Qureos Mentor

WesBanco Bank, Inc.

<div><p><b>SUMMARY:</b></p>
<p>
Support position with strong communication and organizational skills. Under general supervision, but following established policies and procedures, provides secretarial and administrative support to WesBanco Trust Investment Services (WTIS) officers including written correspondence, filing, and other administrative duties. This position will be supporting the executive management of WTIS and Wealth Management.</p>
<p>
</p><p><b>CUSTOMER SERVICE SKILLS:</b></p>
<p>
Willingness to provide a level of service which will clearly differentiate us from our competitors.</p>
<p>
</p><p><b>INTERPERSONAL SKILLS:</b></p>
<p>
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.</p>
<p>
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.</p>
<p>
Interpersonal skills with co-workers, supervisors and clients.</p>
<p>
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p>
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>
Proficient in Microsoft Office products including Excel, Word and Outlook, and web-based applications and other software including AddVantage Trust Accounting System.
</p><p>Prepare and review a wide range of reports to be utilized by Senior Management, clients, and internal partners.</p>
<p>
General administrative duties including, but not limited to: scanning, copying, filing and preparing correspondence. Completing other duties as assigned
</p><p>Prepares and updates information for various meetings including the Trust Review, Trust Committee and Board of Directors meeting.
</p><p>Develop proficiency in Directors Desk to organize the Trust Committee meetings, agendas and books
</p><p>Prepared incentive and referral reports for leadership and WTIS team members
</p><p>Assists with the planning of various seminars, internal meetings, and customer events.
</p><p>Updates various organizational charts, floor plans, phone list &amp; the business continuity plan
</p><p>Answer phones, take detailed phones messages, directs calls to appropriate area of Wealth Management and handle routine inquiries
</p><p>Verifies expense reports in appropriate systems
</p><p>Schedules appointments, luncheons and updating calendars in Outlook
</p><p>Utilizes internal marketing solutions for sponsorships, donations, event products, etc.
</p><p>Completes concentration letters for Trust relationships</p>
<p><b>
</b></p><p><b>OTHER REQUIREMENTS:</b></p>
<p>
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.</p>
<p>
Windows based computer skills.
</p><p>Familiarity with Microsoft Office systems.
</p><p>Event coordination, logistics for seminars and presentations.
</p><p>Coordination and preparation of marketing and account review materials.
</p><p>Ability to write routine reports and correspondence.
</p><p>Ability to speak effectively before groups of customers or employees of organization.
</p>Requirements:
<p>Associates degree (A.A.) or equivalent from two-year college or technical school preferred
</p><p>Minimum of four years of increasingly responsible secretarial/administrative experience required.</p></div>

Executive Administrative Assistant - Trust Administration WHE

<div><p><b>Summary:</b></p>
<p>
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focuses on promotion of Bank's products and services. From an operational standpoint, the CSA is responsible for complying with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR, opening new account deposits, and connecting with customers to determine their needs and make recommendations and referrals for products and services to internal and external partners as applicable.</p>
<p>
</p><p>In addition, the CSA is expected to spend time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent promotion of bank products of new and existing Retail banking relationships. The CSA may participate in community service opportunities in the specific community or market.</p>
<p>
</p><p><b>Essential Functions:</b></p>
<p>
Excellent Customer Service</p>
<p>
Operational and Security Proficiency</p>
<p>
Identify referral opportunities</p>
<p>
Relationship building</p>
<p>
Cross-selling of Bank's products and services</p>
<p>
Business development (inside and outside)</p>
<p>
</p><p><b>Essential Duties and Responsibilities:</b></p>
<p>
Personally models the standards of the Bank's Mission, Vision, and Pledge.</p>
<p>
Required to initiate conversations to effectively assess the financial needs of Banking Center customers and be capable of effectively making recommendations and referring customers to business partners for promotion of bank products and services.</p>
<p>
Accepts and accurately processes all financial service transactions.</p>
<p>
Responsible for opening new deposit accounts and operating a cash drawer while following proper balancing and cash handling procedures along with uncovering other opportunities for products and services as well as making qualified referrals.</p>
<p>
Complies and operates within security and audit procedures.</p>
<p>
Consistently achieve production and referral goals through relationship development related activities including customer consultations, outbound telephone calls, business partner referrals, and onboarding calls to acquire new customer relationships or expand existing consumer or business relationships.</p>
<p>
Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promote the Bank's products and services in order to reach individual and team sales goals.</p>
<p>
Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.</p>
<p>
Sets priorities by continually monitoring performance against the banking center goals by adjusting individual activities as needed to meet those goals.</p>
<p>
Execute consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals.</p>
<p>
Educates bank team on uncovering opportunities to help advance financial wellness of customers.</p>
<p>
Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.</p>
<p>
Actively participates in regular staff meetings.
</p><p>Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.</p>
<p>
Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.</p>
<p>
Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.</p>
<p>
Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.</p>
<p>
Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secure location.</p>
<p>
Contributes to a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.</p>
<p>
</p><p><b>Other Skills and Requirements:</b></p>
<p>
Banking is a highly regulated industry, and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. This position will be responsible for maintaining and ensuring organizational compliance with the Bank Secrecy Act (BSA) regulations.</p>
<p>
Must possess the ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.</p>
<p>
Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.</p>
<p>
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.</p>
<p>
Must have excellent organizational skills and the ability to multi-task and to be flexible.</p>
<p>
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.</p>
<p>
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</p>
<p>
</p>Requirements:
<div><p>High school diploma or GED required.</p>
<p>
Banking, cash handling, sales, and customer service experience preferred.</p></div></div>

