Abrar Admin

Whim Hospitality Ltd

<div>Primary Responsibilities:
<ul><li>
Guest Relations:</li><li><ul><li>
Greet and assist guests upon arrival, ensuring a warm and welcoming experience.</li><li>
Handle inquiries regarding spa services, treatments, and retail offerings.</li></ul>
</li><li>Appointment Management:</li><li><ul><li>
Schedule and coordinate appointments for spa services.</li><li>
Monitor appointment schedules and follow up on confirmations and rescheduling.</li></ul>
</li><li>Sales and Upselling:</li><li><ul><li>
Promote and sell spa services and retail products, meeting or exceeding sales targets.</li><li>
Provide detailed information on available treatments and promotional packages.</li></ul>
</li><li>Retail Operations:</li><li><ul><li>
Oversee retail operations within the spa, maintaining organization and product availability.</li><li>
Track inventory levels and manage orders as needed.</li></ul>
</li><li>Collaboration:</li><li><ul><li>
Collaborate with therapists and spa team members for seamless service delivery.</li><li>
Assist in training new staff members regarding guest care and retail operations.</li></ul>
</li><li>Health and Safety Compliance:</li><li><ul><li>
Ensure adherence to health and safety regulations to maintain a safe environment.</li><li>
Participate in staff meetings and training focused on operational excellence.</li></ul>
</li><li>Continuous Improvement:</li><li><ul><li>
Gather guest feedback to implement enhancements to the guest experience.</li><li>
Stay updated on spa industry trends and innovations.</li></ul>
</li></ul><ul><li>Education: 
High school diploma or equivalent; additional education in hospitality or spa management is a plus.</li><li>
Experience: 
Previous experience in a guest services or front desk role, preferably in a spa or wellness environment.</li><li>
Skills: 
Excellent communication and interpersonal skills with a genuine passion for service. Strong organizational abilities and attention to detail.</li><li>
Personal Attributes: 
Positive attitude, professional demeanor, and ability to thrive in a fast-paced environment.</li></ul>
The Spa Coordinator is responsible for managing the front desk operations, booking treatments, coordinating with therapists, and overseeing retail operations to ensure an exceptional guest experience. This role requires excellent customer service skills, strong organizational abilities, and a passion for wellness.</div>

Spa Coordinator

<div><div>Position Summary: 
The Night Auditor at Camp Lucy is a personable and friendly team member with a guest-first mentality 
and a fantastic work ethic. Nestled on a beautiful Hill Country Ranch overlooking Onion Creek in Dripping 
Springs, Camp Lucy is home to premier wedding and special event venues as well as luxury 
accommodations. This role is essential in ensuring that night operations run smoothly while providing 
exceptional service to guests. 
Primary Job Duties: 
1. Work Overnight: Must be available to work overnight shifts to ensure proper management of 
night operations. 
2. Certification: Must have TABC and Food Handlers certifications or be willing to obtain them. 
3. Guest Check-in: Efficiently check in guests in a friendly manner, using guest names whenever 
possible. Ensure guests are assigned the type of room requested and that the correct rate is 
charged. 
4. Guest Check-out: Handle guest check-outs at the end of their stay, ascertaining satisfaction, 
collecting keys, posting late charges, and presenting a final bill. Settle bills accurately through 
credit card or cash transactions. 
5. Customer Relations: Resolve customer complaints, handling all guest interactions with the 
highest level of hospitality and professionalism. Accommodate special requests whenever 
possible and assist customers with inquiries related to resort services, hours of operation, key 
hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate 
and timely manner, both in person and by phone. 
6. Maintain Balanced Bank: Maintain a balanced cash bank assigned by the hotel. Make change, 
cash checks, manage the cash drop procedure, and address any billing matters. Reconcile all 
transactions at the close of each shift. 
7. Utilize Computer Systems: Use a variety of computer systems to check guests in and out, run 
daily reports, and select and block rooms for arriving guests. 
8. Reservations Management: Accept reservations, changes, and cancellations efficiently. Answer 
all guest calls and questions via email or phone promptly. 
Qualifications: 
<ul><li>Previous experience in a front desk or guest services role within the hospitality industry is</li></ul>
preferred. 
<ul><li>Strong customer service skills and a commitment to providing exceptional guest experiences.</li></ul>
Office of Human Resources | 385 Creek Road ? Dripping Springs, Texas 78620 ? 512-858-9446 
<ul><li>Excellent communication and interpersonal skills, with the ability to engage with guests and</li></ul>
resolve issues effectively. 
<ul><li>Familiarity with hotel management software and computer systems is a plus.</li><li>Ability to work independently and manage time effectively during overnight shifts.</li><li>A positive attitude and a willingness to assist guests and team members.</li></ul>
This role is essential in maintaining the highest standards of service and hospitality at Camp Lucy 
during overnight hours, ensuring that guests have a positive experience throughout their stay. The Night 
Auditor must demonstrate a commitment to excellence and a passion for providing outstanding service. 
What We Offer: 
At Camp Lucy, we provide a dynamic and supportive work environment, opportunities for professional 
growth and development, and the chance to be part of a dedicated team committed to delivering 
exceptional guest experiences</div><ul><li>
Previous experience in a front desk or guest services role within the hospitality industry is preferred.</li><li>
Strong customer service skills and a commitment to providing exceptional guest experiences.</li><li>
Excellent communication and interpersonal skills, with the ability to engage with guests and resolve issues effectively.</li><li>
Familiarity with hotel management software and computer systems is a plus.</li><li>
Ability to work independently and manage time effectively during overnight shifts.</li><li>
A positive attitude and a willingness to assist guests and team members.</li></ul>

