Qureos Mentor

WHSmith

<div></div><div><div><div><div><div><p>The <b>Retail Change Manager - West, leads</b> the execution of all Retail Change initiatives &mdash; including new store openings, remodels, resets, and closures &mdash; ensuring projects are delivered safely, on time, and to brand standards. Serving as the field-based liaison between Central Operations, Construction, Commercial, Facilities, and Field Operations, this role ensures flawless project delivery and operational readiness from build to business transition.</p><br>
<p></p>
<p><b>Pay Range: </b>$70,000- 110,000 annually</p>
<p><b>Location: </b>This role requires being based within 30 miles of a US west coast priority airport or the ability to self-relocate by January 31, 2026. (California, Arizona, Nevada, Colorado)</p>
<p></p><p>Key Responsibilities</p>
<p>Project Leadership &amp; Execution</p>
<ul><li>Lead and coordinate all phases of new store openings, remodels, resets, and closures across assigned locations.</li>
<li>Drive operational readiness, ensuring all pre- and post-opening activities meet WHSmith standards.</li>
<li>Partner cross-functionally with Construction, Facilities, and Field Operations to monitor timelines, budgets, and readiness milestones.</li>
<li>Lead on-site project execution and completion of punch lists and Day 2 actions.</li>
<li>Provide hands-on leadership and oversight during key project stages to guide teams and vendors through setup and merchandising.</li>
</ul>
<p>Operational Excellence &amp; Process Management</p>
<ul><li>Maintain visibility to project budgets, vendor performance, and progress against plan.</li>
<li>Develop, implement, and maintain standardized Retail Change processes, checklists, and playbooks to ensure consistency.</li>
<li>Support continuous improvement through post-project evaluations and best practice sharing.</li>
<li>Identify and resolve field-level challenges quickly, escalating as necessary to maintain schedule and quality.</li>
</ul>
<p>Cross-Functional Partnership</p>
<ul><li>Collaborate with Commercial, Merchandising, and Operations teams to ensure readiness for turnover.</li>
<li>Partner with Facilities and external contractors to align on delivery standards, timelines, and compliance.</li>
<li>Provide clear communication and updates to all stakeholders throughout each project lifecycle.</li>
</ul>
<p></p><p>Key Metrics</p>
<ul><li>On-time project completion rate.</li>
<li>Budget adherence (% variance from plan).</li>
<li>Operational readiness and audit scores.</li>
<li>Punch list closure rate within defined timeline.</li>
<li>Transition effectiveness (store performance in first 90 days).</li>
</ul></div></div><div><div>Job Requirements
</div><div><p>Required Qualifications</p>
<ul><li>Bachelor&rsquo;s degree in Business, Operations, or Project Management (or equivalent experience).</li>
<li>5+ years of retail operations or project management experience.</li>
<li>Strong understanding of construction and retail fixture processes.</li>
<li>Proven ability to manage multiple concurrent projects with tight deadlines.</li>
<li>Strong financial and organizational skills.</li>
<li>Ability to travel frequently for field-based execution.</li>
</ul>
<p></p><p>Skills &amp; Competencies</p>
<ul><li>Project management and execution expertise.</li>
<li>Operational readiness and compliance focus.</li>
<li>Strong communication and stakeholder management.</li>
<li>Collaborative leadership and problem-solving.</li>
<li>Adaptability, composure, and results orientation.</li>
<li>Commitment to continuous improvement and operational excellence.</li>
</ul>
<p></p><p>Leadership Attributes</p>
<ul><li>Hands-on and highly organized with strong follow-through.</li>
<li>Builds partnerships and alignment across departments.</li>
<li>Proactive communicator who anticipates and resolves challenges.</li>
<li>Upholds WHSmith&rsquo;s values through accountability, teamwork, and excellence.</li></ul><br>
<p>
</p><p>About Us</p>
<p>WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company&rsquo;s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.</p>
<p>Legal &amp; Compliance Disclaimer</p>
<p>WHSmith North America is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. All questions above are job-related and designed to assess qualifications and experience relevant to the position. Responses will not be used to discriminate or determine eligibility on any basis unrelated to bona fide job requirements.</p></div></div></div></div></div><p></p>

