Qureos Mentor

White House Black Market

<div>POSITION OBJECTIVE: 
The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions. 
 
FUNCTIONAL RESPONSIBILITIES: 
 
<ul><li>Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.</li></ul>
 
<ul><li>Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.</li></ul>
 
<ul><li>Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full.</li></ul>
 
<ul><li>Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.</li></ul>
 
<ul><li>Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.</li></ul>
 
<ul><li>Supports and administers receipt and dispatch of inventory and supplies according to company policy.</li></ul>
 
<ul><li>Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.</li></ul>
 
<ul><li>Models&rsquo; sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.</li></ul>
 
<ul><li>Builds and maintains a solid customer following through clienteling and wardrobing.</li></ul>
 
<ul><li>Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.</li></ul>
 
<ul><li>Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.</li></ul>
 
<ul><li>Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.</li></ul>
 
<ul><li>Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.</li></ul>
 
<ul><li>Other duties as assigned.</li></ul> 
This position may be found in multiple brands. Some duties may vary from brand to brand. 
 
COMPETENCIES: 
 
<ul><li>Culture</li><li>Living the Chico&rsquo;s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.</li></ul>
 
<ul><li>Manages Complexity</li><li>Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.</li></ul>
 
<ul><li>Plans and Aligns</li><li>Planning and prioritizing work to meet commitments aligned with organizational goals.</li></ul>
 
<ul><li>Organizational Savvy</li><li>Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.</li></ul>
 
<ul><li>Courage</li><li>Stepping up to address difficult issues, saying what needs to be said.</li></ul> 
QUALIFICATIONS: 
 
<ul><li>High School diploma or equivalent</li></ul>
 
<ul><li>Must be 18 years old or older</li></ul>
 
<ul><li>Minimum 2 years prior retail or sales management experience preferred</li></ul>
 
<ul><li>Excellent communication, verbal, and written skills</li></ul>
 
<ul><li>Excellent communication, verbal, and written skills</li></ul>
 
<ul><li>Able to travel to stores throughout the district</li></ul>
 
<ul><li>Excellent customer service skills</li></ul>
 
<ul><li>Knowledge of administrative aspects of store operations</li></ul>
 
<ul><li>Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling</li></ul>
 
<ul><li>Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives</li></ul>
 
<ul><li>Ability to work a flexible work schedule, including nights, weekends, and holidays is required</li></ul>
The wage range for this position is $16.00 to $20.00. Successful candidates&rsquo; wage rates will be determined based on their individual qualifications for the position. 
Our part time associates are eligible to participate in the Company&rsquo;s employee assistance program and employee discount program. Please visit our Careers page at jobs.chicos.com for more information regarding our benefits. 
3290 - Lincolnshire Commons 
 
Chico&rsquo;s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.</div>

Sales Lead

<div>POSITION OBJECTIVE: 
The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! 
 
FUNCTIONAL RESPONSIBILITIES: 
Drive for Results 
 
<ul><li>Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.</li></ul>
 
<ul><li>Maintains knowledge of current sales and promotions; maintains pricing and visual standards.</li></ul>
 
<ul><li>Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.</li></ul>
 
<ul><li>Participates in visual directives including monthly store sets and sales floor maintenance.</li></ul>
Customer Experience 
 
<ul><li>Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience.</li></ul>
 
<ul><li>Ensures prompt resolution of customer concerns.</li></ul>
 
<ul><li>Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.</li></ul>
 
<ul><li>Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.</li></ul>
 
<ul><li>Signs up clients for reward program.</li></ul>
 
<ul><li>Builds and maintains a solid customer following through clienteling and wardrobing.</li></ul>
 
<ul><li>Knows current product fit and style assortment offerings in store and on-line.</li></ul>
 
<ul><li>Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.</li></ul>
Operational Excellence 
 
<ul><li>Supports replenishment activities that keep the store full and abundant.</li></ul>
 
<ul><li>Assists with locate fulfillment.</li></ul>
 
<ul><li>Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.</li></ul>
 
<ul><li>Assist with boutique cleanliness and organization</li></ul>
Teamwork and Growth 
 
<ul><li>Promotes an inclusive, collaborative approach to problem solving.</li></ul>
 
<ul><li>Seeks personal developmental opportunities and readily solicits feedback.</li></ul>
 
<ul><li>Other duties as assigned.</li></ul> 
This position may be found in multiple brands. Some duties may vary from brand to brand. 
 
COMPETENCIES: 
 
<ul><li>Culture</li></ul>
 
<ul><li>Living the Chico&rsquo;s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.</li></ul>
 
<ul><li>Manages Complexity</li></ul>
 
<ul><li>Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.</li></ul>
 
<ul><li>Plans and Aligns</li></ul>
 
<ul><li>Planning and prioritizing work to meet commitments aligned with organizational goals.</li></ul>
 
<ul><li>Organizational Savvy</li></ul>
 
<ul><li>Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.</li></ul>
 
<ul><li>Courage</li></ul>
 
<ul><li>Stepping up to address difficult issues, saying what needs to be said.</li></ul> 
QUALIFICATIONS: 
 
