Qureos Mentor

Weidner Apartment Homes

<div>Position Summary:
The position of a National Leasing Specialist 1 is an entry-level role at Weidner Apartment Homes&rsquo; Contact Center. Our contact center team members take pride in consistently delivering exceptional service to our potential customers. This is not your typical call center; you will average 50-60 prospect calls per day with the primary goal of converting each prospective customer into a scheduled in-person tour at a Weidner community, or hosting a virtual tour with the prospect as an alternative. This role will also be responsible for live chats with prospective residents, text messaging, and future communication channels to connect with prospects along their leasing journey. A successful National Leasing Specialist 1 is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities:<ul><li>
Answer incoming calls from prospective renters promptly, converting inquiries into property tours and future appointments, while offering personalized assistance to create memorable interactions
</li><li>Provide excellent customer service to all incoming calls, reflecting our commitment to exceptional experiences</li><li>
Conduct virtual tours with prospective residents with energy and enthusiasm, the Weidner way</li><li>
Demonstrate a commitment to continuous leaning and growth by developing and maintaining in-depth knowledge of each property within Weidner&rsquo;s 300+ property portfolio and specific amenities each property offers</li><li>
Pay meticulous attention to detail when entering prospect contact information into Yardi CRM, ensuring accuracy for follow-up purposes
</li><li>Ensure each guest card you enter contains detailed notes, allowing for effective communication between on-site staff and contact center agents</li><li>
Redirect calls to the appropriate department, property or contact center agent based on prospect requests, ensuring efficient routing of every call</li><li>
Between phone calls, agents will manage and respond to the Yardi CRM queue, ensuring timely and accurate follow-up with all prospects</li><li>
Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specific specials in Yardi or on hot sheets</li></ul>
Qualifications:<ul><li>
Customer service experience required</li><li>
Two years of property management experience desired</li><li>
Call center experience desired</li><li>
Customer service oriented with the ability to provide a unique and positive experience over the phone; Strong customer service and interpersonal skills</li><li>
Yardi CRM and Paycom experience preferred; Willing and able to learn new software programs</li><li>
Ability to quickly and effectively adapt to changing property details and procedures in product knowledge base</li><li>
Ability to sit at a workstation for long periods of time</li><li>
Ability to multitask while on the phone and operate multiple software programs while reducing dead air time during costumer interactions</li><li>
Possesses solid project management discipline</li><li>
Excellent organizational, time management and interpersonal communication skills</li><li>
Detail oriented, consistently meets deadlines and fast learner
</li><li>Ability to quickly provide creative solutions to complex problems</li><li>
Ability to quickly adopt and fully understand and utilize various technology and software applications
</li><li>Ability to work outside of normal scheduled hours as needed</li><li>
Ability to work in a fast-paced environment with strong motivation to learn &amp; contribute on a daily basis</li><li>
Able to give professional directions clearly in person, over the phone, email, and text</li><li>
Experienced in Microsoft products required (Word, Excel, PowerPoint and Outlook)</li><li>
Follow Weidner&rsquo;s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws</li><li>
Prompt, regular attendance; wear company dress code/uniform &amp; maintain professional appearance at all times</li><li>
Work effectively and cooperatively in a team environment and/or independently</li><li>
Excellent verbal and written communication skills; detail oriented, well organized</li><li>
Must agree to a criminal background check and sign an agreement for voluntary drug testing</li><li>
Ability to work 5 days a week in an office location</li></ul></div>