Retail Change Manager- West

<div></div><div><div><div><div><div><p>The <b>Divisional Sales &amp; Operations Manager</b> leads the retail execution, sales performance, and operational discipline of WHSmith North America stores across an assigned division. This leader drives growth, profitability, and customer experience by ensuring consistent execution of company standards and developing high-performing teams that reflect our values of Customer Focus, Accountability, Drive for Results, and Valuing Our People.</p>
<p><b>Pay Range: </b>120,000-165,000 annually</p>
<p><b>Location: </b>This role requires being based within 30 miles of your assigned home region airport or ability to self-relocate by January 31, 2026. (DTW, PHL, BOS, PIT, CVG, CLE, BDL)</p>
<p><b>Travel:</b> This role requires you to travel up to 75%</p>
<p>Key Responsibilities</p>
<p>Leadership &amp; Culture</p>
<ul><li>Lead, coach, and develop multi-site managers to build strong leadership and operational capability across all stores.</li>
<li>Champion a performance-driven, inclusive culture that prioritizes employee engagement and customer excellence.</li>
<li>Partner with HR and Training teams to identify and develop future leaders through coaching and succession planning.</li>
</ul>
<p>Operational Execution</p>
<ul><li>Deliver sales, labor, and profit targets through disciplined execution and data-driven decision making.</li>
<li>Ensure all stores adhere to brand standards, policy compliance, and operational processes.</li>
<li>Conduct regular business reviews and store visits to assess execution, identify opportunities, and drive accountability.</li>
<li>Partner with Facilities and Support teams to resolve operational issues and maintain store readiness.</li>
</ul>
<p>Financial Performance &amp; Planning</p>
<ul><li>Analyze sales trends, labor utilization, and P&amp;L performance to develop action plans that maximize results.</li>
<li>Manage labor and expense budgets to ensure profitability within assigned division.</li>
<li>Support strategic initiatives and new programs that enhance financial and operational outcomes.</li>
</ul>
<p>Cross-Functional Partnership</p>
<ul><li>Collaborate with Commercial, Marketing, and Merchandising to launch promotions and assortment strategies.</li>
<li>Partner with Facilities and Construction to support store refreshes, openings, and closures.</li>
<li>Build relationships with landlords and airport authorities to ensure effective communication and brand representation.</li>
</ul>
<p></p><p>Key Metrics</p>
<ul><li>Sales and profit growth vs. plan</li>
<li>Labor productivity and payroll control</li>
<li>Operational audit and compliance scores</li>
<li>Customer satisfaction and service standards</li>
<li>Employee retention and engagement</li>
</ul></div></div><div><div>Job Requirements<br>
</div><p></p><div><ul><li>Bachelor&rsquo;s degree in Business, Management, or related field preferred.</li>
<li>8+ years of progressive retail leadership experience with multi-site responsibility.</li>
<li>Proven track record of driving sales growth and operational excellence in a complex environment.</li>
<li>Strong financial and analytical skills with experience managing budgets and KPIs.</li>
<li>Ability to travel frequently and work collaboratively across a matrixed organization.</li>
</ul>
<p></p><p>Required Skills &amp; Knowledge</p>
<ul><li>Strategic planning and organizational alignment.</li>
<li>Data-driven decision making and performance analysis.</li>
<li>Collaborative leadership and communication.</li>
<li>Problem solving and adaptability under tight timelines.</li>
<li>Continuous improvement and operational excellence mindset</li>
</ul>
<p></p><p>Leadership Attributes</p>
<ul><li>Leads with clarity, accountability, and purpose.</li>
<li>Builds trust and alignment across teams and functions.</li>
<li>Demonstrates resilience, decisiveness, and a growth mindset.</li>
<li>Inspires a culture of excellence and customer focus in every store.</li>
</ul>
<p>About Us</p>
<p>WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company&rsquo;s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.</p>
<p>Legal &amp; Compliance Disclaimer</p>
<p>WHSmith North America is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. All questions above are job-related and designed to assess qualifications and experience relevant to the position. Responses will not be used to discriminate or determine eligibility on any basis unrelated to bona fide job requirements.</p></div></div></div></div></div>