Customer Service Advisor 1- Hudson

<div><div><b>Summary:</b>
</div><div>Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.</div>
<div></div><div><b>LOCATION:</b></div>
<div>This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be <b>Montfort Heights</b>.<b> </b>Position will float to <b>Harrison office </b>as needed.</div>
<div>
</div><div><p><b>This is a 10-week temporary position, working no more than 37.5 hours per week.
</b></p></div><div></div><div><b>Essential Functions:</b></div>
<div>Excellent Customer Service</div>
<div>Perform Customer Transactions</div>
<div>Operational and Security Proficiency</div>
<div>Identify referral opportunities</div>
<div></div><div><b>Essential Duties and Responsibilities:</b></div>
<div>Personally models the standards of the Bank's Mission, Vision, and Pledge.</div>
<div>Accepts and accurately processes all financial service transactions.</div>
<div>Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.</div>
<div>Complies and operates within security and audit procedures.</div>
<div>Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.</div>
<div>Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.</div>
<div>Meets established individual referral goals as assigned.</div>
<div>Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.</div>
<div>Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.</div>
<div>Develops and maintains working knowledge of the Bank's products and services.</div>
<div></div><div><b>Other Skills and Requirements:</b></div>
<div>Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.</div>
<div>Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.</div>
<div>Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</div>
<div>Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
</div><div>Ability to write simple correspondence.</div>
<div>Sound mathematical and analytical skills preferred.</div>
<div>Must have excellent organizational skills and the ability to multi-task and to be flexible.</div>
<div>Ability to lift and carry up to 25 lbs.</div>
<div>Must be available to work all hours of operations.</div>
<div></div>Requirements:
<div><p>High school diploma or GED required.</p>
<p>
Cash handling and customer service experience preferred.</p></div></div>

Summer Customer Service Representative Float - Cincinnati West

<div><div><b>Summary:</b>
</div><div>Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.</div>
<div></div><div><b>Essential Functions:</b></div>
<div>Excellent Customer Service</div>
<div>Perform Customer Transactions</div>
<div>Operational and Security Proficiency</div>
<div>Identify referral opportunities</div>
<div></div><div><b>Essential Duties and Responsibilities:</b></div>
<div>Personally models the standards of the Bank's Mission, Vision, and Pledge.</div>
<div>Accepts and accurately processes all financial service transactions.</div>
<div>Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.</div>
<div>Complies and operates within security and audit procedures.</div>
<div>Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.</div>
<div>Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.</div>
<div>Meets established individual referral goals as assigned.</div>
<div>Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.</div>
<div>Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.</div>
<div>Develops and maintains working knowledge of the Bank's products and services.</div>
<div></div><div><b>Other Skills and Requirements:</b></div>
<div>Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.</div>
<div>Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.</div>
<div>Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</div>
<div>Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
</div><div>Ability to write simple correspondence.</div>
<div>Sound mathematical and analytical skills preferred.</div>
<div>Must have excellent organizational skills and the ability to multi-task and to be flexible.</div>
<div>Ability to lift and carry up to 25 lbs.</div>
<div>Must be available to work all hours of operations.</div>
Requirements:
<div><p>High school diploma or GED required.</p>
<p>
Cash handling and customer service experience preferred.</p></div></div>

Summer Customer Service Representative - Float - Fairmont Main

Summer Customer Service Representative - Float - Bank Plaza

Summer Customer Service Representative - Float - Johnson Avenue

<div><div><b>Summary:</b>
</div><div>Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.</div>
<div></div><div><b>LOCATION:</b></div>
<div>This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be <b>Mason</b>.<b> </b>Position will float to<b> Blue Ash and Franklin offices as needed.</b></div>
<div>
</div><div><p><b>This is a 10-week temporary position, working no more than 37.5 hours per week.
</b></p></div><div></div><div><b>Essential Functions:</b></div>
<div>Excellent Customer Service</div>
<div>Perform Customer Transactions</div>
<div>Operational and Security Proficiency</div>
<div>Identify referral opportunities</div>
<div></div><div><b>Essential Duties and Responsibilities:</b></div>
<div>Personally models the standards of the Bank's Mission, Vision, and Pledge.</div>
<div>Accepts and accurately processes all financial service transactions.</div>
<div>Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.</div>
<div>Complies and operates within security and audit procedures.</div>
<div>Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.</div>
<div>Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.</div>
<div>Meets established individual referral goals as assigned.</div>
<div>Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.</div>
<div>Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.</div>
<div>Develops and maintains working knowledge of the Bank's products and services.</div>
<div></div><div><b>Other Skills and Requirements:</b></div>
<div>Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.</div>
<div>Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.</div>
<div>Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</div>
<div>Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
</div><div>Ability to write simple correspondence.</div>
<div>Sound mathematical and analytical skills preferred.</div>
<div>Must have excellent organizational skills and the ability to multi-task and to be flexible.</div>
<div>Ability to lift and carry up to 25 lbs.</div>
<div>Must be available to work all hours of operations.</div>
<div></div>Requirements:
<div><p>High school diploma or GED required.</p>
<p>
Cash handling and customer service experience preferred.</p></div></div>

Summer Customer Service Representative Float - Cincinnati Mid

Join WesBanco Bank, Inc. and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.