Abrar Admin

Wequassett Resort & Golf Club

<div>Position Overview

The Reservations Manager is responsible for managing all aspects of the reservations process, including individual bookings, group blocks, inventory management, and systems oversight. This role requires a strong understanding of revenue management principles, exceptional communication skills, and a commitment to accuracy and guest satisfaction.

The ideal candidate has leadership experience, deep familiarity with Opera (PMS), and the ability to cultivate a seamless and personalized reservations experience that supports the resort&rsquo;s operational and revenue goals.

Key Responsibilities

Reservations Operations &amp; Guest Service
<ul>
<li>Oversee the day-to-day operations of the Reservations department, ensuring timely, accurate, and professional handling of all guest inquiries and bookings</li>
<li>Maintain Forbes Five-Star standards in every interaction, providing personalized, anticipatory service</li>
<li>Ensure all reservations team members follow established protocols, upsell appropriately, and communicate guest preferences clearly to operational departments</li>
</ul>
Inventory &amp; Revenue Management
<ul>
<li>Partner closely with the Director of Revenue Management to monitor room availability, rate strategies, and booking pace</li>
<li>Manage inventory across all channels, ensuring accuracy and alignment with revenue objectives</li>
<li>Assist in forecasting, revenue analysis, and performance reporting as needed</li>
</ul>
Group Block &amp; Event Support
<ul>
<li>Oversee group room blocks, including setup, monitoring, pickup analysis, and collaboration with the Sales team</li>
<li>Ensure group contracts, cutoff dates, and rooming lists are managed with precision and strong communication</li>
</ul>
System &amp; Process Management
<ul>
<li>Maintain deep working knowledge of Opera and related systems to ensure accurate data entry, configuration, and reporting</li>
<li>Work collaboratively with IT and third-party partners to resolve system issues or enhance performance</li>
<li>Ensure proper documentation, SOPs, and workflows are in place and followed consistently</li>
</ul>
Team Leadership &amp; Training
<ul>
<li>Lead, mentor, and support the Reservations team, focusing on accuracy, professionalism, and growth</li>
<li>Conduct regular training to ensure team members are knowledgeable about room types, packages, promotions, and resort programming</li>
<li>Provide clear performance expectations, feedback, and ongoing development opportunities</li></ul> 


Qualifications &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in Hospitality Management or related field preferred</li>
<li>3&ndash;5 years of reservations or front office experience, ideally in a luxury or Forbes-rated property</li>
<li>Prior Opera PMS experience required</li>
<li>Strong understanding of revenue management, distribution channels, and hotel inventory strategies</li>
<li>Exceptional organizational skills, attention to detail, and ability to manage multiple priorities</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to lead with poise, professionalism, and a guest-first mindset</li>
<li>Proficiency in Microsoft Office and familiarity with CRM, call center software, and digital booking tools</li>
<li>Ability to work flexible hours including weekends or holidays during peak periods</li></ul> 
 
Salary Range: $75,000 - $85,000 based on experience and qualifications

Why Wequassett

As Cape Cod&rsquo;s premier luxury resort, Wequassett delivers timeless hospitality, breathtaking surroundings, and exceptional guest experiences. The Reservations Manager plays a pivotal role in shaping a guest&rsquo;s first impression, supporting key revenue strategies, and ensuring seamless coordination across departments.

This is an opportunity to lead a high-performing team, refine operational excellence, and contribute to the continued success of a Forbes Five-Star destination.</div>

Reservations Manager

Join Wequassett Resort & Golf Club and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wequassett Resort & Golf Club

About Company

Reservations Manager