Divisional Sales & Operations Manager – Northeast

<div></div><div><div><div><div><div><p>The <b>Divisional Sales &amp; Operations Manager </b>leads the retail execution, sales performance, and operational discipline of WHSmith North America stores across an assigned division. This leader drives growth, profitability, and customer experience by ensuring consistent execution of company standards and developing high-performing teams that reflect our values of Customer Focus, Accountability, Drive for Results, and Valuing Our People.</p>
<p><b>Pay Range: </b>120,000-165,000 annually</p>
<p><b>Location:</b> This role requires being based within 30 miles of Las Vegas, Atlantic City or the ability to self-relocate by January 31, 2026.</p>
<p><b>Travel: </b>This role requires you to travel up to 75%</p>
<p></p><p>Key Responsibilities</p>
<p>Leadership &amp; Culture</p>
<ul><li>Lead, coach, and develop multi-site managers to build strong leadership and operational capability across all stores.</li>
<li>Champion a performance-driven, inclusive culture that prioritizes employee engagement and customer excellence.</li>
<li>Partner with HR and Training teams to identify and develop future leaders through coaching and succession planning.</li>
</ul>
<p>Operational Execution</p>
<ul><li>Deliver sales, labor, and profit targets through disciplined execution and data-driven decision making.</li>
<li>Ensure all stores adhere to brand standards, policy compliance, and operational processes.</li>
<li>Conduct regular business reviews and store visits to assess execution, identify opportunities, and drive accountability.</li>
<li>Partner with Facilities and Support teams to resolve operational issues and maintain store readiness.</li>
</ul>
<p>Financial Performance &amp; Planning</p>
<ul><li>Analyze sales trends, labor utilization, and P&amp;L performance to develop action plans that maximize results.</li>
<li>Manage labor and expense budgets to ensure profitability within assigned division.</li>
<li>Support strategic initiatives and new programs that enhance financial and operational outcomes.</li>
</ul>
<p>Cross-Functional Partnership</p>
<ul><li>Collaborate with Commercial, Marketing, and Merchandising to launch promotions and assortment strategies.</li>
<li>Partner with Facilities and Construction to support store refreshes, openings, and closures.</li>
<li>Build relationships with landlords and airport authorities to ensure effective communication and brand representation.</li>
</ul>
<p></p><p>Key Metrics</p>
<ul><li>Sales and profit growth vs. plan</li>
<li>Labor productivity and payroll control</li>
<li>Operational audit and compliance scores</li>
<li>Customer satisfaction and service standards</li>
<li>Employee retention and engagement</li>
</ul></div></div><div><div>Job Requirements<br>
</div><p></p><div><ul><li>Bachelor&rsquo;s degree in Business, Management, or related field preferred.</li>
<li>8+ years of progressive retail leadership experience with multi-site responsibility.</li>
<li>Proven track record of driving sales growth and operational excellence in a complex environment.</li>
<li>Strong financial and analytical skills with experience managing budgets and KPIs.</li>
<li>Ability to travel frequently and work collaboratively across a matrixed organization.</li>
</ul>
<p></p><p>Required Skills &amp; Knowledge</p>
<ul><li>Strategic planning and organizational alignment.</li>
<li>Data-driven decision making and performance analysis.</li>
<li>Collaborative leadership and communication.</li>
<li>Problem solving and adaptability under tight timelines.</li>
<li>Continuous improvement and operational excellence mindset</li>
</ul>
<p>Job Profiles</p>
<p>.</p>
<p></p><p>Leadership Attributes</p>
<ul><li>Leads with clarity, accountability, and purpose.</li>
<li>Builds trust and alignment across teams and functions.</li>
<li>Demonstrates resilience, decisiveness, and a growth mindset.</li>
<li>Inspires a culture of excellence and customer focus in every store.</li></ul><br>
<p>
</p><p>About Us</p>
<p>WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company&rsquo;s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.</p>
<p>Legal &amp; Compliance Disclaimer</p>
<p>WHSmith North America is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. All questions above are job-related and designed to assess qualifications and experience relevant to the position. Responses will not be used to discriminate or determine eligibility on any basis unrelated to bona fide job requirements.</p></div></div></div></div></div><p></p>

