Qureos Mentor

Westamerica Bank

<div>Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
Weekly Hours: 40
JOB SUMMARY: (2-3 sentences describing purpose of job &mdash; begin with level of supervision provided to the Incumbent) Under limited supervision: Oversees the Risk and Underwriting staff to ensure the delivery of superb service and maximize Agent and ISO retention. Personally handles more complex service situations. Hires, trains, guides, and monitors staff.
ESSENTIAL FUNCTIONS: Fundamental Duties
1. Oversees the Risk and Underwriting staff to ensure that they provide effective and proactive merchant daily due diligence. With particular attention to:
A. Risk and Underwriting adherence to policy and procedure, card brand guidelines and standard operating procedures.
B. Works to prevent losses.
C. Risk and Underwriting matters are promptly addressed, owned, and resolved by the team member in either group.
D. Ensure that all matters are escalated where necessary.
E. Solves daily production problems (shadow, ADP, FDR, Tsys ) when necessary
2. Personally handles staff escalated or more complex merchant, ISO or Agent calls.
3. Hires, trains, and monitors respective team representatives; assesses their performance; and addresses performance shortcomings.
4. Maintains each departments programs and processes to minimize losses to the department for Risk, Underwriting and dispute resolution
5. Works in conjunction with the sales and operations groups to work with ISOs and Agents for accounting needs (funds transfer approvals), e.g. high transaction approval, high authorization approvals.
6. Oversees and executes management directives for changes or trending risk/underwriting situations.
Marginal Functions: (Additional duties which could be performed by others)
7. Ads as backup risk/underwriter to cover short-staffing situations.
8. Participates in other special projects and performs other job-related duties as assigned.
EOE
Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy</div>

VP/Risk Investigations Manager

<div>Description:

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
Weekly Working Hours: 40
As an Administrative Assistant, you will provide a wide range of administrative duties for the Regional Service Manager and the Regional Marketing Manager, as follows:<ul><li>
Collect and analyze data to produce weekly and monthly specialized reports.</li><li>
Respond to written and verbal inquires, to include fielding questions and handling customer complaints.</li><li>
Involvement in budget preparations.</li><li>
Maintain schedule for Region&rsquo;s On-Call Tellers.</li><li>
Attend and document monthly meetings.</li><li>
Perform other administrative duties, such as managing calendars, sorting departmental mail, and hotel reservations.</li><li>
May work on special projects as assigned.</li></ul>
Requirements:

Successful candidates will possess the following:<ul><li>
2+ years previous executive level support experience required</li><li>
Exceptional written and verbal communication skills</li><li>
Strong organizational aptitude and excellent attention to detail.</li><li>
A high level of discretion to handle confidential and sensitive information.</li><li>
Strong common sense and ability to exercise good judgment in setting priorities.</li><li>
Ability to show initiative to manage multiple tasks/projects and works aggressively to meet deadlines.</li><li>
Self motivation and willingness to do what it takes to contribute to their success and the success of the company.</li><li>
Strong sense of urgency, enjoys working under pressure and understand the importance of follow-through.</li><li>
Ability to work with different types of personalities, a dedicated team player.</li><li>
A professional appearance and demeanor, a positive attitude, and an approachable personality.</li><li>
Advanced working knowledge of Microsoft Excel and Word.</li></ul>
EOE
Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy</div>

Regional Administrative Assistant

Join Westamerica Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Westamerica Bank

About Company

VP/Risk Investigations Manager

Regional Administrative Assistant