National Leasing Specialist 1

Position Summary: As a Maintenance Supervisor, you are responsible for taking ownership of all aspects of maintenance, grounds, housekeeping, and curb appeal alongside the maintenance team of your community. A successful Maintenance Supervisor is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors. Primary Responsibilities: Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs Perform and assign service requests for residents daily and timely Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable Perform pre-move out inspections with Community Director, timely Schedule timely completion of make-readies and service requests with staff and vendors Ensure daily grounds maintenance of the property is addressed including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways Manage and complete property improvements and preventive maintenance scheduled tasks, promptly Maintain accurate documentation of all replacements and on-site purchases, including product warranty information Prioritize service responsibility for any maintenance and housekeeping associates daily and complete duties as needed Manage vendor relationships for best pricing, quality and service Reorder inventory supplies as necessary within the property&rsquo;s budget parameters Must take part in the on-call rotation, as scheduled/needed Must use personal vehicle to respond to service requests and pick up supplies as needed Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner&rsquo;s quality standards Qualifications: 1+ years maintenance experience required Strong mechanical aptitude required Able to lift and carry up to 80 pounds, climb ladders and climb multiple flights of stairs at a time Able to use appliance dolly, push/pull up to 200 pounds Able to work outdoors in all weather conditions Able to be on feet constantly for entire work shift, if applicable Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems HVAC, CPO, EPA certification desired Industry designations, CAMT desired Complete tasks in a safe and efficient manner Ability to work in a fast-paced environment with strong motivation to learn &amp; contribute on a daily basis Able to give professional directions clearly in person, over the phone, email, and text Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook) Yardi and Paycom experience preferred; Willing and able to learn new software programs Follow Weidner&rsquo;s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws Prompt, regular attendance; wear company dress code / uniform &amp; maintain professional appearance at all times Work effectively and cooperatively in a team environment and/or independently Ability to work outside of normal scheduled hours as needed Willing and able to be assigned to other Weidner properties as needed Working knowledge of English; detail oriented, well organized Must agree to a criminal background check and sign an agreement for voluntary drug testing Must have access to personal vehicle and/or reliable transportation, at all times Driver&rsquo;s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work Expected hours: 40 per week Benefits: <ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Maintenance Supervisor

<div>Lincoln at Central Park
Position Summary:
As a Leasing Consultant, you are a dynamic professional who easily relates and communicates with prospective and current residents of your community. With a warm and energetic personality, you will consistently find joy in creating lasting and positive impressions. This role is responsible for coordinating the communities marketing, leasing and renewal strategies to achieve occupancy and revenue retention goals. A successful Leasing Consultant is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities:<ul><li>
Walk marketing tour path, open target viewing apartments, ensure clean and rent ready apartments, model homes and community amenities</li><li>
Respond to resident and prospective resident calls and emails promptly in the morning</li><li>
Answer incoming calls, convert phone calls into walk in traffic, set viewing appointments</li><li>
Tour prospective residents with energy and enthusiasm the Weidner way</li><li>
Ensure successful leasing by facilitating the application process at the end of the tour</li><li>
Review and process all applications immediately upon receipt</li><li>
Timely and respectful communication with applicants upon receiving results</li><li>
Follow Weidner Move In Experience with all approved applicants</li><li>
Maintain and follow up on traffic in queue</li><li>
Shop competitive properties at least monthly; Adhere to daily marketing and leasing strategies</li><li>
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner&rsquo;s quality standards</li><li>
Assist with lease renewals in a timely manner and promote resident retention</li><li>
Ensure leasing office is clean, orderly, and professionally presentable at all times</li></ul>
Qualifications:<ul><li>
Prior customer service experienced required</li><li>
Complete tasks in a safe and efficient manner</li><li>
Ability to work in a fast-paced environment with strong motivation to learn &amp; contribute on a daily basis</li><li>
Able to give professional directions clearly in person, over the phone, email, and text</li><li>
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)</li><li>
Yardi and Paycom experience preferred; Willing and able to learn new software programs</li><li>
Follow Weidner&rsquo;s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws</li><li>
Prompt, regular attendance; wear company dress code / uniform &amp; maintain professional appearance at all times</li><li>
Work effectively and cooperatively in a team environment and/or independently</li><li>
Ability to work outside of normal scheduled hours as needed</li><li>
Willing and able to be assigned to other Weidner properties as needed</li><li>
Working knowledge of English; detail oriented, well organized</li><li>
Must agree to a criminal background check and sign an agreement for voluntary drug testing</li><li>
Must have access to personal vehicle and/or reliable transportation, at all times</li><li>
Driver&rsquo;s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work</li></ul></div>