Divisional Sales & Operations Manager – East Coast Resorts

<div></div><div><div><div><div><div><p>The <b>Divisional Sales &amp; Operations Manager</b> leads the retail execution, sales performance, and operational discipline of WHSmith North America stores across an assigned division. This leader drives growth, profitability, and customer experience by ensuring consistent execution of company standards and developing high-performing teams that reflect our values of Customer Focus, Accountability, Drive for Results, and Valuing Our People.</p>
<p><b>Pay Range: </b>120,000-165,000 annually</p>
<p><b>Location: </b>This role requires being based within 30 miles of your assigned home region airport or ability to self-relocate by January 31, 2026. (DEN, SLC, PHX, ABQ, RNO)</p>
<p><b>Travel:</b> This role requires you to travel up to 75%</p>
<p>Key Responsibilities</p>
<p>Leadership &amp; Culture</p>
<ul><li>Lead, coach, and develop multi-site managers to build strong leadership and operational capability across all stores.</li>
<li>Champion a performance-driven, inclusive culture that prioritizes employee engagement and customer excellence.</li>
<li>Partner with HR and Training teams to identify and develop future leaders through coaching and succession planning.</li>
</ul>
<p>Operational Execution</p>
<ul><li>Deliver sales, labor, and profit targets through disciplined execution and data-driven decision making.</li>
<li>Ensure all stores adhere to brand standards, policy compliance, and operational processes.</li>
<li>Conduct regular business reviews and store visits to assess execution, identify opportunities, and drive accountability.</li>
<li>Partner with Facilities and Support teams to resolve operational issues and maintain store readiness.</li>
</ul>
<p>Financial Performance &amp; Planning</p>
<ul><li>Analyze sales trends, labor utilization, and P&amp;L performance to develop action plans that maximize results.</li>
<li>Manage labor and expense budgets to ensure profitability within assigned division.</li>
<li>Support strategic initiatives and new programs that enhance financial and operational outcomes.</li>
</ul>
<p>Cross-Functional Partnership</p>
<ul><li>Collaborate with Commercial, Marketing, and Merchandising to launch promotions and assortment strategies.</li>
<li>Partner with Facilities and Construction to support store refreshes, openings, and closures.</li>
<li>Build relationships with landlords and airport authorities to ensure effective communication and brand representation.</li>
</ul>
<p></p><p>Key Metrics</p>
<ul><li>Sales and profit growth vs. plan</li>
<li>Labor productivity and payroll control</li>
<li>Operational audit and compliance scores</li>
<li>Customer satisfaction and service standards</li>
<li>Employee retention and engagement</li>
</ul></div></div><div><div>Job Requirements<br>
</div><p></p><div><ul><li>Bachelor&rsquo;s degree in Business, Management, or related field preferred.</li>
<li>8+ years of progressive retail leadership experience with multi-site responsibility.</li>
<li>Proven track record of driving sales growth and operational excellence in a complex environment.</li>
<li>Strong financial and analytical skills with experience managing budgets and KPIs.</li>
<li>Ability to travel frequently and work collaboratively across a matrixed organization.</li>
</ul>
<p></p><p>Required Skills &amp; Knowledge</p>
<ul><li>Strategic planning and organizational alignment.</li>
<li>Data-driven decision making and performance analysis.</li>
<li>Collaborative leadership and communication.</li>
<li>Problem solving and adaptability under tight timelines.</li>
<li>Continuous improvement and operational excellence mindset</li>
</ul>
<p>Job Profiles</p>
<p>.</p>
<p></p><p>Leadership Attributes</p>
<ul><li>Leads with clarity, accountability, and purpose.</li>
<li>Builds trust and alignment across teams and functions.</li>
<li>Demonstrates resilience, decisiveness, and a growth mindset.</li>
<li>Inspires a culture of excellence and customer focus in every store.</li>
</ul>
<p>About Us</p>
<p>WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company&rsquo;s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.</p>
<p>Legal &amp; Compliance Disclaimer</p>
<p>WHSmith North America is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. All questions above are job-related and designed to assess qualifications and experience relevant to the position. Responses will not be used to discriminate or determine eligibility on any basis unrelated to bona fide job requirements.</p></div></div></div></div></div><p></p>