<ul><li>High School diploma or equivalent</li></ul>
 
<ul><li>Retail or sales experience preferred</li></ul>
 
<ul><li>For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older</li></ul>
 
<ul><li>For all other states, must be 18 years of age or older</li></ul>
 
<ul><li>Excellent communication skills</li></ul>
 
<ul><li>Excellent customer service skills</li></ul>
 
<ul><li>Able to learn or adapt to technology provided by the company</li></ul>
 
<ul><li>Strong organizational skills and ability to multi-task in a fast-paced environment</li></ul>
 
<ul><li>Able to communicate with customers, Associates, and Management</li></ul>
 
<ul><li>Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required</li></ul> 
PHYSICAL REQUIREMENTS: 
 
<ul><li>Constant Walking/Standing- 67-100% of 8-hour shift</li></ul>
 
<ul><li>Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift</li></ul>
 
<ul><li>Frequent Climbing- 34%-66% of 8-hour shift</li></ul>
The wage range for this position is $15.00 to $18.75. Successful candidates&rsquo; wage rates will be determined based on their individual qualifications for the position. 
Our part time associates are eligible to participate in the Company&rsquo;s employee assistance program and employee discount program. Please visit our Careers page at jobs.chicos.com for more information regarding our benefits. 
3290 - Lincolnshire Commons 
 
Chico&rsquo;s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.</div>

Sales Associate

<div>POSITION OBJECTIVE: 
This position creates, engages, and welcomes an environment, that cultivates an inclusive culture that provides equitable opportunities and drives associate and customer engagement. This role directs activities to achieve store goals including customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation. 
 
FUNCTIONAL RESPONSIBILITIES: 
 
<ul><li>Understands, models, and ensures Associate commitment to Brand culture, policies and procedures and holds Associates responsible for their actions.</li></ul>
 
<ul><li>Recruits, attracts, selects, hires, retains, and develops talent. Proactively fills positions with qualified talent; creates and maintains a viable succession plan by developing internal bench strength through observation, thoughtful questions, and development.</li></ul>
 
<ul><li>Partners with Design and Merchandising leaders through the Product Life Cycle (PLC) process and development of the season related to looks.</li></ul>
 
<ul><li>Leads merchandising activities resulting in healthy product turnover and gross margin.</li></ul>
 
<ul><li>Continuously ensures compliance with company policies and procedures and applicable laws.</li></ul>
 
<ul><li>Guarantees selling behaviors are consistent and aligned to Brand expectation through consistent observation and coaching.</li></ul>
 
<ul><li>Supports in-store company sponsored events, philanthropy, or other initiatives.</li></ul>
 
<ul><li>Analyzes reporting, identifies opportunities, and proactively creates strategies to meet business needs and elevate the customer experience.</li></ul>
 
<ul><li>Leads execution of visual merchandising updates and product placement within Brand guidelines and maintains visual expectations as defined by Brand&rsquo;s visual merchandising standards.</li></ul>
 
<ul><li>Clearly articulates brand positioning and educates associates on lifestyle, concepts, and product knowledge.</li></ul>
 
<ul><li>Manages controllable expenses through effective scheduling and financial discipline.</li></ul>
 
<ul><li>Understands current market trends and can articulate them using Brand interpretations in every customer interaction. Represents Brand by adhering to Brand's dress code guidelines.</li></ul>
 
<ul><li>Leads, directs, and drives execution of tasks with a high level of productivity.</li></ul>
 
<ul><li>Confirms schedules are written to support business peaks, associate availability, and operational tasks.</li></ul>
 
<ul><li>Ensures compliance within operational guidelines, health and safety protocols, Asset Protection policies and practices, other company policies and procedures, and applicable laws always.</li></ul>
 
<ul><li>Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.</li></ul> 
COMPETENCIES: 
 
<ul><li>Culture: Living the Chico&rsquo;s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.</li></ul>
 
<ul><li>Decision Quality: Making good and timely decisions that keep the organization moving forward.</li></ul>
 
<ul><li>Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.</li></ul>
 
<ul><li>Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.</li></ul>
 
<ul><li>Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.</li></ul> 
QUALIFICATIONS: 
 
<ul><li>High School Required; Some college or bachelor&rsquo;s degree preferred</li></ul>
 
<ul><li>18 years old or older</li></ul>
 
<ul><li>5+ years of Supervisory/Management experience in the retail industry preferred with 2 of those years in a Store Manager position</li></ul>
 
<ul><li>Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance</li></ul>
 
<ul><li>Proven ability to foster team commitment and create a positive, inclusive working environment</li></ul>
 
<ul><li>Demonstrated ability to function as a role model, ensuring that the customer remains the top priority.</li></ul>
 
<ul><li>Demonstrated ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities</li></ul>
 
<ul><li>Knowledge of visual standards and techniques, and ability to implement</li></ul>
 
<ul><li>Demonstrated strong verbal and written communication skills</li></ul>
 
<ul><li>Ability to forecast and analyze business trends act on findings and manage payroll expense to maximize store performance; proven ability to deliver sales results</li></ul>
 
<ul><li>Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision and within designated timeframes</li></ul>
 
<ul><li>Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts</li></ul>
 
<ul><li>Requires physical activity which may require lifting (up) to 50 pounds</li></ul> 
Chico&rsquo;s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.</div>

Store Manager

Join White House Black Market and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

White House Black Market

ABOUT_COMPANY

Sales Lead

Sales Associate

Store Manager