Leasing Consultant

<div>Eagle Ridge
Position Summary:
As a Community Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team. This role will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Community Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities:<ul><li>
Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency</li><li>
Manage any staff issues promptly; communicate performance evaluations of site staff to Area Director and/or Regional Director</li><li>
Assist with interviewing and recruiting associates; mentor and develop all maintenance and housekeeping associates</li><li>
Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs</li><li>
Perform and assign service requests for residents daily and timely</li><li>
Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc</li><li>
Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc</li><li>
Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable</li><li>
Perform pre-move out inspections with Community Director, timely</li><li>
Schedule timely completion of make-readies and service requests with maintenance staff and vendors</li><li>
Ensure daily grounds maintenance of the property is addressed including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways</li><li>
Manage and complete property improvements and preventive maintenance scheduled tasks, promptly</li><li>
Maintain accurate documentation of all replacements and on-site purchases, including product warranty information</li><li>
Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed</li><li>
Manage vendor relationships for best pricing, quality and service</li><li>
Reorder inventory supplies as necessary within the property&rsquo;s budget parameters</li><li>
Must take part in the on-call rotation, as scheduled/needed</li><li>
Must use personal vehicle to respond to service requests and pick up supplies as needed</li><li>
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner&rsquo;s quality standards</li></ul>
Qualifications:<ul><li>
2+ years maintenance experience required</li><li>
Prior management experience desired</li><li>
Advanced mechanical aptitude required</li><li>
Able to lift and carry up to 80 pounds, climb ladders and climb multiple flights of stairs at a time</li><li>
Able to use appliance dolly, push/pull up to 200 pounds</li><li>
Able to work outdoors in all weather conditions</li><li>
Able to be on feet constantly for entire work shift, if applicable</li><li>
Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems</li><li>
HVAC, CPO, EPA certification desired</li><li>
Industry designations, CAMT desired</li><li>
Complete tasks in a safe and efficient manner</li><li>
Ability to work in a fast-paced environment with strong motivation to learn &amp; contribute on a daily basis</li><li>
Able to give professional directions clearly in person, over the phone, email, and text</li><li>
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)</li><li>
Yardi and Paycom experience preferred; Willing and able to learn new software programs</li><li>
Follow Weidner&rsquo;s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws</li><li>
Prompt, regular attendance; wear company dress code / uniform &amp; maintain professional appearance at all times</li><li>
Work effectively and cooperatively in a team environment and/or independently</li><li>
Ability to work outside of normal scheduled hours as needed</li><li>
Willing and able to be assigned to other Weidner properties as needed</li><li>
Working knowledge of English; detail oriented, well organized</li><li>
Must agree to a criminal background check and sign an agreement for voluntary drug testing</li><li>
Must have access to personal vehicle and/or reliable transportation, at all time</li><li>
Driver&rsquo;s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work</li></ul></div>

Community Service Manager

<div>Capitol Towers &amp; Villas
Position Summary:
As a Community Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team. This role will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Community Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities:<ul><li>
Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency</li><li>
Manage any staff issues promptly; communicate performance evaluations of site staff to Area Director and/or Regional Director</li><li>
Assist with interviewing and recruiting associates; mentor and develop all maintenance and housekeeping associates</li><li>
Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs</li><li>
Perform and assign service requests for residents daily and timely</li><li>
Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc</li><li>
Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc</li><li>
Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable</li><li>
Perform pre-move out inspections with Community Director, timely</li><li>
Schedule timely completion of make-readies and service requests with maintenance staff and vendors</li><li>
Ensure daily grounds maintenance of the property is addressed including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways</li><li>
Manage and complete property improvements and preventive maintenance scheduled tasks, promptly</li><li>
Maintain accurate documentation of all replacements and on-site purchases, including product warranty information</li><li>
Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed</li><li>
Manage vendor relationships for best pricing, quality and service</li><li>
Reorder inventory supplies as necessary within the property&rsquo;s budget parameters</li><li>
Must take part in the on-call rotation, as scheduled/needed</li><li>
Must use personal vehicle to respond to service requests and pick up supplies as needed</li><li>
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner&rsquo;s quality standards</li></ul>
Qualifications:<ul><li>
2+ years maintenance experience required</li><li>
Prior management experience desired</li><li>
Advanced mechanical aptitude required</li><li>
Able to lift and carry up to 80 pounds, climb ladders and climb multiple flights of stairs at a time</li><li>
Able to use appliance dolly, push/pull up to 200 pounds</li><li>
Able to work outdoors in all weather conditions</li><li>
Able to be on feet constantly for entire work shift, if applicable</li><li>
Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems</li><li>
HVAC, CPO, EPA certification desired</li><li>
Industry designations, CAMT desired</li><li>
Complete tasks in a safe and efficient manner</li><li>
Ability to work in a fast-paced environment with strong motivation to learn &amp; contribute on a daily basis</li><li>
Able to give professional directions clearly in person, over the phone, email, and text</li><li>
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)</li><li>
Yardi and Paycom experience preferred; Willing and able to learn new software programs</li><li>
Follow Weidner&rsquo;s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws</li><li>
Prompt, regular attendance; wear company dress code / uniform &amp; maintain professional appearance at all times</li><li>
Work effectively and cooperatively in a team environment and/or independently</li><li>
Ability to work outside of normal scheduled hours as needed</li><li>
Willing and able to be assigned to other Weidner properties as needed</li><li>
Working knowledge of English; detail oriented, well organized</li><li>
Must agree to a criminal background check and sign an agreement for voluntary drug testing</li><li>
Must have access to personal vehicle and/or reliable transportation, at all time</li><li>
Driver&rsquo;s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work</li></ul></div>