This role is essential in maintaining the highest standards of service and hospitality at Camp Lucy during overnight hours, ensuring that guests have a positive experience throughout their stay. The Night Auditor must demonstrate a commitment to excellence and a passion for providing outstanding service.
The Night Auditor at Camp Lucy is a personable and friendly team member with a guest-first mentality and a fantastic work ethic. Nestled on a beautiful Hill Country Ranch overlooking Onion Creek in Dripping Springs, Camp Lucy is home to premier wedding and special event venues as well as luxury accommodations. This role is essential in ensuring that night operations run smoothly while providing exceptional service to guests.</div>

Night Auditor

<div>Join Our Team as a Front Desk Agent at Camp Lucy!

Whim Hospitality is seeking a dedicated and enthusiastic Front Desk Agent to be the welcoming face of our stunning Camp Lucy Resort. If you have a passion for serving others and enjoy creating memorable experiences, we want to hear from you!

About Camp Lucy:

Nestled in the heart of the Texas Hill Country, Camp Lucy is a beautiful resort that offers a unique blend of luxury and Texas charm. Our commitment to exceptional service and guest satisfaction is underscored by our talented team, making every visitor&rsquo;s stay unforgettable.

Who You Are:

You love serving others and find joy in solving problems. No task is too big or small for you, and you&rsquo;re always looking for ways to contribute. You&rsquo;re building your professional resume while enjoying beautiful office views and seeking opportunities to create wonderful experiences for guests.

What You'll Be Doing:
<ul><li>
Guest Check-In &amp; Check-Out: Efficiently and warmly check in guests, using their names whenever possible. Ensure they are assigned the type of room requested and the correct rates are charged. Handle check-out processes, confirming guest satisfaction and settling bills accurately.
</li></ul>
<ul><li>Customer Service Excellence: Resolve customer complaints and handle all guest interactions with the utmost hospitality and professionalism. Accommodate special requests whenever possible and assist guests with inquiries about resort services, events, and local attractions.
</li></ul>
<ul><li>Transaction Management: Maintain a balanced cash bank assigned by the hotel. Manage cash transactions, reconcile all transactions at the end of each shift, and assist with billing matters.
</li></ul>
<ul><li>Technology Proficiency: Utilize various computer systems to check guests in and out, run daily reports, and manage reservations. Provide basic troubleshooting support for in-room services like internet and entertainment.
</li></ul>
<ul><li>Concierge Support: Assist with concierge duties and guest experience services, ensuring immediate responses to guest comments and concerns.
</li></ul>
<ul><li>Local Expertise: Develop a comprehensive knowledge of hotel availability, current rates, and local attractions to enhance the guest experience.
</li></ul>
<ul><li>Additional Duties: Perform other duties as assigned to support the team and improve guest satisfaction.
</li></ul>
Why You Should Join Us:

Work at a Premier Venue: Be part of a team at the Hill Country's premier venue, known for its beauty and exceptional service.

Team Culture: Join a talented and enthusiastic team that values collaboration and support.

Dynamic Scheduling: Enjoy a schedule that offers a balance of flexibility and structure, allowing you to thrive in a rewarding work environment while meeting the needs of our guests.

Professional Growth: Gain valuable experience in the food and beverage industry with clear career paths for advancement. Opportunities exist for you to move into roles such as Lead Server, Banquet Captain, or even Management positions as you develop your skills.

Employee Perks: Enjoy employee discounts for lodging and our beautiful restaurant, medical/dental/vision insurance, employee meals, PTO, Holiday pay, referral bonus, free parking, and the chance to work in a beautiful and dynamic environment.

If you are passionate about delivering exceptional service and creating memorable experiences, apply now to join our team at Camp Lucy!

Compensation:

Hourly Wage: $19.00 per hour, with opportunities to increase your earnings through exceptional service.

If you are passionate about creating memorable experiences and delivering outstanding service, apply now to join our team at Camp Lucy!<ul><li>
Previous experience in a front desk or customer service role in the hospitality industry is preferred.</li><li>
Excellent interpersonal and communication skills, with the ability to engage with guests and resolve issues effectively.</li><li>
Strong problem-solving abilities and a proactive approach to anticipating guest needs.</li><li>
Familiarity with hotel management software and computer systems is a plus.</li><li>
Ability to multitask and work efficiently in a fast-paced environment.</li><li>
A positive attitude and a commitment to delivering exceptional guest service.</li></ul>

This role is essential in creating memorable experiences for guests at Camp Lucy, ensuring that their needs are met with professionalism and warmth. The Lodging Front Desk Agent must demonstrate a commitment to excellence and a passion for hospitality.
The Lodging Front Desk Agent at Camp Lucy is dedicated to serving others and finds joy in solving problems. No task is too big or small, and you are always looking for opportunities to enhance the guest experience. With a focus on building your professional resume and enjoying beautiful office views, you aim to create wonderful experiences for all guests.</div>

Desk Agent

Join Whim Hospitality Ltd and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Whim Hospitality Ltd

About Company

Spa Coordinator

Night Auditor

Desk Agent