Divisional Sales & Operations Manager – Mountain

<div></div><div><div><div><div><div><p>The <b>Divisional Sales &amp; Operations Manager</b> leads the retail execution, sales performance, and operational discipline of WHSmith North America stores across an assigned division. This leader drives growth, profitability, and customer experience by ensuring consistent execution of company standards and developing high-performing teams that reflect our values of Customer Focus, Accountability, Drive for Results, and Valuing Our People.</p>
<p><b>Pay Range: </b>120,000-165,000 annually</p>
<p><b>Location: </b>This role requires being based within 30 miles of your assigned home region airport or ability to self-relocate by January 31, 2026. (LGA, EWR, Moynihan, JFK, Penn)</p>
<p><b>Travel:</b> This role requires you to travel up to 75%</p>
<p>Key Responsibilities</p>
<p>Leadership &amp; Culture</p>
<ul><li>Lead, coach, and develop multi-site managers to build strong leadership and operational capability across all stores.</li>
<li>Champion a performance-driven, inclusive culture that prioritizes employee engagement and customer excellence.</li>
<li>Partner with HR and Training teams to identify and develop future leaders through coaching and succession planning.</li>
</ul>
<p>Operational Execution</p>
<ul><li>Deliver sales, labor, and profit targets through disciplined execution and data-driven decision making.</li>
<li>Ensure all stores adhere to brand standards, policy compliance, and operational processes.</li>
<li>Conduct regular business reviews and store visits to assess execution, identify opportunities, and drive accountability.</li>
<li>Partner with Facilities and Support teams to resolve operational issues and maintain store readiness.</li>
</ul>
<p>Financial Performance &amp; Planning</p>
<ul><li>Analyze sales trends, labor utilization, and P&amp;L performance to develop action plans that maximize results.</li>
<li>Manage labor and expense budgets to ensure profitability within assigned division.</li>
<li>Support strategic initiatives and new programs that enhance financial and operational outcomes.</li>
</ul>
<p>Cross-Functional Partnership</p>
<ul><li>Collaborate with Commercial, Marketing, and Merchandising to launch promotions and assortment strategies.</li>
<li>Partner with Facilities and Construction to support store refreshes, openings, and closures.</li>
<li>Build relationships with landlords and airport authorities to ensure effective communication and brand representation.</li>
</ul>
<p></p><p>Key Metrics</p>
<ul><li>Sales and profit growth vs. plan</li>
<li>Labor productivity and payroll control</li>
<li>Operational audit and compliance scores</li>
<li>Customer satisfaction and service standards</li>
<li>Employee retention and engagement</li>
</ul></div></div><div><div>Job Requirements
</div><div><ul><li>Bachelor&rsquo;s degree in Business, Management, or related field preferred.</li>
<li>8+ years of progressive retail leadership experience with multi-site responsibility.</li>
<li>Proven track record of driving sales growth and operational excellence in a complex environment.</li>
<li>Strong financial and analytical skills with experience managing budgets and KPIs.</li>
<li>Ability to travel frequently and work collaboratively across a matrixed organization.</li>
</ul>
<p></p><p>Required Skills &amp; Knowledge</p>
<ul><li>Strategic planning and organizational alignment.</li>
<li>Data-driven decision making and performance analysis.</li>
<li>Collaborative leadership and communication.</li>
<li>Problem solving and adaptability under tight timelines.</li>
<li>Continuous improvement and operational excellence mindset</li>
</ul>
<p></p><p>Leadership Attributes</p>
<ul><li>Leads with clarity, accountability, and purpose.</li>
<li>Builds trust and alignment across teams and functions.</li>
<li>Demonstrates resilience, decisiveness, and a growth mindset.</li>
<li>Inspires a culture of excellence and customer focus in every store.</li>
</ul>
<p>About Us</p>
<p>WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company&rsquo;s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.</p>
<p>Legal &amp; Compliance Disclaimer</p>
<p>WHSmith North America is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. All questions above are job-related and designed to assess qualifications and experience relevant to the position. Responses will not be used to discriminate or determine eligibility on any basis unrelated to bona fide job requirements.</p></div></div></div></div></div>