<div>Mirador
Position Summary:
As a Community Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team. This role will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Community Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities:<ul><li>
Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency</li><li>
Manage any staff issues promptly; communicate performance evaluations of site staff to Area Director and/or Regional Director</li><li>
Assist with interviewing and recruiting associates; mentor and develop all maintenance and housekeeping associates</li><li>
Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs</li><li>
Perform and assign service requests for residents daily and timely</li><li>
Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc</li><li>
Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc</li><li>
Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable</li><li>
Perform pre-move out inspections with Community Director, timely</li><li>
Schedule timely completion of make-readies and service requests with maintenance staff and vendors</li><li>
Ensure daily grounds maintenance of the property is addressed including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways</li><li>
Manage and complete property improvements and preventive maintenance scheduled tasks, promptly</li><li>
Maintain accurate documentation of all replacements and on-site purchases, including product warranty information</li><li>
Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed</li><li>
Manage vendor relationships for best pricing, quality and service</li><li>
Reorder inventory supplies as necessary within the property&rsquo;s budget parameters</li><li>
Must take part in the on-call rotation, as scheduled/needed</li><li>
Must use personal vehicle to respond to service requests and pick up supplies as needed</li><li>
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner&rsquo;s quality standards</li></ul>
Qualifications:<ul><li>
2+ years maintenance experience required</li><li>
Prior management experience desired</li><li>
Advanced mechanical aptitude required</li><li>
Able to lift and carry up to 80 pounds, climb ladders and climb multiple flights of stairs at a time</li><li>
Able to use appliance dolly, push/pull up to 200 pounds</li><li>
Able to work outdoors in all weather conditions</li><li>
Able to be on feet constantly for entire work shift, if applicable</li><li>
Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems</li><li>
HVAC, CPO, EPA certification desired</li><li>
Industry designations, CAMT desired</li><li>
Complete tasks in a safe and efficient manner</li><li>
Ability to work in a fast-paced environment with strong motivation to learn &amp; contribute on a daily basis</li><li>
Able to give professional directions clearly in person, over the phone, email, and text</li><li>
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)</li><li>
Yardi and Paycom experience preferred; Willing and able to learn new software programs</li><li>
Follow Weidner&rsquo;s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws</li><li>
Prompt, regular attendance; wear company dress code / uniform &amp; maintain professional appearance at all times</li><li>
Work effectively and cooperatively in a team environment and/or independently</li><li>
Ability to work outside of normal scheduled hours as needed</li><li>
Willing and able to be assigned to other Weidner properties as needed</li><li>
Working knowledge of English; detail oriented, well organized</li><li>
Must agree to a criminal background check and sign an agreement for voluntary drug testing</li><li>
Must have access to personal vehicle and/or reliable transportation, at all time</li><li>
Driver&rsquo;s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work</li></ul></div>

Community Service Manager - Temporary

Join Weidner Apartment Homes and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Weidner Apartment Homes

About Company

National Leasing Specialist 1

Maintenance Supervisor

Leasing Consultant

Community Service Manager

Community Service Manager

Community Service Manager - Temporary