
<li>Support campaign management during high-demand periods or team member absences.</li>
<li>Handle all client data requests promptly and ensure thorough communication with clients.</li>
</ul>
Requirements:<ul>
<li>
4-5 years of work experience in business, marketing, hospitality, or a related field.</li>
<li>A degree in business, marketing, hospitality, or a related discipline.</li>
<li>Strong organizational and time management skills, with the ability to juggle multiple tasks.</li>
<li>Proficiency in Microsoft Office, particularly Excel and PowerPoint for data analysis and presentations.</li>
<li>Strong analytical and research skills to interpret and report on campaign data.</li>
<li>Excellent verbal and written communication skills to liaise with clients and internal teams.</li>
<li>Ability to work both independently and collaboratively within a team environment.</li>
<li>Flexibility to work extra hours and adjust to different time zones based on client needs.</li>
<li>Comfortable working under pressure and meeting tight deadlines.</li>
</ul>
Tis role requires a candidate with a strong background in data, analytics, and campaign management, ideally based in India due to the high demand for such skills. The ability to step in during peak times and maintain campaign performance is crucial.</div>

Campaign Executive

Join wego and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

wego

ABOUT_COMPANY

Senior CRM Executive

Regional Customer Success Manager

Accounts Receivable Executive

Campaign Executive