Shanmugapriya K

Wheelson Technologies

About the RoleWe are looking for a dynamic and customer-oriented Customer Champion to manage and support our clients&rsquo; logistics needs. This role involves day-to-day coordination with customers, transport agencies, vendors, and internal teams to ensure smooth operations, timely deliveries, and excellent customer satisfaction.Roles &amp; Responsibilities<ul><li>Act as the primary point of contact for assigned customers, understanding their requirements and ensuring timely service delivery.</li><li>Coordinate with transport agencies to arrange trucks, negotiate competitive rates, and finalize mutually agreed costs.</li><li>Provide excellent customer support by addressing queries, resolving issues promptly, and maintaining strong relationships.</li><li>Drive customer satisfaction and retention by delivering high-quality services and generating referrals from existing clients.</li><li>Monitor and follow up on customer payments, addressing concerns and ensuring timely collections.</li><li>Collaborate with vendors to validate TDS (Tax Deducted at Source) deductions and ensure compliance with financial policies.</li><li>Work closely with internal teams, including sales and finance, to align operations and deliver seamless logistics solutions.</li></ul>Skills &amp; Qualifications<ul><li>Any degree</li><li>1&ndash;3 years of experience in logistics, transportation, or customer coordination.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to multitask and handle multiple clients in a fast-paced environment.</li><li>Knowledge of logistics operations &amp; customer support</li><li>Female Candidates Preferred</li></ul>What We Offer<ul><li>Opportunity to grow in a fast-scaling logistics firm.</li><li>Hands-on exposure to end-to-end logistics and customer management.</li><li>A collaborative, supportive, and growth-driven workplace</li><li>Self-motivated with a problem-solving mindset.</li></ul>Interested Candidates can submit their profile to priya@wheelsontech.comJob Type: Full-timePay: &#8377;10,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Provident Fund</li></ul>Work Location: In person

Customer Champion / Customer Support Executive

Join Wheelson Technologies and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wheelson Technologies

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Customer Champion / Customer Support Executive