Qureos Mentor

Westdowns Heritage Resort

West Down &ndash; The Heritage Resort is a 4-star luxury property in Ooty known for its Victorian charm, scenic surroundings, and warm hospitality. We are looking for a dynamic and enthusiastic Telesales Executive who can build strong travel agent and guest relationships to help drive bookings and revenue.Key Responsibilities: 1. Travel Agent Relations<ul><li>Make regular outbound calls to existing travel agents and stay in constant touch with them.</li><li>Remind agents about special rate cards, promotions, and seasonal offers.</li><li>Build and maintain strong rapport with travel partners to generate consistent bookings.</li><li>Follow up with agents on leads and conversions.</li></ul>2. Business Development<ul><li>Identify and tie up with new travel agents through cold calling.</li><li>Introduce West Down &ndash; The Heritage Resort and highlight property USPs, facilities, and amenities.</li><li>Offer special rate cards and bring new agents onboard.</li><li>Work towards achieving monthly booking and revenue targets through new partnerships.</li></ul>3. Guest Relationship Management<ul><li>Call existing and past guests who have previously stayed at the resort.</li><li>Build rapport and extend a warm invitation to revisit the property.</li><li>Collect referrals or potential leads from happy guests.</li><li>Update guest database with relevant information and feedback.</li></ul>4. MIS &amp; Reporting<ul><li>Maintain accurate daily call logs, agent interaction records, and booking status in MIS.</li><li>Prepare and submit regular reports on calls, conversions, and agent engagement.</li><li>Support the Sales &amp; Revenue team with follow-ups and reports.</li></ul>Required Skills &amp; Qualifications:<ul><li>Minimum 1&ndash;3 years of experience in telesales / telecalling / customer engagement (hospitality or travel industry preferred).</li><li>Excellent communication skills in Tamil and English.</li><li>Fluency in Hindi or any other South Indian regional language will be an added advantage.</li><li>Good telephone etiquette and convincing skills.</li><li>Basic computer knowledge, familiarity with MS Office, and ability to handle emails professionally.</li><li>Pleasant personality, relationship-building skills, and target-driven attitude.</li></ul>Perks &amp; Benefits:<ul><li>Breakfast and meals along with tea will be provided by the management on working days.</li><li>Attractive salary package with incentives based on performance.</li><li>Opportunity to grow within the sales and marketing department of a reputed 4-star resort.</li><li>Supportive and professional work environment.</li></ul>Work Schedule:<ul><li>Location: Ooty</li><li>Full-time | 6 Days Working</li></ul>To Apply: Send your updated resume to coo@westdownsresort.com / +91 8098103388 with the subject line &ldquo;Application for Telesales Executive &ndash; West Down&rdquo;.Job Types: Full-time, PermanentPay: &#8377;12,000.00 - &#8377;16,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Ability to commute/relocate:<ul><li>Ooty, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Telesales: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Tamil (Required)</li><li>Hindi (Preferred)</li><li>Malayalam (Preferred)</li><li>Kannada (Preferred)</li></ul>Location:<ul><li>Ooty, Tamil Nadu (Preferred)</li></ul>Work Location: In person

Telesales Executive

Join Westdowns Heritage Resort and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Westdowns Heritage Resort

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Telesales Executive