Divisional Sales & Operations Manager – NY Metro

<div></div><div><div><div><div><div><p>The <b>Divisional Sales &amp; Operations Manager</b> leads the retail execution, sales performance, and operational discipline of WHSmith North America stores across an assigned division. This leader drives growth, profitability, and customer experience by ensuring consistent execution of company standards and developing high-performing teams that reflect our values of Customer Focus, Accountability, Drive for Results, and Valuing Our People.</p>
<p><b>Pay Range: </b>120,000-165,000 annually</p>
<p><b>Location: </b>This role requires being based within 30 miles of Las Vegas or the ability to self-relocate by January 31, 2026.</p>
<p><b>Travel:</b> This role requires you to travel up to 75%</p>
<p>Key Responsibilities</p>
<p>Leadership &amp; Culture</p>
<ul><li>Lead, coach, and develop multi-site managers to build strong leadership and operational capability across all stores.</li>
<li>Champion a performance-driven, inclusive culture that prioritizes employee engagement and customer excellence.</li>
<li>Partner with HR and Training teams to identify and develop future leaders through coaching and succession planning.</li>
</ul>
<p>Operational Execution</p>
<ul><li>Deliver sales, labor, and profit targets through disciplined execution and data-driven decision making.</li>
<li>Ensure all stores adhere to brand standards, policy compliance, and operational processes.</li>
<li>Conduct regular business reviews and store visits to assess execution, identify opportunities, and drive accountability.</li>
<li>Partner with Facilities and Support teams to resolve operational issues and maintain store readiness.</li>
</ul>
<p>Financial Performance &amp; Planning</p>
<ul><li>Analyze sales trends, labor utilization, and P&amp;L performance to develop action plans that maximize results.</li>
<li>Manage labor and expense budgets to ensure profitability within assigned division.</li>
<li>Support strategic initiatives and new programs that enhance financial and operational outcomes.</li>
</ul>
<p>Cross-Functional Partnership</p>
<ul><li>Collaborate with Commercial, Marketing, and Merchandising to launch promotions and assortment strategies.</li>
<li>Partner with Facilities and Construction to support store refreshes, openings, and closures.</li>
<li>Build relationships with landlords and airport authorities to ensure effective communication and brand representation.</li>
</ul>
<p></p><p>Key Metrics</p>
<ul><li>Sales and profit growth vs. plan</li>
<li>Labor productivity and payroll control</li>
<li>Operational audit and compliance scores</li>
<li>Customer satisfaction and service standards</li>
</ul>
<p>Employee retention and engagement</p>
</div></div><div><div>Job Requirements
</div><div><ul><li>Bachelor&rsquo;s degree in Business, Management, or related field preferred.</li>
<li>8+ years of progressive retail leadership experience with multi-site responsibility.</li>
<li>Proven track record of driving sales growth and operational excellence in a complex environment.</li>
<li>Strong financial and analytical skills with experience managing budgets and KPIs.</li>
<li>Ability to travel frequently and work collaboratively across a matrixed organization.</li>
</ul>
<p></p><p>Required Skills &amp; Knowledge</p>
<ul><li>Strategic planning and organizational alignment.</li>
<li>Data-driven decision making and performance analysis.</li>
<li>Collaborative leadership and communication.</li>
<li>Problem solving and adaptability under tight timelines.</li>
<li>Continuous improvement and operational excellence mindset</li>
</ul>
<p>Job Profiles</p>
<p>.</p>
<p></p><p>Leadership Attributes</p>
<ul><li>Leads with clarity, accountability, and purpose.</li>
<li>Builds trust and alignment across teams and functions.</li>
<li>Demonstrates resilience, decisiveness, and a growth mindset.</li>
<li>Inspires a culture of excellence and customer focus in every store.</li>
</ul>
<p>About Us</p>
<p>WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company&rsquo;s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.</p>
<p>Legal &amp; Compliance Disclaimer</p>
<p>WHSmith North America is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. All questions above are job-related and designed to assess qualifications and experience relevant to the position. Responses will not be used to discriminate or determine eligibility on any basis unrelated to bona fide job requirements.</p></div></div></div></div></div>

