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Westland Heating/Air Conditioning + Plumbing

We are looking for a Plumbing Dispatcher Customer Service Representative dispatching technicians and customer support. Represent the company and the business most professionally.Job Responsibilities:&middot; Customer Service answering phone calls incoming and entering information into the computer using software called Service Titan.&middot; Maintain the dispatch board and coordinate the best qualified technician for the jobs scheduled to include the on-call schedule.&middot; Debrief technicians on the customer needs.&middot; Handle and address customer complaints and elevate to service managers when necessary.&middot; Follow-up with customers and review invoices and offer additional service opportunities.&middot; Order parts for jobs sold.&middot; Create quotes for service work.&middot; Assist in pulling permits.&middot; Manage warranties, paperwork, and returns on warranty parts.&middot; Knowledge of local geographic territory.&middot; Ability to thrive in a fast-paced environment.&middot; Strong degree of self-motivation to provide exceptional customer service to customers by phone while directing our service technicians.&middot; Demonstrate good listening, written/verbal communication and interpersonal skills.&middot; Handle inbound and outbound phone calls while exceeding customer expectations.&middot; Assist in scheduling and rescheduling appointments.&middot; Daily interaction with customers to meet their needs as well as service managers, project managers and other team members.&middot; Provide support to the upper management, sales and other team members.&middot; Must have a positive attitude and an energetic personality.&middot; Other duties assigned based on qualifications.Minimum Qualifications:&middot; High school or equivalent education&middot; Two years&rsquo; minimum experience in customer service and dispatching experience&middot; Strong computer skills&middot; Excellent phone and communication skills&middot; Able to work full-time 7:30 a.m. &ndash; 4:30 p.m. Monday through Friday&middot; In office setting located in Westlake, Ohio&middot; Desk position with sitting, standing and walking requiredAbout the Company:Serves Northeast, Ohio Westland HVAC and Plumbing is family-owned and operated that has been in business for over 40 years. The company strives for a 5-Star experience for all their customers.https://westlandhvac.com/https://www.linkedin.com/company/northeast-mechanical-inc-dba-westland-heating-air-conditioning/posts/?feedView=allEEO:Westland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statusPay: $20.00 - $26.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Dispatcher

Join Westland Heating/Air Conditioning + Plumbing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Westland Heating/Air Conditioning + Plumbing

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Customer Service Dispatcher