Divisional Sales & Operations Manager – West Coast Resorts (South)

<div></div><div><div><div><div><div><p>The <b>Divisional Sales &amp; Operations Manager</b> leads the retail execution, sales performance, and operational discipline of WHSmith North America stores across an assigned division. This leader drives growth, profitability, and customer experience by ensuring consistent execution of company standards and developing high-performing teams that reflect our values of Customer Focus, Accountability, Drive for Results, and Valuing Our People.</p>
<p><b>Pay Range: </b>120,000-165,000 annually</p>
<p><b>Location: </b>This role requires being based within 30 miles of Las Vegas or the ability to self-relocate by January 31, 2026.</p>
<p><b>Travel:</b> This role requires you to travel up to 75%</p>
<p>Key Responsibilities</p>
<p>Leadership &amp; Culture</p>
<ul><li>Lead, coach, and develop multi-site managers to build strong leadership and operational capability across all stores.</li>
<li>Champion a performance-driven, inclusive culture that prioritizes employee engagement and customer excellence.</li>
<li>Partner with HR and Training teams to identify and develop future leaders through coaching and succession planning.</li>
</ul>
<p>Operational Execution</p>
<ul><li>Deliver sales, labor, and profit targets through disciplined execution and data-driven decision making.</li>
<li>Ensure all stores adhere to brand standards, policy compliance, and operational processes.</li>
<li>Conduct regular business reviews and store visits to assess execution, identify opportunities, and drive accountability.</li>
<li>Partner with Facilities and Support teams to resolve operational issues and maintain store readiness.</li>
</ul>
<p>Financial Performance &amp; Planning</p>
<ul><li>Analyze sales trends, labor utilization, and P&amp;L performance to develop action plans that maximize results.</li>
<li>Manage labor and expense budgets to ensure profitability within assigned division.</li>
<li>Support strategic initiatives and new programs that enhance financial and operational outcomes.</li>
</ul>
<p>Cross-Functional Partnership</p>
<ul><li>Collaborate with Commercial, Marketing, and Merchandising to launch promotions and assortment strategies.</li>
<li>Partner with Facilities and Construction to support store refreshes, openings, and closures.</li>
<li>Build relationships with landlords and airport authorities to ensure effective communication and brand representation.</li>
</ul>
<p></p><p>Key Metrics</p>
<ul><li>Sales and profit growth vs. plan</li>
<li>Labor productivity and payroll control</li>
<li>Operational audit and compliance scores</li>
<li>Customer satisfaction and service standards</li>
</ul>
<p>Employee retention and engagement</p>
</div></div><div><div>Job Requirements
</div><div><ul><li>Bachelor&rsquo;s degree in Business, Management, or related field preferred.</li>
<li>8+ years of progressive retail leadership experience with multi-site responsibility.</li>
<li>Proven track record of driving sales growth and operational excellence in a complex environment.</li>
<li>Strong financial and analytical skills with experience managing budgets and KPIs.</li>
<li>Ability to travel frequently and work collaboratively across a matrixed organization.</li>
</ul>
<p></p><p>Required Skills &amp; Knowledge</p>
<ul><li>Strategic planning and organizational alignment.</li>
<li>Data-driven decision making and performance analysis.</li>
<li>Collaborative leadership and communication.</li>
<li>Problem solving and adaptability under tight timelines.</li>
<li>Continuous improvement and operational excellence mindset</li>
</ul>
<p></p><p>Leadership Attributes</p>
<ul><li>Leads with clarity, accountability, and purpose.</li>
<li>Builds trust and alignment across teams and functions.</li>
<li>Demonstrates resilience, decisiveness, and a growth mindset.</li>
<li>Inspires a culture of excellence and customer focus in every store.</li>
</ul>
<p>About Us</p>
<p>WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company&rsquo;s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.</p>
<p>Legal &amp; Compliance Disclaimer</p>
<p>WHSmith North America is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. All questions above are job-related and designed to assess qualifications and experience relevant to the position. Responses will not be used to discriminate or determine eligibility on any basis unrelated to bona fide job requirements.</p></div></div></div></div></div>

Divisional Sales & Operations Manager – West Coast Resorts (North)

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